white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

liked the laundry room; came back with all clean clothes

wonderful modern suites, the sublime restaurants, the infinity pool, the amazing views, the outstanding service

the bar (and pool) at the top of the hotel is amazing; just wonderful to sit there with a gin and tonic

suits, facilities, breakfast,staff- all exceeded our expectations and was just perfect

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

laundry service was not gut (left stains)

could not borrow an iron to use in room had to use laundry service

pool, lots if loungers, piano bar entertainment was excellent, aqua aerobics classes great choice

breakfast offered a good variety of fresh and tasty options, and the facilities, including the gym and pool,

we also preferred the kitchenette and laundry facility provided in the room

but whenever we asked for that, they never brought it, and we had to order from the room service, and they

could have done with a rower in the gym (but i'm being picky!)

gym and all the various classes were top quality

were some renovations (painting works) in the area of adults only rooms as well as close to the area of

one small point would be to suggest staff retraining occasionally - in some areas, noteably the bars, some of

free parking inside the hotel

the breakfast experience was also very impressive, especially with how busy the restaurant was at

spa and pool area and closeness to la caleta.

kids under 16 were not allowed in the jacuzzi.

gym was disappointing - old kit.

a tv in bar to watch football.. supply water with dinner

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

well situated , free parking , nice heated swimming pools , no pressure on closing hours of the pool , relaxing

whole hotel gives you everything you need, beach, pools, gym, spa and enough restaurants

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

at the end everything was perfect there i met anka from the pool bar who was so friendly and helpful, at the

swimming pool a bit cold. shame it wasn t heated.

wish there would be better and wider choice of sparkling wines in bar menu, especially for new year s eve

also, using wifi can be complicated if you use more than 2 devices per room since you have to log out on one

the breakfast buffet is the best we've ever seen, and the terrace outside is a fabulous place to start

the room service was not consistent

beautiful gym overlooking the ocean

the tv and mini bar section furniture is beautiful

you can leave the rented car in the parking of the hotel for free

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

loved the pool, spa and bar to watch the sunset

golf services very poor

staff, breakfast, room - everything was just perfect

liked everything about this hotel: free parking, huge room, view of the ocean and the pools area, the heated

room service 24/24 was fantastic.

more kids activities didn t like the no inflatable rule in the pools

go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent

breakfast was great, and the breakfast room felt like a movie-set, just gorgeous

super interactive with the kids

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

breakfast in our room was brilliant, and having a private swimming pool was fantastic.

made reservation with private pool

two dorms and one kitchen / living was great very clean privat terasse free parking

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

they send laundry out and i knew to kiss it goodbye then

opening hours of the restaurants or room service could be extended given that there aren t any restaurants in

views from the glass balcony in bar & reception was beautiful especially in the evening

hotel with nice kids pool and a huge regular pool

i found the pool side food really excellent but the room service food seemed to more emphasize quantity over

tiled surfaces near the pools - you definetely need flip-flops and slip-proof pool shoes for the kids to avoid

the entertainment staff kept the kids and adults occupied all day and most the the evening

kids club only actually runs from 10

excellent buffet breakfast and dinner

the infinity pool was not ideally clean and the theme restaurants' experience was quite poor.

wonderful breakfast

villa with spacious rooms and beautiful terrace with private pool

fault if i had to find one is room service should be all night

the wifi was only working inside the villa

the price of the laundry was every expense after the price we paid for a upgraded room

the gym , needs updating and more equipment

rooms were gorgeous, breakfast was amazing and there was an adults only section to sit outside

toilets in the public area should be cleaned more often. wifi in the restaurant is very weak.

the spa is great and reasonably priced

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

the breakfast was exceptional fresh and varied

special mentions to giuseppe, rafael, jose, ismael and alessandro (who showed around a 2 bedroom pool villa -

while it does have a kids club and a small kids pool within that area, i wouldn t recommend it for

we had a 2 bed villa with pool and it was great to just relax and it be quiet

the smell from the laundry cloths dryer on my balcony in room 1115.

the wifi

breakfast is very big and there is a lot of variety. parking on site. pool tables tennis court.

lots of choice for the breakfast buffet

great location great rooms pool and lobby

there are highly rated restaurants in the hotel itself and the breakfast is exceptional

stayed on my own for two nights, breakfast and dinner were lovely

beautiful setting and grounds super comfy beds power shower in our room - excellent housekeeping room service

enjoyed the location , the pool activities (love the aquabike sessions) and the entertainment at

heated pools, lovely staff, gray kids mini club, excellent buffet breakfast

have preferred somewhere outside for breakfast and you do need a car unless you want to taxi into la caleta

far the best place i have ever stayed, everything you can ask for in a place , a private pool , spa and gorgeous

a little shuttle or golf buggy in between both hotels would be amazing

a drink after dinner in the evening which is sad as the restaurant and food is excellent and the room service

notwithstanding the hotel being five star, we found the restaurant and bar to be quite pricey and the hotel

breakfast was lovely

the pool was clean and all services were done very discreetly

but it was strange for me that they don't make normal breakfast bag for the early leaving guests because even

fantastic, a select few around the pool, no noisy music or building works or children

a proper adults only hotel

staff, excellent food, well taken care of, room cleaned several times daily, free underground parking (very

great breakfast

luckily 2 of my 4 kids are 20+ and did not come with

breakfast and evening meal was always cooked well with many choices with fish, chicken and meat on

hotel, room, balcony, pool, breakfast, restaurant, bar area, hotel decorations, location,

told a late check out was possible and then it wasn't

cosy and luxurious at the same time, nice pool area, delicious breakfast, good location near the duque

nice not to have kids around

we loved the quiet area next to the the swimming pool, the library that is next to this and the beautiful view

hotel, nice staff apart from one, who offered us late check out and then told us this isn't possible anymore

pools great for kids

snack bar closes at 3:30pm

the pool times were restricting. 10.00am to 6.00pm. the gym equipment was extremely poor.

breakfast was the only meal we included and it was excellent, great selection and it is was great

for a holiday with kids

laundry service

the location, the room, the pool and the spa (i got a massage and it was super)

i used the spa once for a happymum massage and it was very relaxing

pool was unreal and facilities were excellent

loved everything, the room was clean and spacious, and the entertainment for the kids was great, with lots of

food, drinks, pool, rooms, staff all excellent.

hotel is beautiful, more for adults than family with kids, perfect for couples and single travellers

same music over and over again for kids night programme and pool ambience

the vip areas are a real nice touch and the adults only sun terrace with it's own bar is

adults only room good with bluetooth speaker included in the room along with full mini fridge and

staff in restaurants & bar provided excellent service &

spacious apartment looking over the pool and sea

the only thing we are really satisfied was the wifi in our room.

complimentary drinks in the room, friendly efficient staff dealing with queries instantly, pool area, new

no indoor entertainment for kids like games room/arcade

pool side snacks not that appetising. beds not that comfortable, bathrooms need updating

friendly staff and excellent kids club and mini disco, our daughter simply adored going there

heated pool, great for kids

kids club heated swimming pools use of the sister hotel (bh costa adeje) variety of food at buffet

rhe buffets were very varied offering also many options for gluten free the gym was well

best pina coladas in the sunset bar

had a suite which was lovely but was just underneath the gym so a bit noisy when they played loud music or people

games, gym and the spa - we spent an afternoon in the spa and sauna

for us: despite claiming to be a family friendly hotel, there was no play area or toys for kids under 4 and

the breakfast choices were excellent

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

staff all over the hotel from reception to the dining hall, bar and entertainment tram to the cleaning staff

gym disappointing some equipment not working.

we were 2 couples with kids, he was always preparing our table in advance, with child seats and cutlery, very

from reception, restaurant, bar to entertainment staff were so nice and friendly

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

it is also great for adults as they have 2 big pools and a great bar by the pool

would have liked a room coffee machine. could do a little better with pool bar food options.

i didn't like but i hope they improve the evening entertainment and the wifi speed wich was very slow from our

there is a nice pool area for children different ages

i have also used the express laundry service which was done in less than a day and result was good

it started to get irritating that you have to book your meals especially as wifi isn t good in all areas -

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

the general information was that the use of the spa facilities was included in the prestige rooms but this is

the spa treatments were top notch

laundry lost 1 item

can't fault any of them from maintenance to laundry to check in and customer relations

amazing pools to choose from

all the kids running around

the rooftop bar at sunset was the highlight of my holiday

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

long staying families should note, there is no self-laundry in the hotel

lovely swimming pool (not too cold

good sports facilities: gym,

they also have free aqua gym and mini golf everyday which are add up more fun for your stay, and max the guy

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

laundry service -ironing only on express service took about 30 hours to return and we were checking

the gym could do with modernisation, as some of the equipment was broken

room service staff

g nobody explained that we have to get a special card at the reception and bring it to the spa in order to

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

my request for an iron was declined and i was told to use the laundry service

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

cleanliness. lovely spa and new infinity pool

bad wifi connection, the noise of people (youth) from rooms/balconies at night.

no iron but hotel provided a laundry service at an extortionate price

that i could not use the frigeraitor whitout payng for it. the gym is very old and not god.

gym is a bit of a joke to be honest, not even worth your time unless you want to walk through an

the water from the swimming pool was too cold.

hotel , friendly staff , spotless clean , pool area lovely with pool bar and plenty of sunbeds

room service was poor, they bringed my laundry clothes after 3 days

outside my room was very noisy. a van came early morning and would load up laundry

breakfast: lot of choices

parking was available within the hotel but there were as well parking spaces outside

some gym equipment broken and the pool was a tad cold, but otherwise all great

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

the kids activities is fantastic

i highly recommend it for families, staff is very polite and helpful, the swimming pool and kids activities

the view was amazing, the location perfect near all restaurants and bar, only used the swimming pool upstairs

the breakfast is good, variety of choices

a nice golf course out the back

wanted to have a massage but their 'spa place' never seemed to be open even though the opening times say 10am-

young solo travellers - seems to cater almost exclusively to elderly couples and families with kids

the staff super nice the room, big and confortable the gym the bar the pool

the pool was nice, the sport activity they were conducting was funny as well

the room on the 7th floor above the laundry was very noisy 24 hours a day.

water to expensive at the bar !

brilliant especially jarvi he’s been there for years and it’s one of the reasons i take my 3 kids thanks

the gym area is pretty small and has limited opening hours.

good kids animation,the lady from animation team from italy vas the best

the laundry room is nothing special and could be cleaner and upgraded

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

amazon hotel. brilliant for families with kids. very central, will 100% be back

one pool should be a kids' pool and the other an adults' pool

fitness centre never seemed to be open and the pools were overcrowded with children

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

the gym was not good.

kids disco was too late. the chips at the pool bar were always underdone.

bars were very slow with long queues

we like the central location. not too busy or noisy. good pool and safe for kids. no complaints.

public laundry 5 minutes walk

roof top bar is great, good drinks and nice music at

we were not on the peak, so many parking places at the hotel's parking, also on the street

and especially that it's adults only when you looking for nice quiet relaxing holiday

used the gym a few times, whilst it s basic which is fine, i think it would be good for the air

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

good, didn't replenish laundry bags in the room after use

spa facilities are amazing, i had a lovely relaxing massage by the gentleman there, and got my hair

kids club staff were excellent - took care of the kids (5 & 8 yrs) all day and they loved it

laundry, pool, spa, very basic gym, 24 hour reception, etc

hotel was lovely and clean, pool was nice and warm and spa was amazing.

room was very clean and organized, pool area great (one pool is heated), massages in spa were very professional

we appreciated the early breakfast (7:30) at other hotels we stayed in, it was at 8:30

was a good location and the hotel itself was so clean and comfortable we went with 2 kids and they loved the

with the gym as it was unusable because there wasn't any air conditioning, also outdoor gym that was

was amazing, the venue, the michelin buffet, the pool, gym and outdoor bar

the room was very spacious. getting cakes with our room service coffee was a nice touch.

the breakfast and pool area are superb.

spa and massages

a laundry room for guests to use would be a

heated jacuzzi pool was great, gym and spa also good

lovely pool and great variety at breakfast

loved the breakfast and a great gym.

lovely pool and great variety at breakfast

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

no bar or music around the pool

the pool area on the roof had amazing views, plenty of sunbeds but unfortunately no bar or snacks

bar or entertainment

lovely room, very big, good a.c.,great location, rooftop pool

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

location very comfortable luxurious parking very good breakfast

the hotel is part of a bigger complex of 3 hotels with 2 swimming pool areas, a kids club, restaurants

staff were exceptionally friendly, let us use the towels and spa showers after check out

location, fabulous room we had a private pool suite, wifi even worked on the beach, breakfast

wifi light in the room was so bright when the lights were off flashing orange and the smoke alarm

free parking

requested early check in and our room was ready on check in arrival at 11 which made a big difference to our

good food, the beach is very close. the kids club is awesome, my kids didn't want to leave it

great facilities, especially the hairdressers and gym,

kitchen was, lacking some basic utensils (dish detergent, sponge...).

clean,nice staff, goid for small kids

bad connection with wifi

room was nice, with a big balcony overlooking the pool

slow wifi very uncomfortable sun loungers till price doesn t match drinks menu prices double toaster

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

too few laundry machines for the size of the

5 mins to playa de las america’s if you want to get out for a cocktail or taking the kids to mcdonalds

the 4 kids that were with us loved the place

quite weird set of kitchen ware, can find bottle opener but not a soup scoop, no propper knife as well

i liked to pool area a lot and the gym was well equipped too

gym and spa hours should be longer

quite a stuffy atmosphere, not enough bar staff so slow and long waiting times

easy access to golf course and arrangements for storing golf clubs made playing golf completely hassle free

wonderful hotel and golf course with excellent staff

breakfast staff not very attentive

i am 6 months pregnant and it was super comfy, had a motherhood massage at the spa which was fantastic

nothing, apart from room service food was below expectations

pool was too cold to swim in (for me anyway).

some music at the bar in the evening would have provided more atmosphere

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

sauna wasn't working. gym equipment needed updating

mini golf, playground, and many games for kids

good activities provided by the hotel (mini golf, gym,

swimming pool bar close at 6pm

wifi was patchy sometimes, tv channels are all in german except sky news

unlike some places the wifi worked perfectly well for our whole stay

the time the pool closed & there was no bar.

breakfast ok location great

the small spa area/jacuzzi didn't appear to be open

staff, food, location, wifi, the rooms. self service laundry.

the laundry room was adjacent to toilets

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

laundry at the facility was a plus

plenty of entertainment for kids, ideal family hotel

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

buffets were really good, very comfortable bed, good wifi, friendly staff, clean, easy

adults only made for a quiet rest ( which is what we were seeking)

nice pool area

lovely staff, 5 pools- 2 adult only, 1 rooftop, spa with treatments, great food, drink and

the pool at the front and the bar at the back, only sometimes, but wouldn t be suitable for kids trying to

hotel and room, good breakfast, many nice pools, friendly and helpful staff and many activities planned for

roof terrase is only for adults, so we could not stay with our kids to enjoy the view and have a drink

salads, cold meats, cheeses - everything you could possibly think of the pools were great and the kids aged

fact that was adults only had great appeal and the hotel had been recommended by family

nice hotel with all facilities and adults only

beautiful location, really peaceful. the pools and gym facilities are excellent.

breakfast and dinner were exceptional, the staff was really friendly and helpful

loud music for pool aerobics one hour everyday. but that's being very picky.

breakfast was well packed, but not too much food in it (but it might have been our problem, as we

it also have a spa which unfortunately we did not have time to enjoy

only used the outdoor pool once or twice as it was a bit chilly during our stay but all in all we had a brilliant

very nice outdoor pool

the ambience, pool facilities, food and friendly staff.

used the laundry service and one of top was ruined, however, to the hotels credit as soon as i raised the

items in your room like mini fridge and shampoo not restocked so you keep having to call room service

rich breakfast

excellent breakfast buffet, kids club and spa. beautiful pools.

when i called to have our room service tray picked up after we were done with it, no one arrived

wifi signal in rooms terrible. breakfast a little basic (croissants very small and hard).

tea/coffee etc); all new; very quiet although close to the road; nice lounge zone instead of pool, with a

views from the room's terrace and property, easy parking on site, nice jacuzzi (could only have been a bit warmer

nothing really. swimming pool would be a nice touch.

there was reserved parking available right out front

plenty free parking right outside

wifi in the room is very bad

atmosphere, helpful staff, star gazing event, spa, parking was easy,

breakfast selection was decent, but the a la carte dinner was a bit overpriced for what is was

spa could open a little later

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

is only street parking, but it was never a problem to find a close spot

restaurant and bar facilities restrictive.

wifi was only available in reception, would be nice to have in the rooms

comfortable and the outside garden area was very well kept and good for relaxation next to the pool

wifi?

wifi not working very well (we had signal in our room, but after connecting there was still no

parking place is located nearby

location very good, quite location, parking close by...

extremely nice host who made us feel welcome from the beginning and even found the perfect parking spot for

breakfast was very good with plenty to choose from

breakfast was a tad stingy and threadbare -- but frankly for the money i can't really complain or

breakfast more than adequate hint: order a paella in advance (seafood/mixed) you will certainly not

food was also very good - our deal included evening meal and breakfast

a free parking is available very close

we submitted 4 requests for laundry and none were completed 3

all of them were very kind, helpful especially kids club staff

breakfast would benefit from a bit of re-organisation

staff at the kids club is fantastic and really take care of the kids

we had breakfast included, and there was a great selection, including healthy choices

laundry on site

only thing that was not perfect was wifi

the gym was great

well equipped gym

heated pool, this is another plus

very small issue - 1) - there was no laundry service at the hotel - and nothing available locally - i did see

the wifi in the room wasn't working

i particularly like the setting the area is quite there is a little coffee bar and a restaurant called el

the spa treatments are also incredible and cynthia was amazing

gym was disappointing with a couple of broken machines, missing weights & no water machine

were amazing and friendly, handy app service to organise everything, dinners, laundry, extra shampoos etc

very beautiful interior and exterior, amazing and various breakfast

design, despite the hotel been full it never felt busy, lots of space and always room round a pool and the staff

the wifi was too slow and poor. it was too silent ( there were no music next to the pool )

) bar staff at the pool were fantastic and very accommodating, made great drinks too

) bar shut down the two tv screens

i was told the pool was heated but it didn't feel like that to me.

great on site gym good location place looks great

proximity to the airport great pool for the children lovely friendly staff high quality food and drink spacious

spa bath is nice

walk inside the hotel :-)) could not get a towel for the pool during the day as it was all in the laundry we

no kids are allowed there though so it was wonderful to read a book in peace and enjoy better food and

breakfast varied and delicious

the infinity pool and help yourself snack area and fully stocked bar was amazing

very clean, with a good temperature for both adults and kids

there are laundry rooms - cut down on your packing

all staff wore face masks and face masks inside and at dinner was enforced free slushies for kids and slushy

a lot of activities for kids

highly recommended for families with kids all ages

food was delicious and my little girl loved the mini disco and the swimming pool