the gym room/laundry room stank

they didn t have a inside pool

the rooms should be cleaned more often especially being pet friendly

the wifi and tv service was very unreliable

pool was dirty,up all night with kids running and jumping in hall ways.

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

the casino was nice

it has a pool and gym

elevator out, wifi out, pool not clear. fax had problems.

good breakfast

the staff is amazing! they made sure we had a room to accommodate my family. 24 airport shuttle.

great customer service very clean property convenient location long term parking

did not have time for breakfast. i caught the airport shuttle at 6:30.

to watch from too-no left side lamp/table--pool closed for 1 week (terrible if i had kids) -- was advised to

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

i liked most the ability to have two separate areas, a bedroom and a living room/kitchen.

the studio apartment with kitchenette

parking can be tight if busy.

the room size . pet friendly.

the shuttle driver was a bit gruff.

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

breakfast was made to order, not the usual hotel spread

breakfast was great. could take pets. most staff was friendly

clean rooms, had good laundry facilities

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

also, we were by the desk and laundry area

facility has a laundry room for guests self-service

machines out of order, laundry 2nd floor

laundry was handy

we loved using the pool too

saltwater pool, clean and well equipped gym, cleanliness, location & staff were great

friendly staff, great breakfast and good location and amenities.

the breakfast was straight i'm a vegetarian so i'm limited in what i eat i just don't eat meat

screaming kids in the pool all day, so didn't get to take a dip

nice breakfast, the pool and exercise room. room was spacious beds were comfortable.

note on site states shuttle, but there is none at the time due to short staffing

pool was small but kids will always have fun with water.

only thing i can think of is maybe a shuttle service from the turfway race track back to the hotel possibly

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

first floor room across from the laundry

microwave or laundry bag, draft near window

no laundry

breakfast was not good. no meat.

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

place not filled with guest and the place next door to me a family with a lot of loud rowdy kids so it was not

the location was extremely close to the interstate. very easy to find. the pool was very clean.

pool was chilly but clean with lots of towels

was placed in a room next to the laundry and kitchen

no weights in the gym only treadmill

was easy to get into, the pool and bar was cool even tho i didn t drink at it but nice to have

room was by the staff room and kitchen very very noisy in the morning

great breakfast, nice pool area

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

the pillows and towels smell bad i think it's the laundry detergent they use

pool /spa that is open late , fitness center and even a laundry room

nice and fairly priced laundry facilities

the room was fairly comfortable. it was nice having laundry facilities available.

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

went to the laundry area to ask a question about why the television was not working, she told me that she did

small gym and guest laundry

the laundry fee is quite reasonable

staff members were very kind. very reasonable price to do laundry.

many hotels have a coffee bar in the lobby all the time. this one did not.

location and shuttle to/from the airport

the kids were very

decor was nice, parking was easy, room set up was functional

had to use the sister hotel for a load of laundry

airport shuttle to the hotel was great and extremely helpful.

pool area could use a hot tub if temperature of pool is going to be so low

food at the bar was good

the bar closed at 11:00

she was extremely accommodating and held our bags and tried very hard to get us an early check in but they were

has nice pool and hot tub

we always enjoy the pool and breakfast was excellent.

room size was super, the kitchen was helpful, and the breakfast good, i was wanting more options at breakfast

got a suite with a kitchen, but the toaster was falling apart and needed to be replaced

it was great to have laundry services available to wash clothes

extremely clean, staff was friendly, nice breakfast, safe area.

was a light going out on the pool so it was flashing into the room all night long

the breakfast was nothing to brag about. more centered in kids eating.

breakfast was okay, i know it would have been better if the covid-19 wasn t going on.

gym was closed and there s no guest laundry.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

good breakfast

gym was closed and there s no guest laundry.

the room, lobby, pool, etc was all very clean

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the room we were given was next to the laundry room and the staff was doing laundry all night

they didn t have essentials , no fruit , no eggs , no oatmeal kids were running down the hallways

how clean the rooms was and the down stairs area where they did their breakfast..

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

bed smell from laundry in fitness room, seems ventilation system not working properly

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

laundry piled in hall that was still there when we checked out

gym and pool were great

stayed at the bar, had drinks and dinner

very clean room comfortable. wieght room was very nice .pool was great.

1) no whirlpool / hot tub

spa tub was weak

the breakfast was awesome, and the kids loved the pool.

the room was very clean and comfortable i would definitely recommend this room with the jacuzzi spa to couples

very clean and the pool area was excellent. offered a variety of snacks in the lobby.

the breakfast wasn't amazing, but that's not a big deal.

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

hot breakfast, pool, laundry room, location is all excellent.

laundry facility was clean and much needed

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

the facilities laundry room needs updated equiptment.

laundry facilities need much improvement

) the boys loved the pool and breakfast

there later in the evening and had to park alongside the road because there was no open parking spots

the breakfast was very good

the tv and wifi worked well

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

lots of parking

friendly and helpful employees, on the highway, kitchen with room service.

proximity to venue destination, cleanliness, reasonably-priced restaurant on premises, indoor pool

the wifi somehow logged in to my phone and my accounts were hacked

dirty overall. soda cap in the corner of the room, crumbs in kitchen from previous guest.

wish they had a hot tub, and i kind of hated that the kids ran amok but that wasn't anything the staff could do

my kids loved it

the pool was great fir the kids

area around the hotel is kind of sketchy, old abandoned liquor store literally shares a parking lot with the

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

she was so sweet & welcoming for breakfast

i didn't use the gym but it had your basic equipment

location and pool

nice comfortable layout,nice pool area,food and drink served until 11pm

things open around the city but breakfast bar not open and have to buy a coffee paid our own pocket

kids playing football in hallway doors slamming

there was very little shower gel in the bathroom and only one little bar of soap

were able to ask for late check out without incurring a fee.

very clean, nice having a bar and food downstairs as well.

mini bar was fun (large bottles of

great hotel, would be great to have a gym for business guests

i ordered room service from coppin s and though the food was delicious and served quickly, the temperature

friendly staff, super clean, stylish interior, excellent food, well equipped modern gym

welcoming staff and delightful bar with excellent restaurant

only thing i didn't like was the fact that i didn't have time to go to the pool and swim

i had to go to the kitchen to find someone to wait on me

00 overnight,big crowds of kids ,not the best

way too many unsupervised kids running crazy in the hotel

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

also nice that you provide complimentary guest laundry services and an awesome omelet as well

pool was great breakfast was amazing

no one answered the phone when i attempted to order room service

wifi was included but didn t work

my only problem was their pool, bar, and their breakfast wasna ? ? t open due to covid.

the bed. room service food excellent.

have been nice to have a breakfast bar to get a quick bite or coffee

the room service food was sub par and extremely overpriced.

pool warm enough to swim

thr breakfast buffet was very good.

breakfast was good and my kids loved it.

well maintained historic hotel. loved the bar area. good food at a reasonable price.

the hotel fitness center is actually a snap fitness gym and has phenomenal equipment

the gym was nice , i want a refund for this hotel stay

everything including the kids and i experience was wonderful!!!

very. lean and comfortable. laundry was a bonus.

there s a nice game room and small pool downstairs

kitchen sink was dirty, but it was easily remedied

breakfast could have had more options.

and clean, fitness room was great and community rooms with the pool table, mini home theater and bar area were

had to ask for house keeping no laundry facilities

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

nice gym & pool area

the room didn t have trash bags in the cans or extra bags for dirty laundry.

including the room, the shower, the gym, the location, the roof top bar, and all the nice staff

parking and breakfast cost extra.

not have breakfast at the hotel

breakfast was very good but cost extra.

we did get a fan from laundry

there was no laundry bag

also the gym and the restaurant were closed

our room was very nice. we loved the bathtub and fireplace.

room was clean. the staff was very friendly. the bar attached was nice and friendly staff.

bar service especially slow

room service was closed too early

pros: room service/breakfast was easy to order & arrived on time the room was fairly quite

room service for breakfast was terrible

nice bar and restaurant

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

they also gave me a late check out of 1 pm which was amazing

no water (complimentary or to buy) - had to pay for wifi even though it said it was free - not many channels on

free breakfast, good location, nice gym.

couldn't believe that they didn't have a bar to put the toilet paper on

wifi was pretty bad- it almost never worked well

early check in was appreciated. parking garage across the street.

i had no issues.. unfortunately the bar was not opened but we still didn't have no problem.

very clean, great breakfast, friendly staff.

expected the hotel to have laundry service

only offered a petty roll away bed in an already small room

i love that 21c is pet friendly. the staff was so nice. the room was clean.

in front of the hotel to valet which resulted in being in traffic trying to exit the vehicle with kids

friendly staff, well equipped rooms and flying wifi less than 5 minute walk from riverfront

overly scented softener used in laundry

bar is quaint

i have never experienced a bed and breakfast. this was a great first time experience.

very slow & unsecured wifi.

the staff is very friendly and knowledgeable and the restaurant and bar

breakfast was good

rooms were large with full kitchens (no oven, just a cooktop)

the kitchen was very useful

great location clean breakfast was good

loved the full kitchen with anything needed to cook, even though we weren t staying in the room for that

laundry room is small, only one washer and dryer.

hot breakfast was great and the location was beautiful and convenient

over charged no room service no parking was not mentioned poor location

the room was cozy and loved the kitchen will definitely be a return customer

rooms were big and all have a little kitchen

was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

the kids loved the pool

the indoor pool for the kids.

hallways with chairs and nothing being said and window to look outside very dirty and not enough parking

we came with our kids so that was the only reason i would not go back if i had my kids

everything, especially the outdoor area for the kids to play games

everything, especially the outdoor area for the kids to play games

gym

but the kids had to problem with any of it

no laundry facilities

next to loud highway. no laundry facilities.

room was large, clean, comfortable beds. nice pool. good breakfast

variety of breakfast options, clean rooms

the spa was down and not working and breakfast was just ok at best

the rooftop bar has a fun vibe with wonderful bartenders

had a gorgeous rooftop bar with some great music and hospitable bar staff

kitchen was down for breakfast

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

good free wifi

we were across from the laundry and right next door to the exercise room

the wifi did not work

it was cleaning and had parking on spot. plus late check out times.

parking. the lot was very full.

the fitness center was decent

the location of our room very noisy next to the front counter and laundry room and the elevator

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

excellent staff great laundry facilities great bed and

laundry room needs a change machine. i had to walk to truck stop for change.

pet friendly

good laundry unit

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

you could hear kids yelling and traffic outside all night long.

free wifi and complementary breakfast were much appreciated

clean, great front desk and breakfast staff

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

free breakfast was delicious

the swimming pool area was very well kept and my boyfriend was quite satisfied with the gym as well

it was a convenient to great american ballpark with a shuttle stop right next to hotel parking lot

parking was plentiful around the hotel

the price at the laundry very

allowed early check in, it was very clean, he pillows and shower were awesome, loved the shampoo and

location, loved the breakfast and parking, the staff was great, and the room was wonderful

location, personnel, big room, comfortable, very clean, very good breakfast.

pool was nasty and closed one working elevator ice machine broke on 2nd floor gym was inadequate

breakfast. we got there at 9. another empty. no cups. placed trashed.

weak wifi

breakfast was delicious

friendly staff, good breakfast, good location

the pool is nice too but a smidge

the fitness room and the laundry room

it was brights and colorful especially for kids

this was possibly due to the floor being pet-friendly

the location and parking garage are great. hotel bar cool. room clean and staff very friendly.

it is obvious it is a pet friendly hotel. need better circulation in the halls.

very clean and breakfast was great.

we had 2 kids with us looking to be able to swim

i did not like the breakfast. it can be better.

driving through the parking lot to get to the hotel, there were a lot of bumps/potholes.

good wifi speed

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

there was a charge for wifi

i couldn t believe how nice the kitchen staff was, and how good the vegitarian options were

the pool and the bed the bathroom was nice the rooms smiled all new and the staff was great

ended up having to take tiny gym towels

we spent a lot of time in the pool, which was great, and used the laundry as well

think the pool needed cleaned out and we never had room service as requested but was able to get extra trash

our room 701 was large and livable. a suite. the breakfast was amazing.

pet friendly

the pool was closed due to covid but that's out of their control.

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

pool a little small but fun. wifi didn't work well in our room.

but the downside was the pool was too cold

the pool was on the small side and was a max depth of 4 feet deep

my kids would have preferred it to be deeper