the heated pool was cold

spa room the jets were not very strong at all

breakfast was great and had lots of choices

very comfortable and the breakfast was the best hotel breakfast i ve seen yet, so many options and more name

every thing was great except spa tub was week

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

were on the first floor across from laundry

laundry facility was clean and much needed

laundry piled in hall that was still there when we checked out

airport shuttle and parking is a major plus for travelers.

from room service was ok, nothing special

after long flight was ideal, staff super helpful and gym equipment great

especially for kids

laundry facilities need much improvement

) the boys loved the pool and breakfast

not enough parking space especially when i came back late.

couldn't get with the e-mail and wifi connection to go thru

clean room, friendly staff, decent breakfast. easy to get to

had to use the sister hotel for a load of laundry

very close to departure doors! great 24 hrs shuttle to those doors too!

the room service was prompt and outstanding

the free shuttle ride

no receptionist upon arrival and room service trays left in corridor

clean rooms, had good laundry facilities

facility has a laundry room for guests self-service

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

shuttle to the airport was just over 5 min

they provided airport shuttle. restrauant food was very good! nice place to stay.

nice room , good breakfast, very nice staffs free shuttle bus

from the front desk to the kitchen, everyone went above and beyond to make us feel welcome

loved the two bedroom suite with full kitchen

they had a hot breakfast buffet with lots of items

the separate bedroom was awesome! pet friendly! great rooms

bar and food were great, courtyards don't always have them

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

staff was super friendly, shuttle was prompt

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

the shuttle to and from the airport was nice. driver was very courteous.

the gym room/laundry room stank

the pool was under construction

clean, easy access to location, great free breakfast, free parking

the people in the room across had 4 kids who were up at 7 am and screaming for half an hour which woke us up

trash receptacles outside back door by parking lot had been overloaded by the construction crew guests staying

laundry was handy

carpet had pets fur

the beds and pillows were comfy and the rooms had a full kitchen with utensils and cookware that were handy

complete breakfast with something for everyone

we did have a misunderstanding about the shuttle when we arrived but that was quickly explained and sorted out

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

if a person is traveling at night it can be very frustrating to be led to an empty parking lot

breakfast, nice fluffy towels

we loved the pool hours and kids had so much fun

traveled with 4 adults and 4 kids on a church trip

breakfast was different. considering our current situation, it worked. pretty creative thinking.

so glad the pool was open, reservations required but open

we would have rushed back but felt we were okay because room service was non existent after 5 days

the fitness centre/gym needs a cycling machine.

breakfast was a true breakfast

no laundry

first floor room across from the laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

microwave or laundry bag, draft near window

the pool was open clean

laundry room in hotel, vents in the room super dirty

first room we were given had dirty laundry in a pile in the floor

bar could ve stayed open a little later than 10 o clock maybe 12

it was nice. i wish the pool was heated

the bar. pool. and the rooms are very nice.

pool area rooms are nice breakfast could be updated but still very good

lots of hotels but i have never had a shower like they had feel in love with it when we went for breakfast which

room size was super, the kitchen was helpful, and the breakfast good, i was wanting more options at breakfast

room layout room sizes breakfast dinner pool

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

was placed in a room next to the laundry and kitchen

pool had too much chlorine. caused a rash on my grandson

nearby there is a mall and various restaurants, a racetrack and casino, next to i75; we left very satisfied

convenient location, clean, good wifi, good breakfast

i also booked with hopes of room service for food & that wasn't available

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

pool /spa that is open late , fitness center and even a laundry room

nice and fairly priced laundry facilities

the pillows and towels smell bad i think it's the laundry detergent they use

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

it was great to have laundry services available to wash clothes

i liked the pool area

the breakfast was nothing to brag about. more centered in kids eating.

free parking

the breakfast was nothing to brag about. more centered in kids eating.

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

it was cheap and the laundry was cheap.

the laundry fee is quite reasonable

went to the laundry area to ask a question about why the television was not working, she told me that she did

they have a washer and dryer so anyone staying can do their laundry

staff members were very kind. very reasonable price to do laundry.

hotel advertised a nice indoor pool

was informed after i checked in that i had to give a 24 hour notice for the shuttle

print must be read: i even called to confirm a shuttle ran to and from airport -if there s a shuttle driver

pool 2-the exhaust fan from the bistro roared below out room- quite annoying 3-could hear the guest

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

the room we were given was next to the laundry room and the staff was doing laundry all night

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

they didn t have essentials , no fruit , no eggs , no oatmeal kids were running down the hallways

next door is an awesome paved trail for golf carts around a pretty pond with geese

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

bed smell from laundry in fitness room, seems ventilation system not working properly

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

gym was closed and there s no guest laundry.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

location free wifi free breakfast

an indoor swimming pool. cream cheese for the bagels

stars hotels usually have room to fellowship there was but a crowded kitchen to talk with friends and when i

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

lots of parking

friendly and helpful employees, on the highway, kitchen with room service.

proximity to venue destination, cleanliness, reasonably-priced restaurant on premises, indoor pool

the wifi somehow logged in to my phone and my accounts were hacked

dirty overall. soda cap in the corner of the room, crumbs in kitchen from previous guest.

wish they had a hot tub, and i kind of hated that the kids ran amok but that wasn't anything the staff could do

my kids loved it

the pool was great fir the kids

area around the hotel is kind of sketchy, old abandoned liquor store literally shares a parking lot with the

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

she was so sweet & welcoming for breakfast

i didn't use the gym but it had your basic equipment

location and pool

nice comfortable layout,nice pool area,food and drink served until 11pm

things open around the city but breakfast bar not open and have to buy a coffee paid our own pocket

kids playing football in hallway doors slamming

there was very little shower gel in the bathroom and only one little bar of soap

were able to ask for late check out without incurring a fee.

very clean, nice having a bar and food downstairs as well.

overly scented softener used in laundry

the bar atmosphere, the rooftop sitting area and the breakfasts were all amazing!

extremely close to fc stadium and washington park and the breakfast was a bonus and satisfying to our needs

bar is quaint

it's conveniently located and included a delicious breakfast

i decided to try room service, but no one answered after waiting over 5 minutes

i liked the bar area also

for our family - room was clean and comfortable, kids loved the pool

room, comfortable bed, nice view, friendly staff, good exercise room, pool was nice but it was too cold outside

small shallow pool. kids were not impressed.

we did use the pool and it was very nice with towels readily available

to the hotel and the parking garage is down and couldn t produce tickets, the front desks wifi is down, wait

the pool is ice cold. no heat whatsoever.

pool was cold.

we loved the bar and view of the river.

very. lean and comfortable. laundry was a bonus.

we were able to have early check in no questions asked

the pool was excellent and our room was so cozy and provided everything we could possibly

everything you need, friendly, great breakfast

the front desk, housekeeping, bartender, valet, and breakfast attendant were all great

also nice that you provide complimentary guest laundry services and an awesome omelet as well

free snacks & bar in the evening, wonderful, hot breakfast in the a

was cold, no wifi, pool was only 4ft, found out day after we had to pay 12 every time we left and came back when

the room stank like mould and the wifi doesn't work in the bedroom

but, if you are going to take away the pool, the gym, the snacks and the made to order breakfast

this hotel is pet friendly

great hotel, would be great to have a gym for business guests

also wish there was a shuttle service to and from the riverfront

the lobby bar creates delicious and beautiful handcrafted cocktails to order

we had to order room service for a pot of coffee

pool is actually located in a gym, and closed early

i also really enjoyed the peter thomas roth toiletries

the room service lady you said that we 'smelled like pizza'

great location for the bengals game! staff was fantastic and hotel bar and ambiance beautiful

the hotel fitness center is actually a snap fitness gym and has phenomenal equipment

we did get a fan from laundry

there was no laundry bag

a grab bar & soap shelf in shower - had 2 put soap & shampoo on floor - which is ridiculous

the bar stayed open late & the staff was very friendly and accommodating

inoperable wifi 2

was good, and it did have laundry somewhere within the building

depressing, floors with the laundry were trashed and almost scary

the free wifi is not good at all. we had to buy the better wifi for 5 dollars each day

only thing i did not like was that we missed the breakfast

breakfast was wonderful

the wifi was not working very well but the weather was very rainy

hotel was pet friendly but there was nowhere within close proximity to walk your dog

location and pet friendly.

our favorite staff member was the gentleman working at the social hour and breakfast

room was great. liked having the kitchen.

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

had to ask for house keeping no laundry facilities

parking and expensive room service

room service was fast and efficient and staff was

i over heard a staff member saying this hotel isn t made for kids

wifi should be included, and the valet is pricey.

bad if you had small kids taking a shower

wifi is not included.

expected the hotel to have laundry service

bathroom was gorgeous, beds were comfy and my kids loved seeing the art

some staff were amazing (room service delivery) but some were lacking and disinterested (front desk and bar)

funky phone system, very hard to place a room service order

only offered a petty roll away bed in an already small room

the room didn t have trash bags in the cans or extra bags for dirty laundry.

the price, i feel there should have been a complimentary breakfast included in the room rate

also they are a pet friendly hotel

location, front desk was awesome, breakfast was great. superior valet.

the bar in the hotel was not open. this could have been because of lack of staff.

had a gorgeous rooftop bar with some great music and hospitable bar staff

the rooftop bar has a fun vibe with wonderful bartenders

good free wifi

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

kitchen was down for breakfast

parking lot had quite a bit of trash laying around

friendly serviceclean room good breakfast

we had a family with kids above us and they were running around at 11:00 at night!

relaxing pool, hot breakfast, friendly staff, clean.

the entrance to the parking lot could be marked better.

laundry room is small, only one washer and dryer.

hot breakfast was great and the location was beautiful and convenient

good bar food and breakfast

rooms were big and all have a little kitchen

friendly staff, nice breakfast offering

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

good laundry unit

24 hr pool. too many kids to wanna swim

to covid precautions, pool and fitness center were closed and did not have hot breakfast

great location! kids loved the pool and the rooms were great! breakfast was phenomenal.

my kids enjoyed going up to the roof top bar and looking around the city

breakfast was fantastic so fresh and the guys changed out anything that had sat there too long and

the breakfast was really good and healthy

staff was friendly and helpful and the complimentary breakfast was upscale and really good

breakfast food was oustanding as were the employees whho manage that area

but the kids had to problem with any of it

we didn t take a pet, but it s a pet-friendly hotel and we saw furry friends

the price of the snack bar, coffee, and breakfast menu were on the pricey side.

disappointed when we found out the pool wasn t open and they weren t serving food, but under the circumstances

desk staff and manager are great, room was spotless and bar was fun

breakfast was good and the staff were very friendly and helpful

beds a bit stiff and the pool was highly clorinated

liked the friendly staff, clean rooms, and breakfast was great

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

we couldn't connect to the wifi in our room

the price at the laundry very

my kids did not get to get in

they need to have a full cocktail bar with some sort of outdoor patio to socialize with other guest

sofa bed was not your normal sofa bed, more like a trundle bed, only fits little kids

we asked to move our room twice due to a large party of kids that were there for a baseball event

the fitness room and the laundry room

in the lobby area, fiona's bar is great for an evening drink and simple meal, and poindexter's serves an ok

my kids appreciated it

honestly, everything was great. staff, location, facility, gym all are great.

drinks at the bar were way too expensive. especially for bottom shelf alcohol

we were across from the laundry and right next door to the exercise room

covered parking, proximity to newport on the levee and cincinnati.

parking spots were to close together. i know the hotel couldn t help that

the room and parking were superb

small parking spaces.

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

the location near so many restaurants, things to do, and the breakfast bar

breakfast was warm and good. and staff was super friendly.

parking, pool, staff

free breakfast was delicious

was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

the kids loved the pool

breakfast .. plain eggs possibly ( most kids do not like the peppers and cheese)

breakfast were really good,entree changed each day plus lots of daily items too

no laundry facilities for guest

wish it had laundry of some sort

it is a clean, new hotel with a friendly , helpful staff and free parking in a safe, quaint town

the bar and grill could have been better.

great location, cookies were awesome. used room service twice and was good value

next to loud highway. no laundry facilities.

no laundry facilities

indoor pool and breakfast was a bonus, room and shower well kept and friendly staff

the breakfast was great! my son loved the pool!

the parking lot was a complete disaster

excellent staff great laundry facilities great bed and

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

the location of our room very noisy next to the front counter and laundry room and the elevator

laundry room needs a change machine. i had to walk to truck stop for change.

excellent staff great laundry facilities great bed and wifi