shared kitchen is extra charge and is not well equipped

shared kitchen is extra charge and is not well equipped

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

by doubtful extra charge for kitchen facilities

we were not expecting to have to pay for kitchen facilities.

wifi was a bit slow at times but the owners had the phone company working on it while we were there

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

don t expect fast speed wifi, it s a place to rest and zone out after all

laundry option would be great too

beautiful property - very stylish and tasteful decor lovely swimming pool relaxed atmosphere

house is beautiful, the breakfast was simple but nice, the pool is lovely - a good location to visit beaches

breakfast was simple, but offered fresh fruits, bread, pastries, cheese and ham

pool was lovely

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

the food was delicious, our rooms were immaculate, the terrace off our room was so great, the parking was

good bed and size of room. there is a quirky irish bar next door

there is a nice seating area in the bar to gather

being adults only there, it was obviously quiet with no children running along corridors

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

seamless access to driving range & golf course

very nice hotel, beautiful decoration, relaxing environnement, good food, nice swimming pool.

great to be able to bring dogs into bar and restaurant with you

tooo many kids and very loud at the bar

wifi signal was weak in my room, one night i could not even connect

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

wifi did not work and the cafe is closed on weekends

helpful reception and bar staff free airport transit

friendly staff, many parking places, good food.

free parking is a great perk as well as the free breakfast that is included

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

arrived late and staff very accommodating. breakfast was good too and bed very comfy.

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

free shuttle to and from airport

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

good wifi included

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

private parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

minimum is 18y no laundry service in august

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

the wifi signal is substandard for living in the year 2021

we enjoyed eating and drinking on the terrace, swimming in the pool

i even managed to take advantage of the outdoor pool

the hotel has a comfortable lounge bar which is good value

public areas were good and the bar prices were very reasonable

very handy to have outdoor pool despite having to share with gym

room service was nice too

gym and spa are excellent

nice bar in the building and great restaurant around the corner

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

chose this hotel because it was on our route to southern spain and was pet friendly and had secure parking

wifi is very poor

good wifi

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

lobby bar was comfortable. service was excellent. breakfast was great.

free wifi was mostly good but often dropped in the room but remained good in the lobby area

bar area lovely and service excellent

very comfortable room, quick friendly service. restaurant & room service very good.

no food available, not even room service after 2300

room service was prompt and absolutely delicious, and the location couldn t be better just a

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

could not connect chromecast to wifi so unable to watch netflix, amazon, etc

wifi was spotty inside the room itself

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

child seat in restaurant, not so good breakfast for kids

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

great location, very clean. excellent wifi. helpful staff.

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

excellent breakfast bar very clean and great value

it was difficult to get access to the spa but that s my fault for not prebooking.

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

the location was great and the spa facility superb!!!

location and access to a gym

room was very big and exceptional for traveling with kids

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

gym available and no alternative was offered to me when informing about it

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

hotel wifi not great but he had trouble with my own plan

the bar and the terrace has a nice view on the nervion river

very good wifi reception

the location, the welcoming staff and cleaning room service

used the laundry service twice and both times we received our garments back already in the afternoon: this

size room, bed, room service

good air conditioning and excellent free wifi

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

staff very friendly and kind. lovely gifts in the room for our kids.

staff was friendly and room service meant that my bed was cleaned very quickly.

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the

amazing breakfast, bar and of course staff

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

my shirt got lost in the laundry

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone

wifi could have been better

we loved breakfast on the terrace (it was a bit expensive but worth it)

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv

dry cleaning service despite it being listed on the in-room laundry information

good restaurant, more than adequate gym, friendly staff

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

fantastic location. early check in. complimentary drinks.

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

an excellent stay with young kids - highly recommended

the wifi doesn t work very well.

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

wifi was free, but weak, for emails okay

asked for laundry service and reception informed me to leave the plastic bag in my room

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

and clean hotel in the center of bilbao, great position to explore the city really nice and clean pet

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

the walk up the hill is grinding and the bar prices have ramped up somewhat.

very clean hotel and not scandalous bar prices

place to stay with our pet dog on the way to the port of bilbao

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

the gym very basic

excellent staff, efficient air conditioning and wifi

unfortunately, the one night we stayed here, they were doing construction on the casino next door to the hotel

the location and the staff were fantastic! i also appreciated that there was room service.

the breakfast was varied and delicious

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

very expensive, no in house options for lunch or dinner, except for a very limited room service

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

wifi was inaccessible in our room so we had to go to the foyer, though friends on the same floor

the breakfast was fantastic.

room service