strong smell of damp/ damp washing on the lower floor near the laundry room

i really like the bar area it was nice to spend the evening there playing uno with kids and watching football

food items at breakfast were a bit slow coming out of the kitchen

free wifi, free parking and excellent facilities

great spa/gym with jacuzzi, sauna, pool and steam room

were great, also lovely walk through woods 2 minutes from hotel to a wonderful park if you have kids and mcdonalds

the wifi works quite well really well with chromecast hdmi devices

breakfast finished at 9.30am, later times would be better

able to provide early check in after some persuasion.

name holiday inn spa

phone signal very bad due to being in a hilly area and no wifi available

tea and coffee free wifi good breakfast staff friendly and very

wifi.

strong wifi signal from room 9

reception/wifi struggles due to the hilly/tree lined location but we wasn't there to go on our phones

upon check in, we were informed that there was no space in the restaurant or bar, so only room service was

the library room next door to the bar was lovely and cozy with the fire on and we enjoyed our afternoon and

breakfast was was ample with quality ingredients matched by fantastic staff and nothing was too

everyone we interacted with from reception to the restaurant and cocktail bar were so friendly, knowledgeable

though tried for weeks to book an evening table we ended up having evening meal in room through room service -

know it is not usual holiday inn way but a mini fridge in the room and a guest laundry would have been useful

was nice and clean and close to location we needed great value for money breakfast lovely

sofa bed is a bit hard but perfect for kids, nothing we didn't like.

the breakfast options and the wifi strength was good

wifi weren t the best

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

i like the steak sandwich very nice the bar staff were very friendly

staff were friendly and helpful, the bar was comfortable, the room was really clean and the overall experience

parking situated right outside

plenty of parking

and what was brought to the room was filthy dirty as if it had just been pulled from the dirty laundry

feels like we was on laundry area, a noisy sound like washing machine was doing all night non stop and very loud

i cannot remember the lady working behind the bar with her name but she was also friendly and helpful

reception staff, the speed of check-in/out, the soft blue secondary light in the bathroom, the golf course view

room beds amazing spa a little cold this time but clean food not great but pub round the corner so you can always

view from the bedroom some kind of laundry facility and wheelie bins, it was like a maze to get to ur room

room was very noisy, sounded like it was next to a laundry room

washing machine in laundry room spinning until very late

gym too small

location in lovely grounds ample parking good facilities choice of places to eat

it was over the laundry room

wonderful,all just fine, pnly glitch was my wifi was not working but it didn't matter!

room service was good however food slightly cold

beautiful setting, lovely big comfortable rooms, nice staff, plenty of parking.

late check out was helpful stay several times before ,would definitely stay again

room- changed rooms, first room was on the ground floor only 1small window overlooking the laundry bins,not

massive bed with 2 smaller beds set up for the kids, lovely size room with everything you would need

luckily we weren’t a family with kids

with numbers , meal times etc would be helpful in every room and direct dial telephone to order room

bed sizes were poor the kids bed was 6x2 beds very tiny, so all four of us had to sleep on one bed, i requested

quiet, clean and very comfortable beds easy check in, great wifi speeds kitchen is a nice touch.

room service didn't come to the room til half 12 and they didn't take out used towels from the bath

location early check in seemed reasonably clean

a lounge bar would be a bonus

sweet it was very comfortable i had the whole house to my self so i relaxed with a gin in the kitchen lounge

lots of clanking and banging right under the window which had to be open as it was very hot, the laundry bus

linen cages were outside the room view, thrown in laundry bags over the ground (i only hoped it was bagged

great parking

sadly, we found a pair of socks and kids toy in our room which is my biggest issue

with free use of the spa facilties, we got in at 6pm and spent the next 2 hours

spoke to laundry, and they resolved the matter for our next 3 days

the view from our room, we were looking straight at the laundry.

the waiter had to find them and came back with a pile, he said he had never been in the laundry room before so

not great if it's night time and you have kids to look after

room service during covid social distancing

tiny thing to mention is that the hotel does have some parking just outside which is great but there is also

the wifi was good, room was clean

to find with parking just outside the door

parking was hard, but apart from that, everything was great

parking was on the road in front

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

location and pet friendly hotel

staff excellent, parking and ev charging right outside front door

pet friendly rooms too

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

location and free parking very helpful staff

the bar and staff were very helpful

great location easy to find restaurants bar and casino within walking distance

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

clean rooms excellent staff comfy beds free parking

requested and got early check in for 4 rooms.

plenty parking friendly staff nice and clean very happy, i stayed 15 nights

convenient location for casino lots of parking great full english breakfast

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

staff, bar n location

everywhere was clean, loads of parking, staff were great, bar was cheap

you can t order room service over the phone but have to go down to the reception to order food

bed, nice shower, great facilities, free parking

and clean, very spacious with good parking facility

barclaycard arena for celine concert so booked an overnight stay, good location hotel booked taxi

kitchen struggled to keep up with demand of breakfast buffet items at peak times

overheard kitchen staff saying what shall we put in this one and laughing - indication that they were

one staff member for reception, bar and kitchen

the bed was super nice ,room perfectly clean and the breakfast was good

throughout our stay when we had a drink in the bar and at breakfast staff were first class

plenty of parking spaces ,good breakfast

couldn t get the full breakfast menu due to co i d so it s understandable price for alcohol is expensive

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

the kitchen and seating area were also generous in size

breakfast was amazing

we also decided to go for room service for breakfast but the waitress was not informed in what room we were

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

nice hotel. very nice staff. surprise cake for my daughters 4th spacious rooms and has a gym.

had room service very prompt and food was

great facilities. nice room, awesome fitness centre including pool and gym. good breakfast

restaurant food menu is room service with table at best

wifi was a wonderful addition

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

and on the sunday the girl doing the eggs seem to take an age, and kept going in and out of the kitchen, for

hotel, beautiful reception area, the staff very obliging and gave us a late check out

loved the hotel bar area

also, noises from below, either laundry room or bar cellar

room service fish and chips were excellent

unhelpful got room service order wrong charged 5 rather than published 3

bar area just recently renovated - looks great

lovely food great bar and staff

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

per hour per room early check in

breakfast was also great and went on to a decent time- 11am

spacious room clean & comfortable good facilities and toiletories air conditioned good wifi lovely

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

the gym was not really well equipped, for me i would have liked barbells

we had kids so they were very tired and we arrived around 7pm

even a pancake machine which impressed the kids

delicious breakfast specially menu according to satisfied ud83dude0b my kids , healthy, fresh dining

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if

that it surrounded by loads of restaurants, you have the sea life centre for the kids, and it not to far from

staff very friendly and polite and a great choice for breakfast

breakfast was tasty

swimming pool and spa was lovely and relaxing

clean and comfortable rooms with good heating as it was cold for a couple of days fabulous breakfast staff polite

buffet breakfast is always the best quality food to choose from

location and wifi.

40am sunday morning by the laundry van loading & unloading linen/towels etc

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

this in itself is ok until the laundry truck arrives around five in the morning

there was loud talking, banging, rollers from laundry been moved

would be excellent if self-service laundry facilities were available

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

everything was included in the rate, breakfast, all items in mini bar etc

couldn’t find option for breakfast in room

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

very comfortable beds, great quality room service, very central location

wifi unsecured with an expired security certificate on the t&cs- not good for business visitors!

tv with youtube, netflix etc, free wifi, free gym

weirdly there's an outdoor laundry at the garage nextdoor

24 hour bar and reception, games room with playstation and pool table (free) room service, we needed an iron

late check out, great bar and lounge

great location. very clean. great breakfast

great staff, good quality price wise , small practical gym included

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

location was amazing and on site bar and coffee shop was great extra!

in bathroom television remote hit and miss, tv kept turning off gym not terribly well equipped wifi without

told/offered about wifi, last minute change of hotel email i didn t get until i d already checked in, gym

there was an issue with my tv, the night manager took the time out to come and take a look, the wifi had dropped

unfortunately the wifi wasn't great but the hotel was fully booked so loads of people using it.

not enough tables in breakfast area. it was packed and we had to wait a while for a table

bright and clean. good breakfast.

staff friendly and accomodating with early check in

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

pool gym was amazing jacuzzi was beautiful ud83dude0d breakfast was amazing an staff was

only wifi is not that stable as expected, it gets disconnected from time to time

friendly cleaners. late check out.

lesuire facilities great pool and gym. location to get to the shops, night life

late check out free of charge, staff friendly, lovely clean rooms

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even

excellent room service

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

your laundry charges were expensive

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

easy to get to. was lucky to have early check in. breakfast was good

nice colouring packs for the kids nice big breakfast with lots of variety clean location great

room was brilliant staff were really good early check in brilliant

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

at busy times it can be difficult to get hold of room service. room is a little dark

gym was great. room was massive! staff very friendly

the room service excellent

we had lunch in the bar and it was delicious

lovely warm and cozy rooms, beautifully decorated, very generous space as we stay with our pets

bar well stocked

no standard wifi in the site but can access via sky or bt

nice atmosphere in the bar and restaurant

the wifi was not good which would definitely have been a problem if there on a business trip.

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

dirty laundry was stored on the

laundry bags left in corridor, dirty cups/kettle

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

old quirky building love it beds comfy and bedding clean vue bar serves the best pint beer and larger we have

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

the bar could have had a better selection of beers

free wifi quiet room great shower soft towels nice breakfast

to stay only problem did not like being on 7th floor if stayed again would ask for a lower floor breakfast was

one lift working, car park very tight and a number of spaces taken by laundry carts

free wifi

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

i really appreciated the people on the front desk, in the breakfast area and the two men on security

i didn't like the breakfast. not that much choice

exceptional room service evening meal

lovely grounds and plenty of parking

5 pound charge for room service put us off ordering extra to the room

parking was difficult as an event was there, they could pre advice hotel guests as to where is best

breakfast was exceptional, along with the evening menu

my kids and i really enjoyed that bit

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose (do not worry, no

there was also a note with a chocolate bar left on the bed as a lovely extra touch

room service menu but don't serve

due to the late hour, i was unable to sample the free wifi