was comfy and warm and ample car parking

staff friendly and welcoming free parking excellent food

there is a lot of onsite parking too

next to where we needed to be. nice gardens and good parking staff in bar amazing

because we have a pet we were in the lodge

bedroom was outside of the laundry room so could hear people chatting early in the morning which woke me up

being directly in front of laundry room. very noisy very early

a more extensive room service menu for food and drinks would have helped us out and saved us having to go to

ordered room service but 2 of the 4 sandwich options weren t available

music until midnight it said that the room has soundproofing but that didn't help at all, the kids couldn't

we had access to the gym, pool, steam room and sauna and took full advantage

excellent breakfast included

restaurant and bar on site

lots of parking and easy access from motorways

the cleaner is amazing, the staff on check in were friendly and helpful, the bar staff were great and the staff

expensive laundry, nearly eight pounds per shirt, my hotel in central london three pounds per shirt

extremely friendly and helpful - excellent breakfast and free wifi a real plus - excellent hotel

i remember correctly wifi was only available in public area

no way to call for room service or make a request to staff

asked for early check in, no issues

being woken up early with laundry carts being wheeled through courtyard.

about the hotel was nice including the spa facilities and also the parking outside which was a bonus

so disappointing - even more so when we ventured down to the bar and saw a private room full of diners

two children) and the breakfast was fantastic value - buffet breakfast 10 for each adult and kids free

two children) and the breakfast was fantastic value - buffet breakfast £10 for each adult and kids free

location was good and really got stuff and the room service. window bay was great

no gym

was very large and clean pool sauna and steam room good

a gym is advertised yet it was a treadmill and exercise bike, not a gym at

plenty on parking, grounds very relaxing with running-water garden features

were straight out to greet us and take our luggage, poured drinks for us in our room, organised room service as

did notice that one member of staff in the bar appeared not to have the same kind, positive and professional

great and friendly service - early check in and very efficient

fantastic location, very clean, great parking

the room was gorgeous, with free tea and coffee and a mini bar for alcoholic purchases

free parking

free wiffi , free parking

as a cyclist, access to secure parking for my bike and a supermarket for supplies are must-haves and the kings

secure parking ticked all the boxes for me

secure parking for motorbikes

i had room service deliver breakfast the first morning & the eggs were mediocre & the bacon looked like

parking was difficult

great choices for breakfast & evening meal

comfy bed and nice bedroom. good ambience in bar & restaurant. good range of cask ales.

staff, the pet friendly area, the room, everything was so perfect

the spa was amazing

the restaurant and bar area, great , had dinner there and lunch the following day with friends

hotel rooms were very nice and fancy, decor was spot on and room service was exceptional!

can be useful when travelling with kids/taking refrigerated medications etc so this was a nice touch

meals dinner and breakfast excellent

there were also some kids running around the main corridor through the evening, beyond 10pm

friendly staff, free wifi, dinner really great

room is always nicely cleaned, and room service is good

poor wifi connection no functioning tv as a result - zero connection for entire stay carpet stains awful

room service and food was spot on

we enjoyed hot sandwiches via room service, which were more than generous,and served with huge chunky chips

told that room service was available, then being treated as though we had done something wrong by using this

pool was great

poo,l sauna, steam room, gym all included so what's not to like

swimming pool , staff , parking

swimming pool , staff , parking

good location, comfy bar and room. good car parking. food good, good value and friendly staff.

with everything, although we were wakened early as our room was above the entrance where the laundry van turned

it was nice and clean, free parking and big bed.

pretty setting overlooking fields at the back plenty of parking

fire alarm went off but think it was the kids who had their prom or something the night i

stronger wifi needed. bar was small and not particularly welcoming

no guest laundry despite what website says

pet friendly & we got barking dogs in next room for whole night

was amazing would do anything for you the room was really nice, bed was very comfortable the spa was good nice

being hotter i am not picking because i loved your hotel but just giving the feedback also the parking situation

nice swimming pool, kids loved it

many pet and don't know if the previous guests had pets in there

on site parking

the gym here is amazing, rooms are a bit basic but very nice and the food was cracking

to pay for the gym if wanted to use it all best westerns i ve stayed in before the gym has always been included

amazing shower, comfy beds and fantastic 24 hr bar and room service

parking, excellent wifi, good location, adjacent to a pleasant park, but handy for the town centre

the downstairs had been modernised and the bar and restaurant areas were modern and clean

staff are great - very helpful and friendly. bar area and lounge comfortable and good meals

for the money no complaints at all it suits me and girlfriend for our weekend breaks from the kids

the breakfast was excellent

our shopping was being kept in the laundry store and it was returned to us in tact

that jackie on reception was super efficient and the staff in the bar area superb and a credit to the

lovely staff;plenty of parking spaces; good food venue. next door

motorway network with free parking

excellent location, friendly staff, comfortable good size room, enough free parking

laundry facilities would have been better

there was a problem with wifi but they made it possible for us to transmit an important document very quickly

the only reason i put less than top score for facilities is because there is no gym (that i am aware of) or

very helpful staff especially in bar area . we had lovely break in hotel .

also the wifi did not work, despite there being no need for a password, and a strong signal, my phone could

the information book in the room says they have a laundry service but when i asked where the bag was i was told

i brought this to the hotel s attention and was told that the laundry is outsourced and there was nothing

plenty of parking for my truck, good food, excellent wifi and tv ,and helpful staff.

location is beautiful and breakfast staff are very very good and breakfast delicious my kids enjoyed

additional things ev charging stations available for slow charging

wifi and mobile signal was very poor

large pool

lovely hotel definitely worth the money,as you get use of the spa facilities the next day

pool very full as it is used by both club members and hotel guest and swimming lessons for kids

service, very good and reasonably priced food, marvelous view and location, beneficial use of spa/gym facilities

no laundry facilities or bike hire

when we got out of the lift on the 4 th floor we were greeted with dirty laundry and

staff exceptionally friendly, very spacious room with plenty of space to work and excellent wifi (on first day

early and use the leisure facilities but if you were travelling up a fair distance and had small kids to look

poor wifi reception

the room needs to add laundry bags, sanitary bags, shower caps and bottled water

the wi-fi is free and good, the parking is limited but again free

staff were incredibly helpful and went above and beyond to get my room keys to me during a busy golf day

the spa bath

it had free parking and is situation by the canal and to a really big park which i took my dog for a walk

big comfy bed and room service

plus, there is gym if you would like to do some exercise and enough space around reception to have calls/work

free wifi needs to be secured

stayed here on numerous occasions over the last five years, and breakfast has always been included in the rate

booking the room, we booked the room we our two kids

turning radiator off lumpy pillows i don t normally have skin any issues have you changed laundry company

australia we often / usually have a little fridge in the room washing/ laundry facilities only thing

lack of laundry service - fortunately there were a couple of laundry companies in the area

there was a wedding downstairs and there was alot of noise from kids running in the corridors.

bed was comfortable slept well and the wifi was really good

woken up at 7:15am to a truck taking away laundry, banging around outside for at least 30 mins

dirty laundry and rubbish outside our room for a couple of hours on arrival and on second day.

some works being carried out by builders however on further inspection it appeared to be the laundry service

towels thin and laundry smelt like an old people's home no complimentary water paper cups and stirrers, no hot

there was plenty of available car parking and the hotel was well signposted and easy to find

was luke warm, nobody picked up the breakfast in bed request, bar food not nice, woken up by laundry truck

at the bar felt excessive (although we were there for a wedding so i can t say what the standard prices

another two guests also complained at breakfast as two young guests were also on their phones on loudspeakers

excellent staff and brilliant cooked to order our breakfast a

everything well looked after with spacious room and very nicely decorated restaurant and bar area