was disappointed the pool was not heated and didn't use the beautiful pool for this reason

just the wifi was a bit weak - everything else was amazing!

wifi in the room but wasn t a big deal

wifi connection in the room was patchy and unable to sustain video calling.

spa bath old and looked dirty due to chipped inlets, didnt appear to work anyway

the manager informed us that it must have been a mistake and they send it to the laundry facility and as soon

bit confusing laundry service (seems it's not done on site, so took a bit of time) and some parts could use

laundry service was a bit troublesome

i ordered room service twice

perfekt breakfast, perfekt lokation

the breakfast was amaizing, the hotel is verg close to the beach, the pool is good (not big but not ridiculously

we ordered breakfast in the bedroom and got room service for all the meals

no wifi in the room

the swimming pool is closed from 7pm

good breakfast

good breakfast buffet

the cleanless, the room the hotel dtaff and the breakfast

the breakfast was also perfect

wifi did not work very well

breakfast was excellent

walk to the beach, very nice and friendly staff, self laundry right around the corner, 24hr

wifi didn t work for a couple hours otherwise everything was great

value for money for a family of 4 with 2 teenage kids

good wifi connection

value for money for a family of 4 with 2 teenage kids

the staff was lovely and the included breakfast was varied and quite filling

perfect location! really nice staff, comfortable room and tasty breakfast.

breakfast was a nice spread, the bread was fresh and delicious

location, breakfast, cleanness

is an elevator but not from ground floor - not great if you are traveling with kids/heavy luggage

dirty dishes left on the floors outside rooms with laundry bags. this was throughout the day.

no spa facilities. no laundry facilities. pool is freezing! the mateus bar

glass for drinking, they managed it the last day, the bathroom needs a curtain, laundry service is a lil bit

super helpful with all kinds of requests (booking a taxi, laundry, preparing parasols,

were lovely, especially ruthe by the pool

the breakfast was excellent

nice bar with river view, great food and drinks

good free parking next to the hotel

spa was fully booked presumably to day visitors

gym, internal pool, sauna and spa was opening at 9

very close to supermarket, laundry, cafe and good restaurants

size of the room was smaller than expected, we had a bad issue with wifi not working in the room, and the ac

have ordered the romantic pack and for my surprise, the petals of the roses where a very cheap plastic petals

the gym is not up to date

pool, breakfast and room upgrade!

parking is free public parking

friendly and knowledgable staff. wonderful breakfast.

was no fridge in in my toom and had to keep my drinks at the bar in reception then go and get them which was

is a quaint hotel with a fabulous breakfast, friendly helpful staff and cute rooms-even had a rooster crowing

parking place however, parking in the street of the hotel is free of charge

parking, nice decent room

wifi, location

rooms, cleanliness and breakfast

very good wifi connection, important because it was a business travel

the room. the friendly personnel. the free parking. nearness to public transportation.

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

lovely room and amazing breakfast

my room and get comfy & then directly downstairs after 20mins to enjoy an empty & most pleasant spa atmosphere

the spa was clean and professional

waiters are extremely attentive when it comes to serving the dinner or helping out at the breakfast time

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

a bit out of the centre, room service took almost an hour to bring drinking ice.

location , style of hotel , comfort of room , spa facilities and very friendly staff

cost of the room service in terms of food orders from the restaurants on property are by no means in keeping

it would be nice if there were more options on the room service menu.

facilities were exceptional - the library, rooftop pool, garden, galleries etc

just found the coffee at breakfast a little but soft, din`t loved it .

the rooftop pool was amazing, the rooms were spotless and beautifully designed, the restaurant was excellent,

the rooftop swimming pool provides welcome relief on a sunny day

went every day before me breakfast and in the waving

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

staff were very helpful, the hotel was clean and the breakfast was excellent

the room was comfortable & quiet, room service & restaurant was very good.

breakfast spread

pants were missing from the laundry

gym: sown equipment did not work properly and seemed not to have been maintained

the staff is super polite and professional, everything is clean, great breakfast, everything is top

staff very friendly especially (forgotten his name) music producer bar man in main bar

mansion hosting a hotel offers much more than a a bed and breakfast

i had a lot of laundry to do and could make simple meals

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

although we didn t stay long enough to do laundry, it s nice to have the option

the hotel is amazing! free parking and in room laundry!

the laundry machine in the room was unexpected and so great to have

the breakfast was tasty and well organized, the wi-fi was fast, and the room was very comfortable

good breakfast with portuguese tarts and healthy options as well

excellent staff, varied breakfast with hot options, and good transport connections

good buffet breakfast with fresh and varied options

only small breakfast bar but that was clear from the hotel description.

i wish there would be laundry room there.

also a small bar fridge would be a nice touch

breakfast

wifi not working for guests at all, and clearly had not been for some time as notice in lift

the hotel have ev charger

cleanliness ; excellent location, decor, bar area, bathroom set up

the staff are fantastic, loved the bar and service

comfortable, clean, equipped, nice, super breakfast.

like the surrounding area s with good quality of various places for breakfast, lunch as well as dinner

the quality and variety of food for breakfast is great

the gymnasium is reasonably well kitted out

good gym

hotel, the property, the bar and restaurant along with its fabulous staff are simply amazing

breakfast excellent with a good range of food.

room, we had connecting rooms as we were with our young kids and the lay out was perfect for us

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

when i asked iron, i was told to use laundry service (fee)

helpful staff, decent rooms and comfortable, good value for money lovely breakfast

parking provided, delicious breakfast, nice swimming pool, clean rooms all the facilities provided

there is a lack of equipment at the gym and it's in the same room as the indoor pool so it's humid, hot, and

also laundry handled under room and was very loud at 4:00 am

we did not take advantage of the patio area or the breakfast but it was very cute

thought the property was lovely with the honesty bar on the top floor which was lovely and a great place to cool

only issue, a chromecast didn't work on wifi network, but that's a minuscule issue. no biggy!

good wifi

no in house laundry service provided

breakfast is excellent, fresh and includes gluten-sensitive solutions

good compact gym decent enough for a workout

pet fee is 15euros per night , and there is a bug ( not the bed bug as the manger says ) bites my

because 321 room number the wifi is not connect nd washroom are not clean

room service needs to be professionalized.

wifi was dodgy.

no key for the safe unless you ask, no wifi code notice in the room

stayed with our 2 small kids and the room was really comfortable for us

at the desk and there is no possibility for a quick check out if you have not used the mini bar or have no

states on the papers that there is a laundry bag in the rooms to get your cloths clean but we did not see any

also the wifi wasn't particularly good

e lady running the kitchen) on the restaurant side

kitchenette but no appliances or dishes etc. except for coffee cups. served strange.

proximity to the beach, breakfast, comfort, ocean view, room service.

so to iron a shirt (after business traveling) one has to use their paid laundry

nice place, pool view room ar great

complimentary breakfast each morning with a wide selection of food and drinks

the staff is friendly and room service outstanding

swimming pool and gym, apart from being very close to lisbon.

tastes nice, you could control the room temperature and it was really quiet at night, good wifi, friendly staff

the lobby and the co-working space are very beautiful, not to mention the gym, which is gorgeous

clean, modern, and extremely functional, which made our stay very comfortable and easy with the kids

the gym and the staff was lovely

nice gym.

we weren’t told anything about breakfast at check in or anything about the hotel

the breakfast buffet is simple and could have more options.

perfect location - great breakfast - comfortable

central location excellent breakfast

check in & check out - no concerg stafe you have to take your luggage in & out to your room - no room service

in the states you have at least 7 -8 laundry soaps and cleaning products that are

view’ guys please don’t name it terrace view’’ if all you see concrete walls with hunging laundry

staff was super friendly and helped us with early check in and early check out

there wasn't a consistent wifi signal.

nice old building with good atmosphere, spacious common kitchen

was fantastic the room was clean & comfortable & breakfast was included

breakfast is light but a good and tasty start for a small hotel and with the most beautiful views

the wifi was poor.

eve, gabriel was very welcoming during my check in, claudia gave me great recommendations during breakfast, and

downside of this property especially in the room where i stayed is the wifi connection is not so good

plus the restaurant was next to the pool

our room was on street level (arch room) and we could sit on the balcony having room service cocktails whilst

so were the panoramic views from the pool and rooftop

the staff were superb and the food available at the rooftop bar and restaurant was excellent, the daily

super cozy, lovely renovation on an old building, amazing views from the pool.

the room also comes with a room safe, a hair dryer, toiletries laundry/dry cleaning (fee) and there is also

clean, good wifi, helpful staff

there is a lovely bar and restaurant in the hotel,breakfast was good, beds are comfortable

as i had work to do in between my holiday, i was so pleased with the wifi in the hotel - the connection was

wifi was choppy

from our car services to laundry to everyday interactions, this place made us want to move into the resort

even simple things like getting your laundry back so quickly are just great

super close to the bar and restaurant neighborhood

the staff, the bedroom and free breakfast!

the employee of the bar called “joao” was just amazing and i can’t talk about the two lovely cats

no ac or access to laundry facilities

we had a big room, there's a cheap laundry service just around the corner (wash and go)

28e just a few meters from hotel, nearby have many eatery, supermarket, laundry shop

surprisingly nice, modern room with good kitchen equipment

location, staff, wifi

the hotel also offers a 24/7 room service (that i personally checked a few times in the middle of the night)

our kids stuffed their bellies with unlimited ice cream, and we unwound with the included happy hour

staff friendliness, location, facilities, breakfast, were also standouts

everything was excellent-if only there was a pool.

), and although we did not use the gym, it appeared to have the necessary equipment

they also had a gym which was also very good

only the cost of dinner and the spa and gym.

wifi reception is poor

lovely staff, good size room, comfortable bed, good wifi, international cable tv, balcony, service room, great

the staff were also very friendly and helpful especially the bar manager

also, incredible sushi place and bar in the hotel

there was no veggies/salad bar at breakfast, but if requested, it was provided.

be great if there were additional facilities like a gym, and the breakfast was very basic for a 5 star hotel

the breakfast is really good even one day with berries and macarons

the room service menu could be better!

missing basic hotel services. ironing, laundry,

i was also surprised that my room did not come with facial tissue or a laundry bag, but maybe that's because

only criticism is that they need to get same day laundry service - currently it's next day

laundry price is extremely high and came back with very low quality

using the only lift to take down laundry at the time people were trying to get down for breakfast, even a simple

like only one goes to the spa and another to the restaurant

great, repeat visit; the first time since the refurbishment. great bar on floor 6

the food also was amazing, we ordered room service breakfast and it was delicious

we thouroughly enjoyed our stay ! roof top bar was exceptional

lovely rooftop bar overlooking the river , and great patio for breakfast

the breakfast in the morning was lovely and the open, honesty bar for a late-night drink was a lovely touch to

wifi worked well for me

the tapas bar recommendation was the perfect introduction to portuguese food

wifi doesn’t work/reach second floor

coffee juice was offered when checked in and drinking water provided and loved the lovely little bar of

it was nice to have a laundry machine

laundry was done quickly and the room came with sparking and still water in the fridge

we stayed in a junior suite which was very comfortable and well equipped, including a kitchen

than expected was excellent the room was spotless the location of the hotel is perfect the bar is a welcome

they left a postcard and bar of soap from their collection they sell at reception

laundry service is quite pricey.

directions and signage poor, needs detailed map info plus mapping of local restaurants, coin laundry (found to

laundry too expensive by far

the pool and gym are a great bonus, even if the gym is a little small

property was beautiful, rooms were very comfortable, shower was great, breakfasts and bar drinks were great

our kids had that much better than us looking into laundry room

you should have laundry and ironing

i wish the hotel provided a steamer or iron instead of laundry service

no iron, had to use the laundry company 5mins walk away

that we went to the reception and asked for an iron again but we were told to go and look for the laundry lady

bedding should be better quality. no room service, laundry lost my socks

breakfast could get better

we couldn’t work the wifi in our room so had no wifi but it wasn’t a deal breaker

very nice breakfast with plenty of choice and fresh

wifi didn't work

gastro bar was the most wonderful bar/experience i have ever been too

bar was one of the most fascinating places to have a drink we ever been into

we also have to call the reception for wifi problem

only negative was a bit of weirdness at the restaurant with sitting at the bar when it was completely empty with

room service came at 7

although understandable that the rooftop bar is only open seasonally

room service doesn't work

and the view from the roof top bar

wifi not good, unstable and sometimes not working

everything quiet location comfortable great bar and super breakfast

we really would have liked an elliptical machine in the gym.

breakfast options could be better.

breakfast was excellent

excellent gym

no services offered - no breakfast option (no dining room), no laundry service, front desk service only during

wifi painfully slow - not really any excuse for that these days

wifi can sometimes be very slow.

wifi in the rooms

very good wifi in both hotel and adjacent breakfast location

laundry is

i sent one pair of pants to the laundry and struggled to find out when it would be ready

flexible on early check in and late check out

selection was great; staff was very attentive, in particular enil; great for family with young kids with playparks

still there were many small kids and lots of children were playing loud in the small pool

maid room service was inconsistent; towels, coffee, creamer were not properly replenished

location is phenomenal - lots of food and bar options nearby

is very recent and the rooms are very comfortable and quiet (city view 45 sqm) and offers a great spa and a gym

room service offering limited

and friendly staff at the reception with a special mention for the restaurant manager diogo great spa as

we needed laundry service and even if they don't have that during the weekends the solved it for us the same

- great location near principe real, plenty of things to do around - insane breakfast and amazing restaurant

the design and the location is great. loved all the details and the rooftop bar was a hit

breakfast had lots of choices

the location , the breakfast, the kindness of the people working there

delecious breakfast, with various options

size of the room is good 2- matress is good 3- courtain is ok 4- wifi is good 5- tv has a lot of intnk channels

the breakfast which was included was delicious

safe was not fixed to the wall. wifi signal poor in rooms. pc was not working in the lounge

also the breakfast served wonderfully with very good choice was 5 star

the fireplace on our room was wonderful

property, stylish rooms with a beautiful city view, very friendly and helpful staff and the breakfast which was

was exceptional, great service, amazing breakfast

hotel, from one side very nice view at city, good breakfast, nice people, very clean, room service food is very

pool is located right alongside the restaurant, very near the tables

very beautiful. had an amazing bar too. excellent location

took too long for the room service to bring my hot tea

they have a problem with their wifi system that keeps disconnecting

great wifi

the room service menu was limited, food was poorly done

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

there are many cafes, restaurants, living services (eg pharmacy, grocery store, laundry, etc)

only one hair dryer for the entire hotel that had to be picked from reception, there was no hotel laundry/dry

no laundry service and the hotel did not have an iron

no laundry facilities,no kettle in the room,no coffee and tea with

overlooking side street and service area with nightly rubbish or laundry or noisy event outside every night

loved it all. maybe a slightly warmer pool would a plus.

not 24/7 room service (minor point). no tea making facilities in room just coffee.

room service was delicious, especially the 'better than a burger' - one of the best burgers i've

breakfast could have a wider choice but it is decent enough. food quality is fine.

our one issue is that we sent out laundry and it did not get done and we were not told right away

the laundry service was appalling

one weird incident where i was sleeping and the room service came into my room even though i put the „do not

i left the room service form for breakfast outside the room as required before 2 am, but didn't get my

the staff so friendly, beds and linnen super comfortable, the breakfast delicious, we were so lucky to find

laundry service is the worst

not much about the hotel but the staff were great and laundry service was quick.

is fantastic, staff is friendly, room service menu good

we got the triple room and the extra bed for the third guest was comfortable:) the kitchen was amazing, my mum

the wifi was functionally adequate but a bit slow at times.

no laundry service...

laundry was expensive aswell

plus free mini bar and good wifi

the little thinga like complementary mini bar was a nice gesture aswell as the welcome drink at the rooftop

the pool in the spa area was lovely, it's attached to the relaxation room with a steam room and sauna

said i had to go to laundry room

room service every day, which is not typical ha to 3 star hotels

well stocked mini bar was a surprise &

there is a nice tapas/wine bar next to the hotel

wifi didn't work to well in the room

rooftop bar with amazing view. the staff was very attentive and the room was large.

excellent breakfast with delicious choice of fruits (fresh orange juice

joelba personally guided us to our room and david greeted us every morning at breakfast

location, very friendly and helpful staff, comfortable room, excellent breakfast, breathtaking views from rooftop

compensation was only in an offer for 10% off room service and no room service fees

we were told there were no towels at all in the hotel, because the laundry service had not dropped them off

the laundry machine was running too noisy next door the whole day

the location is amazing and the loft suite is fun for kids

the location is amazing and the loft suite is fun for kids

bit noisy at night, due to the live music in the bar across the street

no laundry facilities even though it mentions that it on it brochures

were very welcoming, they were able to facilitate an early check in, which was great as we had travelled from

wifi signal can be weak, depends on room location, of course

tv and wifi were not working in my room

lovely helpful staff, facilitated us with an early check in and late check out