bins/laundry wheeled out loudly around 6am

very comfortable room. lovely breakfast. smart surroundings. free parking. helpful staff.

room was lovely and cosy, bar was nice a comfortable and the restaurant was nice too

everything was excellent from the moment you booked in pleasant staff and parking on site

it was very good except low level , intermittent, noise at night from an ac unit or kitchen extract fan or

we were placed in the annex next to the laundry

drinks in the bar were slightly pricey, and we decided not to visit the spa for a quick swim as it would have

i was a solo traveller, but will make a weekend if it next time and bring my wife and kids

some of the equipment in the gymnasium is in need of routine maintenance.

there was some noise from the kitchen below early in the morning but nothing to complain about

there was a huge pile of laundry bags against the wall of the hallway during my entire stay: fire hazard on an

the bags with the clean/dirty laundry was lying outside my room on the corridor

room heating (bathroom towel rail) on and not controllable. laundry bags in coridor to bedrooms

the corridor had a large quantity of large blue (presumably) laundry bags cluttering the length of the hall

a pack with detail of local eateries and attractions, rules and regs of the hotel, wifi code, room service

i asked for a quiet room and we were above the laundry room and it was noisy

position poor the view was off the bins and dirty laundry also the emptying off bottles

the only thing to say is can't believe you have to pay for wifi that was disappointing

very good gym and pool staff very polite and helpful

couldn't log on to free wifi

reception staff, bar staff, restaurant staff (evening and breakfast staff) and house keeping were excellent

on sunday night we had excellent service from the bar man (an agency post) if you have any job vacancies you

dinner was great, they were very accomodating to my kids, and breakfast was also good

was no room service option however we ordered food at the bar and staff helped bring it up to our room

they helped us arrange early room service breakfast which was great

the silence, the vegetation, the lawns, the laundry, the trees, and the rippling of the water channels crossing

had room 27 and opposite this room is a laundry room

wifi better, but still dodgy in places too few outside chairs/tables, no loungers, deckchairs at

food in the restaurant and bar was delicious

the fact that there was a bouncy castle in the grounds directly outside our room with screaming kids, i think

they also had the secure locked outer door wedged open with a laundry basket

friendly bar staff and excellent food

the staff were excellent and the breakfast was freshly cooked!

on river bank, a stone's throw from the cathedral and city centre, lovely staff, excellent breakfast

at a charge was able to do a late check out

no problems with the wifi

although i put on the search that i needed to hotel to be pet friendly i don't feel its very fair for the hotel

staff was great ringing me that our dog was crying in the room we were only in the bar as wasn't sure if we

wifi was very good

excellent choice for breakfast. comfortable bed good location nice late check out time

the receptionist was very helpful and so were the bar staff and also at

i didn't get a chance to explore the gym facilities but by the sheer number of people using them, i'd say they

the spa was not working correctly which was one of the reasons we picked this hotel so we were a little

in the heart of the city. breakfast excellent. cooked to order

the bedroom was spacious and spotless. the breakfast was excellent.

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

dirty laundry was stored on the

laundry bags left in corridor, dirty cups/kettle

there is good wifi and sky tv, plenty of space and an excellent fire in the main

we were disturbed by the laundry van arriving below our room at 6.30 in morning

laundry service outside the room making a racket from 6am

outside room at 0500hrs every morning (laundry loaded on to van) people smoking in room below drifted into our

lovely location, but our room looked out onto the pool building with huge towel and robe laundry wheelie bins

a selection of varied laundry bags outside bedrooms not attractive

excellent food (traditional breakfast and adventurous tasting menu)

the staff were very friendly and hospitable the dining for breakfast and dinner was amazing the gardens in

i think the price of a pot of breakfast tea for 2 at 11, was expensive.

rooms were old sound insulation was poor they didn't have a bar some service was slow

you pass behind the bar and past the entrance to the kitchen

was minimal, but there was some noise at 8am from the laundry service being dropped off at the hotel right next

bad water pressure in the shower which is a pet peve for me

exceptional service esp valet parking

staff, super dog friendly, pristine gardens, beautiful courtyard, beautiful building, stunning fireplaces, very

bathroom needed refurb and breakfast could have been better. parking was a bit of a faff.

room- changed rooms, first room was on the ground floor only 1small window overlooking the laundry bins,not

massive bed with 2 smaller beds set up for the kids, lovely size room with everything you would need

it said a large double with two single beds, however we had a pull out sofa bed for the kids which took up the

we also used the bar for a night cap and the hotel were very accommodating

located in just the right spot for us to watch our son play in the trilby tour at the gaudet luce golf club

laundry facilities always welcome

breakfast was a lovely extra very fresh and well cooked - i'm a veggie and my partner is gf we both

off road parking spaces available, just a little tricky when lots of cars.

hotel was fabulous, and the bar was outstanding, 1/2 bottles of chablis and sancerre was a great touch

fantastic breakfast

breakfast via room service late too

pool was closed for maintenance

also lack of valet parking and the atmosphere in the hotel felt strained

breakfast was lovely and the room was very clean and comfortable

location and staff service are very good. every staff keeping smile and very kind to kids.

slightly more selection at breakfast

close to m5 junction and spa leisure centre

but it’s work related we always need early check in which one we have problem all the time

breakfast very good - value for money excellent - pet friendly - excellent!

nice hot breakfast in morning so much better than travelodge the night before all staff spot on a++++++

the cleaning staff left vacuum cleaners and laundry on the staircase landing all day

food, room, downstairs space, terrace, bar and really friendly but human staff you could properly chat to

s no room service or lunch or dinner facilities at the hotel

decor, beautiful food, lovely bedrooms (super comfy beds) with stunning bathrooms and also very pet friendly

a very windy night and the bedroom had a fireplace that whistled all night

reception was full of laundry when we arrived no buzz or positive vibe about the place at all

an added bonus which i didn t take advantage of, is an ev charger for electric cars

breakfast and service was fabulous ud83dudc4c cosy little bar underneath the hotel tastefully decorated and

wifi was pretty flaky - but just about got the job done

the breakfast was great. the guard bear wellington was so cute that kids loved him.

i stayed with family and the kids enjoyed the stay , delicious breakfast

didn't use any wifi hence score

awesome croissant. good bear hunting game for kids

appreciated the use of the free swimming pool (plus sauna and steam room) at the nearby everlast gym, and that

excellent included breakfast

was poor and expensive, don t appreciate walking down a corridor to our room with laundry bags, beer kegs,

went for a deluxe pet friendly room, the bathroom was lovely but there was rust at the bottom of the bath & on

loved the bar in evening the staff were fantastic, attentive and made great cocktails

the kids bed was way too soft so my son ended up sleeping on the sofa

the room service was great and fast, also loved the bath tub.

only thing i would change is that the wifi was chargeable & feel in this day and age should be offered as a

no lounge bar as such.it would have helped to create a vibrant atmosphere

we asked for late check out but this wasn't passed onto the housekeeping team so they were trying to get into

the continental breakfast was good. we appreciated the early check in.

the room is big and the little kitchen is very helpful. my kids loved the bunk. breakfast is ok

bar closes early, before 11, room service has no spirits and the mini bar only stocks water and milk

didn t like the glasses in the bar and the white wine by the glass was poor quality and wasn t chilled

i got room service one evening: the food is delicious

beautiful hotel. lovely room service. incredibly kind staff. made my birthday so special.

told us the dinner menu was in the room which we found disappointing only to find out it was the room service

we got woken up at 7am from the cleaning ladies opening the laundry cupboard next to our room and shouting

service doir all left open showing dirty laundry

henry the hoover and housekeeping laundry left over from room changing and left overnight in hall way

to use room service, but had no response

room service forgot twice, and coffee from restaurant was also forgotten, but the staff were busy

friday morning we were rudely awakened at 6am by bins being emptied and laundry deliveries just outside the

also we asked for a quiet room but were put by the service doors so were woken early by the laundry

didn t seem to know if they had a laundry service or not

free wifi, but could have free. parking as it is not in a town centre so why charge.

time schedule for children should be adjusted into early and i was expecting more about the kids board room but

view from the bedroom some kind of laundry facility and wheelie bins, it was like a maze to get to ur room

room was very noisy, sounded like it was next to a laundry room

washing machine in laundry room spinning until very late

modern room, very clean bathroom, massive bed, lovely accommodating staff, free on-site parking, tea/coffee in

we weren't able to book a slot in the hydro pool as it was fully booked

no view just backed on to staffs shed/ laundry room

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

really do with some more disabled parking spaces and the front of the hotel

and have everything you could need and the grounds are great if you wish to bring your pets along too

being pet friendly was a surprise as everything is four star as ratings suggest

our room had a big extractor fan from the kitchen

cooked breakfast was the best ever i had at any hotel , dinner meals where ok but not mush choice the

the bar area and restaurant in the hotel was beautiful

window of our room was next to air conditioning units above kitchen so noisy and smells.

we ordered room service and our food arrived within 25 minutes and piping hot

know it is not usual holiday inn way but a mini fridge in the room and a guest laundry would have been useful

many uncontrolled kids at breakfast

booking a room for 2 adults and 2 kids we got a double bed and a sofa bed which is fine but they couldn't provide

wifi was great, i had brought my firestick along and it all worked perfectly

everything. room, staff, breakfast, location, price and access to ev chargers.

woken at 8 on a sunday to reverse beeper on laundry truck, and being woken at 7am following day by artic reversing

long corridors, ways out of the building through fire doors past dirty laundry (or it was a long walk up multiple

our room '346' was right next to the laundry entrance

corriors littered with laundry at

distance from room to reception. what happend to my laundry!

strong smell of damp/ damp washing on the lower floor near the laundry room

couldn't find my booking food service - i wasn't made aware of how to order room service, spent 10 mins trying

went back to the room to get room service and no one answered phone

did not have breakfast as the kitchen was not open early on sundays, and we had to leave at 7

was tasty and enjoyable,staff were a pleasure to deal with and knowledgeable,spa was a lovely treat

feels like we was on laundry area, a noisy sound like washing machine was doing all night non stop and very loud

and what was brought to the room was filthy dirty as if it had just been pulled from the dirty laundry

breakfast and room service

large room very comfortable and the right temperature. good breakfast and room service.

like the spa the swimming pool and the golf course,the breakfast was very nice the bar food was