the breakfast that was included and good meals and coffee were available from the kitchen

there is no cook breakfast or options but you have cornflakes and a few options of bread.

facility with centre, train and park for kids play

facility with centre, train and park for kids play

the male receptionist was not pleasant at all, strong smell of smoke and alcohol coming from the bar alongside

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

everything was very clean and the hotel staffs was very friendly the breakfast was very good

the breakfast is delicious, the coffee is real, not instant coffee

room was very nice with a balcony and a tiny kitchen

the hotel rate included a wonderful buffet breakfast

never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

no modern hair dryer, no iron or board. they do have laundry service.

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

slight downside during our stay was that the restaurant and bar was closed, but had nice breakfast in the palace

great parking

no in house laundry service provided

was excellent, staff was very kind and helpful, breakfast was excellent and the bar was open all night

the hotel was there. there was a bed and a shower in the room, as well as wifi and electricity.

breakfast is excellent, fresh and includes gluten-sensitive solutions

good compact gym decent enough for a workout

i wish there would be laundry room there.

being very picky no mini bar in room. however i didnt need for the 1 night stay.

excellent room service . reception and breakfast all friendly staff

clean and comfort . easy access to town centre. great breakfast

all was amazing ud83dudcaf and breakfast ud83cudf5e ud83dude0b back there soon

the breakfast area is small and difficult to get to

good breakfast and having a parking within the property was a plus

the beast pool out of 3

breakfast in not very abundant, but fresh and nice

good breakfast and having a parking within the property was a plus

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

when i asked iron, i was told to use laundry service (fee)

was clean staff were friendly and helpful breakfast was excellent bar - food and drinks were

parking provided, delicious breakfast, nice swimming pool, clean rooms all the facilities provided

very friendly staff, free parking, free wifi (very slow but free), reasonable breakfast buffet.

also: we were charged laundry by mistake and had to get a refund

pool was open but not heated breakfast was very basic to say the least

checkin lines, pool was not open in the morning, no air conditioning in the gym in the am, waitress was not

great breakfast. excellent pool. nice hotel.

got an early check in around 11 am & luckily our room was ready

- fast housekeeping services (inc laundry) - underground

wish we would have been warned about the expensive laundry service.

no self service laundry close by, only paid laundry by hotel

the cocktail bar at the groundfloor has a lovely terrace, great place to hangout at the end of the day

onsite restaurants good - however we were only given 1 kids menu option from 1 restaurant

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

the hotel is amazing! free parking and in room laundry!

although we didn t stay long enough to do laundry, it s nice to have the option

convenience store in the hotel where you could buy things such as water, milk, juice, cereal, laundry detergent

i had a lot of laundry to do and could make simple meals

laundry service works only before 9am, and you will get your staff next day

breakfast was excellent and they had a great selection of gluten free options

was very bad, very slow: i had to use my personal hotspot to work as i could not with the hotel wifi

breakfast foods were plentiful and varied to accommodate most tastes

breakfast for the kids, helpful reception desk staff who have us connecting rooms

laundry was expensive

it was clean & comfortable. staff was very friendly and great service at the bar restaurant.

very few vegetarian options regarding room service.

nice fast and free wifi

the breakfast was great

1. no safe in the room. 2. laundry service should be always available and instant.

only only only thing that i would change is the fragrance of their laundry detergent for towels

breakfast was very good and cheap but lacked some hot options like fried eggs, etc.

i love that the hotel is pet friendly

unsecured wifi, no hot entrees at breakfast, no pool.

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

most expensive laundry service of my life

laundry services charged per article of clothing.

1. poor wifi in the room.

- no room service

a desktop in a lobby with good speed of wifi, basement area for chilling out with friends, swimming pool

would have been ideal for the pool snack bar to be open but i think this was just the time of our stay, we

room been cleaned every day, pool

the staff was terrific with help changing rooms when the wifi didn't work in my room and help arranging the

great shower! fab pool!

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

the room didn't have iron i found that so annoying and the laundry service was very expensive.

facilities (we were told these were only available in premium rooms, although there was a mini bar which is

but they have room service for that and the fridge in the room is well stocked

than room service, no way to get just a cup of coffee or tea in the morning

laundry service is not working

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

restaurant and bar always open for quick snack or leisurely breakfast

gym is pitiful.

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

great wifi

rooms were incredible, the spa and gym were a life saver because we ate way too much of their delicious food

had a wonderful spa treatment and the breakfast is truly lovely

the spa was clean and professional

bar was never open but perhaps there was not much demand

the wifi in our room did not work

best breakfast in town, excellent location, great staff

could not connect to any hotel's wifi with my iphone or macbook

parking is free public parking

certain basic things like an iron, we had to wait a whole day for an iron because house keeping/laundry is not

to ask 3 times for a flashing lightbulb to be changed (a defect that was never remedied) and my laundry was left

of room service menu options was not great, the cleaning staff are not very understanding as they

no qr code on the fridge so didn't use the mini bar thanks serge for going above and beyond behind reception

bar had a good atmosphere and was reasonably priced, nice staff there too good equipment in the gym cool water

the hotel has laundry services that you can pay to have your clothes ironed

service at the spa -space

the gym and the swimming pool the room size and bed.

no mini bar,no room service

i used the gym and the swimming pool which were very convenient and enjoyable

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

- pet friendly - good location, metro right next to the hotel - friendly staff

one tiny thing that made me a little be embarrassed was that room service girl tried to enter the

service we received at the lobby bar was excellent

the laundry service

bar area just on the limit of it's capacity regarding guests/visitors, parking area occupied by laundry and

so much wasted laundry and time required to change the

in arranging our complimentary tuk-tuk journey to the castle/viewpoint, an 'intro massage' by the spa team, and

didnt enjoy the large families with kids running round in the pool area

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

you have to wear swimming hats in the swimming pool.

the spa was a bonus, very relaxing, lovely sauna and turkish baths

the room was spacious, and they even provided an extra bed for the kids without me asking

good wifi, location, shower and room.

laundry service is quite pricey.

laundry too expensive by far

directions and signage poor, needs detailed map info plus mapping of local restaurants, coin laundry (found to

property was beautiful, rooms were very comfortable, shower was great, breakfasts and bar drinks were great

pool and jacuzzi were amazing!

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

it also had free wifi access

comfortable bathroom, strong wifi signal.

very close to supermarket, laundry, cafe and good restaurants

to think of something that could be improved it would be a few more and better machines in the gym

room service charged you around 12 dollars or so to bring the food to your room

amazing ud83eudd29 - staff - room size & facilities - interior smell and design - location - breakfast ( variety

the breakfast choices were varied and flavorful

pants were missing from the laundry

replaced when cleaning and on ordering bottles of water to the room we were charged 8 euro for room service

wifi connection kept dropping and took a long time to reconnect, this started to be irritating

the spa area wasn’t nice; everything was kind of falling apart there, cold water in the swimming pool

excellent building and grounds truly beautiful and well maintained service superb chef excellent spa massage

if breakfast was available 1 more extra hour

wifi networks

the bar could have been open earlier !

clean and comfortable, plus excellent wifi ud83dudc4d

we arrived very late for our one night stay and the hotel offered a late check out the next day

the in room service

tiny but well equipped gym for

good dining options, prompt room service, friendly staff, nice big lobby, great location

room service was efficient and the food was good

staff rgreat especilaly bar staff

they also provided a great room service and a gluten-free breakfast every morning

one of the best options in lisbon high value for the price, very delicious breakfast, cleaned the room every

restaurant,bars , coffee shops and a mall a walking distance

room was clean and wifi worked well

wifi was excellent

the laundry service was expensive for what we had better off going to a laundry matt near by

forcing guests to use laundry service just for ironing is not pleasant at all

strange part is if we gave something in laundry then we need to go to reception for picking it

laundry of

gym is good. little bit far from downtown, but we can use bolt and public transportation.

laundry is

i sent one pair of pants to the laundry and struggled to find out when it would be ready

spa, pool and gym of highest quality

we asked for a late check out and they told us no

breakfast, pool, room

location, all the staff are highly profesional, the room is cleaned every day, the laundry is impeccable, overall

front desk,breakfast,location , clean & comfort

wifi is intermittent

bar and breakfast restaurant are immaculate

there's a small bar and the breakfast spread was very good

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

to pay for services in advance, like laundry and car park

wifi free stayed 3 nights a d booked 3 more , i rented a bike from the nearby decathlon only 10

breakfast was also

the rooftop is absolutely lovely, we had a delightful dip in the pool and a drink at the bar up there both days

laundry

one is requested to send clothes in to the laundry for ironing

the laundry service was very good and cheap

wifi was good

comfy bed, bath, good wifi

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

excellent wifi connection

the wifi worked well

no view to the outside simplistic wifi never worked overpriced

sometimes the wifi was not working very

fabulous rooms and lovely breakfast

loved the access to the gym which was huge and a great perk

from the checkin to the welcome gift, to the beds, room setup, breakfast, staff and everything in between

the best poached eggs for breakfast on the most delicate of homemade breads

the hotel is in partnership with a near by gym that is awesome

very cold pool

room service took quite some time .. longer than 30 mins

the gym is small but enough

service room, great breakfast, kettle in the room as well as other amenities facilities (swimming pool, conference

the gym did not have a running machine and was poorly equipped in general

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

small things: no outlets by the bed, wifi really slow during peak hours, soy milk wasnt available every

wifi was terrible

kids like the breakfast time because they can meet the 'shy man' and practice english there

there isn’t a restaurant in the hotel to have diner at. there is only room service.

some might see this as a negative, laundry was too expensive for me to use

there were a few restaurants in the area and a very nice laundrymat on the next block

the bar area was delightful

helped me make the call from the reception and did not charge me for the attempted calls :-) room service - is

the room was super clean, the breakfast buffet offered a great variety, and the staff are friendly and welcoming

room was clean and the gym was incredible

i didn’t try the breakfast though

the extras facilities that you pay for like gym, pool are not worth.

vegetarian food, not enough choices for room service

good gym, but there could have been more free weights. great location.

good, efficient laundry

laundry service is prompt

the laundry service was on point

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

wish the laundry prices were affordable

the door several times while we are in the room asking for housekeeping or if we have items for laundry

rooms were ok. gym , good breakfast

usually when i travel with my pet, which is all the time, the staff have a bed with bowls and a treat for him

no free wifi if you're not an ig member

shops, laundry and restaurants close by

nothing really, it was very pleasant. the laundry service was very expensive!

no alcohol in the bar or tea making in the rooms.

only thing for me was the wifi

no alcohol in the bar .only non alcoholic drinks which i found strange for a hotel

lift did not go to last floor hopefully being fixed and wifi intermittent.

bathroom easy access with electronic code and lift tea pot and tea are provided cups are clean wifi works well

the corner are nice place for breakfast overall nice and clean place new and good working ac wifi

wifi very weak. ac not working

wifi is not the best.

spa was fully booked presumably to day visitors

main bar was closed to guests twice during our 4 day stay for promotional events, once for pretty much

good spa, excellent breakfast and dinner

spa was too busy to take new request.

the breakfast was excellent

concierge, reception, restaurants, to housekeeping, laundry, we really had been in touch with great and helpful

bar staff was way too slow

is a hotel for couples, i was the only guest in this huge hotel with kids under 9 years old, and everybody was

cause of corona, can’t access gym and pool

wonderful woman serving in the bar restaurant on the day of our arrival

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

rude staff breakfast was pretty shabby, instant coffee etc no laundry

laundry service is available and timely

great staff, very accommodating to my kids and generally super helpful.

i had to call room service which never had anyone answer the telephone

and because i stayed few days , there’s no towels from the laundry room

the city location is good, the hotel room view was to the roof of the first floor and to the laundry room

it was also good to have a gym available, even though it is not very well equipped

it's unassuming, wifi was good, food was satisfactory, nothing special, but good nonetheless

no bar for drink

the only things i would add are vending for drinks and snacks and laundry for the guests to use

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

pretty clean with very attentive staff. breakfast is awesome.

breakfast was excellent

friendly and helpful staff, well equipped rooms, good breakfast

only offered to send them off to their laundry provider which would have cost a substantial amount of money

sometimes they expected us to know certain things about services as if we are frequent visitors (laundry, taxi

it was a bit noisy near my room (101), looked like the laundry room was next door

they have a laundry service that is available only in specific times

great room service

laundry service for a charge

no room service.

clean and modern rooms, great bathroom. rooftop terrace with the swimming pool was perfect

very polite and helpful staff, satisfied our requests for early check in and late check out, without additional

the underground catacombs to the spa were so fun to walk through. the pool was cool.

when i requested an iron, the laundry staff came and picked up my clothes to press it themselves

i have no idea, i have not used the restaurant! the services are good, laundry is fantastic!

good location 24 check in great value good european breakfast has laundry

the laundry service was not available in the afternoon

an unpleasant smell in the room, maybe because it was on the eighth floor, the same one where the laundry is

laundry service was a bit costly

a t-shirt mildly damaged in the laundry process was fussed over and made right with a complimentary bottle of

could have used more hooks and bars in the bathroom to hang towels, clothes and our laundry that we had handwashed

kids acces to the pool

the spa area and welcome massage package made our stay very nice and relaxing

no laundry facilities,no kettle in the room,no coffee and tea with

only one hair dryer for the entire hotel that had to be picked from reception, there was no hotel laundry/dry

no laundry service and the hotel did not have an iron

there are many cafes, restaurants, living services (eg pharmacy, grocery store, laundry, etc)

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

breakfast was very good

the rooftop swimming pool provides welcome relief on a sunny day

and also waiting time for breakfast could be shorter

went every day before me breakfast and in the waving

think that there is room for improvement with the breakfast

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

the pool and spa was privately owned therefore you incurred an added cost to use the facilities

no pool for kids.

amazing spa as well

modern furniture and very well equipped kitchen. i got upgraded to bigger room

the laundry at the hotel is extremely expensive

clean, comfortable, free parking, lidl next door, free breakfast

i was able to park my car in the outside parking

arrived at midnight and despite reception telling us that sofa based for kids was ready, we had to prepare sofa

the sofa-bed had been prepared properly for our two kids

the cost of laundry services was higher than anticipated.

warning to future customers, do not use laundry services on this hotel, i sent 4 polo shirt, 4 tee shirts, 4

problem with wifi on second day.

there is a really smart bar and cocktail lounge in the lobby of the hotel which adds an air of sophistication

able to leave the permission to pay by credit cardthe checkout (extra expenses like breakfast, room service) in

perfect location, fantastic staff. breakfast was fantastic too.

the only true pet friendly hotel in lisbon

spacious and suitable for a family with 2 small kids

wifi was very slow and poor in our room

the cups in your room were plastic and looked they came out of a kids kitchen set

room service is very slow

the room service menu has inly few choices and they are not flexible to prepare a simple

clean rooms, friendly and helpful staff, the room had a phone that you could take out and use the wifi on it to

they gym is very nice and have enough material to do a good training

great breakfast, good location, comfortable room and great business

laundry service was very efficient

the laundry and towels were new and clean. the room was clean.

lots of restaurants close by, as well as laundry and convenience stores

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

the wifi also worked quite well, which is nice

breakfast was lovely and the staff was super helpful

the wifi network exists but it is not accessible in the room

i needed to ask for some room service and i had to go down to do it

location, kind staff, good breakfast, easy access to everything i needed

nice breakfast staff willing to help with

very expensive extras like water, laundry service, mini bar!

the hotel is close to lots of things including a very efficient laundry for our clothes

the hotel has everything needed for a comfortable stay, including a gym and laundry facilities

very nice staff. comfortable bed. breakfast was good.

asking 15 euro for breakfast-does not working

when we asked for an iron to use (as we had to attend a wedding) we were told to use the laundry service as no

room service was reliable and clean

modern, comfortable, spacious and clean. good location, good wifi. would gladly stay here again!

room was great for 3 people with separate seating area and small kitchen

staff was excellent and always ready to help (reception, kitchen)

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

room service

wifi a bit unstable.

it was really clean, cozy and the breakfast was amazing. also the wifi was really good.

laundry service was expensive

loved the swimming pool up on the rooftop it was really clean and quiet great too relax

pool is smaller in real life than it looks

roof terrace and pool is lovely

room was clean and serviced daily, the white hotel theme and wifi technology for the doors sets it apart from

the laundry was bad and not worth the money. the room it was smaller than expected.

the hotel has the usual environmental messages about saving on the laundry and re-using towels, etc

the bar was very comfortable with reasonable prices and a very good staff

we received early check in

breakfast, front desk or the bar all were eager to help

there wasn't much to like about the hotel. staff in reception were nice and helpful. wifi was ok

bad wifi, water heating & water leakage in the lobby,

no restaurant or bar in

bar was not open at any time of our stay

they offered room service but could not do as only one person working they offered us a taxi to the venue of

breakfast was delicious, just as we’ve come to expect from sheraton

nice bed and bathroom. good room service

quickly resolved within 1/2 hour, apologized and also offered minor compensations, such as free breakfast

restaurant was closed and nobody informed us at time of booking extremely limited f&b menu and room

wifi wasn't working the whole stay

no frigo bar, no laundry service, no convention with parking

wifi didn't work

great location, friendly staff, plenty of hot water, comfortable bed, very clean, good wifi

had a good selection of breakfast

the wifi was nog working for 1 day.