laundry towels pilled in the hallways

the pool, work out room and hot breakfast in the morning.

very clean good breakfast friendly staff

free wifi & breakfast were included with the price

the parking area was a little over-crowded, but it was a holiday weekend.

no laundry facilities for guest

wish it had laundry of some sort

there were a few people in the bar area but not super busy

room service and close to casino.

the salad i ordered from room service was amazing

laundry facilities need much improvement

the kids had a coughing reaction to the chlorine odor so we had to leave the pool

big room. good breakfast. eveything exceeded expectations.

25 kids in a small pool

some kids were not supervised in the pool which ruined fun time with all our kids

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

were on the first floor across from laundry

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

the facilities laundry room needs updated equiptment.

laundry facility was clean and much needed

the room was great, i opted for the spa tub and it was useful after the long days.

the kids loved the pool

very comfortable and the breakfast was the best hotel breakfast i ve seen yet, so many options and more name

spa tub was weak

thought the breakfast could be improved

laundry piled in hall that was still there when we checked out

the pool area was cold and the pool was freezing.

gym and pool were great

no microwave ordered room service twice and food was cold, no way to heat it up

no room service menu in room

had to use the sister hotel for a load of laundry

that they allow pets and there are no special rules surrounding that

we stayed for our wedding night and they had rose petals scattered with campaign.

the free shuttle ride

food was delicious and bar area was great

parking

the swimming pool was closed! but due to the pandemic.

i would ve known about the extra pet charge and that we would not have been able to have a room with a balcony

really good staff! the lady at breakfast was super nice every morning

relaxing pool, hot breakfast, friendly staff, clean.

rooms with full kitchens

needed a choice of breakfast food for kids

i liked most the ability to have two separate areas, a bedroom and a living room/kitchen.

parking can be tight if busy.

the studio apartment with kitchenette

machines out of order, laundry 2nd floor

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

clean rooms, had good laundry facilities

facility has a laundry room for guests self-service

also, we were by the desk and laundry area

clean room and love the fact that has self laundry facility

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

it had a wonderful airport shuttle service that helped me get to the airport on time.

long term airport parking was an added perk

parking

it s in a great location, we love the suites and the free breakfast is really nice

the indoor pool water was cold.

pool area rooms are nice breakfast could be updated but still very good

fitness room is a bit limited in what it provides

that we had to pay for parking

the staff is amazing! they made sure we had a room to accommodate my family. 24 airport shuttle.

great customer service very clean property convenient location long term parking

kids were coughing, having a hard time breathing

did not have time for breakfast. i caught the airport shuttle at 6:30.

it was great to have laundry services available to wash clothes

clean , excellent decor, breakfast was well set up.

extremely clean, staff was friendly, nice breakfast, safe area.

the place is kids friendly and very safe

kids and i were disappointed to say the least

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

bed smell from laundry in fitness room, seems ventilation system not working properly

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the room we were given was next to the laundry room and the staff was doing laundry all night

older faciltiy, definitely need an update. i won't bring kids to sleep here.

kids playing in the hallway, too many people allowed in one room

laundry was handy

the room was terrific and included a kitchenette

complete breakfast with something for everyone

the pool is a little small but the kids liked it

the room was great! loved the kitchen

parking lot was very well lit

pool looked nice but appeared to always be crowded and felt rather uncomfortable working out in the

breakfast was different. considering our current situation, it worked. pretty creative thinking.

was clean, bed very comfortable, breakfast delicious

nice breakfast, the pool and exercise room. room was spacious beds were comfortable.

first floor room across from the laundry

no laundry

microwave or laundry bag, draft near window

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

breakfast was great, staff was very kind

gym was closed and there s no guest laundry.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

the parking lot was a bit small to back out

close to the highway. staff was friendly. room was clean. hot breakfast.

my son and i went to the gym and worked out together

was placed in a room next to the laundry and kitchen

sink drain in kitchen area did not drain

the breakfast was very fresh, area neat and well kept

loved the bar in the main lobby, pool, and the shower head in the shower was amazing!

she told her everything to do for the airport shuttle

the pillows and towels smell bad i think it's the laundry detergent they use

nice and fairly priced laundry facilities

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

pool /spa that is open late , fitness center and even a laundry room

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

laundry room in hotel, vents in the room super dirty

first room we were given had dirty laundry in a pile in the floor

1st shift was really rude and noway i am paying 20 per person to eat breakfast my kids was wanting

the pool was closed after i asked them a couple of days prior to coming to the hotel and they said it

the hotel offers extended parking and 24-hour airport shuttle - a must for this most recent trip

staff members were very kind. very reasonable price to do laundry.

i didn t like the fact that online it states that they have a pool

the kids were very

decor was nice, parking was easy, room set up was functional

no pool

the laundry fee is quite reasonable

went to the laundry area to ask a question about why the television was not working, she told me that she did

small gym and guest laundry

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

it was cheap and the laundry was cheap.

the gym room/laundry room stank

have a hot breakfast options, not just grab and go food.

the staffs' fault, but when i booked online, i was led to believe that the pool was indoors; my grandchildren

they didn t have a inside pool

we didn t swim, but the pool looked nice

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

the pool was perfect for my kids

clean, amenities good, breakfast good, swimming pool and gym

hotel is nice, my kids love swimming in the indoor pool, the rooms are very clean, big and super comfort

parking was very convenient, it was nice to have breakfast before heading out for our day (wish the

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

lots of parking

pool was cool, parking lot lights to bright into room, no free breakfast.

heated pool was not that warm and they didnt have proper ventalation in pool room

the pool was a little chilly!

next to loud highway. no laundry facilities.

no laundry facilities

all employees encountered were very helpful and breakfast was just what i wanted.

needs more parking.

the spa was down and not working and breakfast was just ok at best

the location of our room very noisy next to the front counter and laundry room and the elevator

excellent staff great laundry facilities great bed and

laundry room needs a change machine. i had to walk to truck stop for change.

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

most things in room were barely functional and pet policy was not stated until after check in

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

kitchen was down for breakfast

good free wifi

had a gorgeous rooftop bar with some great music and hospitable bar staff

overly scented softener used in laundry

the decor of the hotel, restaurant with bar in same location as our room, the quaintness and personal touches

location was good. also that the hotel for once had a secure wifi

the bar atmosphere, the rooftop sitting area and the breakfasts were all amazing!

hours of restaurant and bar operations

very. lean and comfortable. laundry was a bonus.

the pool was great ud83dudc4d good coffee and good breakfast

everything. gym is nice

everything you need, friendly, great breakfast

good location, polite associates, swimming pool for the kids to relax was a plus.

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

good laundry unit

nice little breakfast with hot and cold options, as well as coffee and water all day in lobby

to covid precautions, pool and fitness center were closed and did not have hot breakfast

pool was closed and we were not made aware before stay. we had some very disappointed kids :(

is no longer on the shuttle route with the casino, but it is still advertised that way thru the casino website

hotel is marked as pets allowed

i wish they had a free breakfast

great gym

100.00 dollar pet fee and all the taxes on the room

room was great. liked having the kitchen.

lobby, gym all very nice

carpet, curtains, and bathroom need updating to match the lobby and gym

hotel was pet friendly but there was nowhere within close proximity to walk your dog

our favorite staff member was the gentleman working at the social hour and breakfast

was good, and it did have laundry somewhere within the building

depressing, floors with the laundry were trashed and almost scary

only thing i did not like was that we missed the breakfast

made breakfast a joy

breakfast was wonderful

the kids in the next room were loud the first night

beautiful hotel, bar and rooms!!

great location for the bengals game! staff was fantastic and hotel bar and ambiance beautiful

well maintained historic hotel. loved the bar area. good food at a reasonable price.

the room service lady you said that we 'smelled like pizza'

there was no laundry bag

we did get a fan from laundry

street noise, half mirror in bathroom, no room service

paid for king room with whirlpool and fireplace in the room

i also liked the 24 hour room service

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

had to ask for house keeping no laundry facilities

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

booked this hotel because - among other things - we were looking forward to go swimming with the kids

expected the hotel to have laundry service

bathroom was gorgeous, beds were comfy and my kids loved seeing the art

we had a great visit to the hotel spa and the restaurant had a fun and classy vibe

friendly staff, well equipped rooms and flying wifi less than 5 minute walk from riverfront

the bartenders in the lobby bar make great cocktails

location couldn t be better front office staff is excellent gym is decent

order room service or get food in the bar after the concert i went to and had to walk in order to eat at

cold room service french fries, dead flies on window sil

the restaurant and room service wasn't available (pandemic)

i over heard a staff member saying this hotel isn t made for kids

the room didn t have trash bags in the cans or extra bags for dirty laundry.

the location, the bar in the lobby and the gym were great.

the price, i feel there should have been a complimentary breakfast included in the room rate

breakfast/ coffee would be nice. a night light in the bathroom softer bed

the only thing i could complain about would be that the rooftop bar had told us they closed at 1130 and when

the gym was sufficient

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

liked the friendly staff, clean rooms, and breakfast was great

we couldn't connect to the wifi in our room

was very clean the breakfast food was good and the staff was very attentive to cleanliness the pool was

the fitness room and the laundry room

it's a real gym with a locker room

my kids appreciated it

cincinnati history. bar staff and kitchen were exceptional. parking.

drinks at the bar were way too expensive. especially for bottom shelf alcohol

laundry room is small, only one washer and dryer.

kudos to the chef for the free breakfast - hot cooked choices ready to grab, along with continental items also

the rooftop bar steals the show and is highly recommended for adults that need a night out alone

they ran out of regular coffee at breakfast and i ddnt hv the heart to ask them to make more

there needs to be more glassware and kitchen items

the price at the laundry very

great amenities including the bar, pool, fitness center and free breakfast

i needed to do a lot of work from my room and the wifi and good sized desk made this very convenient

my kids did not get to get in

we enjoyed everything. the rooms were clean. the pool was a nice size.

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

no shower gels provided, only a tiny bar of soap to use at sink and shower

it was pricey. breakfast was not included. bar set up was odd.

the lighting, customer service, pool and gym area, parking, lounge and our room

the kids loved the pool

we used the gym area and it was nice as well

good breakfast, kids liked, they said

my kids love being in the pool

the lady that does the breakfast in the morning has become my favorite

it being cold out and has snowed i almost slipped in the parking lot with all the ice that needs to be taken

we spent a lot of time in the pool, which was great, and used the laundry as well

the lights are dim and the main light in the kitchen only had one of the two florescent bulbs working

the pool was closed due to covid but that's out of their control.

breakfast was so much better than the free breakfast in other hotels

comfy bed, roomy , great hot breakfast

pool a little small but fun. wifi didn't work well in our room.

but the downside was the pool was too cold

the pool was out of order

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

the pool was too cold

bed wasn't too comfortable and there was no guest laundry on my floor.

great breakfast, great fitness center

the lights in spa tub didn't work and for the price room could've been a little bigger.

i was disappointed with the saturday breakfast because there was no sausage to go with the powdered scrambled

the amount of noise that happens after 9pm screaming kids running the halls

the kitchen and that i was about to cook instead of going to a restaurant everyday.

easy access, very clean, complimentary breakfast.

didn't have the complimentary breakfast so can't comment on that

the breakfast.