pool was big , clean amd fun, breakfast was delecous , we stayed in the suit room

to breakfast to the gym and pool plus it was safe enough i could walk 5 miles at 1 am around the parking

easy check in, lots of parking, large room, friendly efficient staff

it was very clean. the staff was helpful. the breakfast was very good.

nice breakfast

laundry detergent must be very strong because my face broke out

no laundry facility

the heated pool is awesome

my sisters kids were late getting back to town and were a day late

very plentiful, delicious breakfast

dirty laundry bag left in room

lit parking lot was unnerving

price, cleanliness, wifi

perfectly fine place to stay. clean and lots of light in the parking lot.

parking lot unsafe, thick ice

to walk past laundry and break room with doors open and music playing loudly all day long

the pool was cold but the kids didn't seem to mind

location, cleanliness, fitness center, parking and breakfast. staff excellent!

the breakfast was great

while we did not use the pool or gym room they looked clean and updated

oh and the laundry area was available to use

free laundry machines

it smelled like mildew in laundry that has been sitting wet in the washer for days

like the fact that the laundry was complimentary and there was a hot breakfast every day

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

i saw a laundry room, gym, jacuzzi and outdoor pool

door from parking lot was broken. look like someone was prying on it.

was clean and very comfortable kids had enjoyed the pool breakfast was not bad friendly staff would rebook again

i saw a laundry room, gym, jacuzzi and outdoor pool

he didn t give the usual info about breakfast time or wifi info and brushed off my question about having sent

room service food, service was great but chicken wings were under cooked.

hotel bar very small for the size of the crowd

gym not accessible

the food for room service was just ok

the bar staff to take disputes with each other away from guests, if possible

and the pool was warm compared to others

they have an exercise room, hottub , pool, and onsite parking

the hotel pool and spa were a big hit with the kids and adults!

the hotel pool and spa were a big hit with the kids and adults!

the pool/spa area was even better than we had pictured and fortunately we had it all to ourselves

the towels were so soft, kudos to the laundry team

historic hotel in pleasant downtown location. very large room. wifi worked. comfortable.

no free parking, no gym, no spa, no room service, no daily housekeeping, no free breakfast, and they have weak

room service just replaced towels and emptied the trash, didn't make the bed or anything

also, could not get wifi in the room at all which they were unable to resolve

nice pool area and laundry facilities

the wifi is bad and sound proof is also not good.

an a complete clean my kids found a ladys dress an underwear under the bed

was traveling with my family 2 adults and 2 kids

the pool water was even a perfect tempature

elevators were kids stopping at every level and running the halls

staff, location and wifi

very nice overall... my kids enjoyed the pool.

close to convention hall made it easier to get kids to dance competition

gym is kind of small, and could use more equipment

we appreciated that the self laundry

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

nice suite... very well equipped 24 hour gym was also greatly appreciated

nice breakfast. the location is also great.

the wifi at the property is not great.

no extra linen for the sofa bed. no laundry bags in the closet.

nice and clean laundry was very comfortable

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

great facilities such as fitness center, laundry, breakfast, ...

they have guest laundry, an office, pool, spa and exercise room

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

a great bed, comfortable pillows, semi-decent breakfast included

wifi was 5

the front desk was helpful and the bar was comfortable with nice specialty drinks

no free wifi in guest rooms

great location. attached to a parking garage. love the robot for room service!

i ordered a ton of food through room service

the bar inside was on fire, the music food people was excellent! very trendy

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

the staff was friendly, and the hotel is pet friendly

one tiny bar of soap to wash our hands and no face clothes

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

with rest of the staff -- gladly honoured our request -- and moved us to room 206 -- a beautiful fireplace room

my kids love to play pool and we can hang out with them

water stains on the bathroom ceiling, closet door missing, curtains missing, fireplace casing falling apart

they surprised the kids with chocolate covered strawberries in the room and the adults enjoyed our complimentary

breakfast was great

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

i also appreciated that they had laundry facility

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

is somewhat difficult to obtain change for laundry machines

the complimentary breakfast has a lot of room for improvement.

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

we spent most of our time at the pool - which was very nice as well

walking from pool to your room - i wish i had packed slippers instead of putting my boots back on

we asked what time does bar open they told us 5pm if the bartender shows up which they never did

the fitness room was closed and equipment was being sold off throughout our stay

location and that they had a laundry room and parking, close to restaurants.

modern and clean laundry (credit card)

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

big room, aircon, laundry facilities, comfy bed

hallway smelled like smoke and laundry

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

didn't eat the continental breakfast. used the kitchen appliances located in the room.

didn't like the fact on how the bottom of the pool was like popcorn paint and a few of my kids got scrapes and

kids had a nice time and so did we

also wifi works very slow in

the pool was ice cold

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70

the pool and the breakfast served in the morning

pool water very cold. did not use.

staff was excellent, especially the breakfast staff

rooms comfort and breakfast

on our check out day room service was over aggressive on wanting us out so they could clean the room, check

the airport shuttle

indoor pool, location, staff always a1 and kid friendly

the lobby was very neat and clean and the pool was

breakfast choices, friendly staff, the patio, decor of hotel

that they accepted pets. and the room was clean.

kids running around touching the fruit and almost getting burnt on the waffle maker

staff, dirty tissue on the chair and snot in the sink, hair and crumbs all over the floor, wifi was out on our

a large group of kids came in driving us out pretty quick as the pool is not very big for a lot of rowdy people

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

had to go to the second floor laundry room to use a dirty

super upsetting to know that they cut corners on laundry

one suggestion is that you may need a machine to change billa for laundry

the availability of laundry machine easy parking

there was a laundry on site for guests to use but again we did not use this facility

then getting home near midnight and having to immediately do laundry and shower + wash our hair

clean rooms and everything was available. the breakfast was good

nice and clean, awesome breakfast buffet

there s also an airport shuttle just make an appointment

was tasty,but they seemed short staffed on cleaning & kitchen staff to help manage the needs of so many guests

my kids enjoyed the pool and game room

the space was comfortable for 2 adults and 3 kids (5-11)

our key didn't work at the back so we had to walk with our 4 kids to the front to get in

the location is amazing. everyone is really kind. free parking.

your parking fills up quickly but that's a good thing!!!

there is not room service

would like more breakfast offerings. only service at the bar offered.

the history behind it. amazing drinks and food. and marty the bar tender was awesome.

they didn't have a laundry room to wash your dirty clothes

of the ladies working the breakfast area was kind of grumpy although she did not chirp on anyone from our family

friendly staff, very clean, nice pool and hot tub.

breakfast was great

tons of kids in pool area unsupervised.

my room was next to the laundry

room and linens were clean and they had a laundry facility

breakfast and friendly staff

was a big group of kids in the pool with no adult supervision it was kinda hectic and my kids didn't want to

great breakfast

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

front desk & shuttle drivers were great

poor wifi

there were stains in the carpets and we found peanuts and a bright pink kids bracelet on the floor in our room

kids were disappointed

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

great pool and fitness room hours

the pool and service

next to the airport w shuttle service

walking to the hotel from airport is doable....shuttle also avaliable. clean rooms. nice staff

the laundry room is listed as an amenity but not available.

laundry room is still closed and no water bottles available during breakfast

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

it had laundry and water bottles during breakfast

no laundry detergent in the vending machine

laundry room in hotel

breakfast could of used a bit more variety from day to day (we stayed 6 days)

clean indoor pool

rooms were spacious with nice kitchen and comfy beds

not much the pool filter could clean a bit faster, but the pool was clean each morning ..

i got in late after midnight and they sent me airport shuttle immediately!

used the gym once

easy shuttle to airport; left car there

the pool and the gym. spare bed in the room.

had the king suite which works out perfect when you have 2 small kids; you are able to put them to bed and still

dryers in the laundry room didn't dry our clothes very well

lots of families with kids when we traveled so common areas were very loud and crowded

wanted to enjoy the pool for a few hours but unfortunately a group with about 15 kids came in the kids where

mess, not a single clean table, food on the floor, not enough staff to keep up with the million kids in there

breakfast should have been extended on weekends.

the smell from the laundry area was strong and unpleasant

my room was beside public laundry and employees laundry

right across from the hotel s laundry room where the employees were shouting

more info at check-in for amenities like the laundry facilities or gym, etc

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

change machine or laundry supplies available near washing machine would have been a plus

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

the guest laundry room some work done.

pool/exercise/sauna open late

kids yelling in hallways

self laundry not available

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

of laundry facilities

the shuttle didn t run during the time we needed it

we used the gym and pool table

also used the laundry facilities which was nice

strong wifi, nice selection of tv channels

on the plus side though it was available at the bar to watch

clean, modern large room with two queen beds. a heated pool and gym.

pool and spa were great

pet fee wasn't stated on booking

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

and room service ending at 9pm is early

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal

desk in the room is impractical and whilst great for work is no use for room service

laundry room & ice room available

at noon, area safe and convenient to shopping and activities, parking free and under cover, nice bar and restaurant

hotel is clean, located around lot of food places near by, starbucks is right across parking lot

location; large comfortable rooms; very clean; staff remembered us from a previous stay; onsite spa for hair,

wated 20 min at the lobby bar for a drink

my third and last complaint is our room was either next to underneath the hotel laundry room

laundry facilities were advertised, was not told that they couldn t offer quarters for

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

free shuttle to the airport and basically free parking

i wish i had a longer stay to be able to use the pool

rooms and pool area were extremely clean

comfortable beds, pool, gym, breakfast location of hotel

our room, actually a suite complete with kitchen and fireplace (which we used non-stop in feb buffalo weather

new decor is fantastic, the breakfast was delicious, and the service was excellent and super kind

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

they went above & beyond to pick us up with the airport shuttle service, which we greatly appreciated

was clean, pet-friendly, and the staff was gracious and helpful

breakfast was good but would be nice if there was a ham or sausage option

we also liked the pool and gym and the breakfast was awesome

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

staff, free wifi, decent pool, close to dining and entertainment, shuttle to airport, and gluten free breakfast

staff, free wifi, decent pool, close to dining and entertainment, shuttle to airport, and gluten free breakfast

parking was great and on site

the guest laundry was a definite plus

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

location pool cleanliness and staff

no shuttle even though it advertised one

only wish it had a sink in the coffee bar area like the other one i had stayed at in erie, pa

clean, quiet, attentive staff, spacious, great breakfast

whirl pool spa tub was the highlight it relaxed me

we could not get room service or even take-out from the restaurant downstairs because it was the weekend

no room service for breakfast

room service was impressively fast

no free breakfast

the pool or the hot tub was out of service.

the breakfast is not all-you-can-eat but still delicious.

nice rooms and staff. pool and hot tub. free parking

only one person staffing main desk at this property and often doubled as bar tender/hostess/maintenance service

laundry , pool all amenities needed

the hotel has a laundry room for clients

i would have liked to have had liquid hand soap at the bathroom sink and dish soap at the kitchen sink

nice fitness room, free printing in the little business center, and love the hot tub and pool

breakfast was good but the staff could not keep up with the amount of guests that was dining in

breakfast was good as usual. covid spoiled the choices super 8 was allowed to serve.

reserved a room with my spouse and my pet

i found all i needed - sensible room, clean and cleaned up every day, good bed, desk and fast wifi

breakfast was small but well enough for a day trip

close to niagra falls. pet friendly.

laundry room situation was terrible

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

appreciated having the laundry room as i had a long stay

it was great. the only thing to update would be the bike in the gym

with this hotel we stayed on the 10th floor room was just remodelled it was modern and clean , kids love the

candlewood provides free laundry facilities for its guests, which is a nice bonus

excellent staff, good laundry facilities, free coffee and tea

free laundry

location was excellent, free use of laundry was a plus.

free laundry is nice

no laundry service. other than that the place and facilities were fantastic

and no dirty laundry bags

one elevator working and had to use laundry and another location but was walking distance

wifi speeds not guaranteed even in premium. that's the only setback.

hoping a staff member would notice a group of kids spraying a hose in the jacuzzi area

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

i like having access to the onsite laundry facilities

the next morning i went down and she walked me to the laundry and handed me 2 pillows

it needs later pool hours

room was amazing. breakfast was above my expectations.

the rooms were spacious. the laundry availability.

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

also not clean- dirty laundry from prior guest under pull out couch

laundry,pool,& weight room still closed due to covid

had a room by the laundry to large baskets of dirty lines were outside room

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

the pool was small but perfect for a splash with the kids

only thing i didn t like was that the pool was shut down because of a heater problem

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

shouldn t sit by the elevator until lunchtime (perhaps if the cleaning team and/or their kids weren t worried

breakfast was ok.

updated, fresh feel; excellent beds. nice workout facility. very complete breakfast.

i love that the facilities allowed you to do laundry at no extra cost

free laundry after a 90 degree day playing lax

while the laundry was free, only one dryer out of six was working

the laundry facilties were not working correctly

close to niagara falls,kitchenette, happy hour, laundry room, gym

it was kids friendly and they made sure we felt great

clean rooms, clean and warm pool, hot breakfast

was a lot of snow in the parking lot, but there was snow everywhere all over the city

i came early and was told i would have to pay an early check in fee

great location for shopping, great breakfast selection