vintage/old spanish style, but at the same time modern and very cosy:) very good location, good wifi

breakfast was fantastic - loved the fresh banana smoothie & all the fresh items provided

the parking is not a problem, as you can come with the car right to the hotel to leave the luggage and

located center of the city, walking distance to many good restaurants and parking -which provided for free

the hotel accommodated my dietary needs with gluten-free bread at breakfast

especially if you want to taste different kitchen

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

was nice and spacious but very dark due to being in the middle with limited exterior windows in kitchen area

no wifi as well (only in reception you have pretty weak internet)

place with great view 20 minutes from puerto de la cruz warm indoor pool heater and warm blanket in the

tasty breakfast

also had a nice small gym

traditional yet modern and clean accomodation. would recommend.good selection for breakfast.

the breakfast wasn t fresh, all cooked meals felt precooked

breakfast was delicious and varied enough each day

the parking is free.

parking is a bit small for busy periods but there's lots of free spaces around so we always had

we’re pleasantly surprised with room upgrade and an early check in

breakfast and dinner was delicious, we received wide range of local and continental food as well

wifi is poor in the room. works mainly on the balcony or pool.

laundry service, additional pay for breakfast pack in case of early departure and bnb were already

most of the staff are very nice people, kids animation guy - superman

the building itself is gorgeous, with a lovely pool and stylish decor throughout

hotel is located on the heel, which makes a perfect view, but might be hard if you travel with kids and have to

it might be possible to add some fish and seefood in the buffet, but my kids love it and i found a good variety

has a laundry facility (washing machine and dryer) which is very useful and can be paid through an app if

another hotel service is that there is a self service laundry wash & dry on the ground floor for 6

nice facilities, very diverse breakfast, and snack lounge bar for my favourite club guests was very good

gym does not open on weekends and during the week opens at 8am

could only access this pool if you purchased a daily or weekly pass for the combined pool, sauna, spa and gym

furthermore, a lot of the advertised services were not available (a la carte restaurant and laundry service

we could use the wifi easily also from our room

wifi was very good

for adults food selection was fine, fresh veg, chicken, pork every day

the buffet for breakfast and dinner (we were half board) was excellent

good comfortable and clean room good wifi and laundry everyday.

so small and not enough umbrellas for all guests, also all drinks in dinner not included, laundry prices

the wifi could be better and no option to change the tv language

pool so small and not enough umbrellas for all guests, also all drinks in dinner not included,

bed was lumpy and needs replacing bar did not stock port!

self service laundry was a

i also seen a laundry service advertised although we didn't use it

the laundry service left our clothes dirtker then they were before with and unpleasant smell

happening right on the front busting the view , the futebol camp just in front of the view having kids playing

when the construction workers away, the kids playing all day, horns, screaming, everything you can imagine

nice small-size pool and relaxing facilities

at reception (check-in and paying restaurant and bar bills) were slow, possibly due to a slow computer system

pool area made our granddaughter very happy

the room hasn't wifi service

breakfast was very good, hotel and swimming pool as well. unfortunately wi-fi only in

at least assumed they would be returned washed, as they seemed to have ended up with the dirty laundry

kids club twice daily which they loved

wifi sign was weak in the room but they informed us in advance on the booking

variety of outdoor games for kids ( badminton, table tennis

mini golf is free

gym could do with some better weights (and if they had this i'd stay here every

breakfast could be much better, the warm food was cold, there is a good variety for the price, but

it has small rooftop pool and a lot of space for sunbathing

no bar to buy a drink tea or coffee during the day.

i wish the wifi was in the breakfast patio or in

the place was really comfy, apartment was tidy and nice and we've spent some time by the pool, reading books

i enjoyed the gym activities in the morning such as pilates, aqua gym

the breakfast was great

bad wifi connection

a bit too far from city centre and sea front. also kids area no available.

was close to bars and the noisiest bar on the square, also near the bins so very noisy every day when they are

be quick to get a sun bed, no chance of any sleep before 12:30 am due to live music coming from bar opposite

they show a pool bar in the photos but it is not open, that was

shower, bathroom and kitchen facilities very good - i wanted to self-cater

rooftop pool was beautiful, with plenty of sunbeds

you would have to send it to laundry to pay for it

the pool is beautiful

the wifi was good in the common areas, but practically unusable in our room

highly recommend- good breakfast, nice view, close location to several good

- fast wifi

there is also a laundry room on the ground floor with a washing machine (eur5) and a dryer (eur4) per load,

good variety of food, a lot of things to do with kids, very big rooms (around 50m2, for the same price in other

bed was quite hard. you have free wifi only in some public areas.

daily night events at the bar place were fantastic

moreover the staff are amazing, especially the wonderful bar staff and simone on reception

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

immaculate comfortable pool areas

pool area with mountains views is spectacular

breakfast had many options

pool area is wonderful with a stunning view, the breakfast terrace is beautiful and has a very

has a pool on the top floor

room was too cold the mattress was too soft could not heat with the air conditioning poor wifi in the

the location, the view from my room, the pool.

staff were very helpful, food in the bar outside was very good with live music every night, would definitely

room service was during siesta time

rooftop pool area with jacuzzi and sauna

breakfast is good

stayed in room 306 overlooking the pool and ocean

sauna and spa area

the breakfast was really good with great choice and also well organised and controlled

pool was pretty cold (not heated in december) - wifi network was not secure as it was a public wifi without

excellent food, and a huge choice at breakfast and dinner

the staff were amazing from the hotel reception desk to the dining area and from the bar to the pool

very quiet and nice gardens, we sat on the bar verandah and watched the green parrots flying around

all great, bar prices really good

self service laundry is also paid

great views, clean rooms, regular laundry cleaning

to the room were not so clean, were dark and we could see on the way opwn doors to the garbage / laundry room

cool when it's baking hot , it has a pool with a little bar and food there is amazing , the view from the balcony

reception staff, very nice pool on the hotel's roof with a bar and excellent view

laundry too expensive

beautiful room, great food and the spa was fabulous

no wifi in room. tv not good

the croissans was cold, brekfest - every day the same, no wifi in rooms, small balcony

the spa is also absolutely worth it and a great place to relax

wifi works ok, i used zoom from there without a problem

no wifi in the rooms, only in reception area and at 10 euros per stay

wifi only available in public areas.

adults only, location, staff very helpful particularly reception

pool

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned every

sand beach - hotel staff was so nice and accommodating we had a great room with a view to the pool and a lovely

breakfast was ok, bed was comfortable and room was clean. great views from balcony.

some sun loungers looked a little tired. soil from the grass did find its way into the pool.

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned

and the beautifully prepared food ,both at breakfast and dinner was mostly cold

the breakfast buffet has everything you can ask for

com that this hotel is pet friendly

great variety of bufet food, clean and well-equiped rooms with comfortable balcony, beautiful pool beach with

the bar area was a bit clinical and under used

also breakfast needs some extras like milk, ham, more fruits

additionally, the kitchenette was completely lacking basic utensils

size of the beds and choice at breakfast

poor quality of cereal choice at breakfast (only 2, neither of which were tasty)

the swimming pool is really small, can't even spread your arms properly cause you're already at the other side

there are snacks around the pool too in the day

however, they put up signs everywhere trying to charge extra for services (better wi-fi, safe, pool towels,

lounge bar area is quite dated and dark

the bar was excellent and the choice of wine really out of the

i can't name them all but marcos, barbara and tulia were among your staff

asked for an iron for half a hour but they refused to give me and told that they have ironing and laundry services

is not a place for kids to play, just for small one, like 2 years old

the pool bar staff were excellent as were the reception staff, who always went out of their way to help you

we went half board and we're very happy with the buffet both at dinner and breakfast, great choice

perfect like always new owners but still the best. the breakfast try the omlett

also no laundry service

balcony and pool towel provided

is aditionnally charged, the spa (18 eur for 1 h), drinks, the room service (i asked for a knife and they told

staff, large room, nice balcony, breakfast buffet was large and plenty of variety to choose from

comfortable bed, wifi was ok (3rd floor)

location is very good, just opposite of lago martianes, one of most beautiful swimming pool in the world

the wifi in my room did not work well. i stayed in the third floor.

poor service in the snack bar on one particular afternoon.

the breakfast is amazing and the staff is super friendly

the pools were lovely and it was great for kids

lovely outdoor pool with very comfortable sunbeds and endless supply of pool towels

the parking spaces are very narrow so you really need to know how to park :) but that's valid

spa, but the rest of the hotel is not adult only, therefore at times we felt a little touch for kids would be

a great variety for breakfast

maybe a little bit stronger wifi

very expansive laundry

laundry service only. no iron in room or available from reception.

year's eve my wife wanted to iron the rightly crumpled dress, the reception's answer we have the laundry service

every single sock or napkin you want to send for laundry is like 2 euros/each

wifi reception was bad in some rooms.

wifi was weak in the rooms but ok in the lobby

the location was great for walking around the historical area and parking was fairly easy

wifi was unreliable in the room. it worked properly in the public areas only.

breakfast was varied and very tasty

very nice staff. the location is great and the breakfast has all you need.

there are laundry rooms - cut down on your packing

spa and gym also a great

entertainment program for kids food variety pool bar hospitality of all employees

we booked half board and were really impressed with the the variety and quality of the food at breakfast and

swimming pools were super clean and fun

i would say that the breakfast could be more diverse.

low quality of all different kinds of drinks, but i suppose one could get a better one in the bar or pool bar

breakfast was good

the pool area is quite nice (and calm, thanks to being adults only), the buffet selection is delicious and

was perfect just mini bar was empty seems better if at least be water view was perfect and breakfast was so good

walk inside the hotel :-)) could not get a towel for the pool during the day as it was all in the laundry we

the gym had no air

my kids had a lovely time

the infinity pool for those with platinum stay has a great view

staff, kids animation, pool, atmosphere

we submitted 4 requests for laundry and none were completed 3

spa was closed because of covid

the best thing is the infinity pool and the heated adult pool

couldn't sign into wifi

gym was amazing too with plenty of

used the laundry service and one of top was ruined, however, to the hotels credit as soon as i raised the

breakfast and the restaurants we tried were excellent

lots to do in the hotel, kids love the pool and play area

another bottle and they said you ve had your allowance for the day so i had to pay 18 euros for room service

the pools were beautifully maintained and perfect for relaxing, the gym had everything we needed for a good

breakfast selection was decent, but the a la carte dinner was a bit overpriced for what is was

great spa food catered well for vegetarians staff were really nice good breakfasts

atmosphere, helpful staff, star gazing event, spa, parking was easy,

there had been a less formal bar area i could have used prior to changing for dinner, it would have been nice

teide; friendly staff - especially many thanks to angelo ud83dude4fud83dude4fud83dude4f, perfect spa for relaxing

location very good, quite location, parking close by...

free street parking nearby

my mom and my three kids, aged 11, 13 and 15, had a wonderful stay at rural vilaflor

wifi is good and the add on breakfast is excellent value

she allowed an early check in for my father's room

there is also a big parking lot

the pool was out of order - i was very disappointed on this

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

tea/coffee etc); all new; very quiet although close to the road; nice lounge zone instead of pool, with a

good parking

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

clean hotel, great breakfast, very polite staff. comfortable bed, very good wifi.

make sure you book the spa ahead

that was sad to wander around the little town with almost all but one bar open

is only street parking, but it was never a problem to find a close spot

breakfast was well packed, but not too much food in it (but it might have been our problem, as we

there were no mobile coverage or wifi in room. room had small sized bathtub in bathrooms.

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

indoor pool needs a little clean. mini bar empty.

and outdoor swimming pool, charm of old building well renovated

laundry lost 1 item

can't fault any of them from maintenance to laundry to check in and customer relations

the rooftop bar at sunset was the highlight of my holiday

we unpacked and headed for the sessions restaurant; the largest restaurant in the hotel open for breakfast,

the food was delicious with loads of options, and room service was always quick and spot on

coming with children, you'll need to clean clothes after only a few days -- using the house laundry services is

long staying families should note, there is no self-laundry in the hotel

the area of swimming pool was fantastic,with the water temperature unique

there are two outside pools (one with heated salty water) and a great children water park that was a home run

the staff, the excrusion office, the bars, the evening entertainment but more than anything: the kids club and

aqua gym is fun in the pool every day

d suggest to not allow vaping on the pool and solarium areas like the smokers have a place where they can

gym is small but has everything you need and isn't busy so usually have it to yourself

only beer available after 11 o'clock in the snack bar at the square

plenty of sun beds and pool

i have also used the express laundry service which was done in less than a day and result was good

there is the gym and spa facilities

friendly staff and great kids club

kids pool was off to often, staff explained it with a wind

no wine glasses or cava glasses in the swim up room when rang for room service at 21:40 we were explained there

beware the mini bar costs

pool was so clean and relaxing

we used the small gym a couple of times it was a bit limited but fine

candles beside the bath the decor throughout the hotel was exceptional a surprise we found the pool lite up and

everything - especially warm privat pool, comfi beds, good food, views, location

pool you could almost do laps in, with 2 bedrooms, 2 bathrooms, a fully equipped kitchen and laundry facilities

breakfast was exceptional with everything you could wish for

room service was exquisite

on site bar and restaurant all fabulous and the staff couldn t have been nicer

) to the service we received at the bar and restaurant

we ordered all of meals to our room to eat by the pool and enjoyed the breakfast outside in the main restaurant

the mini bar is also not ridiculously priced

main bar was not always open

but it would be great to have more local food options at the restaurants / room service - the parking exit doesn

one day that there was a woman smoking near enough the pool for me to smell it whilst ending my breakfast and

we also preferred the kitchenette and laundry facility provided in the room

biggest pro is the gastronomy, from the room service to the rooftop cocktails to el rincon, san ho, il boccacino

noce gym and other activities such as yoga were included

a great start to our holiday, our room was just perfect, beautiful views, so clean, mini bar fully stocked and

room service team, never picked-up the phone when they are called

liked the laundry room; came back with all clean clothes

white company toiletries, nightly turndown service, huge balcony, laundry room in suite, excellent beds, plenty

the ladies in kids club were really excellent so kind and caring towards our kids

lots of activities which my eldest daughter anjoyed a lot -- yoga, polates, aqua gym etc

great breakfast with qualitative , local and organic products

laundry service was not gut (left stains)

could not borrow an iron to use in room had to use laundry service

iron in room (laundry service only) laundry service not all ways needed when you want to take a few creases out

also the tennis court and the mini golf course were a bit overworn and might need some updating in the near

were rude, spa facilities were awful, we spent all out time in the hotel next door - sheraton, which had a

no laundry detergent provided. a small amount for 1/2 loads would have been nice.

we booked this hotel only because it had laundry facilities and was disappointed it didn t have it , but the

great kids club

room service could be more efficient (time awaiting so my daughter informs me)

of restaurants in the hotel (which we didn t try as we didn t really fancy the menus) and a bar with meals

for kids perfect

facilities - gym padel spa

wifi should be free everywhere and not just in lobby

queuing to sit down for breakfast and wait for coffee to be served too

with loads of options to choose from; friendly breakfast hours (7-11) - various pools and mini golf on the site

is no laundry service over the weekend (not possible to leave laundry there on friday while checking in

adults place but no many young people.

food was so-so and they dont provide room service

spa area pleasant

the private pool area looking on to the beach was beautiful and the pool side bar made it so much better i

one thing we missed was a laundry line on the balcony to dry up clothes after the beach

underneath cool ample parking

tiny issue was our room service wasn t great but we had arrived ridiculously late that evening and normally

the solos adultos pool kid free tranquility ud83dude0a

pool area was really beautiful; the staff super friendly; the food was delicious; very quite area -

few english speaking staff. school dinner food. uncomfortable bed. no kids club

food was not great , they had no kids club , no kids entertainment at all

friendly staff, good beach area of sun beds in sand, good location, free parking, bars generally good

the gym was very small and poorly equipped. no entertainment like ping-pong, petanque or smth.

the heated swimming pool. the food. the room. the kindness of the staff

the spa is missing a trick as we would have stayed all day but felt there was no drinks service ( you

floor tiles literally falling to pieces and maybe that was offered to us because we came with a pet

room service 24/24 was fantastic.

they had upgraded the gym since we last stayed here, which was also accommodating, pool and sports facilities

gym requires a keycard to enter but has no proper ac

the smell from the laundry cloths dryer on my balcony in room 1115.

pool bar food ie more choice and child's menu

spa is amazing, breakfast superb, rooms massive and fab bathrooms extremely clean - defiantly will

avoid room service, although the service was prompt, the food was inedible

lots of choice for the breakfast buffet

breakfast was amazing

they helped us book a round of golf at a nearby course and also spa treatments at the same course

liked every thing, friendly stuff, nice music in a bar, very good breakfast, very nice garden area, see view in

the poolside service was excellent, and the gym, which overlooks the ocean, was a highlight along with yoga

the gym with an ocean view is something else

upstairs bar cozy

location, sea view, staff and area in general is excellent poor wifi experience which took 24 hours to resolve

bath, it was the first from 4 hotels where i was with my 11 month son that did it), big and nice gym that works

there is complimentary daily bottle of water, reception didn't inform us nor room service brought to us we had

the gym is very well equipped and clean

the price of the laundry was every expense after the price we paid for a upgraded room

they are reinsured and prohibit children below 120cm from using the water park

pools, for families with kids it's the perfect place, the spa is perfect for having a family 60mn session

i would like to point out for fellow travelers is that there are not alot af benches around the kids pool and

swimming pools for kids and all other activities are great to entertain little ones

nice that it had a gym

ideal for families with the siam water park only 10 mins away my free bus or 5 mins (5 euros) in taxi

gym wasn t the best it done but could do with sorting out smell in it

kitchen poorly equipped

even we spend only mornings and evenings in the hotel, but kids like swimming pool, football fields, snooker,

room service whilst on all inclusive was 87 euro for breakfast!

we don't usually do all inclusive but did as the spa was not open and it was very good

facilities: the hotel is great, provided with swimming polls, small gym (open 24/24), spa (extra price),

the breakfast was very good, everything you would have asked for

eating breakfast and dinner in the open air. and lunch too, always a special experience for us.

the view was amazing and so was the pool and the hot tub

my wife is disabled so we tend to use room service a lot and i thought the selection of food available was very

bed v hard not gym is getting tired

everything was amazing the breakfast, the room, the view and the staff

is fabulous and the pool a la carte food and drinks outstanding s309 is the best room i have stayed in and over

laundry service

loved everything, the room was clean and spacious, and the entertainment for the kids was great, with lots of

staff are lovely very kind and helpful, everything is very clean pools are lovely the kids club is secure my

facilities for kids very well prepared

very nice spa for massage and facials etc which was a surprise

wifi connection not really reliable.

adults only

better that than screaming kids though

free in room safe and free wifi

beautiful and spacious hotel, very relaxing and adults only.