room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

the kids loved the pool

it said you could order room service which you could not

i couldn t believe how nice the kitchen staff was, and how good the vegitarian options were

this is a pet-pev of mine

the fitness room and the laundry room

food and bar closed at 11 and there is nothing nearby

the bar food/drinks were also pretty yummy

the location and parking garage are great. hotel bar cool. room clean and staff very friendly.

my kids enjoyed the free pool table in the lobby.

wifi was horrible

we couldn't connect to the wifi in our room

very clean great breakfast

beds a bit stiff and the pool was highly clorinated

bed was comfortable. breakfast was good. location excellent for our purpose.

the price at the laundry very

the wifi was pretty great too

we asked to move our room twice due to a large party of kids that were there for a baseball event

everything was clean and comfortable. i loved the separate bath areas perfect for kids.

the bar was nice and breakfast was great

we spent a lot of time in the pool, which was great, and used the laundry as well

didn t have breakfast

good location and good facilities though didn t use pool or gym

expensive. pool closed. no hot breakfast.

the pool was very small.

good laundry unit

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

pool was closed and we were not made aware before stay. we had some very disappointed kids :(

we came to swim and the pool wasn't open til late in the evening it was being serviced and when they did get it

you could hear kids yelling and traffic outside all night long.

the pool was on the small side and was a max depth of 4 feet deep

the pool was too cold

my kids would have preferred it to be deeper

but the downside was the pool was too cold

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

had a gorgeous rooftop bar with some great music and hospitable bar staff

the rooftop bar has a fun vibe with wonderful bartenders

good free wifi

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

kitchen was down for breakfast

didn't have the complimentary breakfast so can't comment on that

the kitchen and that i was about to cook instead of going to a restaurant everyday.

easy access, very clean, complimentary breakfast.

the breakfast.

could work on a better breakfast for the price of the stay other then that every thing else was great

breakfast area was spacious and tables spread out-i didn t feel jammed in next to people,

limited breakfast

breakfast, ready made very dry scrambled eggs, ev chargers only catering tesla

quickly breakfast was replenished with the amount of guests eating

we were across from the laundry and right next door to the exercise room

while i didn t eat a full breakfast here, i did grab a muffin and checked out the rest of the offerings,

the breakfast staff is a little unfriendly

breakfast with hot and healthy options, room very clean and comfortable

breakfast was good but both mornings there was no coffee

bathroom laundry items (towels, cloths, etc

checking out with peta was amazing

the location, the staff, breakfast & the room

parking was very limited and we ended up parking across the street where there is a restaurant and

location seemed like an up and coming neighborhood but our car was safe in the adjacent parking lot

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

ample parking

breakfast and coffee were great

free breakfast was delicious

parking, pool, staff

overly scented softener used in laundry

i have never experienced a bed and breakfast. this was a great first time experience.

breakfast was phenomenal!

the three course meal was wonderful as was the complimentary breakfast

extremely close to fc stadium and washington park and the breakfast was a bonus and satisfying to our needs

laundry room is small, only one washer and dryer.

we pulled out the sofa couch for the kids and could totally tell it had not been cleaned

hot breakfast was great and the location was beautiful and convenient

was disappointed that there was no grab bag breakfast available daily.

was amazing and we only stayed one night but from the valet and front desk to the bartender and breakfast staff

expected the hotel to have laundry service

the spa was amazing

the hotel gym had a variety of equipment

some staff were amazing (room service delivery) but some were lacking and disinterested (front desk and bar)

withe a weekend away from kids, a girl just wants to take a hot bath

the bar was not open on a friday night

wifi was pretty bad- it almost never worked well

early check in was appreciated. parking garage across the street.

the wifi was not working very well but the weather was very rainy

breakfast was great and rooms were so nice.

was good, and it did have laundry somewhere within the building

depressing, floors with the laundry were trashed and almost scary

they also gave me a late check out of 1 pm which was amazing

wifi only free if you book through hilton and sign up for email list

free breakfast, good location, nice gym.

there was no laundry bag

we did get a fan from laundry

my kids and i used the baby s shampoo we brought

it had no lobby, no restaurant, no pool, no bar

wifi out of service

very. lean and comfortable. laundry was a bonus.

good location, polite associates, swimming pool for the kids to relax was a plus.

the front desk, housekeeping, bartender, valet, and breakfast attendant were all great

there s a nice game room and small pool downstairs

stayed 2 nights including new year s eve and the bar was closed by 10pm

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

had to ask for house keeping no laundry facilities

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

gym needs upgrade

room service was closed too early

wifi should be included, and the valet is pricey.

pros: room service/breakfast was easy to order & arrived on time the room was fairly quite

i over heard a staff member saying this hotel isn t made for kids

took an hour to get a drink from the bar poor staffing the hotel was noisy with a lot of street noise and room

i also really enjoyed the peter thomas roth toiletries

everything including the kids and i experience was wonderful!!!

i also like it's pet friendly my pomeranian enjoyed her stay as well ''

pet friendly, but no where to walk a doggor

unfortunately, the family next to us had several kids that were allowed to run wild,yelling,screaming and ruined

sucks that it didn t have a breakfast or room service, although it says they did

a lot of kids running around

the gym needs a little more throughout the brand

we had a great time at the aquarium and the pool, gym, and surrounding amenities were above expectations

great location, no pet fee, parking available next door for only $10/day.

the pool was very small but entertained the kids for a short time.

pool warm enough to swim

valet was subpar. young kids sitting on their phones not waiting on guests.

front desk and room service was very polite and attentive

small shallow pool. kids were not impressed.

the room didn t have trash bags in the cans or extra bags for dirty laundry.

after being treated so politely and wonderful we were even given free drinks at the rooftop bar as an anniversary

expensive parking like all downtown hotels. no comp breakfast or drinks.

the breakfast.

location and breakfast!

great location clean breakfast was good

breakfast was good and the kitchen staff did well restocking the buffet as needed

breakfast food was oustanding as were the employees whho manage that area

staff was friendly and helpful and the complimentary breakfast was upscale and really good

the breakfast buffet had many options very delicious

also nice that you provide complimentary guest laundry services and an awesome omelet as well

the carpeting and furniture were in not-so-nice of condition and the doors were very difficult to open

i was very grateful we could shut the bedroom door after putting the kids to bed and my fiance and i could

cold breakfast pastries

we loved the free breakfast, the beautiful views, and emmy the hotel pet macaw.

i took my daughter to swim but there were like 25 screaming kids (kids old enough to know better) and hair

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

heat was broke in our room and wifi worked everywhere besides our room

i wish the pool was warmer. a little on the cold side for me.

the wifi was hit and miss.

did not like the wifi, it was very difficult to connect and reconnect each day

noises all night but we couldn t unplug it because it had 4 inch thick ice in the back, the wifi didn t work

the pool was very cold & we missed the hot tub. we still had a great time!

great beds - very clean- standard hi express breakfast- good location- easy parking

gym was pretty basic the hotel was close to nothing the hotel shop lacked alot the breakfast was

things open around the city but breakfast bar not open and have to buy a coffee paid our own pocket

i came to the thinking that pool was open so had to disappoint my kids

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

had kids so was disappointed pool was closed. understandable though.

a lot of litter) part of town, poor wifi signal, practically nonexistent and kind of a high price for no

they don't have the laundry

roof top bar & food.

dining hours were limited, the room service food was so salty it was inedible (ordered twice and both were

stayed there and there was a dog barking next door all night i called room service and they did

loved the free parking

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

the outdoor pool

room stunk of pet - possibly urine and definitely old and musty

there was free internet and parking

she stated that i had to request room service but they would service it every two days

we had to order room service for a pot of coffee

their shuttle service was excellent

we were provided a free shuttle to the game

your hotel is an absolute gem. easy access to cincy, restaurants. walkable, pet friendly.

welcoming staff and delightful bar with excellent restaurant

small parking spaces

bed was extremely comfortable breakfast was delicious very quiet & clean free parking

friendly staff. free parking. free breakfast. clean room.

staff was great to accommodate my kids to get to use the pool.

pool was cold, but we assumed it was due to the door not working properly therefore it had to stand

it would be nice if they offered room service, at least for breakfast.

the area was really nice with free parking.

room, large and loved the fireplace

wifi & cell reception were awful, and the tv channels were frequently in & out.

first time confusing about parking

the breakfast wasn't great

more selection for breakfast and the pool could be warmer, but just a minor change.

very clean abd modern room. but breakfast isn't great

good gym and pool

more selection for breakfast and the pool could be warmer, but just a minor change.

laundry facility on-site was awesome

very helpful staff. inexpensive nearby restaurants. onsite laundry facilities.

laundry machines could use a little clean up

the breakfast was really good. the kids had fun in the pool

the bed was very comfortable the spa shower is amazing

i had to switch rooms bc my first room was directly above the laundry room

was unable to access the laundry room with my key

the rooms, pool and staff!

lovely plantings, plenty of parking

they gave us a handicap room so this is probably why), breakfast was excellent, we enjoyed the pool to ourselves

the gym was great. the laundry was great. the customer service was awesome.

front desk says can't make change for laundry

extremely clean & helpful. breakfast was very nice!

clean towels, no room service, no working remotes, no breakfast, no working hot tub, no access to gym equipment

gym equipment was old and broken

parking, fitness, breakfast was excellent

indoor pool and breakfast were nice

staff at the breakfast was great

super clean, nice sized pool

property is well maintained with ample parking

the pool was closed, yes we wanted to let the kids have time with cousins in the pool and the laundry was closed

facilities laundry pool etc are in the same building and the facility is clean enough for a person with

i wasn't concerned about my car being broken into, the outside along with the inside lobby, laundry room,

the desk attendant on 3/23 was sorting laundry on the restaurant tables when i was checking out

like the updates, more modern rooms, pool, laundry and exercise space

didn't notify me online or at the desk that the pool wasn't available

i walked in the hotel room it smelled like a pet

pool was closed

that are usually included in other hotel packages are not, such as breakfast (extra charge) and wifi (password

loose the pool and don t charge for breakfast

thing i don't like is laundry room needs new washer and dryers also upgrade shampoo lotion conditioner to all

the cleanliness,convenience to restaurants and the continental breakfast.

my son loved the pool

i wasn't expecting a kitchen. pleasant surprise.

clean, had kitchenette, nice hot breakfast , friendly staff, had ice cream treats etc for purchase

leaking from roof in work out room and middle of lobby with bins and signs/laundry bins collecting water

worn, frayed, mold in shower, stained mattress, rude staff, overflowing trash cans, dirty laundry on the floor

many children for parties running all around hotel and pool over crowded with children all

breakfast was great happy hour and my kids loved the pool

daughter had an unfortunate incident at her tournament where her gym bag was stollen

the pool is very convenient for the kids

great location and breakfast and the mini bar in the front lobby for adult only

great location and breakfast and the mini bar in the front lobby for adult only

pool area was clean and inviting

close, loved the pool. the rooms were very nice

no fridge, no microwave in room, laundry was 1 machine for the whole facility&

rooms were not clean, my pillow case had mildew all over one side they did not pick up our room service order

is clean, the staff is always welcoming,and friendly, and the breakfast is a huge plus

breakfast and amenities

they offered limited breakfast including cereals, yogurt and muffins

could use a laundry facility within the hotel.

kids running in the hall and being loud but i was once a kid too so i understand it lol

the pool water was dirty and the bed was uncomfortable.

wifi was good

location, comfort, policy for pets

other one sound like the windows was wild open and it’s was hear the highway the whole night my kids got up

room service did not show up for entire

good room service every day

swimming pool, staff are really nice,rooms are clean!

bar in the lobby was nice after driving 5 hours

had a 24 hr gym, laundry, and our room even had a full kitchen area including a dishwasher, stove and fridge

the shining star was the laundry though, which has loads of machines which can be paid for and operated by an

the laundry room was clean

liked having in room toaster and 24 hour laundry and exercise access.

kitchenette, self-serve laundry area, clean bathroom

nothing works: laundry machine, pancake machine, communal fridge, threadmill, all at of order

very clean. excellent breakfast. quiet neighborhood, large room.

the breakfast bar had many varieties to choose from, the food itself was simply bland

breakfast was mediocre, but most hotels seem to be mediocre now.

the woman who took care of the breakfast was the

trouble logging into wifi; the initial desk clerk who helped us struggled some with english but was very helpful

gym

clean and nice breakfast

the gym was big with lots of things to use and they had tvs mounted on the wall (my son used the gym)

the front desk was very helpful in connecting us to wifi

the laundry and gym areas were well appointed and clean

pool heater was not working, so kids couldn't swim. shower temp was hard to regulate.

pleasantly surprised to see hot items on what we expected to be a continental breakfast - the egg sandwich was

the size of the suite was amazing. lots of storage. clean. we loved the pool area.

the kids didn’t get to go to pool because it stayed full but other than that amazing!

the laundry facility could be cleaner than current status, the machines were quite dirty inside

would have liked to have a buffet breakfast, but that wasn t possible with covid

breakfast was amazing and the location was great

nice and big very beautiful elegant food was great love the waffles and the fact it had indoor pool was great

large pool, large rooms and a good breakfast.

no laundry facilities

good parking

the beds and the breakfast time

breakfast was really really good and the staff was amazing the pool was very clean and the facilities around

everything. especially ground level and the pool and breakfast

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

clean room and love the fact that has self laundry facility

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

bed was comfy. pool was nice. late check out

it was hard to find handicap parking.

also, we were by the desk and laundry area

facility has a laundry room for guests self-service

clean rooms, had good laundry facilities

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

machines out of order, laundry 2nd floor

that is all i liked oh yeah laundry room that was ok

for cash deposit of $100 for a hotel with people doing drugs in the parking lot and some questionable ladies if

there is an elevator and free parking

better security around the parking lot

roamed the parking lot

no blanket for cough bed, floors was dirty when we got there, tolit sits so low to the ground, laundry was on

location to the laundry services - stuffy near it

laundry is convenient

the convenience of the onsite laundry facility

laundry facilities were perfect and loved that they accepted credit cards

not really a bad thing but took up some parking area

close to airport and my business venue a free shuttle that helped

did not have time for breakfast. i caught the airport shuttle at 6:30.

kids were coughing, having a hard time breathing

airport shuttle runs 24 hrs so very convenient

wifi was terrible

we didn t make it early enough for the pool but i m sure we will come back again

there was not an indoor pool, and the gym was geared to hand weights only

i would ve known about the extra pet charge and that we would not have been able to have a room with a balcony

i could travel with my pets and know that they were safe with me at night

shuttle to airport

clean and comfortable. close to the airport with shuttle service

kitchen included a microwave, full-sized refrigerator, dishwasher, sink with dish washing detergent

loved the two bedroom suite with full kitchen

well-appointed rooms with full kitchens

they do have vending machines that work, ice, and a laundry area

first of arrived and there was dirty laundry baskets and take out food all in the parking lots

unfortunately, they have coffee in the mornings but no breakfast and the pool is closed

they lied on the online add saying there pool was up they had breakfast ect they didn t even give you a coffee

the price was way to high. i just wish i was allowed to take breakfast to the room to eat.