laundry room needs a change machine. i had to walk to truck stop for change.

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

excellent staff great laundry facilities great bed and

the location of our room very noisy next to the front counter and laundry room and the elevator

bed was hard, wifi link was spotty at best, sink in the bathroom was cracked, hot water was roughly 90 degrees

when i went to get ice it was in the laundry room and the dryer had a sign on it saying that it was out of

grading around the parking lot was

plus if you are a smoker they have smoking rooms

location, confortable, free parking easy etc

parking lot was full of screws and nails from construction and be sunk in and was very lumpy

no laundry facilities

next to loud highway. no laundry facilities.

indoor pool and breakfast was a bonus, room and shower well kept and friendly staff

variety of breakfast options, clean rooms

needs more parking.

laundry dryer was thumping against the wall

entrance stairs hallway need a facelift. no bag for laundry.

laundry machines not working

also, there was to be laundry facilities but that was not so, i had to find a laundromat

room was next to laundry room with cursing employees entering my room without knocking

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

friendly and helpful employees, on the highway, kitchen with room service.

the bar wasn't open for a nite cap

pool was cool, parking lot lights to bright into room, no free breakfast.

bar server was not particularly deft with our food or drink

the parking, laundry and staff

wanted to charge an extra fee for having a pet

it's a 10.00 pet deposit it's close to restaurants and the mall.

cost and value and pet friendly

hairdryer broken and couldn't get wifi to work

was going to do a load of laundry before we headed out the next day

i threw all my clothes in the laundry as soon as i got home

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

lack of laundry facilities and breakfast

i couldn't do my laundry.

smoke smell in non-smoking room

i requested non smoking but the rooms stunk of cigarette smell

i like how is quiet and clean, good parking too.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

breakfast quiet pool

the staff was fantastic tammie had the breakfast bar immaculate and well furnished everything was available to

wifi is a bit slow

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

pillows holes in bedspread would have liked to been on side where grass for my dog not all parking lot

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

requested a non-smoking room

is conveniently located near the airport (13 minutes from the parking garage for early flights)

the room we were given was next to the laundry room and the staff was doing laundry all night

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

spacious rooms, near everything, and friendly staff, breakfast is a joke, but other than the breakfast lady

older faciltiy, definitely need an update. i won't bring kids to sleep here.

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

bed smell from laundry in fitness room, seems ventilation system not working properly

staff members were very kind. very reasonable price to do laundry.

convenient location right off the interstate and free parking is great

pool 2-the exhaust fan from the bistro roared below out room- quite annoying 3-could hear the guest

location, plenty of free parking, ice cold water bottles at front desk (very hot & humid weather), clean and

was informed after i checked in that i had to give a 24 hour notice for the shuttle

the room was fairly comfortable. it was nice having laundry facilities available.

it was cheap and the laundry was cheap.

the laundry fee is quite reasonable

went to the laundry area to ask a question about why the television was not working, she told me that she did

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

it was great to have laundry services available to wash clothes

shuttle to the airport is just twice a day

free parking

the breakfast was really nice

extremely clean, staff was friendly, nice breakfast, safe area.

couldn't get laundry done

breakfast was good . could ve had some meats

pool felt like a private pool

pool, fitness center

parking was good

nice and fairly priced laundry facilities

pool /spa that is open late , fitness center and even a laundry room

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

the pillows and towels smell bad i think it's the laundry detergent they use

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

was placed in a room next to the laundry and kitchen

shuttle service to the airport and back

the elliptical in the gym was brand new

was placed in a room next to the laundry and kitchen

bottom of pool a little cleaner

being able to do our laundry since we were there four nights was very helpful

the access to a laundry room and clean rooms.

the room was very nice and the breakfast was great

breakfast was great! lots of options!

easy parking/access, modern and clean

close to the airport, great staff, and easy shuttle run in the morning.

the main reason we booked this specific hotel was because they had an outdoor pool

an airport shuttle was available for a very early flight

great shuttle service and driver to cvg

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

laundry facilities worked well and were good addition

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

although signs say quarters are available for laundry facilities,there were none at office

i love having a spacious kitchen

clean hours convenient for check in and check out and for amenities such as pool and fitness center

easy check in clean room great shuttle service

fitness room is a bit limited in what it provides

also, liked having the option of sitting outside to eat and the small miniature golf course

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

kitchen, refrigerator, stove, room size, tv, laundry faciities,

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

oatmeal, coffee, muffin and nutrigain bar was an ok start for grabngo breakfast

i'm sure that attracts the clientele we saw hanging around in the parking day/night

laundry room in hotel, vents in the room super dirty

first room we were given had dirty laundry in a pile in the floor

place not filled with guest and the place next door to me a family with a lot of loud rowdy kids so it was not

no hot tub at the pool meant not much for parents to do while kids

the pool was closed after i asked them a couple of days prior to coming to the hotel and they said it

there were many things to do in the hotel it self. it was very clean. breakfast was good.

the staff was friendly and the breakfast was good & well maintained

loved the breakfast, the pool, location of our room, the way the hotel looked, how fresh the room smelled

the indoor pool was an added bonus

the park and fly with shuttle service to and from the airport for only $25.00.

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

microwave or laundry bag, draft near window

first floor room across from the laundry

no laundry

room was small. rooms and pool are showing their age.

great breakfast, free laundry, very nice staff

laundry, breakfast was wonderful, room was super nice with everything we needed

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

guest laundry area and fitness center

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

not enough parking. there were times we had to park in unusual spots.

good breakfast. great pillows!

the breakfast

the wifi was poor

breakfast was good, location good for what we had planned to do.

charlie the shuttle driver, big hearted loving family man

screaming kids in the pool all day, so didn't get to take a dip

thought out to maximize space and privacy and was very quiet even on the first floor close to the pool

location and shuttle

we also love the shuttle service and ability to park our car at the

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

laundry room was feet away

laundry facility on site

cleaning people were a little bit loud first thing in the morning, and we were right next to the laundry room

they have thought of everything you might need from laundry baskets to paper towels

laundry was handy

the breakfast was straight i'm a vegetarian so i'm limited in what i eat i just don't eat meat

bed, great blinds, clean large room, fully equipped kitchen and very welcoming staff

very clean and convenient to the airport with complementary shuttle service

couldn't get the wifi to work on the tv for my personal firestick so i had to hotspot it

good staff and it was clean . guest laundry

00 cash for our pet

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

they don't have breakfast as advertised.

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

the gym room/laundry room stank

i was traveling alone with my two kids and my dog, the last thing i wanted to do was worry about a crib that

were able to put us on the bottom floor near end of hall next to exit door as we had a pet and didn't want her

the breakfast wasn't good. it was grab and go. the pool was closed.

the parking lot was small so we had to park far from the front door.

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

trouble connecting to wifi on phone with code given

we loved the pool hours and kids had so much fun

parking was a little crowded and there was mainly one entrance

swimming pool and gym facilities

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

the pool was clean and comfortable

non smoking actually which meant no smell

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

did not have time for breakfast. i caught the airport shuttle at 6:30.

the staff is amazing! they made sure we had a room to accommodate my family. 24 airport shuttle.

close to airport and my business venue a free shuttle that helped

airport shuttle runs 24 hrs so very convenient

having a spare room for the kids is great.

only was to get to the lobby was to go outside and walk through the parking lot

great breakfast

pet travelers beware - if you book through a third party website and traveling with a pet, do not

we were able to go to the sister hotels in door pool

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

laundry room had to be cleaned by myself before used. no where to hang shirts.

the laundry room was not but probably not used that much

the pool wasn’t open due to the covid 19 so the kids were a little sad .

clean room and love the fact that has self laundry facility

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

the lobby was beautiful with a big fountain in the middle and a nice bar and grill

careful about the pet fee

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

also, we were by the desk and laundry area

clean rooms, had good laundry facilities

machines out of order, laundry 2nd floor

facility has a laundry room for guests self-service

had to use the sister hotel for a load of laundry

desk said i could order room service and it would be deducted from the $50 hold (it was actually a $60 hold) on

gave us a room that was a pet friendly room and our room smelled like urine

the free shuttle ride

pool area could use a hot tub if temperature of pool is going to be so low

i had to switch rooms bc my first room was directly above the laundry room

was unable to access the laundry room with my key

the breakfast was fine

breakfast .. plain eggs possibly ( most kids do not like the peppers and cheese)

the hotel was clean, staff was very friendly, the breakfast was great, and i liked the location.

the pool was open, thank goodness

breakfast was good but we were there for 3 days and it was the same every day

could use better parking. i thought a suite would have been a little bit bigger.

the pool wonderful to enjoy and the rooms were excellent

cleanliness, full hot breakfast, pool area, staff was so helpful and friendly.

a nice spa room over the weekend

pool was closed, very disappointed.

the breakfast was awesome, and the kids loved the pool.

the pool was super cold

the heated pool was cold

laundry piled in hall that was still there when we checked out

convenient to the airport with long term parking and free shuttle

good gym

restaurant and bar very convenient -comfortable bed and staff were so helpful and friendly

very nice pool and workout room

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

laundry facility was clean and much needed

were on the first floor across from laundry

the facilities laundry room needs updated equiptment.

laundry facilities need much improvement

the breakfast was very good

the rooms were very roomy and clean. my kids loved the towel swan on the bed.

noise from kids running around above us

the tv and wifi worked well

no laundry facilities and breakfast area is small. the beds weren t very comfortable.

i also wish laundry was available

didn't have change for the laundry machine

variety of food and drink for breakfast, clean rooms, no noise at night and very accessible parking

kids loved the pool

some room renovations, the laundry room only had one washer working

the laundry room terrified me

checking in, we asked about a laundry room

the bar was nice with happy hour specials on food

even with covid, they still had bar and restaurants open and had room service unlike other restaurants that

their shuttle service was excellent

was no kitchen aid with a mini fridge you could not use full of items

it was absolutely fabulous. i is impressed with the room and the room service

we had to order room service for a pot of coffee

restaurant experience was quite confusing- it was unclear how to order room service (we ended up calling the

small parking spaces

the breakfast was great and there are many options to choose from

did not eat breakfast, the location was perfect for me as my business was in downtown cincinnati

batter during breakfast and couldn't find anyone to ask to replace, and that was only thing my kids would eat

batter during breakfast and couldn't find anyone to ask to replace, and that was only thing my kids would eat

little hot water prices for the laundry room way to high for washing clothes 3

the kitchenette was great. staff very friendly.

parking lot is shared with a holiday inn at twice the rate

we did not get up in time for breakfast. area was good but i wanted closer to ball park.

spacious room good parking

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

location was good .. breakfast was great lots of choices .. staff were very friendly ..

inside pool

12.99 breakfast

also, no room service if you are staying more than 1 night

were able to ask for late check out without incurring a fee.

kids playing football in hallway doors slamming

kids playing football in hallway doors slamming

things open around the city but breakfast bar not open and have to buy a coffee paid our own pocket

a lot of litter) part of town, poor wifi signal, practically nonexistent and kind of a high price for no

laundry facility

the guest laundry dryer did not dry my clothes very well.

had a laundry area where i went to do a load

the included breakfast was great

great location, clean and breakfast was great!

we also had a kitchen employee move right in front of us as we were trying to get the last of the coffee --

way too many unsupervised kids running crazy in the hotel

lastly , great gym and locker room , but there were no keys to the lockers to be found when i wanted to go

by the pool didn't work but not a big deal since there were fully equipped showers available in the locker

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

also nice that you provide complimentary guest laundry services and an awesome omelet as well

my kids were very disappointed that the pool was not open ,one of the main reasons we picked the

bathroom floor had stains on tile, wifi is very week, and wasn t sure where the machine was

there was a cockroach in the bathroom come morning but the kids actually found that

staff and clean rooms the fire alarm went off at 4 am but there was an electrical fire in the pool room so i

i even use the the laundry and it was good with the app

we found laundry machines too expensive. but, what the heck.

helpful staff and good laundry facilities

the kids also had a blast at the pool

some of the equipment in the gym was broken.

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

wifi was slow and i was unable to connect to the tv with my phone-probably user error

to the ball park, nice gym, cathedral ceilings in the room and it was nicely done

the pool water burned like straight bleach

a discount for that night due to the disturbance so we are alright with everything never did get wifi on my

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

had a laundry. well situated

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

didn't like the laundry room or the bathroom in my hotel room

they have a nice gym and a pool too

great gym

to the pool to relax and a lot of rowdy kids came to the area and were very loud, parents didn’t say anything

hotel is marked as pets allowed

we waited 1/2 hour for breakfast since we didn't get buffet

the pool was closed at the time of our visit. our kids were very disappointed.

no hot water and wifi was rubbish

the room service lady you said that we 'smelled like pizza'

the kids in the next room were loud the first night

and with the addition of the spa tub, the rest of the bathroom was quite small

breakfast option

everything, especially the outdoor area for the kids to play games

lovely, the rooms were big, clean & beautiful, the entrance and out back were fun and gave the kids great play

in lobby-husband watching masters on the big screen, i got wine from the bar, our teenage kids hanging out in

my only complaint is their snack and breakfast area were expensive

there was no laundry bag

we did get a fan from laundry

also, it wasn't mentioned that they are currently remodeling which meant the restaurant, room service, and bar

needs a pool.

bed was too small. no gym. no restaurant

was good, and it did have laundry somewhere within the building

depressing, floors with the laundry were trashed and almost scary

very clean, great breakfast and the staff was polite and courteous!

they also gave me a late check out of 1 pm which was amazing

also couldn't get wifi to work

suite features for kitchen use to whip up snacks and meal on a rainy night in cincinnati

complementary dinner and breakfast were delicious

the wifi was not working very well but the weather was very rainy

the location was amazing, breakfast was top notch and i got a really good deal price wise.

the kitchen staff was amazing!! also cleaning lady with blond hair was great

expected the hotel to have laundry service

funky phone system, very hard to place a room service order

the hotel gym had a variety of equipment

the rooftop bar is a little small.

bathroom was gorgeous, beds were comfy and my kids loved seeing the art

laundry room is small, only one washer and dryer.

the room room was awesome and the breakfast was great!!!

over charged no room service no parking was not mentioned poor location

there needs to be more glassware and kitchen items

hot breakfast was great and the location was beautiful and convenient

no kitchen ware in the kitchenette, in fact only four paper cups

got to sleep in with peace and quite and i got to work out enjoy the gym didn t get to use the pool kept

wish the pool had been open

the pool was way too cold

the hotel has a bar inside it

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

problem i had with the hotel is it there clock was set 1 hour ahead of time, and i got down for breakfast at 5

the swimming pool area was very well kept and my boyfriend was quite satisfied with the gym as well

continental breakfast was very good

clean , great rooms , very large breakfast , parking close to all rooms.

the price at the laundry very

offers on site bar and snacks and free breakfast

sofa bed was not your normal sofa bed, more like a trundle bed, only fits little kids

the breakfast bar was outstanding and the staff was very attentive

we enjoyed everything. the rooms were clean. the pool was a nice size.

hotel was very clean and the staff very nice and helpful, the gym has a nice machines with do a good workout

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

nice pool, close to zoo

weak wifi

the breakfast was terrible!!!