laundry room needs a change machine. i had to walk to truck stop for change.

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

excellent staff great laundry facilities great bed and

the location of our room very noisy next to the front counter and laundry room and the elevator

bed was hard, wifi link was spotty at best, sink in the bathroom was cracked, hot water was roughly 90 degrees

next to loud highway. no laundry facilities.

no laundry facilities

all, the gym.

all employees encountered were very helpful and breakfast was just what i wanted.

needs more parking.

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

snack bar ice cream was melted

furniture was very dusty and floor in swimming pool was dirty

proximity to venue destination, cleanliness, reasonably-priced restaurant on premises, indoor pool

fitness room was

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

gym was closed and there s no guest laundry.

poor parking

plenty of parking for rv or towed trailer (my situation), with well lit parking lot

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

the room we were given was next to the laundry room and the staff was doing laundry all night

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

reserved a queen studio w/ partial kitchen, i was placed in a regular double queen room

older faciltiy, definitely need an update. i won't bring kids to sleep here.

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

bed smell from laundry in fitness room, seems ventilation system not working properly

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

the laundry facilities were cheap which was a plus

staff members were very kind. very reasonable price to do laundry.

decor was nice, parking was easy, room set up was functional

was advertised as providing 24/7 shuttle service to the airport which was one main reason i booked there

the kids were very

convenient location right off the interstate and free parking is great

the room was fairly comfortable. it was nice having laundry facilities available.

the laundry fee is quite reasonable

went to the laundry area to ask a question about why the television was not working, she told me that she did

small gym and guest laundry

it was cheap and the laundry was cheap.

it was great to have laundry services available to wash clothes

extremely clean, staff was friendly, nice breakfast, safe area.

the breakfast was really nice

i liked the pool area

did not care for the breakfast, loved the hotel, location and staff was great!!

pool /spa that is open late , fitness center and even a laundry room

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

nice and fairly priced laundry facilities

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

the pillows and towels smell bad i think it's the laundry detergent they use

was placed in a room next to the laundry and kitchen

clean rooms, courteous staff, very good breakfast area with scrumptious choices, and great location

the living room and smart tv was able to wifi hot spot my phone and use chrome cast to watch nexflix

had to pay a $75.00 non refundable for my pet

shuttle to airport, friendliness of staff, pool for kids, spacious rooms, comfortable beds.

pool area rooms are nice breakfast could be updated but still very good

parking

we also enjoyed breakfast

open floor plan in the kitchen flowing into the living room was great

soon as we walked into our room it was amazing loved the kitchen ,dinning area a table to eat the bed was

laundry room in hotel, vents in the room super dirty

first room we were given had dirty laundry in a pile in the floor

it was very well kept despite the restaurant and bar being renovated.

the bar. pool. and the rooms are very nice.

the indoor pool was not heated. it was snowing outside and the indoor pool was freezing too

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

no laundry

microwave or laundry bag, draft near window

first floor room across from the laundry

the breakfast was not cooked well at all.

charlie the shuttle driver, big hearted loving family man

the shuttle closes down early! the driver was wonderful....

nice breakfast, the pool and exercise room. room was spacious beds were comfortable.

the pool was too small and the water was very cloudy

we also love the shuttle service and ability to park our car at the

laundry was handy

a lot of parking , says heated pool but the pool was not heated , was a little sad about that because i looked

friendly staff, great breakfast and good location and amenities.

everything was great. the staff, breakfast, room, and pool was all so nice.

cleanliness, newness, kitchen, breakfast

the gym room/laundry room stank

pool was out of order

we asked in advance, regarding a hot buffet breakfast and were told yes, yet only a continental breakfast was

the people in the room across had 4 kids who were up at 7 am and screaming for half an hour which woke us up

i was traveling alone with my two kids and my dog, the last thing i wanted to do was worry about a crib that

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

pool and gym were both open early and late

come there if you need to use the wifi

very clean, from the parking lot to lobby and halls. the room was extremely clean.

pool was a little murky but when we stayed there was a ton of kids so that is to be expected

the shuttle to and from the airport was nice. driver was very courteous.

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

the gym is amazing, love it

location, near the airport. good parking. room was comfortable.

the staff is amazing! they made sure we had a room to accommodate my family. 24 airport shuttle.

hotel needs pet stations - signs, poo bags & receptacles

pool was already closed for the season even though we have had terrible hot weather

shuttle driver was great for information

kitchen included a microwave, full-sized refrigerator, dishwasher, sink with dish washing detergent

it was nice having 2 separate bedrooms and full kitchen area. breakfast was good.

clean room and love the fact that has self laundry facility

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

close to airport .. shuttle

convienance , restauraunt on premises, good food, nnice gym

also, we were by the desk and laundry area

machines out of order, laundry 2nd floor

facility has a laundry room for guests self-service

clean rooms, had good laundry facilities

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

had to use the sister hotel for a load of laundry

very outdated and grubby, no sanitiser in the gym. smell smoky. food expense.

food was delicious and bar area was great

location, shuttle, bar, and restaurant

the bed was comfy. we loved the pool, very relaxing for mom and dad yet fun for the kids.

was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

breakfast selection was amazing

was very clean, they pool was nice

it was a quick trip and not able to use the pool.

very comfortable and the breakfast was the best hotel breakfast i ve seen yet, so many options and more name

the breakfast was awesome, and the kids loved the pool.

thought the breakfast could be improved

the breakfast was awesome, and the kids loved the pool.

the room was very clean and comfortable i would definitely recommend this room with the jacuzzi spa to couples

laundry piled in hall that was still there when we checked out

the pool area was a little small and the water was on the colder side.

not a variety of food. to expensive, no kids menu

free breakfast, very expensive breakfast instead, we have 3 kids so well probably stay next door next time,

we were able to leave out car in their parking lot

the facilities laundry room needs updated equiptment.

hot breakfast, pool, laundry room, location is all excellent.

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

laundry facilities need much improvement

wish the pool opened before 10 am.

of the gym's 3 cardio machines, two were out of order.

not enough parking spaces

we went to the pool, and it was one of the nicest pools i've been in at a hotel

didn't have change for the laundry machine

i also wish laundry was available

no laundry facilities and breakfast area is small. the beds weren t very comfortable.

the grand kids loved the pool area which was also very clean

close to the ark encounter!! very clean! had a pool!

it was absolutely fabulous. i is impressed with the room and the room service

welcoming staff and delightful bar with excellent restaurant

i ordered room service from coppin s and though the food was delicious and served quickly, the temperature

friendly staff, super clean, stylish interior, excellent food, well equipped modern gym

their shuttle service was excellent

batter during breakfast and couldn't find anyone to ask to replace, and that was only thing my kids would eat

staff was great to accommodate my kids to get to use the pool.

everyone was friendly and helpful. the room and pool area was very clean.

small parking spaces

2nd night kids in the hallway and slamming doors at 11.30 pm

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

didnt get any room service or housekeeping the whole entire stay asked for extra towels didnt get them i was

this location, it was unclear if parking was an additional fee

the open gym, and the bathrooms were clean, overall good rooms

there was free internet and parking

we hhad dogs and the kitchen staff took great

i came to the thinking that pool was open so had to disappoint my kids

there was very little shower gel in the bathroom and only one little bar of soap

having a plastic cup in the room to get a drink of water and having to ask for a bar of soap for the room

a lot of litter) part of town, poor wifi signal, practically nonexistent and kind of a high price for no

way too many unsupervised kids running crazy in the hotel

by the pool didn't work but not a big deal since there were fully equipped showers available in the locker

kids love staying in this hotel

some of the staff in the hotel bar area.

lastly , great gym and locker room , but there were no keys to the lockers to be found when i wanted to go

also nice that you provide complimentary guest laundry services and an awesome omelet as well

there was a cockroach in the bathroom come morning but the kids actually found that

we loved the free breakfast, the beautiful views, and emmy the hotel pet macaw.

fact that during our entire stay, we had no room service, and the soap dispenser fell off the wall

no one answered the phone when i attempted to order room service

rooms were large with full kitchens (no oven, just a cooktop)

great location clean breakfast was good

breakfast was good and the kitchen staff did well restocking the buffet as needed

breakfast was good

my kids enjoyed going up to the roof top bar and looking around the city

the room didn t have trash bags in the cans or extra bags for dirty laundry.

we rented an igloo at the rooftop bar and the service, location, and food was amazing

i did t like the upper bar was closed. was confused how breakfast worked.

breakfast/ coffee would be nice. a night light in the bathroom softer bed

the breakfast.

small shallow pool. kids were not impressed.

the only complaint was they no longer had the shuttle service to and from the casino.

the gym was 24/7

the only downfalls were the noisy kids

front desk and room service was very polite and attentive

cold room service french fries, dead flies on window sil

pros: room service/breakfast was easy to order & arrived on time the room was fairly quite

the restaurant and room service wasn't available (pandemic)

room service for breakfast was terrible

wifi should be free in the rooms.

unfortunately, the family next to us had several kids that were allowed to run wild,yelling,screaming and ruined

all of the employees were friendly, the room service attendant in particular

the kids in the next room were loud the first night

we rented a small section of the restaurant on a night the restaurant and bar were closed and they opened the

i look forward to visiting again without the kids

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

had to ask for house keeping no laundry facilities

the kids enjoyed the

super pet-friendly, and easy parking

needs to be a few options for kids,that said the food tasted good

having to pay to park room service to expense

especially june at the bar and the tall young man at the front desk (sorry i did not get his name) that helped

the location, and it was pet friendly.

we did get a fan from laundry

there was no laundry bag

no fridge in room, old decor and no pool.

no room service

there was fireplace in room and i wanted to have flakes going but the knob for just flames was broke off so

very. lean and comfortable. laundry was a bonus.

the front desk, housekeeping, bartender, valet, and breakfast attendant were all great

kitchen sink was dirty, but it was easily remedied

there s a nice game room and small pool downstairs

pool and the extra area downstairs with pool table and tvs

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

wifi only free if you book through hilton and sign up for email list

breakfast was good, staff was phenomenal, valet was phenomenal

only thing i did not like was that we missed the breakfast

couldn't believe that they didn't have a bar to put the toilet paper on

wifi did not work

loved your kitchen

the wifi was not actually free like advertised on the website

the bar was not open on a friday night

expected the hotel to have laundry service

withe a weekend away from kids, a girl just wants to take a hot bath

the hotel gym had a variety of equipment

the rooftop bar is a little small.

good for families with kids, alot of inappropriate nude arts and magazines

laundry room is small, only one washer and dryer.

it would have been nice if the hotel had a pool. kids always love a hotel pool.

the rooftop bar is spectacular! it was nice to relax in the evening.

over charged no room service no parking was not mentioned poor location

the room was cozy and loved the kitchen will definitely be a return customer

overly scented softener used in laundry

extremely close to fc stadium and washington park and the breakfast was a bonus and satisfying to our needs

very clean and cozy. breakfast is tasty.

the restaurant and bar where closed in the middle of the week.

location was good. also that the hotel for once had a secure wifi

we were across from the laundry and right next door to the exercise room

there is absolutely no reason that the breakfast should be generating loads of paper, disposable garbage and

the room and parking were superb

the fitness center was decent

plenty of parking and generous breakfast

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

problem i had with the hotel is it there clock was set 1 hour ahead of time, and i got down for breakfast at 5

pool area and gym were mostly clean

they have a shuttle that takes you to different areas and there s a restaurant in the same parking lot

elevator when hotel full takes longer to get to your floor, also would like breakfast to last till

beautiful, comfortable close to where we wanted to go , friendly staff, great breakfast!

didn't stay for breakfast because we had to get home

the breakfast was yummy and we are trying one of their recipes today

breakfast was excellent, the location was perfect for relaxing, it is off the beaten path but that

the breakfast and chocolate covered strawberries were delicious

the price at the laundry very

including the pool hours i was impressed they were open until 11pm

i went to the bar the pass two nights i went there and the bartender was super nice, easy to talk to

my kids did not get to get in

2nd day pool was closed and my kids were miserable

good laundry unit

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

great location! kids loved the pool and the rooms were great! breakfast was phenomenal.

30in the morning, the desk reception were very nice, i did not see the gym, nice clean hotel was very impressed

breakfast was very good. fresh cooked items. large spread.

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

had a gorgeous rooftop bar with some great music and hospitable bar staff

kitchen was down for breakfast

good free wifi

the rooftop bar has a fun vibe with wonderful bartenders

wifi was horrible

wifi was free and worked well

we couldn't connect to the wifi in our room

nice pool, close to zoo

the breakfast was terrible!!!