have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

we arrived we were in a smoking room, the bed cover had burnt holes in it & was covered in stains

they are pet friendly for a small fee

some room renovations, the laundry room only had one washer working

checking in, we asked about a laundry room

the laundry room terrified me

the best wifi connection around

the indoor pool was fun for the kids, and was well maintained

our trip and stay was amazing, we didn't get to use the pool because it was down for a repair

pool and pool area was smaller than the picture indicated.

breakfast was excellent! everything was very clean

the pool was great fir the kids

everyone was friendly and helpful. the room and pool area was very clean.

little hot water prices for the laundry room way to high for washing clothes 3

the advertised gym was incredibly misleading

small breakfast options in the morning but you have a kitchen so you can make your own food

room has kitchenette room and hallway are clean proximity of restaurants and highway

was absolutely thrilled to find that my pet room came with a full kitchen

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

gentleman that was there friday was extremely helpful with us taking our granddaughter into the pool offering

close to stadium and bussing available or the golf cart service

nice comfortable layout,nice pool area,food and drink served until 11pm

got the breakfast and they also have a bar

were able to ask for late check out without incurring a fee.

i came to the thinking that pool was open so had to disappoint my kids

having a plastic cup in the room to get a drink of water and having to ask for a bar of soap for the room

i came to the thinking that pool was open so had to disappoint my kids

kids playing football in hallway doors slamming

was no kitchen aid with a mini fridge you could not use full of items

bar drinks were delicious

their shuttle service was excellent

staff was phenomenal, bar was fun (and open late) and food in the restaurant was delicious

mini bar was fun (large bottles of

we were there for a gymnastics meet and it was crowded all the time but the staff were friendly, funny and

great bar

i had to go to the kitchen to find someone to wait on me

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

great location and kids enjoyed indoor pool.

also nice that you provide complimentary guest laundry services and an awesome omelet as well

the room stank like mould and the wifi doesn't work in the bedroom

the pool could ve been cleaner

room service was great breakfast was ok need more selections ( pancakes or waffles) turkey saugage

staff and clean rooms the fire alarm went off at 4 am but there was an electrical fire in the pool room so i

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

had a laundry. well situated

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

didn't like the laundry room or the bathroom in my hotel room

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

hospitality, location, cleanliness, and the pool.

pool warm enough to swim

the gym was 24/7

for our family - room was clean and comfortable, kids loved the pool

all good, later times for the bar down stairs on the main floor.

the gym and restaurant inside the hotel.

no food after 9 pm or room service. no valet service.

no food my kids would of wanted

the pool was open later, we would have used it more, which was a pretty big bummer for my kids

spa tub was a wonderful feature, very relaxing

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

pool and gym breakfast was amazing cleanliness

also there was a rule against being alone in the pool area

breakfast could still be better but beyond that it is just an excellent excellent hotel and a

breakfast was very good and the staff at breakfast was very nice and helpful

we did get a fan from laundry

there was no laundry bag

our room was very nice. we loved the bathtub and fireplace.

guest services to come to the room several times and no one showed up saturday the kids above us running all

free wifi

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

breakfast was good, staff was phenomenal, valet was phenomenal

everything from the rooms to breakfast. they always do a great job.

staff were very polite and helpful. the breakfast was delicious!

garbage disposal didn't work so kitchen sink would back up when running water or using garbage

the bar was not open on a friday night

the breakfast was great. wonderful bar on 3rd floor.

i had no issues.. unfortunately the bar was not opened but we still didn't have no problem.

it wasn't even an early check in, it was 6:45 in the evening

expected the hotel to have laundry service

and big kids

withe a weekend away from kids, a girl just wants to take a hot bath

very unique hotel and experience great room service

in front of the hotel to valet which resulted in being in traffic trying to exit the vehicle with kids

everything, especially the outdoor area for the kids to play games

needs to be a few options for kids,that said the food tasted good

seem to hog the pool the entire weekend and let their kids run around wet throughout the hotel - wish something

desk staff and manager are great, room was spotless and bar was fun

everything, especially the outdoor area for the kids to play games

laundry room is small, only one washer and dryer.

were obvious signs of a pet in the room we stayed in

the room room was awesome and the breakfast was great!!!

i have rarely experience such pride in one's work that was on display daily, especially the kitchen personnel

the bar and restaurant had amazing food and super friendly and accommodating staff

the hotel has a bar inside it

neither of us had popcorn or any food outside of a chocolate bar in the hotel

big clean rooms, excellent bar at the lobby. staff was super friendly, kind and informative.

no kitchen ware in the kitchenette, in fact only four paper cups

pool water was very cold. didn't offer free breakfast.

i had to switch rooms bc my first room was directly above the laundry room

was unable to access the laundry room with my key

breakfast selection was amazing

very clean when we stay, ample and easy parking as well as an easy route to the ball stadium

parking

indoor pool

difficult to sleep with lights from the parking lot shining through the window all night

new facility. opened dec. 2017. very nice. quality breakfast.

i would instead chose a room facing the parking side which would of been quieter

pool temperature was very cold

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

pool wasn't super huge and even though it was 90 degrees outside the pool water and room were cool

my great grandson loved the pool

they also offered a good breakfast spread which was also a hot with the kids

no towels available in the pool area

laundry room had to be cleaned by myself before used. no where to hang shirts.

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

the laundry room was not but probably not used that much

girl that checked me in was fantastic but all the other “kids” at the desk never even looked up

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

hotel is nice, my kids love swimming in the indoor pool, the rooms are very clean, big and super comfort

pool was a little murky but when we stayed there was a ton of kids so that is to be expected

clean, everything worked, wifi was reliable, friendly staff.

it had shown a kitchen table in the booking but there want one in the room

the price at the laundry very

pool temp was too cold

offers on site bar and snacks and free breakfast

sofa bed was not your normal sofa bed, more like a trundle bed, only fits little kids

rooms were great, the breakfast was good and the staff was friendly.

the gym room/laundry room stank

the facilities are great: the gym was great to have, small, but of course it's a new gym with a tv in it, clean

the people in the room across had 4 kids who were up at 7 am and screaming for half an hour which woke us up

gym was awesome

spacious, super clean, comfy, pet friendly, the temperature controls were superb, - did i say super clean

good staff and it was clean . guest laundry

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

they don't have breakfast as advertised.

not work, freezer frozen solid, noone cleared sidewalks to room or office, noone cleared snow off parking lot,

00 cash for our pet

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

were not able to accommodate us with a 2 pm late check out on a sunday we had to pack everything and leave at

fitness room, pool

to watch from too-no left side lamp/table--pool closed for 1 week (terrible if i had kids) -- was advised to

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

location, near the airport. good parking. room was comfortable.

that we had to pay for parking

airport shuttle runs 24 hrs so very convenient

facility has a laundry room for guests self-service

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

also, we were by the desk and laundry area

machines out of order, laundry 2nd floor

clean rooms, had good laundry facilities

the room was great. my kids had a blast! and the breakfast was exceptional!

needed a choice of breakfast food for kids

i liked most the ability to have two separate areas, a bedroom and a living room/kitchen.

well-appointed rooms with full kitchens

the shuttle driver was a bit gruff.

i liked the comfort of the room, the quality of the gym and the service of the staff.

pet friendly

we couldn't connect to the wifi in our room

we enjoyed the pool and the delicious breakfast

breakfast was good and the staff were very friendly and helpful

the fitness room and the laundry room

also loved that they had a coffee bar inside the lobby and they make the best americano

the location and parking garage are great. hotel bar cool. room clean and staff very friendly.

my kids appreciated it

it is obvious it is a pet friendly hotel. need better circulation in the halls.

privacy and quiet. pizza on wednesdays. laundry area is neat and clean.

they have thought of everything you might need from laundry baskets to paper towels

it had a full kitchen in suite, laundry facilities on site

laundry facility on site

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

laundry was handy

a lot of parking , says heated pool but the pool was not heated , was a little sad about that because i looked

the beds and pillows were comfy and the rooms had a full kitchen with utensils and cookware that were handy

saltwater pool, clean and well equipped gym, cleanliness, location & staff were great

the pool was crowded with kids but that wasnt a big deal for us

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

kitchen, refrigerator, stove, room size, tv, laundry faciities,

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

not eat the breakfast

unclean ed toilet in my room. difficulty w wifi. appears hotel going downhill.

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

called the hotel they gave us great directions, and sent a shuttle to pick us up

bar could ve stayed open a little later than 10 o clock maybe 12

wish the bar stayed open until either 1am or 2am

of parking

huge parking lot spot light shown right in our window all night with no way to shut a curtain to block

clean & close to casino

breakfast was very nice and staff was very friendly and helpful

morning hot buffet breakfast was very nice to start the day with

room was beautiful, staff lined us up for a shuttle for an early flight. really a great stay.

, love the different layout , great ac , beds nice and comfy , no pets, extra snacks if kids get hungry, love

pool was small but kids will always have fun with water.

looked nice but appeared to always be crowded and felt rather uncomfortable working out in the gym with people

, love the different layout , great ac , beds nice and comfy , no pets, extra snacks if kids get hungry, love

no laundry

first floor room across from the laundry

microwave or laundry bag, draft near window

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

lack of options for breakfast

the laundry fee is quite reasonable

it was cheap and the laundry was cheap.

went to the laundry area to ask a question about why the television was not working, she told me that she did

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

small gym and guest laundry

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

laundry facilities worked well and were good addition

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

although signs say quarters are available for laundry facilities,there were none at office

the facility is pet friendly, for a fee of course

nice and fairly priced laundry facilities

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

pool /spa that is open late , fitness center and even a laundry room

the pillows and towels smell bad i think it's the laundry detergent they use

staff members were very kind. very reasonable price to do laundry.

was informed after i checked in that i had to give a 24 hour notice for the shuttle

hotel advertised a nice indoor pool

the kids were very

was advertised as providing 24/7 shuttle service to the airport which was one main reason i booked there

was placed in a room next to the laundry and kitchen

the pool was a nice size for our family and friends

nearby there is a mall and various restaurants, a racetrack and casino, next to i75; we left very satisfied

clean nice staff and we got to kentucky early and they were kind enough to allow a early check in which meant

breakfast was good

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

pool was closed, even though it was outdoor and the weather was perfect

an airport shuttle was available for a very early flight

great shuttle service and driver to cvg

the main reason we booked this specific hotel was because they had an outdoor pool

laundry piled in hall that was still there when we checked out

free breakfast, very expensive breakfast instead, we have 3 kids so well probably stay next door next time,

bad but the sliding doors in the newly remodeled rooms made my kids a bit uncomfortable because you can hear it

gym and pool were great

like the shuttle service to the airport and back before and after my flight

very clean quiet and comfortable. breakfast was good and pool facilities were good.

the breakfast wasn't amazing, but that's not a big deal.

spa (hot tub) was not available.

pool was closed, very disappointed.

a nice spa room over the weekend

had to use the sister hotel for a load of laundry

we stayed for our wedding night and they had rose petals scattered with campaign.

had a early flight out of cincinnati and the hotel had a shuttle to the airport and it was about three

clean, quite very nice room! good gym. very good restaurant!!

the room service was prompt and outstanding

were on the first floor across from laundry

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

laundry facility was clean and much needed

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

laundry facilities need much improvement

some kids were not supervised in the pool which ruined fun time with all our kids

the room was like a suite. very nice and clean great pool an awesome gym!!

there later in the evening and had to park alongside the road because there was no open parking spots

kids enjoyed the pool

laundry, breakfast was wonderful, room was super nice with everything we needed

guest laundry area and fitness center

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

close to the highway. staff was friendly. room was clean. hot breakfast.

the pool was great

the staff brought thanksgiving food and there was hot breakfast every morning and towels were clean and the

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

to children and animals but got put on a 2nd floor there was cigarettes in the window of a non smoking room to

got a smoking room and there was an ash tray there

no messing about with a vehicle parking pass here - free parking means free parking :) there was a problem with

pillows holes in bedspread would have liked to been on side where grass for my dog not all parking lot

lack of laundry facilities and breakfast

i couldn't do my laundry.

wifi wasn t good.

a smoking room

smoke smell in non-smoking room

ordered the airport shuttle for a 3:30am departure

the indoor pool and gym are open

anyone using the workout area and/or pool were visible when driving through parking lot.

the staff was friendly and the breakfast was good & well maintained

airport shuttle spot on with an acre continental

room layout room sizes breakfast dinner pool

breakfast was delicious

told me breakfast finished at 11 but it was 9 she told me i had to give 3 hours notice to get a shuttle the room

i love the room i had of had a small little kitchen area, seating area, and the bed

we enjoyed the freshness of the foods. the kitchen staff was helpful.

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

pool was alittle small. breakfast was ok.

tried calling the front desk to find out the shuttle schedule (which ended up being consistently 45 min behind

pool water needs to be a little more warmer

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the room we were given was next to the laundry room and the staff was doing laundry all night

the room was comfy but the breakfast sucks and we saw roaches by the food!

the staff was friendly and helpful. it was clean great breakfast.

bed smell from laundry in fitness room, seems ventilation system not working properly

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

the laundry facilities were cheap which was a plus

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

couldn't get laundry done

parking was close

pool felt like a private pool

pool, fitness center

the staff was friendly and even though the parking lot looked full, it was not loud inside

it was great to have laundry services available to wash clothes

the place is kids friendly and very safe

breakfast was good me and my family liked it

breakfast was okay, i know it would have been better if the covid-19 wasn t going on.

wish there had been an indoor pool, but can’t have everything..

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

kitchen was short-staffed, so we weren't able to get breakfast

pool was clean

no shower gels provided, only a tiny bar of soap to use at sink and shower

the lighting, customer service, pool and gym area, parking, lounge and our room

laundry room and pool hard to locate

gym and laundry room were a plus

you couldn t order movies, no safe in the room and no pool

especially the lady who ran the breakfast

parking lot small, but right in front and well lit

i threw all my clothes in the laundry as soon as i got home

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

was going to do a load of laundry before we headed out the next day

the parking, laundry and staff

it was pet friendly.

wanted to charge an extra fee for having a pet

it's a 10.00 pet deposit it's close to restaurants and the mall.

cost and value and pet friendly

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

s so clean and i was happy that there s not a lot of people hanging in the parking lot who weren t guests

fact that breakfast was just a cereal bar and juice or coffee

pool area was just so so

heated pool was not that warm and they didnt have proper ventalation in pool room

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold

laundry dryer was thumping against the wall

laundry machines not working

also, there was to be laundry facilities but that was not so, i had to find a laundromat

entrance stairs hallway need a facelift. no bag for laundry.

we spent a lot of time in the pool, which was great, and used the laundry as well

gym, adequate swimming pool, just barely long enough to swim laps and get in a workout

at the gym

the kitchen area went perfect with the moet and remy

excellent gym, nice pool, wry good breakfast. clean rooms, well equipped kitchen.

could work on a better breakfast for the price of the stay other then that every thing else was great

limited breakfast

quickly breakfast was replenished with the amount of guests eating

parking was a little tight as the place was booked

breakfast, ready made very dry scrambled eggs, ev chargers only catering tesla

bathroom laundry items (towels, cloths, etc

were disappointed in the breakfast

pool was to cold to swim in.

pool could have warmer. it was a little chilly

salt water pool was small but lovely

only have you two small pillows and when my husband went to ask for another one that told them laundry was closed

friendly helpful staff, large clean room, ice and guest laundry, pool, breakfast

the smell of marijuana was strong at the front desk at check in and as we passed the laundry room on several

car parking facilities. staff courtesy. hotel location.

full breakfast, clean

it has false advertising there no breakfast no laundry room it more like a motel 6 than a hotel

) no fridge or microwave, no coffee pot, no bag for dirty laundry

they don't use laundry sanitizer so you are basically sleeping on someone elses germs as simple washing does

laundry facilities were not operating

completely ran out of towels even after they said they d give me some more once they finished laundry

good location and easy parking

breakfast was a bit on the good enough side (although it was hot and plentiful and the staff was

that the pool wasn't open.

room; malfunctioning alarm clock, tv not working, difficulty with wifi

stay at this property a lot and the location and breakfast are the most compelling reasons for my choice