open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

minimum is 18y no laundry service in august

outsite pool was small for such a big hotel. parking garage 20 euro per day.

room service was quick and efficient, as well as being very tasty

wifi was buggy

good wifi included

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

staff at the bar was very nice and also the pintxos + snacks & drinks were good

spa closes at 18.30. most of the rooms without bath.

spa and breakfast

a medium size hotel with own spa circuit

spa facilities, good value for money

rooms were quiet and clean, the laundry service was quick and staff greeted you with a smile

parking situation was unclear. breakfast can be improved

guest at this hotel and have reviewed it before, mostly favourably, but did i mention the cafe-bar in the basement

lovely bar &

good location, tasty breakfast, superbly clean rooms and all communal spaces.

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

wifi went down temporarily and was promptly addressed and rectified

nice to have the bar at the bottom of the

only complaint would be that the wifi doesn t really work.

being adults only there, it was obviously quiet with no children running along corridors

nice bar in the building and great restaurant around the corner

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

difficult to find car park on arrival. wifi was rather unreliable

wifi is very poor

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant

our was big and spacious, comfy beds, and internet/wifi worked like a charm

private parking

parking in any spanish city is a nightmare and expensive

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

laundry option would be great too

beautiful property - very stylish and tasteful decor lovely swimming pool relaxed atmosphere

breakfast was simple, but offered fresh fruits, bread, pastries, cheese and ham

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches

breakfast nice but nothing special not easy to find someone to ask questions and get

don t expect fast speed wifi, it s a place to rest and zone out after all

free coffee downstairs all day, free parking, security not an issue

lovely onsite restaurant providing great dinner and plentiful breakfast

the hotel offers a good continental-style breakfast and i ate two evening meals in the restaurant, both of

clean rooms, friendly staff, good location, good parking

there was a good breakfast included in the price, a good selection of hams, bread , cheese , cereal

old fashioned authentic basque premises with car parking

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

as the area is very busy in august parking in nearby villages was difficult/impossible

wifi was a bit slow at times but the owners had the phone company working on it while we were there

wifi signal was weak in my room, one night i could not even connect

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

friendly staff, many parking places, good food.

wifi was super slow.

hotel next to the airport. free parking, 10 minutes from bilbao.

we had use of the garden and kitchen facilities

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

by doubtful extra charge for kitchen facilities

shared kitchen is extra charge and is not well equipped

were lovely and really accommodating - they allowed me a late check out no dramas because of an information

staff were so helpful sorting out the wifi

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

the kids enjoyed the snooker table

very handy to have outdoor pool despite having to share with gym

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

centre but still walking distance and easy access to trams, metro and bus (though buses are not pet

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which

the little play area for kids at breakfast was fantastic

loved how friendly is everyone, the space and how comfortable is the room, the option of playing golf and the

no minibar; pool ceiling a bit dilapidated

tooo many kids and very loud at the bar

hotel with excellent pet friendly facilities, lovely food, fabulous location and very helpful and friendly staff

we were 2 families meeting-up with 3 kids under

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

great location. fabulous friendly staff. great bar & restaurant next door.

lovely staff who gave us an early check in and fab restaurant/bar

child seat in restaurant, not so good breakfast for kids

the bar is also great

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

the bed was very comfortable and the airco (and wifi) worked very well

great location, very clean. excellent wifi. helpful staff.

wifi can be patchy

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

very friendly staff that took excellent care of us and our pet

room service was limited times

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

the wifi was unstable and randomly dropped connection. really only complaint.

rooms, great location, friendly and helpful staff, and most of all - it s a pet friendly hotel

dry cleaning service despite it being listed on the in-room laundry information

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

the hotel bar is also a treat such knowledgeable staff always make your drink experience unique

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

quite expensive, and would like to have option for glass of wine in the room service not all full

room service/bar food is a disaster

however, room service had a nice selection and the delivery was timely

wifi very slow

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

wifi was terrible

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

nothing for kids at the hotel: no food no facilities

free wifi not enough for work. teams meetings breaking up

the breakfast buffet was ok but you can order special a la carte dishes that are super nice