good staff and it was clean . guest laundry

00 cash for our pet

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

they don't have breakfast as advertised.

the gym room/laundry room stank

adequate wifi and plug-ins for laptop, phone, etc

the pool was also very dirty, and the wifi never worked

pool was dirty,up all night with kids running and jumping in hall ways.

the staff were professional, and the breakfast was great

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

king mattress was not soft at all and it was uncomfortable to sleep on and the breakfast was not good

parking and check-in friendly staff large, clean room inexpensive rate compared to other hotels in

traveling with kids that a huge issue

pool was nice and kids enjoyed that

kids were coughing, having a hard time breathing

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

airport shuttle runs 24 hrs so very convenient

not really a bad thing but took up some parking area

close to airport and my business venue a free shuttle that helped

the hot breakfast and service with a smile always

clean and comfortable. close to the airport with shuttle service

shuttle to airport

shuttle driver was great for information

nice room , good breakfast, very nice staffs free shuttle bus

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

parking breakfast convenience breakfast staff went above normal service her name was tennessee.

good rate and close to airport. they had good long term parking rates as well.

facility has a laundry room for guests self-service

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

clean rooms, had good laundry facilities

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

it had a full kitchen in suite, laundry facilities on site

laundry room was feet away

the laundry facility was very convenient and appreciated as we were half way through our trip and

laundry was handy

suite had the best kitchen layout with sophisticated storage system

the breakfast was straight i'm a vegetarian so i'm limited in what i eat i just don't eat meat

loved the hot breakfast as well

we love having the kitchen in our room to be able to keep food and drinks in the room

pool was out of order so that was a huge bummer for our kids.

note on site states shuttle, but there is none at the time due to short staffing

breakfast was different. considering our current situation, it worked. pretty creative thinking.

breakfast was a true breakfast

nice breakfast, the pool and exercise room. room was spacious beds were comfortable.

morning hot buffet breakfast was very nice to start the day with

the breakfast was great

wish i would ve known we had to pay more for our pet, but it didn t matter we had to be there either way

the wifi was poor

not enough parking. there were times we had to park in unusual spots.

no laundry

first floor room across from the laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

microwave or laundry bag, draft near window

should be a restroom closer to the pool area

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

kitchen, refrigerator, stove, room size, tv, laundry faciities,

it would be nice to have a full breakfast-eggs, meat, juice, tea etc

light breakfast

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

pool was chilly but clean with lots of towels

no hot tub at the pool meant not much for parents to do while kids

the gym was spacious and nice

laundry facilities worked well and were good addition

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

although signs say quarters are available for laundry facilities,there were none at office

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

poor wifi and have to pay extra ($5/day) for high speed internet still it will be only for one device

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

great shuttle service and driver to cvg

close to the airport, great staff, and easy shuttle run in the morning.

pool was closed, even though it was outdoor and the weather was perfect

the main reason we booked this specific hotel was because they had an outdoor pool

was placed in a room next to the laundry and kitchen

great breakfast, nice pool area

loved the bar in the main lobby, pool, and the shower head in the shower was amazing!

was placed in a room next to the laundry and kitchen

no weights in the gym only treadmill

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

the pillows and towels smell bad i think it's the laundry detergent they use

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

pool /spa that is open late , fitness center and even a laundry room

nice and fairly priced laundry facilities

went to the laundry area to ask a question about why the television was not working, she told me that she did

need to take your own laundry detergent, none available to buy

they have a washer and dryer so anyone staying can do their laundry

the laundry fee is quite reasonable

it was cheap and the laundry was cheap.

staff members were very kind. very reasonable price to do laundry.

many hotels have a coffee bar in the lobby all the time. this one did not.

location and shuttle to/from the airport

not able to have shuttle available

our shuttle driver was a great ambassador for your brand as well

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

thankful for the indoor pool and complimentary laundry

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

great breakfast, free laundry, very nice staff

guest laundry area and fitness center

had to use the sister hotel for a load of laundry

bar and the pool were closed.

they provided free door-to-door shuttle service upon request

it had a restaurant bar in the hotel so no need to go somewhere

like that, i'd click on some joint with 1 star whose publicity picture included an empty swimming pool and a

they could have gone to walmart and got some or got some from the hilton hotel across the parking lot

were charged a 75 pet fee for our registered support dog (no mention of fee on website) just says pet friendly

very good breakfast with a machine that made fresh pancakes

pool isn t big enough.

above average breakfast

got a suite with a kitchen, but the toaster was falling apart and needed to be replaced

breakfast was delicious

room layout room sizes breakfast dinner pool

few things we would recommend is bigger garbage can in the kitchen

also, liked having the option of sitting outside to eat and the small miniature golf course

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

amazing staff, clean property, and excellent breakfast

one night stay,friendly staff great breakfast!!!clean!!

exceptionally nice hotel and clean! pool was open for us to use!

couldn't get laundry done

family loved the breakfast, the beds were very comfortable, the young guy at the front desk could not have been

there was a bit of noise from the parking lot in the evening but we are early to bed so that probably wouldn

easy check in without extra fees, heated pool, clean and spacious fitness center and breakfast was good

quiet, clean, safe, nice breakfast. good parking.

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

has a pool didn t swim but a nice added bonus also had breakfast not a lot of choices but for the price

clean affordable friendly staff. great breakfast waffles cereal bagels juice coffee

it was great to have laundry services available to wash clothes

everything was good, wish the pool could have been open.

gym and good location

bed, shower, fridge, wifi

breakfast was good me and my family liked it

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

enough room for a truck parking with the trailer but so i had to leave the trailer at the

clean and nice linens and food great staff and pet friendly

shout to jean and the kitchen crew being on top of breakfast

we had to take a smoking room and it smelled

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

the wifi never ever worked and the walls are paper thin.

to children and animals but got put on a 2nd floor there was cigarettes in the window of a non smoking room to

no messing about with a vehicle parking pass here - free parking means free parking :) there was a problem with

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

wifi was spotty and unreliable 3

the breakfast is great

i couldn't do my laundry.

lack of laundry facilities and breakfast

she even helped us with our luggage because we had to walk due to paving of the parking lot

i stayed in the parking lot for about 10mins

wifi wasn t good.

the laundry facilities were cheap which was a plus

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

bed smell from laundry in fitness room, seems ventilation system not working properly

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

laundry piled in hall that was still there when we checked out

great staff, great location, bar and restaurant are great as well

location, airport parking , airport shuttle

the pool was not heated so we were not able to swim

we stayed ,there were soccer kids running around like a bunch of yard apes and playing soccer in the hallways

the swimming pool had to be closed due to the coronavirus

breakfast was less diverse than at all the other hotels we stayed at on our road trip

the kids loved the pool

the room was very clean and comfortable i would definitely recommend this room with the jacuzzi spa to couples

thought the breakfast could be improved

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

hot breakfast, pool, laundry room, location is all excellent.

the facilities laundry room needs updated equiptment.

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

laundry facilities need much improvement

the parking lot was always extremely full.

the tv and wifi worked well

mold in the shower and the room smelled like dirty gym socks

hot breakfast not great,had better at holiday express

their laundry area consisted of an ancient coin operated washer and

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

was going to do a load of laundry before we headed out the next day

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

i threw all my clothes in the laundry as soon as i got home

the parking, laundry and staff

cost and value and pet friendly

we were travelling with out 2 dogs, and it was very pet friendly

it was pet friendly.

no breakfast because of covid decent daily price stupid pet

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

the parking area and surrounding hotel area badly needs lighting

pool area was just so so

not a lot of parking out front

desk staff was cordial but cold. parking could have been better.

entrance stairs hallway need a facelift. no bag for laundry.

also, there was to be laundry facilities but that was not so, i had to find a laundromat

laundry machines not working

room was next to laundry room with cursing employees entering my room without knocking

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold

my kids loved it

truckers that were staying at the hotel parked longways taking up 16 parking spaces

drinks at the pool, they could allow drinks at the pool as long as there not in a glass container

very friendly staff, we asked for a few extra towels for the pool and they got us the towels immediately

breakfast was excellent! everything was very clean

some room renovations, the laundry room only had one washer working

the laundry room terrified me

checking in, we asked about a laundry room

beds were very comfortable and my kids really enjoyed the lights that changed colors on the outside of the

and the pizza from room service was delicious

little hot water prices for the laundry room way to high for washing clothes 3

the breakfast bar just had coffee,, no water or juice

the parking lot was clean, and the beds were comfortable.

free breakfast only consisted of coffee, hot water, tea bags, oatmeal packs, wrapped muffins and granola

the cute room with kitchen.

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

not in room, down the hallway, bathroom sink was slowly with the water going down, wifi didn't work for

i didn't use the gym but it had your basic equipment

wifi connection was pretty quick as well

inside pool

we hhad dogs and the kitchen staff took great

were able to ask for late check out without incurring a fee.

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

things open around the city but breakfast bar not open and have to buy a coffee paid our own pocket

kids playing football in hallway doors slamming

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

didn't like the laundry room or the bathroom in my hotel room

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

had a laundry. well situated

great hotel, would be great to have a gym for business guests

food was delicious (duck dinner) but neither of our sides were put through to the kitchen, and forgotten about

restaurant experience was quite confusing- it was unclear how to order room service (we ended up calling the

also wish there was a shuttle service to and from the riverfront

are vegan and although their restaurant didn't have many options, the service staff and kitchen team were all

stairs, hallways, gym

heat was broke in our room and wifi worked everywhere besides our room

there was a singing competition and groups staying in the hotel and the bar and restaurant area were very lively

00 overnight,big crowds of kids ,not the best

we also had a kitchen employee move right in front of us as we were trying to get the last of the coffee --

also nice that you provide complimentary guest laundry services and an awesome omelet as well

especially the bar staff at the manager's reception and the breakfast crew who did a great job keeping a very

my only problem was their pool, bar, and their breakfast wasna ? ? t open due to covid.

hotel well kept. room service was great!

but, if you are going to take away the pool, the gym, the snacks and the made to order breakfast

gym equipment outdated and out of order, furniture worn and

the breakfast (room service) was delicious and on time.

kids enjoyed the pool area

room, comfortable bed, nice view, friendly staff, good exercise room, pool was nice but it was too cold outside

the gym was 24/7

the room was comfortable and quiet... room service was excellent.

the pool was open later, we would have used it more, which was a pretty big bummer for my kids

breakfast was good and my kids loved it.

great location for the bengals game! staff was fantastic and hotel bar and ambiance beautiful

historic hotel in a great location, walk to everything or take the street car, awesome gym

we did get a fan from laundry

there was no laundry bag

no fridge in room, old decor and no pool.

whirlpool tub, white linens, fireplace, heat, fruit in lobby, newspapers in lobby, bubble bath

no room service

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

everything from the rooms to breakfast. they always do a great job.

didn't get free wifi.

they also gave me a late check out of 1 pm which was amazing

it had a full kitchen, nice size living room, big bathroom, and a huge bedroom

having complimentary wifi was a must for us

bed compfy and breakfast good

loved your kitchen

that the billiards and bar were on separate floors

expected the hotel to have laundry service

was nicely located for our purposes, good room service food from the attached restaurant, the room was clean

good for families with kids, alot of inappropriate nude arts and magazines

rooftop bar was closed - highly disappointing!

and big kids

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

the laundry room was not but probably not used that much

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

laundry room had to be cleaned by myself before used. no where to hang shirts.

we checked in the kids and i wanted to hit the pool and get cooled off but was closed off during our entire 3

laundry room is small, only one washer and dryer.

kitchen wasn t equipped very well and have to valet park for $33 a night- not overly close to a

breakfast was excellent. bathroom was clean.

no room service

it would have been nice if the hotel had a pool. kids always love a hotel pool.

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

the breakfast was better than the last time but could still use a little boost

room was super clean and comfortable, the staff was friendly and the wifi was quick

pool was a little cold

gym had lots of equipment and all seemed to be in working order

nd my lady had good time she got to sleep in with peace and quite and i got to work out enjoy the gym didn t

pool water was very cold. didn't offer free breakfast.

wish the pool had been open

no kitchen ware in the kitchenette, in fact only four paper cups

big clean rooms, excellent bar at the lobby. staff was super friendly, kind and informative.

was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

the pool was clean and was relaxing

the breakfast was fine

the indoor pool for the kids.

breakfast was really good and a great value add to your stay

cleanliness, full hot breakfast, pool area, staff was so helpful and friendly.

difficult to sleep with lights from the parking lot shining through the window all night

new facility. opened dec. 2017. very nice. quality breakfast.

staff, breakfast, room

it was all nice loved it kids loved it. close to everything.

the pool table, the outside sitting area and fire pit

no restaurant; no breakfast; bar closed too early.

lobby has a full bar and a pool table as well as a snack area

lovely, the rooms were big, clean & beautiful, the entrance and out back were fun and gave the kids great play

no laundry facilities

next to loud highway. no laundry facilities.

spa was not not my bed sheet had blood on it upon my arrival the person in the room next door had

the pool and hot tub were great, the kids loved it.

everything was clean, and straightforward. enjoyed the gym, pool and jacuzzi.

when i went to get ice it was in the laundry room and the dryer had a sign on it saying that it was out of

non-smoking room was for sure smoked in a lot

plus if you are a smoker they have smoking rooms

it was a smoking room, ive been in hotels with smoking that were cleaner

i was in a non smoking room and the sheets was from a smoking room

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

laundry room needs a change machine. i had to walk to truck stop for change.

excellent staff great laundry facilities great bed and

the location of our room very noisy next to the front counter and laundry room and the elevator

room had horrible dog //pet odor!! dirty and hard to get anyy toilet paper

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

pool area and gym were mostly clean

the breakfast bar was awesome

my great grandson loved the pool

they have a shuttle that takes you to different areas and there s a restaurant in the same parking lot

the price at the laundry very

my kids did not get to get in

my room, which it was, but they didn't tell me that you have to reserve times for the pool so my kids didn't

we asked to move our room twice due to a large party of kids that were there for a baseball event

such a friendly staff. very comfortable accommodations. super clean. great breakfast!

the gym was sufficient

nice pool, close to zoo

bed was comfortable. breakfast was good. location excellent for our purpose.

weak wifi

comfortable beds, nice pool, good breakfast.

the fitness room and the laundry room

it is obvious it is a pet friendly hotel. need better circulation in the halls.

the bar was open longer

how it was decorated, kids loved it to, very nice hotel will definitely stay here again next time

the room seemed more like a lounge and had a kitchen and dining table and couch

laundry room and pool hard to locate

gym and laundry room were a plus

it doesn't have a pool

approved our early check in

parking lot small, but right in front and well lit

i would ve known about the extra pet charge and that we would not have been able to have a room with a balcony

relaxing pool, hot breakfast, friendly staff, clean.

there was not an indoor pool, and the gym was geared to hand weights only

and the pool was crisp and clean

its was updated had outdoor pool and breakfast

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

there was a charge for wifi

clean , breakfast,pool

the kids loved the pool

it said you could order room service which you could not

we spent a lot of time in the pool, which was great, and used the laundry as well

gym, adequate swimming pool, just barely long enough to swim laps and get in a workout

excellent gym, nice pool, wry good breakfast. clean rooms, well equipped kitchen.

very good breakfast, nice outdoor area with some games

the hotel room felt like a little apartment; spacious, clean, nice kitchen and awesome shower head