can't fault any of them from maintenance to laundry to check in and customer relations

laundry lost 1 item

personally would have liked something a bit quieter in the shared areas like the pool areas, the sandy beach

the gym is ok it has what you need - but they seem to use

wifi and tv stopped working twice in my diamond suite.

long staying families should note, there is no self-laundry in the hotel

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

that maybe is annoying,is that while the singers are on stage,during the night entertainment, kids have to be

the gym area could be developed with modern equipments, and better ventilation

staff, beautiful pool and grounds, great food, comfy rooms, amazing views, fun for kids

i have also used the express laundry service which was done in less than a day and result was good

must pay for water, 3 euros per small bottle that they refill in the kitchen, most likely

location and breakfast

excellent room service and kind and hospitable staff

it was easy to go to the bar to grab a drink and snack and the infinity pool is just amazing

the wifi simply didn't work. at all.

pool side snacks not that appetising. beds not that comfortable, bathrooms need updating

kids club heated swimming pools use of the sister hotel (bh costa adeje) variety of food at buffet

rhe buffets were very varied offering also many options for gluten free the gym was well

wifi was slow so you need to pay extra for premium wifi

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

spa is closed for 2 days per week and the team here are not always as great as the rest of the team

we had a panoramic suite with a private pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully

the kitchen was exceptionally well equipped

housekeeping came by twice a day, breakfasts were just extraordinary in variety and quality and pool surrounding

we were there two nights and had breakfast on one morning

maybe only that our apartment did not have ocean view and the pool is small for swiming.

far the best place i have ever stayed, everything you can ask for in a place , a private pool , spa and gorgeous

small swimming pool, just one restaurant with small menu , small gym and just one daily bar

staff were excellent, villa was immaculate, great location near golf and la calleta area.

gym was far too small

we rented a car and loved the easy in and out parking

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

main bar was not always open

breakfast options are very good

we also preferred the kitchenette and laundry facility provided in the room

i highly recommend to visit spa and to get deep tissue massage from carmin

speedy wifi

we got room service on the 29th, 6pm

really lovely staff, pools , spa and treatments were very high quality.

liked the laundry room; came back with all clean clothes

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

the bar (and pool) at the top of the hotel is amazing; just wonderful to sit there with a gin and tonic

although i could get room service

kids never left the pool

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

laundry service was not gut (left stains)

could not borrow an iron to use in room had to use laundry service

must realize that all inclusive can lead to poor service to those not in receipt of all inclusive(pool bar

there are about 6 pools on site including two heated and a mini kids waterpark

used the laundry service and one of top was ruined, however, to the hotels credit as soon as i raised the

very bad wifi - but everything else exceptional

breakfast and the restaurants we tried were excellent

excellent breakfast buffet, kids club and spa. beautiful pools.

lots to do in the hotel, kids love the pool and play area

pool area, the room, the staff

location, staff, breakfast was excellent

lovely garden and pool area

super hotel will definitely be back. great pool, lovely staff and lovely location.

for kids perfect

breakfast was excellent all the food was at a very high standard with loads of choice, service was

the adult only pool bar was delightful to sit in and enjoy the

coffee during breakfast could be improved.

the heated swimming pool. the food. the room. the kindness of the staff

friendly, helpful staff, very good restaurant, clean, nice environment, well maintaned garden and pool areas

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

gm was brilliant during our meeting 24 hours later, as we were still sick, she organised for a room service of

the indoor pool and spa was closed and that was the main reason for booking that hotel.

only thing is that, as you are paying the drinks (not cheap), it would be great if at the pool bar they give

the private pool area looking on to the beach was beautiful and the pool side bar made it so much better i

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

underneath cool ample parking

in was quick & welcoming, with a drink provided, golf cart transfers to our villa plus a complimentary mini

wonderful place gym swimming areas towels room - private garden / hot tub

liked very much: the heated pools; the fast wifi; the location; the gym with outside view

small gym

very friendly staff, nice vip area, good breakfast

breakfast 10/10 and suite totally wonderful, staff and management are

the bread in breakfast was not fresh and crunchy.

food at breakfast is great, lunch at the snack bar great and evening meals really good

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

free practical parking

beautiful view, the spacious suites and balconies, the staff, the gym/padel tennis, the food, the breakfast

boxes, beautiful pool and jacuzzi, fantastic maid service and pool attendants, great car parking, well equipped

perfect location,beach , fresh water kids pool, nice breakfast.

the breakfast and location

super interactive with the kids

food in decent we had room service a few times and tried 2 of the hotels restaurants

attentive, with great added extras such as a pillow placed behind your back for extra comfort, golf buggies to

they send laundry out and i knew to kiss it goodbye then

minor but one of my personal laundry bags went music, which i assume was accidentally taken by the house keeping

the staff especially the bar boys, they are the best

gym, swim, food, late check out and room service all so

the hotel was very clean, breakfast was rich and staff were really kind and helpful.

the entertainment staff kept the kids and adults occupied all day and most the the evening

pool could have been cleaner

we ordered a dinner on evening by the room service but they missheard the room number and the dinner didn't

kids club only actually runs from 10

there are a lot of extras - there is a charge to enter the spa - even if you book a treatment - for a spa hotel

the price of the laundry was every expense after the price we paid for a upgraded room

staff (except reception) - gym & spa (operational hours) - parking - the hotel is a labyrinth - long walking

for an hour (which we didn t do as our baby too young yet) they have a little pitch and putt golf area, spa

loved the breakfast and sporting choices

information on golf courses poor

the smell from the laundry cloths dryer on my balcony in room 1115.

when we stayed here last year some of the gym equipment didn't work as was the case again this year

biggest disappointment was the wifi

avoid room service, although the service was prompt, the food was inedible

big pool area, plenty of loungers. lots of facilities to choose from. clean & modern rooms

location is perfect. great pool, easy access to beach, fancy shops and good gym.

kids club the kids loved

were some lovely extras , treats when you were laying near the pool, extra pool towels, the breakfast

heated pools, lovely staff, gray kids mini club, excellent buffet breakfast

we were always able to get a space by the pool after breakfast and particularly enjoyed the salt water pool

my wife is disabled so we tend to use room service a lot and i thought the selection of food available was very

the staff was vigilant and very responsive and the breakfast was absolutely

night; when staff clean adjoining rooms they let doors slam coming and going; breakfast area for adults only is

location and very quiet and private setting, excellent breakfast and some nice treats served throughout the day

room and bathroom quite small compared to other places at this price. spa not very large either.

breakfast was amazing

less lively at night, the bar finishes up at around midnight.

i did not use the spa but my friend did and she said it too was very good, she had a lovely manicure and pedicure

the kids are very well behaved, but still - they are young and pool is extremely quiet and nearly all

access to prom/beach, private car park was useful, shower was excellent, bed very comfortable, spa treatments

for a holiday with kids

a pet hate for all spanish resorts if you want a double room you in ireland or england get a double

one group arrived late one afternoon and were making some noise at the pool but were swiftly told

no wifi in the rooms

the pool bar always had cold food , burgas hot dogs and chips

only the food at pergola bar was not up to the standard

together with a complimentary welcome drink at the bar in the evening

wonderful that it is adults only

rooftop pool and jacuzzi. always very peaceful.

better that than screaming kids though

laundry service

staff are lovely very kind and helpful, everything is very clean pools are lovely the kids club is secure my

good gym but small

not enough choice for breakfast

congratulations to the team for creating such a fun and engaging experience for kids

same music over and over again for kids night programme and pool ambience

were only bed and breakfast but the breakfast had plenty of choice and we had lunches at the pool bar which were

the vip areas are a real nice touch and the adults only sun terrace with it's own bar is

no kids

breakfast was excellent and beds very comfortable also freindly staff

size of rooms - very large heated pool location

staff in restaurants & bar provided excellent service &

hotel is amazing for families with kids

all the staff, from the reception to the guys of the mini and kids club, from the housekeepers and maintenance

no indoor entertainment for kids like games room/arcade

the bar on the terrace of the main building is a nice place to relax in the evening

we booked a club suite in order to accommodate 2 adults and 2 kids

you have to try the sunset bar for a cocktail to watch the sunset

the breakfast is amazing, the staff is well trained, the restaurant options is great

pool was very nice for small kids, and there are many spots in the area for best sunset spot

services - the hotel couldn't guarantee a laundry service to be completed even with 48 hours (

for families with kids, totally recomend to take a suite/two rooms (we asked for the update after seeing the

it's a fully all inclusive hotel with breakfast, lunch, dinner and a snack bar throughout the day that has

great hotel and food was very good , very chilled out and the kids loved it . view was nice too

great pool area and very good food

by the way, i really was disappointed by the fact that such a big hotel does not have its own laundry and we

gym equipment needs to be updated

- the hotel and the surroundings, staff, overall experience, great place for holidays with kids

in addition we also were very impressed when the hotel staff were looking after kids, babies

pool bar was weaker than the inside bar

laundry service -ironing only on express service took about 30 hours to return and we were checking

updating, also i was unimpressed by hotel not having an iron for you to use, i was informed about laundry service

the wifi was extremely poor and kept slipping off, so you had to constantly re-connect

breakfast choices are excellent, could not have better quality, choice, standards or service.

nice pool areas

laundry and ironing a bit expensive and the service is not fast (24-48h) unless you pay 50% extra

my request for an iron was declined and i was told to use the laundry service

irons only laundry service at 6euro plus per item no fridge had to pay extra for everything i feel like it was

some bar staff were quite rude and unfriendly - and this was in times when it was not even busy.

love the gym to have more leg machines but not the end of the world after all i was on

no iron but hotel provided a laundry service at an extortionate price

markets) good drinks in all inclusive food was very nice including steak and pork frequently gym was good for

had nice area for kids and one of the pools was heated during winter months (with one side being very shallow

some of the restaurant staff are very rude. wifi isn't great in some areas.

i had read some reviews saying the food was repetitive and that there was no coffee or drinks at breakfast

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm

breakfast was so good and delicious all respectful for the chefs ud83dudc4d

i highly recommend it for families, staff is very polite and helpful, the swimming pool and kids activities

-pool bar didnt accept cash

wifi was first very weak,

outside my room was very noisy. a van came early morning and would load up laundry

room service was poor, they bringed my laundry clothes after 3 days

breakfast and dinner were excellent

the hotel staff where friendly and the hotel exceeded all expectations, breakfast was fantastic!

for adults and kids was fantastic, staff made great effort to ensure everyone enjoyed

the room on the 7th floor above the laundry was very noisy 24 hours a day.

were not friendly in reception on check out (very cold and not polite) and room service knocking on departure

hotel, friendly staff, room was clean, great view from balcony ( pool and sea view room) great location just

103 and staff during check in did not informed me that dinner is included in my stay (only about breakfast

wifi does not work properly

the laundry room is nothing special and could be cleaner and upgraded

there is a laundry room, and all the washing machines are out of service there is a football pitch and all the

we had wifi connection issues from our room but they sent a technician to resolve it

the pool party on saturday was fabulous

wifi was very slow and kept disconnecting all the time

we were on the top floor hence our wifi connection was a bit weak

more hot vegan options at breakfast

gym is well-equipped for a hotel gym

cleaned every day great food good wifi great game competitions (water polo,mini golf, ping pong) gym

a bit later than 10am during the week, a bit more hotel information in hotel the room, maybe some room service

the rooms, it was said for security reasons it was not allowed but would be great to have as the laundry service

hotel for family with kids, each evening animations, disco kids, indoor and outdoors play ground

gym could be updated and the bathrooms

lack of information provided on check in about facilities and when asked at spa reception

b'fast and lunch choice selection,helpfulness of reception and room service staff.

complementary drinks no tea or coffee in the rooms and no iron available you had to use the laundry

good, didn't replenish laundry bags in the room after use

thought is that it don t have iron or iron board , you have to pay the hotels laundry to do this for you at

i had sent an email requesting a room for my parents that would be sunny and overlooking the pool area so my

good breakfast nice pool and staff big room location possibility for late check out

public laundry 5 minutes walk

very fast wifi

loved fact that hotel was adults only

best hotel i ve ever stayed in for adults only

new comfy sunbeds were great right next to the spa pool

the pool area, the location, the room , everything is a 5 star standard

room service could have a more spanish food specialities.

with the gym as it was unusable because there wasn't any air conditioning, also outdoor gym that was

so upbeat and helpful high-quality hotel wonderful breakfast, and breakfast staff great new gym

minor matter - had to pay for wifi in room.great relaxing 6 days

laundry, pool, spa, very basic gym, 24 hour reception, etc

room faced the golf course it was amazing

gym could do with an upgrade

the gym was small and the equipment were limited

helpful staff lovely pools spa gym etc

a laundry room for guests to use would be a

the spa and pool area were brilliant

really friendly staff. great facilities including the spa area

wifi always cut you off by the pool so annoying, the bed is two single beds pushed together when i

heated jacuzzi pool was great, gym and spa also good

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

lovely room, very big, good a.c.,great location, rooftop pool

4 stars hotel and very bad wifi !!

deffo reccommend for adults only.

the pool parties on the terrace

we submitted 4 requests for laundry and none were completed 3

staff at the kids club is fantastic and really take care of the kids

the tranquility pool area for over 16-year-olds was lovely, and the vast infinity pool was great for longer

quite ok gym facilities, nice terrace/seating area for dinner/breakfast, nice buffet, strong wifi

lovely hotel great for the kids. really good entertainment and a great variety of food.

the experience of doing laundry was far from perfect as well, we called three times and when someone from staff

ud83dude00 breakfast was great lady on piano at breakfast was amazing staff and food at pool bar fabulous

the hotel is part of a bigger complex of 3 hotels with 2 swimming pool areas, a kids club, restaurants

disco at night time for kids

parking spaces compared to hotel rooms, but luckily we have always managed to find a space for our

free parking

very good dinner beach just outside reception area clean pools and kids activities

amazing breakfast, staff is just too nice, room was very cute

the only negative is that we had to pay extra to use the gym

there was free parking place ad wifi

shower is built in a way that the water leaks out and floods the entire bathroom pool is great but the towels

half board and breakfast and dinner was excellent with a great choice from the buffet or the show kitchen

bad connection with wifi

room was absolutely gorgeous with a kitchen although we didn't use it as we had a full board room and also a

room lovely .... breakfast so so good...... pool excellent...

too few laundry machines for the size of the

laundry facilities, just 2 public machines with one broken, for a very busy resort, totally

great pool, lush gardens, friendly staff, tasty food

breakfast was delicious and staff were very friendly, also shop within the hotel was very good.

the 4 kids that were with us loved the place

room service was horrible

breakfast could have been better, but ok giving the pandemic they are operating in

the breakfast was great and made us things that were not on the menu and nothing was an issue for them

if the spa area was bigger

big room, big bathroom , comfortable.. excellent breakfast.. great area, free parking place

i loved the view from the second floor, which offered an amazing vista of the golf course and a bit of the sea

gym and spa hours should be longer

direct access to the golf course

gym

this means there are not a lot of people at the pool, which is very relaxing

renting a car there's a free parking on site and if you're staying longer there is a self-service laundry

big swimming pool family friendly great for the kids to play and have fun every one can bring pool toys in to

great staff at the pool bar always good vibes

gym was small and poor

gym was nice to have

although our stay was short & i didn t have time to visit the gym or was able to get up to the pool before

excellent service in all departments comfy beds and great location great swimming pool

location, stunning historical building with beautiful innner courtyard, cool rooftop pool, very tasty

location excellent staff friendly and helpful roof top pool breakfast excellent

the time the pool closed & there was no bar.

the laundry room was adjacent to toilets

laundry at the facility was a plus

staff, food, location, wifi, the rooms. self service laundry.

for tea facilities and iron - shocking tv didn t work at first and room was noisy especially on laundry day,

there was a great range of different food available for breakfast, lunch and dinner, and snacks available at

was no iron available, they only offer a ironing/laundry service so perhaps bring a travel iron if you don't

iron or iron boards available so you need to use the laundry service and pay an extra 50% if you need it for

amazing breakfast!!

the hotel is adults only and caters for the mature market, entertainment could be improved

perfect breakfast and dinner! nice location! friendly staff!

excellent facilities, spa bath and walk in shower , walk in closet with loads of storage

i wish the pool times were extended so that they close at 8pm

very nice room and confortable bed. very nice bar on the roof. good breakfast.

excellent buffet breakfast

kids area looked fun

great for aqua classes, good size warm pools and always easy to get sunbed, breakfast great and staff excellent

great location, lovely pool and gym. rooms nice and spacious . very friendly staff everywhere.

the spa cannot be used unless you pay 12 euros per hour for the spa

outdoor pool and huge outdoor jacuzzi was fabulous

great location, lovely pool and gym. rooms nice and spacious . very friendly staff everywhere.

indoor pool needs a little clean. mini bar empty.

indoor pool needs a little clean. mini bar empty.

there were no mobile coverage or wifi in room. room had small sized bathtub in bathrooms.

breakfast was good if you stick to the continental stuff

the hotel is very basic with 'opening times' for the restaurant, the bar and the door, but it's lovely if you

walk inside the hotel :-)) could not get a towel for the pool during the day as it was all in the laundry we

self service private bar was also a nice extra

the pool was nice and relaxing and the on-site gym was decent as well

this configuration might be a reasonable choice for a couple with kids, but really should not be branded as

a family hotel, not a lot things to do for kids

there are laundry rooms - cut down on your packing

was generally good - the best options were the grills at the snack bar and grill restaurant

all staff wore face masks and face masks inside and at dinner was enforced free slushies for kids and slushy

for instance, some older reviews said that the wifi is not good or that one has to log in (type in data) every

there are lots of activities such as mini golf, sports, co concerts

the pool area is quite nice (and calm, thanks to being adults only), the buffet selection is delicious and

view to the ocean, good location, the food was awesome ,heated pool with ocean view, service was good and the

the breakfast buffet was massive and had plenty of variety for everyone, including bottomless mimosas

weak gym , very weak

at the bar the likes of pina coladas were pre-made out of a bottle which we didn t mind for when it was

the gym was impressive

spa could open a little later

had hope to us the pool within the spa complex more but found the air and water temperature was lower than expect

wifi stability/signal needs to be improved.

staff, beautiful location, spa facilities with swimming pool and complimentary tea, awesome huge room, comfortable

the hotel has parking and it is an ideal location if you have a car and want to explore the island - about 30

wifi signal in rooms terrible. breakfast a little basic (croissants very small and hard).

free, private parking

liked the silence, the landscape, the room (comfortable, good wifi, heating), the staff and especially the

ample parking space too

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

authentic mountain hotel with free parking facilities in front of the hotel

the hotel has an enjoyable spa and a great restaurant

clean hotel, great breakfast, very polite staff. comfortable bed, very good wifi.

enjoyed the relaxing spa facilities

parking place is located nearby

also didn't know that parking would be difficult

big parking in the city, walking distance from hotel unless you have very much and heavy luggage

com platform - parking is on the same street in designated places, or just around the corner

free street parking nearby

breakfast more than adequate hint: order a paella in advance (seafood/mixed) you will certainly not

nice owner, outstanding breakfast and best cafe con leche

parking is a bit difficult as it is public parking bays

real feel of tenerife away from the big resorts, staff are lovely, owner very friendly, excellent breakfast, if

parking can be a challenge as in centre of village and so not much close by

breakfast was good and varied.

perfect location for exploring teide. breakfast is superb

wifi had frequent disruptions and the tv wasn't working.

also had a nice small gym

the hotel is really well set up, and breakfast is very good

laundry on site

the kitchen was not well equiped

the room service was great and friendly

however, we spent 2 partial days at the pool with kids and friends and is amazing

only thing that was not perfect was wifi