no laundry soap for sale in laundry room!

the guest laundry was not working

the location is excellent. i stayed here before during the summer because of the outdoor pool

chose this over springhill suites because of the pool and bar areas so we could socialize a little more outside

blankets and pillow plus they charged me extra money than what it said in my reservation the wifi was awful

we used the paid guest laundry facility which is very convenient (one of the washers was broken but it was not

very good location and the laundry room and rooms with kitchenette are convenient

the complimentary breakfast. the pool and jacuzzi area. the comfort of the rooms.

shuttle was late even though i made an appointment at 0830, they did not pick me up until 0850

great location next to long horne and chillies. the rooms were top notch. it included a kitchen.

no free wifi

easy parking clean room friendly staff

the swimming pool was clean and nice temperature, not too crowded. kids loved it!

flatbread i ordered at the bar was not a flatbread (cheddar cheese

the rooms was clean the pool stayed open until 11pm check out wasn't until 12pm

no dinner buffet. more onsite laundry machines.

no laundry bag available

i'm not sure if there is a shortage of laundry staff or if the hotel just needs to purchase more towels

hard to get room service

breakfast was good and healthy

also we were in the room next to the laundry and didn t, t know but couldn t, understand the intermittent

good breakfast at a reasonable price, helpful and friendly staff, laundry facilities were convenient

the free wifi and complimentary coffee in the room was also another plus

wifi was very confusing and it kept dropping.

would have been nice to have been able to have used the pool

having a laundry room is a plus when traveling

good laundry room

the laundry facilities were clean 2 reg washers & dryers

the gym was horrible, it was moved next to the laundry room with a small flood style fan to circulate

facility had guest laundry which was very helpful

the hotel had laundry as well, which was great after two weeks on the road

there was a laundry room alongside having a mini fridge and microwave in your room

they searched the room twice and went through the laundry by hand to help me find it

we had to wash our laundry and they had a coin service which we did not find at any other hotel we stayed at

the first night, parking was great

no laundry facilities on site

- how come they don t have laundry room in the property

parking lot was tight.

the wifi didnt work for me. i did not like the shower head pressure, it went crazy

clean rooms house keeping did a good job good parking

nice onsite self-serve laundry

that it rained on the day that i really want to get in the pool

much everything the room was clean the staff was nice including the cook and breakfast was good

breakfast is excellent!! the staff in the dining area are most helpful.

the outdoor pool and grill are amazing, as well as the large rooms with kitchenettes

coin laundry

place felt cozy and clean, there was breakfast in the morning and a bar at night, a well equipped gym and the

the rooms were clean, the breakfast bar was delicious

need more hooks for clothes and towels. kitchen area could be arranged better.

a sitting area as well as the bedroom area and the kitchen area was just fine for an overnight stay

they were outside the hotel's laundry room and made it difficult to walk through the hallway and they were

me room next to laundry room and did not change it for the next day

was very loud in our room we were right across from the laundry room and so close to the lobby that we could

had to go to the laundry room and pick them up ourselves

the laundry room was a great addition

the building felt a bit damp/humid because of the pool.

breakfast was pricey when you added in juice and coffee

i paid a $100 bucks for the room they could have included the breakfast in the fare.

pet-friendly, not much of an area to walk them in

it was difficult to figure out breakfast- ended up buying, but where was the free continental breakfast

laundry was lost or stolen, nothing was done about it and then they lied when i opened a case with

no laundry facilities

pool had to much chlorine. burned your eyes you couldn t enjoy your swim.

the pool still isn t open

view from room was of a truck parking lot.

1 laundry area - with a small washer + small dryer

concerning the staff, the property, and facilities (room, pool, laundry room, fitness room

system fir kitchen horrible

great staff, nice breakfast!

the breakfast choices for example the should offer bacon and or sausage.

laundry, ice machine, and gym closed(water damage) or broken

i enjoyed everything about the property-its location, facilities, laundry room, and breakfast.

they had a laundry room, which came in handy

only one washing machine in laundry room for the entire building

laundry room

the hallways were not air-conditioned and i was across the hall from the laundry room

group of kids were running up and down the hall all night called front desk like three times they said they

construction going on in the front drive/parking area

very reasonable with late check out

staff was great, from check in to the bar tender, everyone was professional and friendly.

the towels and linens were actually clean smelling good and fresh, not stale like old laundry or smoke

laundry (washer & dryer) were available for use taking 30 minutes per cycle, required quarters ($1

i liked that there is a laundry room for guests, spa, pool and basketball courts

nice pool, gym & laundry

the wifi didn t work and was hard to get it to work

the dryer in guest laundry room was not working.

of the staff , rooms and all areas are kept clean swimming pool area was also very clean , pool itself was ideal

a high amount for pet fees

sometimes pet-friendly rooms are a bit worn, but not the west haven

myself and my kids planned a 2 night stay, so i had food for them to eat for the entire time

taped off exit doors by front desk, hot tub out of order, flickering or non working lights in laundry and room

i was able to do laundry which was great since we stayed here in the middle of a 16 day trip

a great pool, whirl pool, laundry facility, excellent location right off of rte 95

cool hot tub and pool. everyone was pretty nice. thank you.

no refund on pet charge or hotel charge

it is right next to the laundry and maintenance rooms

we knew there was an indoor pool, we didn t get to partake

dated look and feel of hallways, gym, pool, etc. relatively pricy for what is offered.

spacious, good bed, gym on-site. black-out curtains.

it has a starbucks small espresso bar with terrible croissons and mediocre coffee

i was a little disappointed that there was no laundry facility on site

no laundry (despite advertising on booking

was no comforter, no extra towels (i asked about both and she even took me into their laundry facility to show

breakfast due to pandemic

119, the refrigerator was loud, there was no liquid creamer for your coffee, the carpet was torn up (guessing

not laundry facility

the parking lot was not plowed so was a bit icy

really good breakfast and location

was very large and roomy very clean staff was friendly fridge all around a excellent place also breakfast was

very nice place to stay. good breakfast

breakfast, gym

free wifi was good

room was clean, free breakfast was good, location perfect for a quick stay while travelling

pool and hot tub

also to have a hot sweaty gym open with no wipes but to have a pool closed in which there is chlorine is a

breakfast that was included in our stay consisted of a coffee bar and packets of oatmeal

it was a great especially when traveling with kids

good location, comfortable room and great shower - lots of water pressure! very good gym.

ben behind the bar is a great barkeeper

the room was amazing loved the gym

failing which i had to change a couple times over a 2 night stay it wouldn t allow me access to laundry or

the waffles and the breakfast was outstanding loved we could do our laundry on site and house keeping was great

the dryer in the laundry room wasn't the best and required multiple cycles

have a change machine in laundry room for doing laundry for guests

i love the arcade room & the gym & laundry room all clean

to have my laundry

it also shares a parking lot with two good restaurants

the pool was small and the tub just needs some updating.

breakfast was quick, good quality

no free breakfast and no outside pool.

location, overall aesthetics, provision of laundry room

if i had to pick something there is really no gym - not a big deal but that is it.

i think is outrageous, imagine a family with 4 kids, $100

wifi was awful

the ambiance was set with stylish granite floors in the lobby and bar area

delicious breakfast, with choice of eggs/sausage/toast, oatmeal, or yogurt each morning, along with tasty

the breakfast was delicious!

excellent breakfast offering gf option.

excellent room, staff, breakfast and location in a town where i grew up

bed and breakfasts like this are normally out of my price range for short stays where i'm not in the room

extremely messy ,unclean rooms dirty bedsheets , dirty laundry , stale food at the breakfast table 'will never

the garage outside is full of cigarette butts and the laundry is no longer available

had a laundry

the garage outside is full of cigarette butts and the laundry is no longer available

hallways smelled like pet/urine, especially the stairwells

no laundry service.

guest laundry

no pool which would have been amazing for the kids, parking was rediculously priced.

kitchen was closed. had to walk to find where to eat.

the staff are incredibly friendly and helpful, it was a beautiful room, the service at the bar was really good

would have been great to enjoy the breakfast but only room service was available

staff is very nice, hotel bar is great and it is in a great location to restaurants, etc

the study is very attractive, the staff is welcoming, and the bar and restaurant are very good.

gym is small but sufficient.

the gym/health workout facility is subpar.

excellent laundry facilities - fast dryer which saved us hours

location, useful facilities (laundry facilities and microwave in the lobby), and most importantly the staff are

the employees were very helpful. there was a self laundry, with provided detergent.

breakfast good and bar area relaxing

breakfast was wonderful

staff did not tell me about the laundry, which would have been useful

comfy beds, great rooftop bar, and access to a free laundry room (came in very handy during our stay)

and the gym was really clean and well-equipped

i loved the kitchen in my room, as well, with good dishes and glassware, espresso machine

minimally-designed and humungous rooms with a kitchenette

it was a huge bonus for us that there was a guest laundry

was a guest laundry which was useful

handy on-site laundry facility

and i loved having access to a guest laundry

onsite laundry is a great ammenity

the property was beautiful and very peaceful staff were really accommodating and respectful the gym is great

beautiful and serene, warm decor - has pool, restaurant, bar etc. pet friendly as well :)

wish the breakfast came with our stay

although not used, nice to have available indoor pool , hot tub and gym

was a lot of typical hotel breakfast options

&no guest laundry

no room service; irregular laundry service

room service was very expensive we thought.

as per covid no bar or resturant available .

at the front desk were awesome, very accomodating and went out of their way to grant me early check in

free breakfast pool gym coin laundry drop off dry cleaning grocery shopping

a lot of permanent residents gives it apartment building vibe lots of kids at breakfast lots of kids in the

free breakfast pool gym coin laundry drop off dry cleaning grocery shopping

good location and good breakfast

had booked and paid for a room with a fireplace

place i stayed that has a washer/dryer that didn't have laundry soap, told me i had to go find some at a store

besides the night shift lady whom we had to hunt down and then help us with our laundry situation

guest laundry available, coffee provided all day breakfast available as well, i enjoyed the many seating

ordinary breakfast, the laundry is a little bit dirty.

hour power outage, so we were unable to use the laundry facilities at the hotel (no warning when we booked, or

easy parking, lovely staff, very comfortable

atmosphere, clean and green interesting story and architecture quiet - nice view bar was comfortable easy

small but nice bar and restaurant

this time, the breakfast was so good, and the bar was open late--both good for me, since i arrived late, and

very clean and modern, and free parking

the reception area is nice and they have a free laundry for you to use.

complimentary laundry on site was an added plus

the bed was very comfortable. the laundry facility and business center were an added bonus.

stayed two nights and made use of the restaurant, the pool, and the laundry facilities

you could keep quarters for laundry at the front desk, like at the laundromat/s

the room was a great size, but hair on bathroom floor and food hardened on the kitchen sink

the bar is nice, but i'd like more options for eating dinner

very convenient, beautiful new hotel, with rooftop bar, large rooms i think most of them with kitchen area

having a kitchen in the room

settled in went up to the rooftop bar at 10 to have a night cap and they told me they just closed

the room was huge fast check in kids loved the pool it was clean

we came back from a wedding right after the bar was closing and the lady who was covering for the bartender

the space was nice, as was the gym

the pizza was delicious, room service was expedient. restaurant staff was friendly

your website, you need to clearly state your pet policy

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in

clean room, good parking, nice breakfast.

i went down and asked the manager if the room had been a pet room and was told no

no parking for trailer

cable tv did stations we wanted to watch, could not get on wifi. no microwave in room.

out of laundry detergent to purchase

needed to use the washer/dryer, but had to run my son s laundry twice bc the machines didn t work well

and helpful staff laundry facilities on site that actually work great breakfast and breakfast area convenient

laundry room very clean

our view, a kitchenette should include more than just a small refrigerator and a very tiny microwave

the staffs were really nice. laundry on site. room was spacious and clean.

using filter for pet friendly hotels and choosing based on total price i was disappointed to hear

there wasn't an indoor pool. the rooms were a little crowded.

we thought the pool was inside, so we were unable to use pool due the time of year

breakfast was great

think it is the first hotel i have been at where the bathroom laundry did not include a wash cloth

no room service.

parking is also free

pet friendly

a pool, especially if staying for more than a night; however, hotel did have a well equipped gym facility

there was a microwave in the room, and laundry bags.

considering covid time, breakfast was good and kids like their complimentary snacks

the pool was fantastic, my kids adored it

the pool. my kids loved the pool

pool and gym were open and available to all guests

wifi was nearly non existant unless sat outside in the cold... still very slow

wifi wasn't working and the front desk wouldn't fix it

wifi was shaky -- it kept going in and out