walk to the beach, very nice and friendly staff, self laundry right around the corner, 24hr

great location, wifi was really good. bed was comfy. shower was powerful.

staff is wonderful, i came with my 2 kids, and we had 3 single beds

value for money for a family of 4 with 2 teenage kids

took the private room, (107) with 2 adults and 2 kids

and same management runs the hamburger snack bar and a couple of other restaurants near the market (direction

restaurant and sandwich bar was incredible quality and value

good breakfast buffet

breakfast was excellent

hotel, nice accommodations, excellent breakfast and very helpful/pleasant staff

glass for drinking, they managed it the last day, the bathroom needs a curtain, laundry service is a lil bit

super helpful with all kinds of requests (booking a taxi, laundry, preparing parasols,

dirty dishes left on the floors outside rooms with laundry bags. this was throughout the day.

no spa facilities. no laundry facilities. pool is freezing! the mateus bar

appreciate young adults bringing music apparel into the spa area which should be a place to relax in silence

breakfast was simple but good choices and fresh

good price-performance hotel, very clean, breakfast included, elevator, very nice staff, room with balcony in

is an exceptional hotel close to the beach and good breakfast offered

wifi is weak

breakfast was included

laundry service was a bit troublesome

bit confusing laundry service (seems it's not done on site, so took a bit of time) and some parts could use

the manager informed us that it must have been a mistake and they send it to the laundry facility and as soon

the wifi wasn't working and we didn't have access to gym classes.

people playing golf football

location, pool, parking

no wifi in the room

good breakfast

the rooms are large and comfortable. there is free parking.

surrounding area limited restaurant options pool was smaller than expected beds weren't as comfy as we'd hoped

location with an overwhelming view very good breakfast and food nice and relaxing pool area sunrise and sunsets

the wifi is strong and coverage is perfect

could be better (a bit more variety), wifi was pretty poor (though it's a good place to disconnect)

also wifi is good) owner of this place made great work

ooh and swimming pool is nice with its lovely view

rooms, cleanliness and breakfast

that i had to pay 5 room service because i was i ll do go down and have breakfast

parking, nice decent room

good selection at breakfast and the burgers we had from the room service menu were delicious

breakfast-8, cleanliness-10, parking-10, comfort-10, beds-10, check in/check out-10

beautiful indoor pool and spa facilities

easy parking

modern, comfortable, very clean, delicious breakfast, exceptional views and wonderful staff

great location on the river. fab breakfast. very helpful staff. great hotel

the spa was amazing

very close to supermarket, laundry, cafe and good restaurants

amazing ud83eudd29 - staff - room size & facilities - interior smell and design - location - breakfast ( variety

i asked for an early check in and i got it by 12

the indoor swimming pool is to die for, sauna, a caribbean shower and turkish bath

gym space can be improved.

breakfast was good and plenty

really good breakfast with free pastéis de belém that you would generally have to queue up for hours to get

perfect location, very nice rooms, excellent breakfast and super friendly staff

room furnishings are tired. broken lamp. desk not ergonomic. spotty wifi

friendly and knowledgable staff. wonderful breakfast.

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

lovely room and amazing breakfast

my room and get comfy & then directly downstairs after 20mins to enjoy an empty & most pleasant spa atmosphere

the spa was clean and professional

waiters are extremely attentive when it comes to serving the dinner or helping out at the breakfast time

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

the hotel is amazing! free parking and in room laundry!

although we didn t stay long enough to do laundry, it s nice to have the option

the laundry machine in the room was unexpected and so great to have

convenience store in the hotel where you could buy things such as water, milk, juice, cereal, laundry detergent

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

our kids usually like to have a swim every day on holiday

the pool and spa was privately owned therefore you incurred an added cost to use the facilities

spacious rooms, cleanliness, breakfast

guests gain access to the thermal oasis, which includes a relaxation room, steam room, sauna, and pool

restaurant and breakfast are very good and reasonably priced

the food is delicious, breakfast, snacks and evening meals are all memorable

the rooftop pool was amazing, the rooms were spotless and beautifully designed, the restaurant was excellent,

went every day before me breakfast and in the waving

my favourite spaces were the beautiful library and the rooftop pool, with its spectacular views over the iconic

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

free breakfast, great location, view of the water

ask twice for warm water for my kids and could not get it

the bar staff is so very kind and patient (we only speak english) and the drinks and food was top notch

states on the papers that there is a laundry bag in the rooms to get your cloths clean but we did not see any

excellent kitchen, nice hotel staff.

the wifi is non existent in the room

), good tasty breakfast, pool with the views, nice staff

proximity to the beach, breakfast, comfort, ocean view, room service.

pants were missing from the laundry

pool and spa also available

i appreciated that very much as i was alone with my two kids and we started the day very early

i appreciated that very much as i was alone with my two kids and we started the day very early

modern gym, indoor/outdoor pool, terrace breakfast, even a bird sanctuary to discover as you walk the

so to iron a shirt (after business traveling) one has to use their paid laundry

also a nice gym and indoor pool, and spa

spa was amazing.

very spacious bedroom, great breakfast

maybe good for intimacy but not very comfortable for families with kids

laundry service was very quick

staff is very nice, rooms are clean and breakfast is amazing you have to try

the parking .not enough aggravated by the fact that the employees get the best spots !!!

think of anything to improve and i m just looking forward to come back once covid allows the spa to work in

the wifi is free and the breakfast is very good with lots to choose from

when i asked iron, i was told to use laundry service (fee)

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

wifi

we ordered room service one night

very friendly staff, free parking, free wifi (very slow but free), reasonable breakfast buffet.

laundry available

the buffet breakfast was very good

the swimming pool is gorgeous - just for guests

near the beach and the port breakfast included in the price

very friendly staff in reception and breakfast nice pool l bear the sea and

breakfast could have been improved

and well-prepared breakfast, with hot options

varied breakfast with good hot options and fresh products

staff, moderately clean rooms, very safe location, outdoor was locked all times and a decent wifi

room, attentive staff, and a diverse breakfast including hot selections

spacious rooms, delicious breakfast

had to keep ordering tea--- 5 extra for room

breakfast is good with a big variety

staff free parking good breakfast buffet quirky furnishings very comfortable bed great location for our

huge bed and room nice pool area good breakfast and restaurant. very modern hotel

i wish there would be laundry room there.

wifi, air con, free parking and breakfast

the hotel rooms were clean and the room service was also good

the breakfast it was ready on time and lot of offer.really good.

breakfast

the wifi quality

most of it. breakfast variety was great.

the gym was disappointing and useless unless you want cardio.

wifi connection was temperamental and unstable

the wifi in my room didn't work on any device for the first 24 hours, and the staff at the front desk

was spacious always super clean - even the gym breakfast was tasty super comfy bed good

cleanliness ; excellent location, decor, bar area, bathroom set up

the breakfast was excellent!

staff was very helpful and the breakfast and dinner offerings were great

was spacious always super clean - even the gym breakfast was tasty super comfy bed good

good gym

room service was fast and fabulous

breakfast was excellent. all very calm and relaxing.

the outdoor swimming pool was brilliant and the grandchildren loved it

breakfast was delicious with big choice

also laundry handled under room and was very loud at 4:00 am

breakfast is on a hot and cold buffet offering and was great quality for a broad range of tastes

honor bar was a treat and snacks were left out all day

room service - light snacks

we loved their honesty bar and all the staff were so friendly and relaxed

wifi was dodgy.

super friendly and accommodating staff, great room (junior suite) and glad there was on-premises breakfast

the breakfast is amazing and the owners are very nice

wifi was absolutely useless and not working most of the time

bar would have been good, the staff were happy to bring drinks but there was a room that would have

no in house laundry service provided

free breakfast

wifi was inconsistent and just didnt qork at all on windows

breakfast in the morning was excellent

clean room, great breakfast and very friendly staff, always ready to help!

the lobby and the co-working space are very beautiful, not to mention the gym, which is gorgeous

clean, modern, and extremely functional, which made our stay very comfortable and easy with the kids

tastes nice, you could control the room temperature and it was really quiet at night, good wifi, friendly staff

the gym and the staff was lovely

nice gym.

never ending waiting game to be served a complete breakfast meal

we weren’t told anything about breakfast at check in or anything about the hotel

perfect location - great breakfast - comfortable

a big thanks to the staff, from the front desk to the restaurant to the breakfast that made our stay more than

the choice at the breakfast was great

the laundry at the hotel is extremely expensive

kids will love making their own delicious pancakes, on a very cool pancake machine

the location is quiet and convenient, with free parking available

wifi wasn't the quickest (but was still free

breakfast could be a little more extensive.

in the states you have at least 7 -8 laundry soaps and cleaning products that are

view’ guys please don’t name it terrace view’’ if all you see concrete walls with hunging laundry

also, wifi wasn’t working

garden, kitchen specially breakfast, quiet room comfortable,staff is very nice and

the staff were a bit noisy in the kitchen early in the morning

delicious and rich breakfast with local organic food

wifi was not working

the terrace bar could be kept open little bit more during night time.

it was a comfortable place for family and would recommend for stay with kids

terrace; wifi; location.

the staff were superb and the food available at the rooftop bar and restaurant was excellent, the daily

pool is not heated so wasn’t used and no service while sitting on the sun deck

the breakfast was tasty and we enjoyed the small pool area

multi-course breakfast on a beautiful terrace with cooked-to-order eggs as you like

our room was on street level (arch room) and we could sit on the balcony having room service cocktails whilst

the room also comes with a room safe, a hair dryer, toiletries laundry/dry cleaning (fee) and there is also

-instable wifi -due to the proximity to the main streets, rather loud

room service, no tea or coffee set in the room, if you call for a tea/coffee they charge you 12€

the restaurant was affiliated but not part of the hotel so there is no room service

wifi was free and very

the wifi was super fast

out train timetables for us which made a huge difference to our being able to support our kids at appropriate

highly recommended ( our teenage kids also loved the place the mid night treats and the people)

time-saving room service orders from fine restaurant the night before flying home

staff makes this place; the housekeeping, front desk, concierge, valet/bellmen, and kitchen staff spoil you

from our car services to laundry to everyday interactions, this place made us want to move into the resort

even simple things like getting your laundry back so quickly are just great

we loved the back garden with the pool

wifi works good in all hotel

backyard setting is fantastic - and encourages you to meet and chat with others, and the small bar is welcome

we had a big room, there's a cheap laundry service just around the corner (wash and go)

28e just a few meters from hotel, nearby have many eatery, supermarket, laundry shop

no ac or access to laundry facilities

good breakfast, friendly staff, good location in the old town, many eating options around, good wifi speed

rita (i think her name was) was so kind to put together a small breakfast in the kitchen for us

also, incredible sushi place and bar in the hotel

breakfast and very pleasant service

there was no veggies/salad bar at breakfast, but if requested, it was provided.

should have a bigger gym

for some customers the absence of a swimming pool or a gym may be a downside, but an old building in the centre

excellent room service and laundry facilities

pool and spa facilities arent in the same building, you need to cross the road.

shuttle drivers were lovely

very good service, clean, good breakfast, wifi and location for the lagoas business park.

great room service and breakfast

i was also surprised that my room did not come with facial tissue or a laundry bag, but maybe that's because

laundry price is extremely high and came back with very low quality

missing basic hotel services. ironing, laundry,

using the only lift to take down laundry at the time people were trying to get down for breakfast, even a simple

only criticism is that they need to get same day laundry service - currently it's next day

great breakfast. we like a lot of coffee in the morning and cakes.

early breakfast not an option in the restaurant, who be good to get room service before 7h30 am

the gym is small but adequate

lovely rooftop bar overlooking the river , and great patio for breakfast

spa center is nice, sauna is clean and modern, special thanks to all the staff that made my stay

the wifi was too poor and not fit for purpose

feels a bit rushed with the staff seeming to want to shut up before 10am bar area upstairs is pleasant but should

breakfast - not a great selection however, i was fasting for ramadhan and the hotel provided me

a little miscommunication on where to park so we ended up with a parking ticket.

proximite to the beach is a 2 minute walk, beaches are sandy, some rocks, ideal for surfing or kids to play in

laundry was done quickly and the room came with sparking and still water in the fridge

it was nice to have a laundry machine

rose wine and two slices of cake as a welcome gift and when we checked out we received a lovely bar of personalized

we stayed in a junior suite which was very comfortable and well equipped, including a kitchen

they left a postcard and bar of soap from their collection they sell at reception

the breakfast in the morning was lovely and the open, honesty bar for a late-night drink was a lovely touch to

wifi worked well for me

wifi doesn’t work/reach second floor

friendly, fantastic communal space downstairs, the honesty bar and amazing food was a huge plus

coffee juice was offered when checked in and drinking water provided and loved the lovely little bar of

the breakfast area is small and difficult to get to

breakfast in not very abundant, but fresh and nice

wifi and tv stopped working for a long time at night

the property is secure and offers a large parking area

is 15min from the city center by car, but it really doesn't matter, as they count with free parking and before

our kids had that much better than us looking into laundry room

you should have laundry and ironing

i wish the hotel provided a steamer or iron instead of laundry service

that we went to the reception and asked for an iron again but we were told to go and look for the laundry lady

no iron, had to use the laundry company 5mins walk away

gastro bar was the most wonderful bar/experience i have ever been too

gym well equipped, with brand new equipment

bar was one of the most fascinating places to have a drink we ever been into

great location (close to everything but on a quiet street), free parking

location; design; team; restaurant and the bar - brilliant.

everything quiet location comfortable great bar and super breakfast

and the view from the roof top bar

rooftop bar and friendly staff that let us store our luggage before check in and after check out

although understandable that the rooftop bar is only open seasonally

great location, comfortable bed, playing set for kids

a perfect breakfast is included with the meal and the wonderful staff of this luxury hotel are available to

and let me tell you about the breakfast - it was absolutely amazing with so many options and such great service

nice room great breakfast nice bar good concierge service

had super dinner in the restaurant on the lady night and had drinks in the bar each

only criticism we had is that the gym is really small and basic, and overly hot

we really would have liked an elliptical machine in the gym.

breakfast options could be better.

breakfast was excellent

excellent gym

no services offered - no breakfast option (no dining room), no laundry service, front desk service only during

wifi in the rooms

wifi painfully slow - not really any excuse for that these days

situated perfect, kind and helpfull staff, nice breakfast and excellent wifi

wifi was somewhat slow.

no microwave or self laundry facilities

beds were too firm for my liking. no laundry or microwave.

for sustainability, less laundry would be good

bruna brought out the best of the kids, they loved the activities and she was available throughout the day,

the outdoor pool was the best. easy access to the beach and train station.

bedding should be better quality. no room service, laundry lost my socks

great selection of proteins, fruits, and pastries at breakfast

wifi connection is not that great

we couldn’t work the wifi in our room so had no wifi but it wasn’t a deal breaker

very nice breakfast with plenty of choice and fresh

room service offering limited

the bar and restaurant space was fantastic

the staff were so helpful. we traveled with kids and the staff made sure their needs were met.

point was accepting small kids - whilst using the gym there were kids throwing objects and playing with the

lots of space, very clean, with smart tv which is great with kids

no laundry facilities even though it mentions that it on it brochures

tv and wifi were not working in my room

room service came every day and gave us clean towels

there was no room service, there weren’t many amenities - a gym

they had a little kid box with kids shampoo and soap which was a great touch

we were told there were no towels at all in the hotel, because the laundry service had not dropped them off

the laundry machine was running too noisy next door the whole day

reception + bar + restaurant 24h and literally 30 meters away from baixa metro station and 50 meters away from

the noise outside from the bar till 2am

narrow porch very risky with kids

the wifi is weak and does not work in the room’s balcony; no shade area in the esplanade

the hotel is centrally located in lisbon's old city. it has great roof top bar views.

the rooftop bar is fantastic

compensation was only in an offer for 10% off room service and no room service fees

it was easy to order on room service

the laundry service was appalling

our one issue is that we sent out laundry and it did not get done and we were not told right away

you are traveling with family(kids), be careful and prefer to take taxis to move

a separate bar may have been nice but then great bars, restaurants all within

especially to travel with kids, they provided everything without even asking

glass door that opened out on to a first floor roof which was where all the air con units, and laundry/kitchen

laundry service and staff was unable to offer assistance on this, asking me to search online on my

wifi wasn't always great

but the staff was kind, offered late check out and free breakfast to make up for the delay

i could do late check out for free which was awesome

no laundry service...

laundry was expensive aswell

addition to the great location, charm of the facility, the added perks such as the gym and pool, the staff is

spa hours could ve been better

amazing facilities : nice breakfast with a view, and very nice spa facilities