was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

the kids loved the pool

breakfast selection was amazing

staff was very courteous and professional. rooms were nice and clean. good wifi.

pool water too cool.

nice front desk staff. has gym.

pool was not open. tv remote didn t work well but informed the person at the desk

i like that the pool was clean and peaceful

early check in

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

laundry room had to be cleaned by myself before used. no where to hang shirts.

the laundry room was not but probably not used that much

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

we checked in the kids and i wanted to hit the pool and get cooled off but was closed off during our entire 3

it was absolutely fabulous. i is impressed with the room and the room service

this hotel is pet friendly

called for room service for a pot of coffee, front desk told me most people just came down to get coffee

your hotel is an absolute gem. easy access to cincy, restaurants. walkable, pet friendly.

mini bar was fun (large bottles of

some room renovations, the laundry room only had one washer working

the laundry room terrified me

checking in, we asked about a laundry room

wifi was good

the bar was nice with happy hour specials on food

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

the pool is ice cold. no heat whatsoever.

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

kids love staying in this hotel

the wifi was hit and miss.

having a plastic cup in the room to get a drink of water and having to ask for a bar of soap for the room

very clean, nice having a bar and food downstairs as well.

i came to the thinking that pool was open so had to disappoint my kids

tiny bath and horrible wifi

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

also nice that you provide complimentary guest laundry services and an awesome omelet as well

not really. lots of kids running around unsupervised but that was not really the hotels fault.

my kids loved looking over the ohio river. so did my husband and i. the breakfast was amazing.

$600 a night is outrageous. would like a bigger gym.

we loved the free breakfast, the beautiful views, and emmy the hotel pet macaw.

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

breakfast was great and the location was perfect

pool was a little cold

you had to sign up for hampton inn rewards/specialty program to access wifi during your stay

this hotel is very family and pet friendly, i believe there is a dog park near by

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

location and pool

the breakfast too very simple.

breakfast was reasonably priced and not half bad

location was good .. breakfast was great lots of choices .. staff were very friendly ..

little hot water prices for the laundry room way to high for washing clothes 3

beds were a little smaller than expected and the breakfast wasn t what most hotels offer and no

was absolutely thrilled to find that my pet room came with a full kitchen

we liked having the kitchen area in our room.

was absolutely thrilled to find that my pet room came with a full kitchen

but the kids had to problem with any of it

breakfast option

hotel offers a breakfast but it's not free

desk staff and manager are great, room was spotless and bar was fun

thought the property was very modern and i loved that they were pet friendly

it's a bit difficult to get into the parking lot from the street.

was great, well lit parking lot made us feel safe, breakfast was delicious, staff was very

dirty overall. soda cap in the corner of the room, crumbs in kitchen from previous guest.

the rooms were very clean, and the pool was nice

friendly staff. free parking. free breakfast. clean room.

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

the parking lot felt safe and the hotel overall seemed taken care of

clean affordable friendly wifi breakfast

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

they have a shuttle that takes you to different areas and there s a restaurant in the same parking lot

parking, pool, staff

free breakfast was delicious

the location near so many restaurants, things to do, and the breakfast bar

laundry room is small, only one washer and dryer.

was disappointed that there was no grab bag breakfast available daily.

the room was a little dusty in a couple of places. kitchen items were a little sparse.

we pulled out the sofa couch for the kids and could totally tell it had not been cleaned

the phelps bar was closed!

egg white omlet terrific room service staff was very accomodating.

all of the employees were friendly, the room service attendant in particular

i also really enjoyed the peter thomas roth toiletries

great location for the bengals game! staff was fantastic and hotel bar and ambiance beautiful

the location and the gym was by far the top 2 things

the view of the top of the pool from my window

great location and hotel! very friendly staff and the breakfast buffet was delicious.

to expensive for the price they charge a small continental breakfast could be

the only hotel bar drinks were really awful.

great gym

we did get a fan from laundry

there was no laundry bag

i love the room it was big and my kids definitely enjoyed the space.

was an electric fireplace in the room but it wasn t functional

there was fireplace in room and i wanted to have flakes going but the knob for just flames was broke off so

expected the hotel to have laundry service

very unique hotel and experience great room service

in front of the hotel to valet which resulted in being in traffic trying to exit the vehicle with kids

a great bar & restaurant located inside

we had a great visit to the hotel spa and the restaurant had a fun and classy vibe

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

staff were very polite and helpful. the breakfast was delicious!

and accommodating even though they were running into some issues out of their control with wifi

free breakfast, good location, nice gym.

breakfast was great and rooms were so nice.

it had a full kitchen, nice size living room, big bathroom, and a huge bedroom

lobby, gym all very nice

garbage disposal didn't work so kitchen sink would back up when running water or using garbage

early check in was appreciated. parking garage across the street.

pool water was very cold. didn't offer free breakfast.

i had my 3 kids with me at all times

the cleanliness and the pool area.

we didn t know the wifi password so we didn t use the wifi

got to sleep in with peace and quite and i got to work out enjoy the gym didn t get to use the pool kept

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

didn't like the laundry room or the bathroom in my hotel room

had a laundry. well situated

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

the price at the laundry very

my kids did not get to get in

nice staff, clean rooms unique way rooms are set up, pool was great

location, personnel, big room, comfortable, very clean, very good breakfast.

the shower was away from the toilet so my husband could shower while the kids were able to still use the bathroom

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

beds were uncomfortable you sank right away even m kids said the beds hurt there back

parking was very convenient, it was nice to have breakfast before heading out for our day (wish the

extra toilet paper, no kleenex, had a kitchenette with a sink and no soap or paper towels/napkins for it

we loved the pool hours and kids had so much fun

the gym room/laundry room stank

the facilities are great: the gym was great to have, small, but of course it's a new gym with a tv in it, clean

the people in the room across had 4 kids who were up at 7 am and screaming for half an hour which woke us up

gym was awesome

spacious, super clean, comfy, pet friendly, the temperature controls were superb, - did i say super clean

good staff and it was clean . guest laundry

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

they don't have breakfast as advertised.

not work, freezer frozen solid, noone cleared sidewalks to room or office, noone cleared snow off parking lot,

00 cash for our pet

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

we enjoyed the pool and the delicious breakfast

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

i liked the comfort of the room, the quality of the gym and the service of the staff.

the indoor pool was small.

the fitness room and the laundry room

there needs to be something for kid's to do like a swimming pool or jungle gym

my kids appreciated it

it is obvious it is a pet friendly hotel. need better circulation in the halls.

this was possibly due to the floor being pet-friendly

laundry facility on site

they have thought of everything you might need from laundry baskets to paper towels

laundry room was feet away

it had a full kitchen in suite, laundry facilities on site

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

kitchen, refrigerator, stove, room size, tv, laundry faciities,

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

didn't think much of the breakfast, but i am not a breakfast person anyway i found it to be very quiet considering

cheap, easy access, free wifi

the laundry fee is quite reasonable

it was cheap and the laundry was cheap.

need to take your own laundry detergent, none available to buy

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

the room was fairly comfortable. it was nice having laundry facilities available.

the shuttle to the airport deal is awesome to have, super convenient and great

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

the shuttle to and from the airport was nice. driver was very courteous.

to watch from too-no left side lamp/table--pool closed for 1 week (terrible if i had kids) -- was advised to

great customer service very clean property convenient location long term parking

laundry room in hotel, vents in the room super dirty

first room we were given had dirty laundry in a pile in the floor

enjoyed being able to order room service and sit at the bar in the restaurant for evening drinks

the location was extremely close to the interstate. very easy to find. the pool was very clean.

, he escorted me to the main lobby, helped with my bags, loaded them on the shuttle and, then he even carried

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

the front desk and breakfast buffet and shuttle drive staff were quite personable

the lobby was beautiful with a big fountain in the middle and a nice bar and grill

staff members were very kind. very reasonable price to do laundry.

i didn t like the fact that online it states that they have a pool

location and shuttle to/from the airport

was informed after i checked in that i had to give a 24 hour notice for the shuttle

many hotels have a coffee bar in the lobby all the time. this one did not.

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

clean rooms, had good laundry facilities

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

facility has a laundry room for guests self-service

wish the breakfast would have been more than just self serve

the breakfast was great

good breakfast. great pillows!

clean & close to casino

free wifi

laundry was handy

the breakfast was delicious and a good variety & we were with walking distance the casino which was very nice

we did have a misunderstanding about the shuttle when we arrived but that was quickly explained and sorted out

cleanliness, newness, kitchen, breakfast

suite had the best kitchen layout with sophisticated storage system

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

no laundry

microwave or laundry bag, draft near window

first floor room across from the laundry

very nice staff. kids loved the pool. everything was clean

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

although signs say quarters are available for laundry facilities,there were none at office

laundry facilities worked well and were good addition

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

there was a lot of people getting drunk in the parking lot which wasn't pleasant

room and breakfast

breakfast was different. considering our current situation, it worked. pretty creative thinking.

breakfast was quite picked over about 30 minutes before breakfast ended

parking lot was very well lit

pool was small but kids will always have fun with water.

kids unhappy sofa bed totally unfit for sleeping shower with no door is plain stupid and dangerous

it was nice having 2 separate bedrooms and full kitchen area. breakfast was good.

the room size . pet friendly.

pool was being worked on during the time we stayed there, however that was not something they could

breakfast could have been better

nice and fairly priced laundry facilities

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

the pillows and towels smell bad i think it's the laundry detergent they use

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

pool /spa that is open late , fitness center and even a laundry room

was placed in a room next to the laundry and kitchen

the pool was a nice size for our family and friends

nearby there is a mall and various restaurants, a racetrack and casino, next to i75; we left very satisfied

clean nice staff and we got to kentucky early and they were kind enough to allow a early check in which meant

breakfast was good

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

pool was closed, even though it was outdoor and the weather was perfect

an airport shuttle was available for a very early flight

great shuttle service and driver to cvg

the main reason we booked this specific hotel was because they had an outdoor pool

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

pool was clean

location was wonderful, plenty of parking, very clean facility, wonderful gym and pool.

quick check in/out. friendly staff. room service was a nice add on.

the lighting, customer service, pool and gym area, parking, lounge and our room

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

staff was great with helping me access wifi on both my phone and ipad

pool was cool, parking lot lights to bright into room, no free breakfast.

the parking is awful

s so clean and i was happy that there s not a lot of people hanging in the parking lot who weren t guests

gym was closed and there s no guest laundry.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

clean, quiet room and great breakfast

someone was working out in gym with music on at bedtime

gym was closed and there s no guest laundry.

we spent a lot of time in the pool, which was great, and used the laundry as well

poor, gym equipment poor

very good breakfast, nice outdoor area with some games

staff was hospitable and friendly. room was comfortable. breakfast was good

the price $300 was entirely too much for one night. :(. a payday candy bar 3.50, ridiculous!!!

pet hair and fleas in bed and room

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

got a smoking room and there was an ash tray there

requested a non-smoking room

i couldn't do my laundry.

lack of laundry facilities and breakfast

was put in a smoking room or a room that smelled like a smoking room

the lady who checked us in asked us over and over if we had a pet

a smoking room

i threw all my clothes in the laundry as soon as i got home

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

their laundry area consisted of an ancient coin operated washer and

the parking, laundry and staff

we were travelling with out 2 dogs, and it was very pet friendly

no breakfast because of covid decent daily price stupid pet

it's a 10.00 pet deposit it's close to restaurants and the mall.

it was pet friendly.

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

laundry, breakfast was wonderful, room was super nice with everything we needed

thankful for the indoor pool and complimentary laundry

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

the room we were given was next to the laundry room and the staff was doing laundry all night

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the room was comfy but the breakfast sucks and we saw roaches by the food!

kids without control

entrance stairs hallway need a facelift. no bag for laundry.

laundry dryer was thumping against the wall

laundry machines not working

room was next to laundry room with cursing employees entering my room without knocking

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

bed smell from laundry in fitness room, seems ventilation system not working properly

being able to do our laundry since we were there four nights was very helpful

the access to a laundry room and clean rooms.

was goid and the fitness room was very nice

room was beautiful, modern and completely clean, the pool was great, everything you needed was provided including

has indoor pool, but i didn't use it

i love the room i had of had a small little kitchen area, seating area, and the bed

parking

pool area rooms are nice breakfast could be updated but still very good

room size was super, the kitchen was helpful, and the breakfast good, i was wanting more options at breakfast

the pool abs jacuzzi was great

liked the parking close to our room

breakfast could have longer hours.

pool isn t big enough.

were in the process of revisiting their parking lot

how new and fresh it was and they had a place for kids in the main lobby to play games and a pool table for the

couldn't get laundry done

great breakfast and service by the young lady serving breakfast.

pool, fitness center

we liked that it was pet free and smoke free

breakfast was good and the staff was great

it was great to have laundry services available to wash clothes

the breakfast was good and the staff was super helpful

clean , excellent decor, breakfast was well set up.

gym and good location

the breakfast was nothing to brag about. more centered in kids eating.

gym and laundry room were a plus

laundry room and pool hard to locate

the early check in

you couldn t order movies, no safe in the room and no pool

approved our early check in

parking was a little tight as the place was booked

quickly breakfast was replenished with the amount of guests eating

breakfast area was spacious and tables spread out-i didn t feel jammed in next to people,

limited breakfast

breakfast, ready made very dry scrambled eggs, ev chargers only catering tesla

bathroom laundry items (towels, cloths, etc

equipped kitchen! full size refrigerator

free parking is available on-site

the parking lot lights are so tall(

they are pet friendly and even have treats for them

had to use the sister hotel for a load of laundry

room service dishes and discarded food on floor not collected all day outside of people s rooms

it had a restaurant bar in the hotel so no need to go somewhere

the room service was prompt and outstanding

they provided free door-to-door shuttle service upon request

we didn t use the pool, laundry, or fitness room but nice to have the option

we had to go down the road to do laundry because the washer and dryer was in use

in explaining times of breakfast, the swimming pool location and hours, where i could do my laundry, etc

laundry was fresh and clean.

it s pet friendly

laundry piled in hall that was still there when we checked out

we stayed ,there were soccer kids running around like a bunch of yard apes and playing soccer in the hallways

had a flight that left at 400 pm and they gave me a late check out of 100 pm

i felt it was safer for me to leave it there and ride the shuttle to and from the airport

room service is horrible

were very polite room service was there every morning to change out laundry and clean the room they were helpful

i also like that there is a laundry facility on the premises

the guest laundry room was ran down and looked dirty

internet/wifi is whack asf.

we requested a non-smoking room but none were available

breakfast was less diverse than at all the other hotels we stayed at on our road trip

the pool was super cold

breakfast was good everyday. the gym was basic but workable.

we paid for the spa tub room and the tub was great however the jets didn t work

friendly staff. the wifi was fast.

parking lot felt safe and secure

that the pool wasn't open.

wasn t a lot of parking due to two large tour buses parking across the majority of the parking spaces in the

the food at breakfast wasn't that good.

that the pool wasn t open for my kids

the facilities laundry room needs updated equiptment.

hot breakfast, pool, laundry room, location is all excellent.

were on the first floor across from laundry

laundry facility was clean and much needed

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being