slow wifi which did not work at all at some moments

hotel that is beautifully decorated with a little library and bar for breakfast and drinks

arrived early in the am and allowed early check in since a room was available

very limited room service options

their wifi connection was also great

for example, the hotel does not have laundry service on weekends and does not serve lunch on weekends

don’t have a basic gym for a city hotel and they don’t offer laundry service over the weekend

not many affordable, nice hotels with a rooftop pool

lovely bar and restaurant for breakfast and cocktails

we also had a welcome drink for the bar downstairs and breakfast was very nice

the location was quite good, close to a few of good restaurants and laundry

why don’t try contrast colors to differentiate the options？ that’s why i missed the laundry service twice

comfortable bed. nice sauna. good brunch and good laundry service nearby.

spa and gym were fantastic, even a cinema area in the bar

sampled breakfast, lunch and dinner - all excellent

and laundry door (both on 3rd floor) make a beeping noise when opening/closing

room service gave us clean towels every day and made our bed too

good location. friendly staff. hot water without delay. good wifi connection.

there is a very small tv on the wall and wifi is sporadic

wifi connection good

within walking distance to the starting point of all hop-on-hop-off busses, self-laundry shop (sem molas

iron not available, you can use only the laundry service, which is not sufficient as it takes too long

is great there is a supermarket across the street, self service laundry and close to one of the most important

the breakfast could improve tho’

nice hotel, great location, breakfast is good, their pastel de nata are delicious

laundry service was unreasonably expensive with a very confusing pricing list charged per

laundry service also not that great - clothes came back not properly

fantastic rooftop with bar and pool with incredible views

free wifi is not working

location pool bar rooms

mini bar refrigerator could have been a little quieter but that's a minor point to what is a very

the concierge was fantastic, and we loved the restaurant and bar area

we chose a room with ‘balcony’ which in actual fact was a terrace, on the same level as the pool, not very

was amazing, kind, helpful professional bar area and cocktail were top breakfast was

enjoyed the breakfast in the garden

the laundry shrunk my shorts, but the managers at the hotel offered to replace them.

the service from the doorman, concierge, receptionists, room service and spa all exceeded my expectations

gym & spa is lovely, breakfast was also wonderful

only thing is about the free wifi as it is slower than expected.

the genteel staff. the food. the roof-top bar. the spa is over the top. this hotel is elegant.

asking it was never unclogged minibar was not re stuffed regularly, tap water in free bottles, laundry partially

brown spots the head of the bed had fingerprints the night table and the desk had food stains the laundry was

and they didn’t have a laundry service (even the provide the laundry bag & price list and when we asked they

we really felt very welcome and enjoyed our stay of 5 nights with 3 kids ;-) definitely we will be back

the wifi connection wasn’t great. that’s the only area of improvement.

the hotel doesn’t have an iron because of the “security reasons”, and the laundry service is only available

laundry is based on each piece… a trouser is 10€… 1st bottle water is free, but the 2nd

breakfast was good

breakfast was wonderful and staff was very helpful. the location was central and safe.

location, friendly and helpful staff, good breakfast, fitness gym next to room and overlooking city

took the suit on 8th floor , very good room for family , they helped me with restaurants and late check out ,

the bar in the evening had a really nice chilled out vibe

the breakfast buffet was amazing. best we have had at any hotel.

the reception were very helpful and upgraded the rooms to attend to our need to be close to our kids, great

the breakfast, bar and concierge staff were also very helpful, friendly and professional

the laundry service was easy to use and efficient

a pair of my trousers was lost at the laundry and the staff made superhuman efforts to find them

hard to hang laundry

great hotel, both the gym and pool area are really nice, the staff were also very friendly

very central location. friendly and professional staff. nice pool.

iron in the room and a charge of €5 per item to have the laundry service do this which was only open after 1

breakfast was great, laundry service too expensive

poor wifi - outdated electronic devices > radio without bluetooth connectivity - bed too soft despite

service in the bar was rather slow, however, drinks arrived with a smile and a polite manner

gym need upgrade ,bar needs upgrade

restaurant was below average toilets and sink didn’t drain the gymnasium was bad

& wonderful facilities on ground floor like the bar , breakfast room & amazing lounge room plus the guests

the petite gym was small but functional including free weights

the gym includes dumbbells, a treadmill, and an elliptical trainer

also the staff in the bar were all very hospitable and a joy to talk with

if i was being really picky the gym is a bit sparse. pool nice though.

room service needs improvement

clean great location good price awesome breakfast in site parking

i also enjoyed the heated indoor pool, sauna and spa

excellent location, dreaming common areas smell, exciting breakfast, enjoy full spa area with pool, sauna, and

site said iron was available in the room but the hotel said they only do laundry service and don't supply irons

room service very pricey and did not enjoy the food

good bar area but we did not try the restaurant

the buffet breakfast is very good & the bar & restaurant areas also worth using

perfect breakfast, employees very friendly, the room is very good and location is perfect

breakfast was good and plenty of coffee, orange juice, fresh bread rolls, cheese, ham and eggs

the bar closed a little early

we’ve travelled with our 2 kids so the room had one large and 2 single beds, which were comfortable but the

we loved the fact that the breakfast is included in the price too

we’ve travelled with our 2 kids so the room had one large and 2 single beds, which were comfortable but the

had their laundry service dry clean clothes for me and they washed them instead and ruined a favorite sweater

issues with wifi

one of the breakfast restaurant staff told us about their outdoor bar and entertainment scheduled for that

room room service housekeeping breakfast

fault the hotel - our flight got cancelled, they extended our stay, they generously agreed with a late check

condition in room was quite loud during the night, also asked for a glass of wine at the bar and bar man said

when i asked the room service for water they were atrociously slow (30mins

staff was friendly and helpful, especially david who helped me with an early check in when i arrived from an

the wifi connection in the room did not work.

the wifi in the room was bad !

to hotel very difficult, no clothes iron provided or laundry facilities available

iron available and no laundry service on weekends no room service or food available after breakfast had to ask

i need to ironing one shirt they have laundry services ok it’s not a problem we can pay for that

there is no iron available for guests and laundry is only open on monday

and we should give this to this to the laundry service

the hotel also offers laundry and car rental services, which can be quite handy for travelers

location, parking available, breakfast variety, quiet room, helpful staff, quick laundry service

hotel and there was a lot of noise during the night and early hours of morning - eg loading bins, laundry

it’s like they lied about the wifi

we opened the window for a cool breeze but kids were playing outside and they were very noisy

the staff was very friendly and helpful for all kinds of requests (restaurants, laundry, where to shop, the

laundry facilities within 2 blocks

the garden bar was really lovely

loved the outdoor bar in the park opposite

we were allowed early checkin and late check

clean laundry room across the street, market place, and good restaurants near by

doesn’t care about their customers, have asked for an iron to be told that they have one in the laundry room

mini bar with them bare essentials so room to put

have chosen the hotel because of the ability of the gym and pool

nice clean and comfortable hotel in lisbon great breakfast recommended!

gym was pointless very small just cardio machine

breakfast was very good and the tea, fresh water at the bar all day long was a lovely touch

loved the location and the extremely helpful and friendly staff, the bar and the ambience of the hotel

new, clean, beautiful colours, fantastic facilities, loved the 24hr drinks and snacks in the bar area, breakfast

didn’t use the pool as it was very small but we knew this was the case so it wasn’t a problem

be very careful if you use their laundry service

easy walk to laundry and restaurants

no laundry service, very basic amenities provided

fast wifi. nice city view. clean. very good bed.

the kettle has more white fluff than the insides of a kids soft bear toy, suggest they put lemon in for 30 mins

quite noisy, walls were paper thin & i think we were right beside the laundry room

can't think of anything! perhaps the cost of laundry if i had to name one thing

good wifi

booked a family room because we were traveling with two small kids

clean comfortable room great breakfast

the alternative was to send it to their laundry which charged over €8 per shirt just of ironing

room service and laundry were beyond quick and friendly

breakfast was varied enough to allow a change each morning in what you wanted to eat more of, and

the pool, spa and gym made the stay in january very pleasant

the pool should be opened from morning to night, not just from 2 pm to 7 pm

stated laundry was available, but it was higher priced than most hotels, and required a full 24 hours

the wifi is on and off with the connection:(

lack of wifi in the room

breakfast has everything you need for your breakfast

good central location, spacious enough room, clean, alll comfort in the room, even a little bar available down

there is also a laundry shop which is 5-8 mins walking distance

the rooms were clean, and the roof-terrace/gym was efficient

gym only has 2 machines

helpfulness of the staff - clean - amazing, safe location - pool and sun loungers - service where you can borrow

there are doors for each rooms) twin had bath tub, queen had a shower which was perfect for us as kids wants

i loved the location of the hotel florida, many thanks for doing my laundry so promptly.

wifi, cleanliness,location

the gym was a couple of cardio machines and some dumbbells but it did the

only thing it’s missing really is a bar for quiet drinks before or after going out of an

very small gym , only 2 machines

comfortable, spacious, game room, very good breakfast, metro is 3 minutes away, laundry 3 minutes away

in nautical theme with small games room on lower floor & great relaxing reading chair with play kitchen to the

the hotel is designed in a marine style and looks interesting, especially for kids

this hotel is few minutes walking from a metro station and in a party of town full of bar restaurants, cafè

the breakfast was great! excellent location, the staff was polite and the room was neat/clean.

no laundry service

also do not use the laundry service

very small rooms and ever present laundry cart in the corridor

we had a minor issue regarding laundry and the staff went out of their way to assist

paid for a full room at a 5 star hotel and had a room that had a window to the laundry area and lots of movement

very small bar facilities, though you're probably not staying here for that

very modern and perfect installation, good location, nice breakfast!

hotel room looked exactly as pictured, the wifi was fast, convenient location from the metro and bus stops and

so, maybe lack of english by breakfast staff, but that is understandable

found all the staff very helpful - be it at the reception or at breakfast time

comfortable, near lots of places (walked around almost everywhere), had laundry right across the street which

breakfast was excellent and lots of choices from pastries and fresh fruit

very comfortable, well located, great breakfast!

breakfast was great

each morning, we enjoyed a delicious and varied breakfast that exceeded our expectations

said i had to go to laundry room

attention from the room service

clean the wifi is good excellent

wifi worked great all the time (they said they fixed it)

wifi didn't work to well in the room

no room service, no bar before 5, no laundry. really poor offer.

laundry, while ready for pick up, apparently was not and the hotel then said they would do it for

pillows not comfortable the recipient didn’t explain about swimming pool and gymnasium time

great location, lovely decor, cute pool and nice relaxing area. lovely large room.

i wish the gym and pool and sauna were all on the same floor.

aren’t helpful , no iron , laundry takes too much time beds aren’t so good furniture is

water in room (first time met something like that) ,no iron available in hotel (only laundry service possible,

good breakfast

very good room service. very polite staff. great free parking.

wifi on floor 8 could be improved.

bed linens had intense smell of laundry detergent

negative point here was that there was laundry and garbage in the hallway for 2 days

they offered laundry service and it was great

hotel) - super fresh and delicious breakfast - suprising check-in/out sweet present - fast wifi - near to the

small but well equipped gym

overlooking side street and service area with nightly rubbish or laundry or noisy event outside every night

top bar, spa & swimming pool

we could not fault room service at all

the wifi wasn’t very good - internet would go out frequently

great spa and gym, excellent breakfast buffet

breakfast was outstanding. staff was friendly and helpful.

location excellent! breakfast excellent

the breakfast which was included was delicious

delecious breakfast, with various options

also the breakfast served wonderfully with very good choice was 5 star

laundry service is the worst

not much about the hotel but the staff were great and laundry service was quick.

we used the pool in the hotel next door as advertised and this was a great experience too

he allowed an early check in for my sister and her family the next day and even upgraded their room

we got the triple room and the extra bed for the third guest was comfortable:) the kitchen was amazing, my mum

relaxing bar area when it’s rained

breakfast is very good, especially the mimosa

the room service menu was very small without very many options, same with the restaurant menu and the

when i went and eventually saying no and giving priority to guest coming from outside the hotel), room service

perfection. sublime. bedding, decor, staff, breakfast, the pool

the bar is nice for a glass of wine before we go to sleep

is great, major bus lines and metro line is very close, the staff was friendly, the breakfast is delicious and

it was nice they fixed the wifi on the last day at least

very good breakfast

relaxing lounge and bar area open all day, far exceeding their 3 star rating by far

the laundry was bad and not worth the money. the room it was smaller than expected.

the hotel has the usual environmental messages about saving on the laundry and re-using towels, etc

resturant could have a more elaborate menu than just bar food ..

good wifi and tv

breakfast, front desk or the bar all were eager to help

one girl helped me dry my shoes - sent it to laundry at midnight since we had an early flight

helped out with arranging activites when we arrived to the lovely hotel we were informed that the breakfast was

nice breakfast with variety and quality

my kids' room was a little bigger

breakfast at property is lovely

no laundry. shower drain issues.

no laundry service at the time, as machine was “broken”.

found a place to do vital laundry so i would not waste a day sitting in laundromat

good room, good service, good breakfast, nice location

the staff were not that helpful. no tea or coffee available in your rooms no room service

the hotel app which you can use by tv/scanning qr is very helpful: room service or laundry can be ordered

prices for laundry were ridiculously high and had to jump through crazy hoops to get it done.

the gym is very well equipped for a hotel gym, which is always important for me when booking a hotel

the gym and pool were awesome, great breakfast, comfortable rooms

wifi was no problem at any

looked for from a boutique hotel — exquisite ambient, professional and caring staff, thoughtful room service

there are few choices in the room service menu.

the view from the pool and the balconies is wonderful

pool not large enough for serious morning swimming.

good room service menu and surprisingly good burger

slow wifi

bathtub on the advertisement but in reality i had a square and short mini kinda of bathtub for kids

no restaurant or bar in

bar was not open at any time of our stay

of the reasons i prefer the hotel was that there was free wifi

our room was adjacent to the laundry room and each morning at 6 a

no room safe, room looked out onto a laundry and wall, small room with nowhere to put cases

pool area was perfect to cool off after exploring the streets of lisbon

bed comfortable, breakfast delicious, location ideal, staff very friendly and accomodating, pool area relaxing

poor wifi in room 111

bedding should be better quality. no room service, laundry lost my socks

wifi connection is not that great

delicious breakfast

breakfast could get better

wifi sometimes stopped working

laundry to clean or iron clothes closed at 5.30pm not well organized with the bar and restaurant

laundry was not professional

one comment - we had some laundry done and it was returned still moist and the shirts requested to be ironed

spacious room facilities bar restaurant staff so friendly and helpful cleanliness

wifi: strong

did not have access to laundry facilities or a clothesline on the property

decent wifi in the room

well located, clean and comfortable, good wifi connection, and the staff was very nice and friendly

the wifi is

was awesome, also wifi is very good

breakfast is cool, room service is nice

we had a great stay as a family with young kids

room service was very bad

the bar is small & doesn’t have any atmosphere if that’s important to you.

poor wifi, dangerously slippery floors within the bed rooms, rooms were too hot and ac was ineffective,

no frigo bar, no laundry service, no convention with parking

man that worked in the bar was rude, i don't know if it was the language barrier or if he just wanted time

room was clean and bed was comfortable room service each day (if you want it) with fresh

had a good selection of breakfast

fabulous gin by lovely bar man

we needed laundry service and even if they don't have that during the weekends the solved it for us the same

gina on reception was so lovely! great hotel and location. rooms quirky, rooftop bar amazing!

great breakfast and a very comfortable bed

location, the balcony overlooking the river was a perfect spot for breakfast, dinner, lunch or just relaxing

the kids (teenagers

at the bar was amazing, helped us getting tickets for a benfica match

well equipped gym, good size room, comfy beds, big shower& nice toiletries, super friendly and helpful staff

free wifi tended to disconnect frequently, especially over night.

in a good location & the lobby smells divine they were kind enough to allow early check

the room service menu has inly few choices and they are not flexible to prepare a simple

the laundry service times less efficient than advertised

wifi was also strong and fast everywhere in the building

water, tea, coffee and soft drinks, friendly and helpful staff, great location, good choice of breakfast

modern hotel, 10 minutes walking distance to the center area, friendly staff, great breakfast, room concept is

friendliest staff willing to help with early check-in and late check

when we asked for an iron to use (as we had to attend a wedding) we were told to use the laundry service as no

location and breakfast were all nice and we stayed there before and we will stay there again

if you're not picky with decor and want functionality (kids) this is the hotel for you

super friendly staff, nice restaurant and bar with excellent food (even live music on some nights)

could be a little more creative as they dont have room service

everything except they lost 2 pieces of my laundry

they lost 2 pieces of my laundry

very good breakfast, had an enjoyable dinner one evening (italian style)

bar prices are quite expensive however i would not let this affect the score for this hotel as it

the wifi works fine, there is also a free minibar and good ac

took 5 days to get laundry back and they charged us anyway!

a bit noisy as the hotel is located in a restaurant street. no laundry services provided.

no proper laundry service

no laundry service.

a laundry service, when i inquired i was told they did not have this service and proceeded to so me a

they serve good breakfast

excellent breakfast and breakfast area both inside and outside

location, kind staff, good breakfast, easy access to everything i needed

breakfast is simple, but absolutely corresponds to my idea of a quick little grab before hitting

wifi connection was also great

saturday the entire floor and bed was vibrating as if a laundry machine was spinning, it lasted from 6:40 till

garbage trucks, dumpsters, laundry carts unloading, recycle, etc all night

they had great recommendations for food, laundry & activities

room service, there wasn't a lift for the duplex room.

kids friendly and enough room for baby bed

we did not try the bar as it looked more like a cupboard than a proper hotel bar

good comfortable room with good wifi and spacious balcony

a few more wines or perhaps a beer or two at the bar would have been nice.

cleaned since the last guest—a used towel was still hanging, there were hairs and a used soap bar in the shower

quite harmless though but i wouldn't bring my kids to this hotel because of that

laundry came back only at midnight.

laundry was extremely disappointing

service for the pool, perhaps a bar up there or more staff on the weekends

the staff was incredibly friendly and we received vouchers for discounts at the bar or restaurant when we choose

we enjoyed the pool and the gym as well

only thing was that we got the room right by the laundry room,but even at that the balcony view was still great

laundry service and room attendance was a little less than expected.

we had a little incident with the laundry service and the personal was very professional and friendly, the

no gym or pool. breakfast didn’t have enough seating for guests.

for two nights for a friends wedding and because the hotel couldn't accommodate 2 adults & 2 kids in one room

the gym was handy for a quick workout however, no free weights available and a new mat for the gym

wifi in the room went out for quite a few hours on the first day we arrived

we loved the hotel, it is good to know that spa facilities are not included in the price

friendly staff, excellent breakfast, nice bar area

hotel provided us with complementary sparkling wine in the lounge to welcome us

we had laundry service and was convenient and pressed beautifully

excellent location if you need to do your own laundry

my opinion that the cost of sending out your laundry is beyond exorbitant

this place is unique, beautiful, staff is excellent, bar is so much fun with live piano

wifi didn’t work for 2nights but they say “it is not our fault”

great breakfast and room upgraded to a suite

the breakfast selection and was not replenished regularly.

unfortunately it was not in order, and so privacy from the kids was a bit of a challenge

was amazing, breakfast was fabulous, price was exceptional (but i think i got a special price), philippa was

great location, super friendly and helpful staff. pretty good breakfast.