gym was closed and there s no guest laundry.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

an indoor swimming pool. cream cheese for the bagels

my son and i went to the gym and worked out together

location free wifi free breakfast

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

the room we were given was next to the laundry room and the staff was doing laundry all night

this is a pet friendly facility

kids without control

was placed in a room next to the laundry and kitchen

breakfast bar had a good variety

sink drain in kitchen area did not drain

nearby there is a mall and various restaurants, a racetrack and casino, next to i75; we left very satisfied

convenient location, clean, good wifi, good breakfast

bed smell from laundry in fitness room, seems ventilation system not working properly

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

the laundry facilities were cheap which was a plus

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

staff members were very kind. very reasonable price to do laundry.

the kids were very

not able to have shuttle available

print must be read: i even called to confirm a shuttle ran to and from airport -if there s a shuttle driver

i didn t like the fact that online it states that they have a pool

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

pool /spa that is open late , fitness center and even a laundry room

the pillows and towels smell bad i think it's the laundry detergent they use

nice and fairly priced laundry facilities

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

need to take your own laundry detergent, none available to buy

went to the laundry area to ask a question about why the television was not working, she told me that she did

they have a washer and dryer so anyone staying can do their laundry

it was cheap and the laundry was cheap.

small gym and guest laundry

it was great to have laundry services available to wash clothes

extremely clean, staff was friendly, nice breakfast, safe area.

bed, shower, fridge, wifi

kids and i were disappointed to say the least

was a light going out on the pool so it was flashing into the room all night long

only complaint i found was the lack of handicapped parking in the front of the hotel

not much parking in front.

really enjoyed the complimentary tea/coffee, breakfast, hot tub and pool, the architecture, and design of the

we also enjoyed breakfast

has nice pool and hot tub

microwave or laundry bag, draft near window

first floor room across from the laundry

no laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

the breakfast was really good

laundry room in hotel, vents in the room super dirty

first room we were given had dirty laundry in a pile in the floor

only thing would be that when we booked it, they didn t mention that the restaurant and bar were under

i wish the pool was heated more and i would have loved a hot tub to be there

1st shift was really rude and noway i am paying 20 per person to eat breakfast my kids was wanting

breakfast was different. considering our current situation, it worked. pretty creative thinking.

enough handicap parking

note on site states shuttle, but there is none at the time due to short staffing

pool and jacuzzi were perfect after a day on our feet all day

charlie the shuttle driver, big hearted loving family man

laundry was handy

the breakfast was straight i'm a vegetarian so i'm limited in what i eat i just don't eat meat

nice & clean. shuttle to the airport.

saltwater pool, clean and well equipped gym, cleanliness, location & staff were great

saltwater pool, clean and well equipped gym, cleanliness, location & staff were great

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

first day pool wasn t open

thin and we were placed next to someone, even though there were few guests staying at the hotel, wifi is terrible

not a lot of parking out front

s so clean and i was happy that there s not a lot of people hanging in the parking lot who weren t guests

the gym room/laundry room stank

location was great. near gym granddaughter was playing tournament game

quiet, good breakfast

pool was being worked on

great breakfast and staff

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

swimming pool and gym facilities

traveling with kids that a huge issue

was a little disappointed by the $50 wifi deposit, especially since i didn't bring my laptop

king mattress was not soft at all and it was uncomfortable to sleep on and the breakfast was not good

the hot breakfast and service with a smile always

the room size . pet friendly.

well-appointed rooms with full kitchens

eggs for breakfast were undercooked. no other issues.

the kitchen staff not so friendly

close to airport and my business venue a free shuttle that helped

airport shuttle runs 24 hrs so very convenient

the gym is amazing, love it

the indoor pool was a little too cold. kids lips were turning blue.

not really a bad thing but took up some parking area

facility has a laundry room for guests self-service

clean rooms, had good laundry facilities

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

also, we were by the desk and laundry area

machines out of order, laundry 2nd floor

clean room and love the fact that has self laundry facility

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

hard to get a parking spot..parking lot was full.

they provided airport shuttle. restrauant food was very good! nice place to stay.

had to use the sister hotel for a load of laundry

the room service was prompt and outstanding

clean, quite very nice room! good gym. very good restaurant!!

we stayed for our wedding night and they had rose petals scattered with campaign.

pool and work-out room comfortable

every thing was great except spa tub was week

the breakfast was awesome, and the kids loved the pool.

spa tub was weak

very clean and the pool area was excellent. offered a variety of snacks in the lobby.

friendly staff , breakfast was good. kids loved the pool liked it all

laundry piled in hall that was still there when we checked out

we were able to leave out car in their parking lot

free breakfast, very expensive breakfast instead, we have 3 kids so well probably stay next door next time,

we stayed ,there were soccer kids running around like a bunch of yard apes and playing soccer in the hallways

pool was tiny and there is no hot tub.

the facilities laundry room needs updated equiptment.

laundry facility was clean and much needed

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

were on the first floor across from laundry

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

laundry facilities need much improvement

the kids loved the pool

not much breakfast one day

gym needs free weights. it was just bland.

the chlorine level seemed a bit high in the pool...

next to loud highway. no laundry facilities.

no laundry facilities

the spa was down and not working and breakfast was just ok at best

needs more parking.

the parking was close to the nearest exit door, the rooms were perfect for what we needed, the

the location of our room very noisy next to the front counter and laundry room and the elevator

excellent staff great laundry facilities great bed and

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

laundry room needs a change machine. i had to walk to truck stop for change.

excellent staff great laundry facilities great bed and wifi

noisy kids running up and down the hall and taking over the pool

some of the other guests were a little loud in a nearby room- perhaps they had the door open, and kids were

way too much chlorine in indoor pool, kids had red eyes

dirty overall. soda cap in the corner of the room, crumbs in kitchen from previous guest.

gym is a bit small and limited

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

the pool was nice!

close to everything waffle house mcds and skyline accords street- pool is warm and so fun !!

the morning breakfast was wonderful and the hours were perfect to accommodate all guests.

inside pool

kids playing football in hallway doors slamming

kids playing football in hallway doors slamming

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

had kids so was disappointed pool was closed. understandable though.

very clean, nice having a bar and food downstairs as well.

i had to switch rooms bc my first room was directly above the laundry room

was unable to access the laundry room with my key

breakfast .. plain eggs possibly ( most kids do not like the peppers and cheese)

staff and was surprised with the quality of the food and the service received and the parking was

breakfast was very good

restaurant experience was quite confusing- it was unclear how to order room service (we ended up calling the

also wish there was a shuttle service to and from the riverfront

food was delicious (duck dinner) but neither of our sides were put through to the kitchen, and forgotten about

welcoming staff and delightful bar with excellent restaurant

pet fee was $75 which is very high compared to other hotels of similar standard

the room was nice, the gym was updated and the location was the downtown.

lastly , great gym and locker room , but there were no keys to the lockers to be found when i wanted to go

great bar

by the pool didn't work but not a big deal since there were fully equipped showers available in the locker

we were there for a gymnastics meet and it was crowded all the time but the staff were friendly, funny and

also nice that you provide complimentary guest laundry services and an awesome omelet as well

especially the bar staff at the manager's reception and the breakfast crew who did a great job keeping a very

we love the embassy suites riverfront. we visit all of the time with our kids. love the area!

wifi in the room was a plus

we loved the free breakfast, the beautiful views, and emmy the hotel pet macaw.

we weren't allowed to have an extra cot for our kids

the room service personnel were fabulous..

website wasn t updated to say that there was no shuttle to casino

i loved that jack casino ran a shuttle to and from the hotel

front desk and room service was very polite and attentive

bed was comfy spa tub was excellent staff were nice and helpful

unfortunately, the family next to us had several kids that were allowed to run wild,yelling,screaming and ruined

the pool was closed at the time of our visit. our kids were very disappointed.

no food my kids would of wanted

no hot water and wifi was rubbish

the room didn t have trash bags in the cans or extra bags for dirty laundry.

parking and breakfast cost extra.

the only thing i could complain about would be that the rooftop bar had told us they closed at 1130 and when

expensive parking like all downtown hotels. no comp breakfast or drinks.

breakfast/ coffee would be nice. a night light in the bathroom softer bed

very. lean and comfortable. laundry was a bonus.

pool and the extra area downstairs with pool table and tvs

it was a busy weekend and the hotel bar was not open

was looking forward to using the pool tables, only to find out that there was none that i seen

if your on one end and kids are on far end and they splash, it will hit you

had to ask for house keeping no laundry facilities

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

i have better water pressure at the local gym

room service for breakfast was terrible

pros: room service/breakfast was easy to order & arrived on time the room was fairly quite

cold room service french fries, dead flies on window sil

the restaurant and room service wasn't available (pandemic)

location couldn t be better front office staff is excellent gym is decent

there was no laundry bag

we did get a fan from laundry

i chose a 4-star expecting access to food, drinks and wifi

my kids and i used the baby s shampoo we brought

also, it wasn't mentioned that they are currently remodeling which meant the restaurant, room service, and bar

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

they also gave me a late check out of 1 pm which was amazing

breakfast was wonderful

the morning for breakfast was outstanding

nice, the rooms were large and the furnishings were comfortable, it was quite, clean, and the kitchen was well

that the billiards and bar were on separate floors

great breakfast

it had a full kitchen, nice size living room, big bathroom, and a huge bedroom

bed compfy and breakfast good

my kids enjoyed going up to the roof top bar and looking around the city

the breakfast was really good and healthy

staff was friendly and helpful and the complimentary breakfast was upscale and really good

clean, friendly staff, close to nearby entertainment, and breakfast was amazing

rooms were large with full kitchens (no oven, just a cooktop)

expected the hotel to have laundry service

funky phone system, very hard to place a room service order

good for families with kids, alot of inappropriate nude arts and magazines

the gym was standard -- nothing too special, but adequate.

room service was unfriendly.

overly scented softener used in laundry

wish the bar had been open

limited items for breakfast

the added bonus of amazing free breakfast, coffee

the decor of the hotel, restaurant with bar in same location as our room, the quaintness and personal touches

laundry room is small, only one washer and dryer.

love the gym and friendly staff.

the rooftop bar steals the show and is highly recommended for adults that need a night out alone

the phelps bar was closed!

the room was cozy and loved the kitchen will definitely be a return customer

seem to hog the pool the entire weekend and let their kids run around wet throughout the hotel - wish something

the price of the snack bar, coffee, and breakfast menu were on the pricey side.

thought the property was very modern and i loved that they were pet friendly

no restaurant; no breakfast; bar closed too early.

no breakfast they need a breakfast in the morning.

we were across from the laundry and right next door to the exercise room

the breakfast wasn't that great either

i could say the parking is tight but really no cons to this property

it was cleaning and had parking on spot. plus late check out times.

free parking, walkable to sports complexes

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

it was a convenient to great american ballpark with a shuttle stop right next to hotel parking lot

a lot of parking space near hotel and perfect view for cincinnati uptown

the hotel was great , but the kids were upset the pool was out of order.

elevator when hotel full takes longer to get to your floor, also would like breakfast to last till

the rooftop bar has a fun vibe with wonderful bartenders

kitchen was down for breakfast

good free wifi

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

had a gorgeous rooftop bar with some great music and hospitable bar staff

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

good laundry unit

great location! kids loved the pool and the rooms were great! breakfast was phenomenal.

you could hear kids yelling and traffic outside all night long.

it was super clean. we had the pool to ourselves. the breakfast & coffee was great!

the price at the laundry very

allowed early check in, it was very clean, he pillows and shower were awesome, loved the shampoo and

location, loved the breakfast and parking, the staff was great, and the room was wonderful

location, personnel, big room, comfortable, very clean, very good breakfast.

pool was nasty and closed one working elevator ice machine broke on 2nd floor gym was inadequate

breakfast. we got there at 9. another empty. no cups. placed trashed.

weak wifi

breakfast was delicious

friendly staff, good breakfast, good location

the pool is nice too but a smidge

the fitness room and the laundry room

it was brights and colorful especially for kids

this was possibly due to the floor being pet-friendly

the location and parking garage are great. hotel bar cool. room clean and staff very friendly.

it is obvious it is a pet friendly hotel. need better circulation in the halls.

no laundry facilities for guest

wish it had laundry of some sort

if additional amenities such as room service and valet service are available, more info provided at checkin or

shuttle from hotel to casino. amazing cookies. very friendly staff. bar prices not bad.

room service and close to casino.

not sure why at midnight the parents weren't in the room with the kids

parking lot had lots of space

the area was a very busy traffic area. not very easy to get into parking area or to leave

the entrance to the parking lot could be marked better.

clean smells wonderful pool was open outdoors 247