laundry piled up around bedroom in corridors

room was very noisy woke early every morning by laundry or rubbish collection

view of car park and laundry bags but not the river as advertised

room was large and comfortable but we were right by where the maids prepared the laundry and stored all their

laundry left in corridors and didn't appreciate then another fee for use of hotel car park

there were piles of dirty laundry in the stairwell too

room was near the laundry. so could hear the machines. bathroom was a bit shabby.

from the courtyard whilst we were trying to sleep, the lack of the wifi code in the room, the lack of any kind

the room, amenities and bed were lovely, the snug bar cosy will go

i ordered room service and they struggled to understand their own menu (which is all in french and a bit

breakfast was freshly cooked to order with plenty of choice

peaceful setting overlooking the river thames. well kept grounds and plenty of parking.

bathroom needed upgrading, no food on sunday evenings but room service

it s out of season but a real find, nice pool and gym too

of temporary club membership during our stay which gave access to the fitness facilities and pool, although we

location superb we sat by the river watching the world go by staff friendly and helpful had a bar meal in the

a fridge in the room. wifi a bit weak at times

plenty of convenient parking

great restaurant/bar service, amazing breakfast

not really - would be nit picking to say bar lacked some atmosphere when we were there.

resulting in us spending part of new years eve struggling to do bank transfers on the very poor wifi connection

spa bar could have had more choice/ better stock or drinks and snacks as was quite limited

good gym and spa

hotel is gorgeous, spa is always spotless and food/drinks always of an exceptional standard

and pool great; all the staff fantastic from reception/ check in, spa and breakfast

it is november and was really chilly for us with 2 kids

comfortable bed and deep bath. lovely hunting lodge atmosphere. great breakfast.

the bed was fantastic and the breakfast too

wifi easy to connect and plenty of parking

great for a night with small kids too

good location for us, co-op over road with shop and laundry facilities

didn't like the cleaner as she looked miserable and scary as she's dragging her bag of laundry or what ever it

issue was that the buses into reading aren't very frequent on weekends, however there is free parking and the

everything good. could have done with more bread/toast abbott ale at the bar :)

wifi signal is rubbish.

the room was outstanding, especially with the standing bath, and the omakase bar was incredible

shower is great, breakfast too

the complimentary flowers and champagne in the room and complimentary champagne at the bar were very much

great cooked breakfast

didn t like the layout of the bar area

staff, and mike on nights responded splendidly to my report of a fire exit almost blocked by laundry trolley

laundry facilities were a bonus

dinners were fine for kids, but there is just one option each night and it was what you would expect in a school

young kids playing football up and down the accommodation corridor, shouting, screaming, bashing against

friendly staff, clean, reasonably priced and great gym for the sunday morning

location is good for henley regatta. they provide a good laundry service.

lounge and bar areas were inviting and very comfortable

windsor suite was beautiful and the bar and restaurant was lovely

the bar did not benefit from the view.

room service menu also very limited to have a suit with dinning table better choices should be

i noticed that the fireplace had bits of coal that had fallen onto the floor and had what looked like it had

we had our own kitchen, spacious living room with a balcony and a gorgeous bathroom

there is no gym or swimming pool for people who want to exercise regularly even when traveling.

had a lovely self contained room with kitchen area and bathroom - modern, stylish and complete with balcony

response time for room service was excellent

no minibar in room , no laundry service and reduce standard all round

hotel lost my wife s laundry, she is distraught

lack of mini bar in room no laundry services welcome

were told the wifi was down which for myself and my partner it wasn t an issue having 5g

to eat outside, however the only cons of my stay was that i was unable to order a coffee at the bar after i

laundry service is too expensive

small rooms laundry availability

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

just had toast and coffee for breakfast

there was also a desk and chair, and the wifi worked without fail during my 4-day stay

bath towels - laundry was too busy, so hand towels had to do

staff were so helpful and arranged an early check in and late check out for us

spacious room, friendly and helpful staff and a great selection at breakfast

used the pool that was quite and clean breakfast was value for money and cooked well with a nice variety

few issues trying to get the room service menu, a bit strange getting through whatsapp but no major

room service pizza was very burned - but at 2am too tired to complain

we also utilised their gym, which was a nice little space with decent

friendly staff, lovely breakfast.

bar food very nice

the wifi was a

room had kitchen facilities. mini-gym on site. staff very helpful.

quite homely, staff were friendly helped me find my room okay, parking is ample, perfect for business trips or

breakfast was lovely, free gym, free parking, an absolute bargain

a pleasant surprise to find a kitchen in the room... cosy and warm.

plenty of parking spaces, good size room.

no view other than the laundry rooms

the room smelt of damp laundry and the windows couldn't be fully

the kids really loved the swimming pool and play area too- wonderful family hotel and we hope to be

the bar area was also very child friendly

customer service- from the minute we were met by kamil to the bar staff and room service staff

parking, but this wasn't the hotel's fault

power shower and the car parking

very comfy bed. great parking a great stay.

wifi signal not good enough for me to log on to our work servers effectively - had to use my

wifi code was in your room usb charging points next to

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

good large parking

booked a room for my family to spend the new year at the spa and so my kids could enjoy the pool

also we were charged a room service charge on drinks i went to the bar for but my partner didnt notice when

spa and swimming pool

impression wasnt the best, laundry bags stacked outside the front door and not just 1 or 2, there must of been

b&b advertises as pet freindly,it certainly is not

high fee for pets

free parking, walking distance of a choice or restaurants, and local football ground.

shops including tesco express and elaichi curry restaurant (which was good value, nice food) easy parking

no laundry room

purposely stayed at this hotel as it had a swimming pool for the kids to enjoy

the location the serenity spa staff are such a welcoming bunch of people and annie is by far their best masseuse

was expensive but very good food cboices, room very clean, used health club and pool, bar was nice,

the network and wifi is very slow

room, modern clean bathroom, really varied tasty breakfast, good restaurant opening times and room service,

the service was great and they did bar service all night but of course as room service, however this was super

stay was brilliant friendly efficient staff ,compfy bed ,excellent plentiful breakfast , late check out anytime

quality and condition great friendly efficient helpful staff delicious breakfast &

clean, good location, professional staff, great breakfast, prompt room service with good food.

sign to the bar could be better

think the wifi i had problems connecting to, but was only there for one night, and with good mobile data the

wifi is not very good in the bedroom

wifi was very good and the receptionist was very pleasant to talk to

so happy they were full as i got to stop here at cantley, great room , bathroom , evening mesl , bar drinkand

up at 7am as laundry was being delivered outside our room

the wifi/ internet connection was a little flaky especially when using streaming from phone to tv

room service (noodle dish) only came with a knife and fork which was not suitable to eat a wet

the gym area is good if you're prepared to get up early to avoid the kids in the pool

booked for work hotel and staff were great considering used my own wifi as no password in

a late check out was much appreciated

staff, breakfast was also good

night cap on the landing was a lovely touch but there was no sloe gin left in the bottle and the bar said they

the dinner/ breakfast in the restaurant was exceptionally good and very good service

wifi could have had a better signal, i had to tether to my phone for from outside for sending

the laundry is piled up in the hallway

laundry looked clean but not the appliances

beautiful and memorable breakfast-wonderful taste and amazing choices of food.

breakfast slightly awkward collecting from kitchen, it felt as if being greedy to tuck in

there's a tiny kitchen with an honesty bar and a fridge full of drinks and free tea and coffee but that's not

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

very friendly bar & restaurant staff.

hotel clean tidy staff were lovely and the bed was the best lovely bar and bar staff everything was brilliant

was pretty dingy (stained carpets, stained drapes, etc), but the room was comfortable and the wifi was fast

wifi wasn't working when i arrived but was quickly fixed

bar downstairs and restaurant too so you dont have to go anywhere to find a decent meal its all

there was a lovely bar with a gorgeous view of the river

placed hotel with plenty of car parking, free wifi and on-site italian restaurant

eggs were cooked on request ;-) parking is ample and with good security

no kitchen in pub for dinner. no extras like drinking water. breakfast was also extra.

clean and modern, easy parking

friendly staff. comfortable bed and good shower. good wifi and big telly.

it had a bed and shower and they were happy for me to have a pet in the room

free parking, clean rooms, bar to use if desired, very accommodating

no wifi at that time

wifi is flaky - slow and keeps dropping out

really comfortable bed, excellent breakfast

parking a little tight

wifi kept disconnecting and network is poor

mountain of laundry outside my door not a good look

the bar was very popular but we couldn't hear anything

no mention of wifi or a password to access it anywhere

in was a little odd, i wasn t given any info, i had to go looking for someone to find out the wifi code

refurbishment of old historic coaching inn, with a lovely, lively local bar and restaurant

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

the hotel itself was amazing and pet friendly however i did have to request a change of room as we were allocated

breakfast 5 out of 10

dinner is quite expensive if you're just travelling on business but i guess i could have had room service, fab

they really made an effort to make us feel welcome on our anniversary, with rose petals on the bed and chocolates

very clean and convenient to walk to town or parking outside if required.

no wifi

upon arrival, the 10 pet fee was paid, however, the person at reception very clearly had a huge dislike of

good free wifi and parking

secure car park. free wifi

parking was a problem

off road parking was good, room facilities were basic but absolutely fine and clean.

price, lots of parking, easy to find location, friendly and helpful staff if there was something missing or you

good location and good parking as i have a large van, good price and friendly staff

nice setup with pub downstairs . easy parking , clean comfortable room

nice room. parking was included.

took food to cook as there was suppose to be a kitchenette

clean and has parking

booked, what i thought was an annex room/apartment with kitchen/bathroom, but found we had been put in the main

friendly and helpful staff very beautiful and clean rooms with a surprise hot tub and outdoor pool was lovely

i swam in the heated outdoor pool and explored the spa

the spa was a huge disappointment

the afternoon tea, breakfast and dinner in the astor grill were delicious

room service was little patchy - had to wait an hour for a simple lunch

the bedlinen and towels were spotlessly clean and fresh from commercial laundry

location laundry across the street plenty of shopping walking distance bus stop not far the staff is top

laundry bags left in front of fire escape

decent wifi

early check in

and sticky laundry labels on the bed sheets

the wifi in our room (231) was very iffy - only able to get any signal sporadically and then not fast

the facilities are also great with a swimming pool and a gym

the fish tanks were a big hit with the kids (and adults

there are tea/coffee making facilities in the room, comfy bed, a good shower and the wifi works well based on

on the bar was rude and lacked a sense of customer service

it was nice parking was included

staff cleanliness bar and restaurant

restricted timing for kids for swimming pool

it has a gym, pool, steam room, sauna, spacious bedroom and lovely staff.

cost for some laundry was very high.

small suggestion for improvement would be to offer a laundry service

dirty laundry on the floors of the communal areas, lots of dirty cups and things just around

plenty of parking space

bar atmosphere friday night had evening meal and both of us are chefs and loved it fantastic food

the lady of the house and bar staff couldn't do more for you

i really enjoyed the kitchen, the bar and the people.

check in is at the bar and when the pub is busy that is quite difficult

i couldn't order room service

very accomodating with early check in, friendly & helpful

nice looking building, not far from london, has its own small field, pet friendly, free parking

wifi fine in communal areas but very poor in room

the manager himself - charming, professional and helpful; dean - who was working behind the bar - great dinner

also got our laundry done for a great price in one day

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

the kids activity pack was a lovely little touch in our room too

parking directly outside and free closeness to ascot and pga championship quality food and

we had dinner and breakfast in the bar and both meals were of a high standard

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

the grounds are stunning in spring and the spa facilities like sauna and steam room are all free to

chose this hotel mainly as it was pet friendly and not too far for us to travel too from north london

nice spa and swimming pool, well equipped gym

inside bar was closed and we sat outside which was cold

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

the gym on site has a great selection of equipment too and the trainers in there were sanitising

excellent room service dinner and great buffet breakfast

we saw two lovely weddings, lots of parking available

wifi signal too weak, couldn't connect in room.

we loved the room service breakfast, it was served beautifully and extremely tasty

loads of dogs, kids and family groups too, which although we were there as a couple gave it a nice relaxed

it's odd such a nice hotel didn't provide room service for other guests and you must book for breakfast

spa facilities