thing, but the wifi in the cottage did not in fact connect to the internet i don t know why

room service was very fast and the food was amazing

easy parking. beautiful hotel, comfy stay. looking forward to returning one day.

also loved that there was free parking on site

hotel, friendly staff, good food, great breakfast, good size comfortable bed, decent shower, good

about 20 min drive from main car park from malvern hills, owner very friendly, pub very cozy with fireplace, we

parking and beer garden

the landlord was very helpful in sorting out our wifi

welcoming staff, easy check-in and out, tasty good quality food and local beers, open fireplace in the pub

good parking either in car park or on the road nearby

we were disturbed by the laundry van arriving below our room at 6.30 in morning

the room was above the laundry/kitchen/staff area of some sort with an extractor fan outside near the window

lovely location, but our room looked out onto the pool building with huge towel and robe laundry wheelie bins

a selection of varied laundry bags outside bedrooms not attractive

laundry service outside the room making a racket from 6am

i received a room upgrade and a late check out

breakfast was a bit slow on my first day but there had been a wedding

fantastic grounds, excellent food, great location in a small village, plenty of parking and history

friendly and helpful staff. great breakfast and food. excellent location. pet friendly.

there is plenty of free parking and wifi is free and works

i asked for a quiet room and we were above the laundry room and it was noisy

position poor the view was off the bins and dirty laundry also the emptying off bottles

we had a queen balcony room and we absolutely loved it definitely booking again soon, the spa/pool was also very

spa facilities were very good

could benefit from painting parking lines in hotel car park as lots of wasted space due to bad parking prevented

picky to mention anything, but since you ask: wifi was a bit limp, air con in the room would have been appreciated

the only negative remark is that the wifi connection was not great.

comfortable rooms. convenient. excellent breakfast. very pleasant dining and bar areas

parking no problem and bedroom very comfortable

the suite was unbelievable, attention to detail very personal, the new garden bar was an absolute dream on a

they also had the secure locked outer door wedged open with a laundry basket

also excellent that it includes use of anytime gym 10 minutes walk away

delicious room service meal - nicest fish and chips i've had in a long time

a lovely stay all round, lovely staff, nice room, great breakfast over looking the river free parking

car parking is a little tight when the hotel is busy.

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

dirty laundry was stored on the

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

laundry bags left in corridor, dirty cups/kettle

wifi only worked intermittently and breakfast was a little disappointing

pet friendly, customer service

that said the wait and bar staff are nothing short of perfection in quick, easy, and friendly service

bar well stocked

staff was great ringing me that our dog was crying in the room we were only in the bar as wasn't sure if we

lovely restaurant area and bar area

very central lots of amenities near by and the pool was great!

spa and pool changing rooms needed a refurb

good wifi

wifi was poor or non-existent

great location and breakfast was very good.

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

no view just backed on to staffs shed/ laundry room

use of pool 25 per person was expensive

spa and gym facilities

breakfast team excellent reception welcoming

and the hosts provided a laundry service which was really handy for us

in was really quick after parking the car in the spacious car park at the rear of the building

it was the perfect location for the town centre and for a private party we were attending, with parking

leaving empty food containers which smelt outside our room 21 when the kitchen bin was very near

bar was not open during the duration of our stay, and did not appear to be stocked

like being kept awake by the banging of the door as i was next to the cleaning/laundry room

being next door to the on site laundry room. it was really loud.

laundry facilities in the room

room too close to laundry room

the kids in the 'lesson' all could swim fine enough and the bossy swim lady just made them swim back

had a room next to where the laundry was delivered and it was a bit noisy on occasion

i love that it has a pool and gym and i always make use of the facilities

glorious value for money, my room was very nice and felt very relaxed, free use of swimming pool and gym , food

i then ordered room service but said don't bring it to the room, i will come collect it so i dont pay the extra

breakfast was great and perfect for the kids

i also overlooked where the dirty laundry was stored

being woken up at 7am by the laundry van crashing and banging outside our window

breakfast great and pet friendly

no room service

room service each day, with clean towels

breakfast was as good as ever

breakfast superb

nothing how can you not like a friendly hotel with great breakfast in the middle of a beautiful forest

i am disabled and the parking and room were well suited to my disability

thought as we where room only we might of been offered the option to add breakfast and told a price of this

view from room was awful, a load of laundry trolleys

had a view of the bins at the back, and i was awoken at 7am to the laundry cages being dragged past

room wasn't as booked and outside room was laundry bins and noisy

view overlooking water tank and laundry area was not the best

heating noisy , floor boards in room and corridor loose and noisy , noise from kitchen and laundry staff,

the carpets were filthy, the place smelled, the laundry was dirty and the plumbing was impossible it was

ev charge point - pet friendly - comfy bed - obliging staff

good breakfast. helpful staff. pet friendly.

the parking lot should have had more spaces near the entry

wifi signal poor, but improved once the coach load of visitors departed !

room- changed rooms, first room was on the ground floor only 1small window overlooking the laundry bins,not

spacious room, comfy and clean room, delicious breakfast, near the city center, helpful staff.

cannot answer the above question re coffee......i drank only tea in the room and at breakfast.

they were easy going and arranged for room service so i could relax

wifi worked very well in the room and in the communal areas of the hotel

have an ev vehicle i made an inquiry about a ev charger after booking on the website, the responded email says

room service readily

very comfortable rooms, was nice to be able to get adjoining rooms for parents/kids

on the desk was blunt and said we wouldn t get a superior room because you re not allowed pets in them, so

the bar area. reception was helpful . room was spotless and tidy with many amenities.

- better quality for late risers and no laundry cart being emptied/filled in the restaurant next to where i was

staff who were extremely helpful and friendly (use of iron/ironing board, a complimentary laundry wash)

the laundry chap was so loud with his cages

to go, our room was still quite close to the entrance and so quickly reached, there is plenty of parking space

hard beds locked out late with 2 kids ages 8 and 3 way over priced not even breakfast in with