nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

there was a concert every night in the pool , the voice was high even i was in the 8th floor

it doesnt have spa and neither heated swimming pool during the winter

buffet, 3 pools, friendly staff, right by the beach, very good for covid regulations, good poolside bar,

wifi connection not good in bedrooms.

no iron but hotel provided a laundry service at an extortionate price

the wifi is not so good. the cleaning quality need to improve

and gym is really old

hotel with excellent bar and cleaning staff they couldn't of been anymore helpful

the wifi was awful, very weak,no signal,very frustrating,,so maybe need to improve on it

wifi was temperamental.

no room service

friendly and the food was quite ok(good variety and opening hours early -> good for families with kids) lots of

pool is boring for the kids, mainly since no toys are allowed in an empty pool

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

room service was poor, they bringed my laundry clothes after 3 days

outside my room was very noisy. a van came early morning and would load up laundry

location, friendly staff, delicious food, flexible clean service, free parking, gym (small but was never crowded

staff is very friendly and the hotel has a lot of activities in the pool area

gym and pool

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

my request for an iron was declined and i was told to use the laundry service

the night staff in the reception was a little rude when i asked about wifi connection.

we couldn t use the kids play area because it was for kids from 4 yo and always closed the indoor pool was

the room on the 7th floor above the laundry was very noisy 24 hours a day.

a luxurious hotel with plenty of activity onsite (gym classes, games, entertainment) and high quality facilities

it also goes straight out to the pool area so great for the kids access in and

for size of the hotel the gym was tiny with no water machine

room and my children room was leaking through sealing which was fixed but my kids had to change their room, the

public laundry 5 minutes walk

the hotel provides private and safe parking for guests vehicles

the breakfast was very tasty. a good choice and plenty to choose from.

are very friendly, great entertainment by pool , breakfast was fab plenty of choice and dinner also

wifi was great

the laundry room is nothing special and could be cleaner and upgraded

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

to everyone from the greeting we received on arrival at reception to the cheerful bar staff , the pool attendants

amazon hotel. brilliant for families with kids. very central, will 100% be back

mini disco and entertainment for the kids and excellent choices for food

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

roof top pool and big rooms

booked adults only but children/babies were booked in the hotel breakfast was repetitive and restrictive

wifi is for now a day standard bad

no bar area.

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

there were so many things to keep the kids entertained and the atmosphere was welcoming for families

of course, overall great food, nice swimming pool, lots of activities for kids, i recommend this hotel,

the hotel has activities for the kids and adults

plates taken very quickly at mealtimes, sometimes when not finished as busy with kids

a laundry room for guests to use would be a

loved the breakfast and a great gym.

breakfast was amazing and also the pool, gym and location

we had some roadworks throughout the day so the staff immediately upgraded us to a pool view room

everything was excellent slight disappointment that the spa was closed during our stay

laundry, pool, spa, very basic gym, 24 hour reception, etc

they lent us a kettle for the baby milk, the food was delicious and our room had the view to the pool which

great pool and pool bar

we will definitely be back in the future with our two kids

staff were awesome also very helpful and great with kids

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

laundry service -ironing only on express service took about 30 hours to return and we were checking

gym was okay, but a few of the cardio machines have seen better days

sometimes they played their music too high in the pool area

our room was located in front of the pool so it made it super easy for us to go the pool and back to the room

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

good, didn't replenish laundry bags in the room after use

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

view from our window, pool area,breaktasts,late check out

the wifi also wasn't very good, and our room coverage was not good at all

convenient location, great design, delicious and diverse breakfast, clean and nice territory.

fact that you had to pay to use the spa area, considering i paid for a 5* accommodation, that should be included

expensive for drinks. spa facilities extra/ i.e. use of turkish baths,steam room etc.

the breakfast and pool area are superb.

breakfast is amazing, pool bar ir brilliant and beach restaurant is excellent ud83eudd70 as always hotel was

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

you also have access to the other hotel in this chain where there is a kids club and evening entertainment

staff were exceptionally friendly, let us use the towels and spa showers after check out

waiting time for check in and out and the spa was not included in the price.

great location beautiful pool & friendly staff

isn't great for a 5 star hotel we ordered room service dinner one night n had to return it

location and amazing pool oh and breakfast

lovely breakfast with plenty of choice... lovely staff...excellent location

best pool in tennerife

parking 20meters above the finca

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

and dinner, professional kind employees, couple of sunbeds with sea views, good and clean gym, wifi works well

a bit more options for kids,like a playground with swings,slides etc

prestige when checking in, you get higher floor and access to lounges with lovely sunbeds, free bar and snacks

great location,good food.tidy rooms cleaned every day .wifi was excellent.im one happy customer

the food in the resort is of a high standard in the international restaurant, as well as the spanish and italian

great staff, pet friendly, nice music, beautiful facilities, great breakfast.

the breakfast choices were excellent

the ocean gym is wow

breakfast buffet so i had something different every day

the breakfast was great and made us things that were not on the menu and nothing was an issue for them

spa treatment was class

the beachfront location room was fabulous. terrace with private pool and lovely breakfast

plus their day spa is heaven

terrace pool did not have heated water but this was not a major concern.

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

there was also a small kids pool and that would be my only concern - other than that there was nothing that

need refurbished outside space given as priority to smokers area around adult spa should be nonsmoking and area

room service was brilliant and rooms

the hotel was fabulous from the size of the pool to the superb buffet breakfast, lunch and evening meal

slow wifi very uncomfortable sun loungers till price doesn t match drinks menu prices double toaster

and interior of suites are fantastic breakfast delicious heated pool great place if you have kids all staff very

clean,nice staff, goid for small kids

channels all are paid , no internet in rooms (ull have to pay to use), no coffee/tea in the kitchenette, no iron

the pool was heated even though it wasn't too hot outside

spa is bad

people l,food and quietness of the swimming pool area. staff were amazing

easy access to golf course and arrangements for storing golf clubs made playing golf completely hassle free

adults only and access to the golf course

breakfast was great, good menu to choose from and plenty of choice for something to eat.

too few laundry machines for the size of the

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

good choice of drinks room was great, 157 right by the pool and bar :) room was a 2 floor duplex, cleaned daily

the breakfast was also very nice with lots of options

there is a health spa and we all had fantastic massages, and there is a stunning gym with beautiful views over

kids club staff were outstanding & the hotel was exceptionally clean

staff in restaurants & bar provided excellent service &

noisy in the night, breakfast could vary more, kids club for youngest lacks slide or a swing set

lovely pool area, lovely spaces beautifully decorated

booking the hotel with booking for 2 adults and 3 kids

excellent breakfast all cooked options included

fridge could have been more powerful, as well as the wifi

no early breakfast available. no bar snacks after 3pm.

fresh ( the poached eggs were perfect every time) although we didnt use them, the pool area and gym were good

breakfast buffet was also very good choice if hot and cold food

location was great. the property was nice and the spa was fabulous

wifi signal could be better at rooms.

hotel is beautiful, more for adults than family with kids, perfect for couples and single travellers

rooms were lovely, bar and pool were exceptional

due to covid the facility's were not open, spa, indoor pool, kids club

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

the laundry room was adjacent to toilets

laundry at the facility was a plus

staff, food, location, wifi, the rooms. self service laundry.

was beautiful, whole hotel was spotless , get entertainment for kids and adults loads of options for food and

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

found the adults only formula a pity, it would have been nice to see some children at the

the staff, food options, pool area and bar, location

gym was to small and lacking equipment.

there is no free drinks in the bar on the roof but you can upgrade your standard all inclusive to plus inclusive

partner smokes and the hotel is non smoking within the grounds

if you want to use the wifi - be ready to put in your passport info for the registration and it still does not

good location, nice staff super breakfast

very nice room and confortable bed. very nice bar on the roof. good breakfast.

location, very good facilities (table tennis, putting range/golf, large swimming pool with jacuzzi, and lounge

the breakfast was exceptional, offering plenty of variety each morning

everyone understands some restrictions but to not be able to play catch with your kids, come on, that's the

hotel, room, balcony, pool, breakfast, restaurant, bar area, hotel decorations, location,

breakfast was such a selection and really tasty

laundry service

breakfast was plentifully

pool was unreal and facilities were excellent

gym was very small

they are from a pumping machine - description on booking mentions room service, when we called the reception

wonderful that it is adults only

nice not to have kids around

a great hotel, mostly friendly staff, quiet (no kids running around), excellent and abundant breakfast, outstanding

not a genuine double bed - wifi was spotty in our room and rooftop pool area - long trousers required for men

the gym it will be nice if there was some floor / yoga mat

amazing hotel gym - good cardio and weights

and they had a much nicer view / balcony the roof top is extra charge for entry the bowling, mini golf etc seems

breakfast finished at 10 which felt early gym was supposed to open at 7am - it did for first few

hotel i have ever stayed in, hotel decor lovely, pool area very clean plus hotel provides towels for sun loungers

didn't realize that adults only translates into old age home

my wife is disabled so we tend to use room service a lot and i thought the selection of food available was very

the pool was heated and the view was amazing

night; when staff clean adjoining rooms they let doors slam coming and going; breakfast area for adults only is

location and very quiet and private setting, excellent breakfast and some nice treats served throughout the day

refurbished and looks good the pool area and staff are great

also the room service people would knock on the door 4-5 times during the day starting from 8

room service options were limited and the quality was not great (did not seem fresh)

parking space is insufficient - they offer you to leave the car in the middle (you have to leave

nice kids pools and aminations

- the room service menu was not available in the room, and the app did not work

even we spend only mornings and evenings in the hotel, but kids like swimming pool, football fields, snooker,

friendly, love everything about this hotel,from breakfast to pools to room to mini club for the kids

plenty of children friendly activities and well organsised kids mini disco

wifi very slow, kitchen basic

no mention of the gym facilities, found them by chance on last day of my stay after a long walk round the

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

the mini golf facility was unusually beautifully landscaped with a stream along the lanes

pool bar staff are friendly and a good laugh.

we did not use any facilities, pool gym etc but they all look good from the out side

we didn't have breakfast so i can't comment on that, but the pool bar had basic food (sandwiches, burgers,

the price of the laundry was every expense after the price we paid for a upgraded room

while also having spa, rooftop bar and pool area for adults

pools were heated, comparing to some other 5 star hotels, where sometimes only one pool is heated

bus stop close by for free bus to siam water park which was perfect

i would like to point out for fellow travelers is that there are not alot af benches around the kids pool and

we all loved the gold room service and the free snacks etc in the upstairs pool area weee a real plus

everything about his hotel is fantastic, from the reception staff who great you to the extensive breakfast, just

hotel is right next to lovely beach, breakfast was very good, very large pools and hydro pools

swimming pools, gym, room

kids did not like the salt water pool but they still got in everyday!

the smell from the laundry cloths dryer on my balcony in room 1115.

away from the crowds and kids

air conditioning in lobby,gym facilities poor,pool and gym opening hours,loud music during day,kids in adult

air conditioning in lobby,gym facilities poor,pool and gym opening hours,loud music during day,kids in adult

it is a little expensive so could afford to bring kids for 2 weeks

breakfast was outstanding

breakfast and dinner were very tasty, a very big buffet with a great varied choice of dishes (sea

we also enjoyed the spa a lot

breakfast 10/10 and suite totally wonderful, staff and management are

gym needed updating and better equipping with water and towels

room service was excellent / good food and excellent staff

wifi was a bit hit and miss, dipped in and out frequently couldn't get booked into restaurants -

the hotel has several swimming pools and bar areas

more kids activities didn’t like the no inflatable rule in the pools

food in decent we had room service a few times and tried 2 of the hotels restaurants

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

spending almost a week at the hotel we asked for a late check out and we were told we had to pay €50

good selections of swimming pools for both kids and adults

the wifi is fast, and the bathrooms are very clean

there is also 24 hour room service available

they send laundry out and i knew to kiss it goodbye then

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

kids themed bits were there but not in your face

the staff especially the bar boys, they are the best

kids themed bits were there but not in your face

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

also when we booked we thought we had free access to the activate gym but when we arrived we realised we had

the gym/health club across the road which is part of the complex was brilliant, there are kids classes

system to log into the wifi requires so much personal data that it's intrusive

few english speaking staff. school dinner food. uncomfortable bed. no kids club

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

hotel is more older group orientated, i think we were the youngest there beside the families with kids

breakfast was fantastic great variety

service, food , room, swimming pool , bar , music, everything was perfect

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

only for adults is a great advantage

wish there would be better and wider choice of sparkling wines in bar menu, especially for new year s eve

the pool and facilities were excellent and the inhouse buffet food was excellent and included in the

would have liked better wi fi- our phones kept losing wifi also shampoo and body lotion and bigger towels the

wifi for only 1 device at the same time, absolutely not good for a 5 star hotel as some hostels in

gym was nice and cool with good variety of equipment

was delicious and served in a beautiful location around the pool

the pool areas for those looking to relax - would be preferable to separate pools for adults & kids entirely

dog was welcome near the swimming pool and midget golf

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

could not borrow an iron to use in room had to use laundry service

laundry service was not gut (left stains)

wifi slow. not enough sun umbrellas. same music everyday at dinner, morning.

were on the second floor above the gym which when used early in the morning vibrated through our room the balcony

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

liked the laundry room; came back with all clean clothes

could have maybe had a playground for kids as well as the kids club - something for them that was open all day

the breakfast was amazing, and the restaurants on site also very good - especially san ho, which was

well equipped spacious kitchen and dining area

we also preferred the kitchenette and laundry facility provided in the room

speedy wifi

gym and rooftop pool great bed very nice breakfast

i also dropped a bottle of vodka given to my by the room service that i paid 70 euros for and then cleaned it

the only thing that would be great is a better room service menu but its a very minor thing.

the food, be it breakfast, lunch, dinner or room service was first class

we rented a car and loved the easy in and out parking

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

we ordered all of meals to our room to eat by the pool and enjoyed the breakfast outside in the main restaurant

especially enjoyed the room, the service and the breakfast.

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

the best menu was the room service menu but that ment having to eat in your room

on site bar and restaurant all fabulous and the staff couldn t have been nicer

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were

everything is far from the hotel, except golf course

the room service is very fast to bring food to your room and anything you need

maybe only that our apartment did not have ocean view and the pool is small for swiming.

hotel buffet breakfast ever

there is also a sister hotel close by and you re allowed to use facilities like the pool, gym and even the

gym is small but has everything you need and isn't busy so usually have it to yourself

round the pool all day, so i ended up having to buy long sleeve rash tops for myself and the kids

also wifi is very poor and sometime stop working altogether

friendly staff and excellent kids club and mini disco, our daughter simply adored going there

plenty of sun beds and pool

i have also used the express laundry service which was done in less than a day and result was good

everything for an amazing stay was provided and the gym was a practical touch

kids had fun. food was good.

it start this late before in any hotel i've previously stayed in and not much good when your on a golf tour and

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

long staying families should note, there is no self-laundry in the hotel

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

each day brought a new selection of delicious options at breakfast and dinner, showcasing a wide range of

bar/kiosk next to the kids pool never opened, although eventually a waiter came around to take drink orders

the hotel s facilities were top-notch, especially the swimming pools and spa, which provided a perfect space

can't fault any of them from maintenance to laundry to check in and customer relations

laundry lost 1 item

good and diverse breakfast and many activities in the hotel

do a great job anything you want at reception they will do there best to do very polite staff room service also

a bit quieter in the shared areas like the pool areas, the sandy beach and restaurants including breakfast room

breakfast was well packed, but not too much food in it (but it might have been our problem, as we

it also have a spa which unfortunately we did not have time to enjoy

only used the outdoor pool once or twice as it was a bit chilly during our stay but all in all we had a brilliant

very nice outdoor pool

the ambience, pool facilities, food and friendly staff.

f) there was no wifi signal - wifi was advertised as available g) most of the tv channels were not available

breakfast was very good with plenty to choose from

they're no parking on site at the hotel, but plenty of free parking just down the road near the casino

breakfast was included and was fantastic

good breakfast. very nice staff.

laundry on site

the room service was great and friendly

small, very clean apartments with a lovely pool and very nice staff

the communication at the front desk wasnt always ideal and the kitchen staff didnt always catch the wishes

the christmas dinner was not kids and vegetarian friendly

very small issue - 1) - there was no laundry service at the hotel - and nothing available locally - i did see

breakfast buffet was probably the best meal

kids loved it and so did we, we will be

loved the adult only pool area

well done, only one negative thing was tiles around swimming pool, so slippery especially with kids

were amazing and friendly, handy app service to organise everything, dinners, laundry, extra shampoos etc

i really enjoyed the aqua gym with amazing lady called phonie(i hope that s the right spelling)

the several swimming pools, only one was heated and comfortable enough for families with smaller kids

we didn t miss anything - great food, great staff, amazing activities for adults but also for kids

we had half board included in the room rate (breakfast-water, coffee, tea, fresh juices included and dinner-no

highly recommend hotel to ask the spa store to hire more people to ensure royal level can have the priority to

the breakfast, dinner, and pool staff were incredible

location isnt great but we knew that and you dont need much else with a great hotel and good golf in the area

great on site gym good location place looks great

s hard to say as liked it all but it would be nice if gym was updated and the metal fencing updated around

restaurant and bar weren't working so we had to search for other options in the village

liked the silence, the landscape, the room (comfortable, good wifi, heating), the staff and especially the

there was reserved parking available right out front

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

enjoyed the relaxing spa facilities

clean hotel, great breakfast, very polite staff. comfortable bed, very good wifi.

parking is free, in front of the hotel

very convenient being a short drive to both the airport and the teide national park, with free parking on the

used the laundry service and one of top was ruined, however, to the hotels credit as soon as i raised the

the breakfast setting was beautiful !

thankfully the tagor villas section offers kids free swimming being adults only accommodation also

another bottle and they said you ve had your allowance for the day so i had to pay 18 euros for room service

lots to do in the hotel, kids love the pool and play area

fire alarm went off in the night with no explanations, and the wifi didn t work for 30% of the trip

beautiful location. spa and pool were excellent. would love to return again.

food served for breakfast and the restaurant were fantastic

no bar bit cold in the evening at this time of year (dec)

loved the spa , so relaxed. had coffee by the pool in the sun.

my mom and my three kids, aged 11, 13 and 15, had a wonderful stay at rural vilaflor

wifi signal did not reach to our room (but did work in other rooms).

only could we wifi access in the common area wich i find quite

wifi not working very well (we had signal in our room, but after connecting there was still no

big parking in the city, walking distance from hotel unless you have very much and heavy luggage

no english-speaking personal, terribly weak wifi, not so tidy as could and should be

ocean view- keep in mind that most overlook the patio and there might be light and noise from the kitchen and

kitchen with appliances was available for guests

there is a kitchen with everything what you need

i got bitten by bed bugs, the wifi signal didn t arrive to my room.

so a family with tree kids had just dry toast and a jam from plastic

the coffee at breakfast from the automatic drinks dispenser was about the worst i have had.

the room smelled of cigarette. shame they make you pay for the wifi ...

wifi didn t work in our room. the room was very basic.

the breakfast was average and the lack of wifi in the rooms was inconvenient.

we submitted 4 requests for laundry and none were completed 3

they put on a good entertainment schedule and the spa is good too

good kids club and events and entertainment through the week

if there was anything more than 5stars, gran melia palacio de isora resort & spa will definitely get it

room service food choices 4