wifi was unreliable in the room. it worked properly in the public areas only.

kids running in the room above me between 1-2 a

the only caveat of the hotel is the lack of parking space in the surroundings.

nothing to dislike. lack of designated parking was the only issue.

breakfast at the hotel was generous and varied

there is also a laundry room on the ground floor with a washing machine (eur5) and a dryer (eur4) per load,

the power supply tripped twice when my wife was in the spa bath, and i was at reception desk

staff is super friendly and very welcoming especially isachis who always looks after kids during mini disco

daily night events at the bar place were fantastic

our check in so we could get some lunch before the restaurant closed and also facilitated a late check out at

was very good, hotel and swimming pool as well

overpriced wifi

no bar to get a drink

unfortunately wi-fi only in 'wifi zone' where also was very low

price amaizing good for this property !, breakfast excellent, swimming pool, reception friendly

of you have kids and would like a bit of entertainment this place isn't for you

;nice simple rooms,very quiet;tho'a nice happy bar in the evening

additionally, the kitchenette was completely lacking basic utensils

also bar snacks were not available (need sandwiches or chips) as no shop near by

inclusive finishes at 11pm which is fine, but the bar is meant to stay open after 12

buffet breakfast, excellent choice

-very good breakfast and dinner, well done to the kitchen chefs

the view from the pool , cause you can see teide

the pool bar and this area was really clean and well maintained

bad wifi connection

at least assumed they would be returned washed, as they seemed to have ended up with the dirty laundry

how beautiful the place was, how well it was maintained and the pool area is just perfect for kids

large enough for all four of us with a balcony and perfect view on el teide, several pools that kids enjoyed

of activities - basketball, pool, mini golf etc

siam park in south and kids did quad biking

to the room were not so clean, were dark and we could see on the way opwn doors to the garbage / laundry room

self service laundry is also paid

great views, clean rooms, regular laundry cleaning

wifi in the hotel worked perfectly

small kitchen, room lighting

a good and fresh breakfast

spacious gym with basic cardio equipment

pool area and gardens

pool was pretty cold (not heated in december) - wifi network was not secure as it was a public wifi without

the staff are the best so friendly and helpful. the breakfast was lovely so much variety

you would have to send it to laundry to pay for it

we would welcome a room service (simple

the pool is beautiful

good breakfast though the dining room can become busy, uncomfortable and airless

the hotel garden was beautiful and fascinating, pool area tidy and cozy, and the food at breakfast as well as

furthermore, a lot of the advertised services were not available (a la carte restaurant and laundry service

i particularly enjoyed the lovely pool area, and the breakfast offered a great variety of delicious options

food was average and lower quality (all inclusive) the pool bar is missing beverage menu for al (you have to

wifi was very good

lobby bar wasn t to a resort s standard; friendly staff, however, the level of service wasn t as

room service was exzellent as well

was very mixed, some nice things - fish, sushi, pasta, kids food - but lots of stale things (bread, prawn crackers

breakfast were absolutely delicious and so generous

poor service, food was dire, room service ceased at 11pm

00, to have a sauna or hit the gym after a long day of wondering through the island or at the beach

the wifi signal is not good, almost not usable.

clean hotel, very good breakfast

there is a good pool, that is fun for kids

we’re pleasantly surprised with room upgrade and an early check in

parking spaces are limited, when i usually arrived back to the hotel all of them were taken, but

has a laundry facility (washing machine and dryer) which is very useful and can be paid through an app if

another hotel service is that there is a self service laundry wash & dry on the ground floor for 6

really pleasure to go with or without kids

walking distance to the loro parque zoo/aquarium, kids loved

the reception staff are very helpful the kids club staff seemed very sweet and not rude or aggressive

good comfortable and clean room good wifi and laundry everyday.

so small and not enough umbrellas for all guests, also all drinks in dinner not included, laundry prices

the limited area in which you could use wifi

food for breakfast and dinner had very good options

quality of food lack of entertainment opening hours of bar lack of heating in room

asked for an iron for half a hour but they refused to give me and told that they have ironing and laundry services

air conditioner did no work, the wifi in the room is no working so you can not connect your divises to the tv,

is not a place for kids to play, just for small one, like 2 years old

good breakfast and nice location

we traveled with two small kids and really enjoyed our 1 night stay at the hotel

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

the views are fantastic and the pools, pool area and grounds are spectacular

pool area with mountains views is spectacular

pool area is wonderful with a stunning view, the breakfast terrace is beautiful and has a very relaxed atmosphere

that during our stay, the fitness and spa center were not yet open, and some minor renovation work was still

laundry service, additional pay for breakfast pack in case of early departure and bnb were already

the rooms are simple but really comfortable, the pool area is nice and the bar really good during lunch and

the building itself is gorgeous, with a lovely pool and stylish decor throughout

beds were very comfortable and room service excellent, but the bolster pillows were too high and rock hard,

but we really appreciated him keeping up kids' disco just for our daughter

laundry service only. no iron in room or available from reception.

every single sock or napkin you want to send for laundry is like 2 euros/each

year's eve my wife wanted to iron the rightly crumpled dress, the reception's answer we have the laundry service

very expansive laundry

spa and the gym should slightly improve, just because it looks a bit outdated

elderly people hotel, breakfast could be improved.

lovely breakfast with huge choice of hot and cold food

the ubication and the breakfast

pool was a bit small but adequate for the kids to jump in and out

would be a good extra to have, cocktails at the pool bar better to have made originally and not from precooked

no bar open on premises but value for money breakfast was lovely

wifi is not as strong. coffee at breakfast was not good. gym needs maintenance.

internet speed (hotel wifi connection )was awful, i mean really disappointing

very comfortable gym, pool - variety of roof terraces.. breakfast

wifi was only connected near the room door, there was no connection in the rest of the number

small but warm swimming pool

wifi only available in public areas.

not the greatest swimming pool, but at least it exists, and you're near the beach anyway!

wifi works ok, i used zoom from there without a problem

large room with good equipped kitchen and bathroom

also no laundry service

spacious, modern, and impeccably clean, it featured a comfortable bed and a private balcony where i

the gym was small with no free weights

the pool is also very good for the days with rough seas

breakfast and dinner were very good with plenty of choice, and we especially loved the fitness room

i also seen a laundry service advertised although we didn't use it

the laundry service left our clothes dirtker then they were before with and unpleasant smell

self service laundry was a

also the breakfast is very good, there're many choices

wifi was free, tv could be set in english, although only a couple of channels i found

in the heart of puerto de la cruz. everything on the doorstep. two rooftop pools and loungers

a bit inconvenient wifi is very slow

rooftop pool was beautiful, with plenty of sunbeds

the rooftop solarium and pool has spectacular views across the north coast of tenerife

great kitchen, fast wifi, amazing views from the roof. very clean, large bathroom, good price.

breakfast was ok, bed was comfortable and room was clean. great views from balcony.

to get swimming pool towels from the main hotel reception rather than poolside was a nuisance

front of the seat; white net curtains, though clean, were grey with age; appalling, barely usable wifi - the

there is also a pool and a gym available - despite the central location, the pool area is quiet and it is great

hotel, fantastic location, fabulous breakfast

laundry too expensive

pool facilities exemplary

the gym had no ac on and it s very small

pool water very cold. pool closed at 6. needed to stay open until at least 8 pm

the location on the playa and the rooftop pool

the room had a seaview but unfortunately the breakfast kitchen extractor is located there so at 7am your room

the added bonus of a new gym facility, & new furniture in public areas

sauna and spa were both good and enjoyable

perfect, excelent location, perfect hotel with amazing pool and excelent breakfast

of on site bar and tha one affiliated to the hotel was outdoors and very uncomfortable seating

breakfast was ample but could be improved upon

also, the room service wasn't perfect

it had a nice lobby, all canarian style buildings, nice outside rooftop pool area and views of the valley,

firstly, i have nothing to say about cleanliness, everything was sparkling clean with daily room service

the location, the view from my room, the pool.

in the bathroom every time you shower there are lots of water spilled due to lack of curtains wifi was

breakfast was exceptional so varied and complete that i highly recommend opting for it, as it s

breakfast was excellent, the staff helpful and super friendly, and the supply of towels for the pool a good idea

comfy bed, amazing bathroom, lovely balcony with a sea view, rooftop swimming pool

hotel, good breakfast and dinner, nice pool on the roof and lots of sunbeds

it was suggested that we order room service and pay 6 's extra

you want to workout in gym then here it is one room only with few things in it

wifi connection was bad in room but it was quite good in every other place.

the wifi in my room did not work well. i stayed in the third floor.

location is very good, just opposite of lago martianes, one of most beautiful swimming pool in the world

the place where the breakfast has place, is open 24/7 and is provided with microwave, you cannot order food

nice view and nice terrace, very peaceful place. free parking.

good breakfast, the pool and public transport nearby really added up to an exceptional experience

rooms, very peaceful, has a lovely pool

not so many restaurants around the hotel the wifi don't cover the whole

laundry service very reasonably priced

nice heated pool

charming peaceful hotel in the countryside with a heated swimming pool and a very good restaurant

wifi is available only in the common room area

excellent quality breakfast with daily variations

breakfast, pool, staff...

delicious breakfast room service

sometimes problems with wifi

swimipool aerial was small for two building guest and people was waiting near pool side to resave au

buffet dinner and breakfast were well presented, wide choice, and very tasty

free parking in the parking house nearby

the hotel accommodated my dietary needs with gluten-free bread at breakfast

r family owns a banana plantation) in the smoothies for breakfast

nanas from the owner's farm), fruits & yoghurt,

the parking is not a problem, as you can come with the car right to the hotel to leave the luggage and

location very good, quite location, parking close by...

maybe just one thing, i thought the hotel had a parking space but it hasn't

good location, parking is close to the hotel

wifi wasn't working properly pillows weren't so comfortable you'd probably need a car or taxi to

my mom and my three kids, aged 11, 13 and 15, had a wonderful stay at rural vilaflor

great spa food catered well for vegetarians staff were really nice good breakfasts

beautiful and calm place, relaxing spa area, very friendly staff

would have been nice to have more vegan options at breakfast

the hotel is clean with a really nice spa and i recommend using at least one option of massage - they are

the gym was impressive

it was disappointing that the pool was closed during our three night stay.

ample parking space too

liked the silence, the landscape, the room (comfortable, good wifi, heating), the staff and especially the

nothing really. swimming pool would be a nice touch.

free, private parking

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

here was easy - near teide national park - from here you can go directly to paisaje lunar - parking was easy -

that was sad to wander around the little town with almost all but one bar open

there is parking on the street available, we had no problem finding a spot

there's no bar in the hotel, and the

wifi worked perfectly

kitchen equipment, when they provide a kitchen - seemed a little penny pinching the jacuzzi in spa could have

we had our little dog with us and we were nervous as some hotels state there pet friendly but often are not

the pool was cold, the jacuzzi wasn't hot, we told the staff it wasn't hot they came and touched it and

the room is spacious with cooking facilities if you wish to cook

overall, it's great property especially good space for kids to run around

overall, it's great property especially good space for kids to run around

being with 3 small kids we had at least one

wifi disconnected when not in use had to put password in every time we used it

great free wifi , great value for

no iron or ironing board in the hotel - they wanted you to use the laundry

the location the hotel design the services : laundry, booking taxi, massages

laundry and ironing service was fast, however one of my shirts was ironed against the collar making

no facilities for the kids

swimming pool was closed and they did not communicate this before

breakfast was good if you stick to the continental stuff

spa area was also decent but could have been opened a bit longer in the evening

the hotel is very basic with 'opening times' for the restaurant, the bar and the door, but it's lovely if you

indoor pool needs a little clean. mini bar empty.

and outdoor swimming pool, charm of old building well renovated

the dinner was good and breakfast big and delicious

breakfast was included and was fantastic

nice owner, outstanding breakfast and best cafe con leche

they're no parking on site at the hotel, but plenty of free parking just down the road near the casino

real feel of tenerife away from the big resorts, staff are lovely, owner very friendly, excellent breakfast, if

the pool really could be open more of the year

wifi in the room didn t work first night. location is a bit outside city center.

wifi was a bit slow

position by the football pitch private parking available great snack / cafe bar serving lovely food reasonably

wifi connection in our room (117) was weak - we were distant from reception.

laundry item should have been charged at the 20 per cent discount rate appropriate to the grade of

amenities suitable for business travelers: no fast laundry service, no kettle in the room, no iron, old phones

room service no food until 8 pm in the evening breakfast not great

the lift, the spa, size of room, quiet, location ... and breakfast was amazing

it was a busy weekend the upstarts gym had no towels and was not checked in the 2 hrs we were three chilling so

wifi was ok but only available in 1st floor lounge

no wifi in the room, only in lounge on 1st floor

is fantastic, wifi in the room was excellent, staff was extremely helpful and friendly

wifi was hit and miss,a spotty connection goggle called it !!

wifi is a bit patchy but staff try and put you in a room where it s good if you need it and there

we arrived and didnt have the change to order from room service as it opened 8 pm

didn't know that there is a restriction of 2 devices per wifi code and we're wondering if this was necessary

free wifi was handy and reliable

the pool is also beautiful

bed was big and comfy, the staff very friendly, the room was awesome, the wifi good the access to the hotel

all the staff were lovely, breakfast excellent

breakfast very satisfied, a choice of everything for everyone

the wifi was bad in the room

wifi only in lobby

the breakfast was average and the lack of wifi in the rooms was inconvenient.

no laundry services.

the next door cafe cake shop and bar in the park opposite were excellent

wifi set up a bit strange, make sure you book their paid parking well in advance

the receptionist should tell guests on checking in that there is a bar / coffe/ tea service on ist 1st floor

walking distance to lots of lovely restaurants and bars

wifi only seemed to work on the top 8th floor

the furniture is really old, wifi is slow

central locotion, fast check in, fast wifi, will stay again.

wifi was very poor

pet are allowed and i could stay with my pet

wifi didn't work

wifi barely worked inside the room

rked from the room)

the staff was very helpful regarding my queries on the wifi

was no wifi in my room as the signal simply didn't reach the 4th floor

to do my laundry at the laundromat around the corner, as the prices at the hotel were ridiculous

there's a selfservice laundry and supermarket right around the corner

tried to get my laundry done as soon as i moved into the hotel was told by three different reception staff i

we were 2 families, one with 3 kids and the other of 2 adults only (my parents)

wifi in my room was not stable

no lamp on the bedside, no aircon, no self-laundry

late check out was a bonus

great breakfast. good location. wifi worked well in room. staff friendly.

great balcony, wifi, a

daily room service, cleaning of rooms at a high level