don t expect fast speed wifi, it s a place to rest and zone out after all

laundry option would be great too

breakfast was simple, but offered fresh fruits, bread, pastries, cheese and ham

breakfast was simple but good

breakfast nice but nothing special not easy to find someone to ask questions and get

beautiful property - very stylish and tasteful decor lovely swimming pool relaxed atmosphere

old fashioned authentic basque premises with car parking

as the area is very busy in august parking in nearby villages was difficult/impossible

wifi was a bit slow at times but the owners had the phone company working on it while we were there

parking is available and with enough spots

and very scenic location close to vineyards,safe parking facility,most aimable hosts,the large well equipped

by doubtful extra charge for kitchen facilities

we were not expecting to have to pay for kitchen facilities.

shared kitchen is extra charge and is not well equipped

asked the owner for hot water to bring with us, but she said the kitchen was closed and she lived upstairs

shared kitchen is extra charge and is not well equipped

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

the food was delicious, our rooms were immaculate, the terrace off our room was so great, the parking was

good bed and size of room. there is a quirky irish bar next door

there is a nice seating area in the bar to gather

being adults only there, it was obviously quiet with no children running along corridors

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

seamless access to driving range & golf course

very nice hotel, beautiful decoration, relaxing environnement, good food, nice swimming pool.

great to be able to bring dogs into bar and restaurant with you

tooo many kids and very loud at the bar

wifi signal was weak in my room, one night i could not even connect

hotel reception recommended restaurant at golf course which i had lovely walk to get there, but only served

wifi did not work and the cafe is closed on weekends

helpful reception and bar staff free airport transit

friendly staff, many parking places, good food.

free parking is a great perk as well as the free breakfast that is included

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

arrived late and staff very accommodating. breakfast was good too and bed very comfy.

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

free shuttle to and from airport

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

good wifi included

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

private parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

minimum is 18y no laundry service in august

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

the wifi signal is substandard for living in the year 2021

we enjoyed eating and drinking on the terrace, swimming in the pool

i even managed to take advantage of the outdoor pool

the hotel has a comfortable lounge bar which is good value

public areas were good and the bar prices were very reasonable

very handy to have outdoor pool despite having to share with gym

room service was nice too

gym and spa are excellent

breakfast choice was huge

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service/bar food is a disaster

wifi in the room could have been more consistent

lobby bar was comfortable. service was excellent. breakfast was great.

the wifi is a bit slow and unstable.

we were especially impressed by how pet-friendly the hotel is they provided a dog bed and bowls, which made

only significant issue was that the wifi was poor in our room

desk staff especially patricia who welcomed me when i arrived and went above and beyond calling a pet store for

location and the roof top. staff were friendly and the bar was excellent

the bar is also great

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

not mention the wifi was amazing

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

excellent location, great breakfast, wifi worked well, love the view from my balcony

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

gym is essential to me and it's quite good, even provide water and snacks

wifi intermittent.

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

very nice hotel. breakfast was fantastic. i highly recommend.

breakfast was absolutely fantastic, really delicious.

evening meals would have been handy as weather was bleak but they did have a small selection for room service

location, nice rooms and the spa was amazing.

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

pet friendliest hotel we have ever stayed

used the laundry service twice and both times we received our garments back already in the afternoon: this

size room, bed, room service

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

early check in helpful as we arrived on early boat at santander

i found myself having to go to the hotel bar each morning to purchase a coffee to go

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

service, room, breakfast, restaurant and bar and location

bar could have stayed open longer

very good wifi reception

the food is also great this time i order room service

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

spa time limit is just one hour

the bar prices!

the kitchen wasn t flexible to accommodate kids menu

dry cleaning service despite it being listed on the in-room laundry information

late check out always a bonus the double room was on the small side - okay for solo traveller

gym was sufficient for a light workout

staff, from the front desk, to the restaurant, bar, and room service were exceptional

wifi was

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

was spatious with fold down bunks for the kids and comfy beds

wifi could better

my shirt got lost in the laundry

great rooftop bar and food

awesome location, friendly staff, smelled really good, great gym, great products

location, decor, hotel art/design, rooms,staff spa & gym

location, gym and roof top bar. room and facilities good. v quiet inner room

asked for laundry service and reception informed me to leave the plastic bag in my room

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

i had to work for a while and the wifi was good

wifi was a bit sporadic

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

also very clean, room service daily

the wifi doesn t work very well.

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

great area to sit outside and sunlit gym

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

great breakfast. great staff. great location to museum.

excellent breakfast. excellent staff members.

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

fantastic location and views friendly staff beautiful room and the spa was great

breakfast was a little pricey

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

was poor - food under cooked was returned to kitchen 3 times - whilst the meat section was being re cooked the

lovely places to relax all over the hotel and the service in the bar was also excellent

to everything (even to the bus from/to airport) room is large and all equipments are more than ok gym room on

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

great pet friendly hotel. parking in building was tight but convenient.

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

at an extra 22 euros a day for our dog i'd call the hotel marginally pet friendly

little effort appeared to be made to get the nightdress back from the laundry

gym, amazing breakfast (best hotel breakfast i ve ever had) and staff was extremely helpful

rooftop pool paired with the spa facilities were great

food from the room service menu was terrible

swiming pool and the sauna create good moments of relaxation, very good location, a lot of design details