room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

the kids loved the pool

it said you could order room service which you could not

i couldn t believe how nice the kitchen staff was, and how good the vegitarian options were

this is a pet-pev of mine

the fitness room and the laundry room

food and bar closed at 11 and there is nothing nearby

the bar food/drinks were also pretty yummy

the location and parking garage are great. hotel bar cool. room clean and staff very friendly.

my kids enjoyed the free pool table in the lobby.

wifi was horrible

we couldn't connect to the wifi in our room

very clean great breakfast

beds a bit stiff and the pool was highly clorinated

bed was comfortable. breakfast was good. location excellent for our purpose.

laundry room and pool hard to locate

gym and laundry room were a plus

wifi would not connect to my game at all

getting out of parking lot

t have a vending machine with drinks in it, and i didn t like that they don t have a swimming pool or hot

the price at the laundry very

my room, which it was, but they didn't tell me that you have to reserve times for the pool so my kids didn't

clean, spacious room. pool had warm water. 8 minute drive to newport aquarium

including the pool hours i was impressed they were open until 11pm

sofa bed was not your normal sofa bed, more like a trundle bed, only fits little kids

we spent a lot of time in the pool, which was great, and used the laundry as well

the hotel was just listed as pet friendly

staff was hospitable and friendly. room was comfortable. breakfast was good

gym, adequate swimming pool, just barely long enough to swim laps and get in a workout

the kitchen, netflix, the coffee.

limited breakfast

breakfast area was spacious and tables spread out-i didn t feel jammed in next to people,

breakfast, ready made very dry scrambled eggs, ev chargers only catering tesla

could work on a better breakfast for the price of the stay other then that every thing else was great

quickly breakfast was replenished with the amount of guests eating

bathroom laundry items (towels, cloths, etc

lol we were at the pool daily and it was spotless everytime and stocked with towels

breakfast, parking is kind of limited, but great location

this hotel was in a safer location, it was clean, and the parking lot had plenty of space and was a short walk

couldn t checkin because the computer system was not working correctly and the hotel wifi didn t work well

nd my lady had good time she got to sleep in with peace and quite and i got to work out enjoy the gym didn t

the cleanliness and the pool area.

bar could be open later on weekend nights, pricing, my sisters room charge was less than mine

got to sleep in with peace and quite and i got to work out enjoy the gym didn t get to use the pool kept

pool was ccccooooollllld

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

no towels available in the pool area

pool area and gym were mostly clean

they have a shuttle that takes you to different areas and there s a restaurant in the same parking lot

problem i had with the hotel is it there clock was set 1 hour ahead of time, and i got down for breakfast at 5

laundry room is small, only one washer and dryer.

hot breakfast was great and the location was beautiful and convenient

the roof top bar has an amazing view as well

the phelps bar was closed!

breakfast was excellent. bathroom was clean.

expected the hotel to have laundry service

i like the art theme and i liked that the gym and restaurant were available.

the gym was standard -- nothing too special, but adequate.

room service hours could be more versatile & hours extended

in front of the hotel to valet which resulted in being in traffic trying to exit the vehicle with kids

that the billiards and bar were on separate floors

bed compfy and breakfast good

the location was amazing, breakfast was top notch and i got a really good deal price wise.

complementary dinner and breakfast were delicious

room was great. liked having the kitchen.

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

very clean, great breakfast and the staff was polite and courteous!

the gym could do with another bench for free weights. there were 2 of us lined up to use it.

delicious breakfast and great location

we did get a fan from laundry

there was no laundry bag

there was no fireplace near the bath as seen online

free wifi

no swimming pool as was also expected

everything including the kids and i experience was wonderful!!!

location was great! lobby bar and staff are amazing! room service spectacular!

everything including the kids and i experience was wonderful!!!

pet friendly, but no where to walk a doggor

no food after 9 pm or room service. no valet service.

seem to hog the pool the entire weekend and let their kids run around wet throughout the hotel - wish something

it was all nice loved it kids loved it. close to everything.

great location, no pet fee, parking available next door for only $10/day.

needs to be a few options for kids,that said the food tasted good

pool table was free

gym equipment outdated and out of order, furniture worn and

is no longer on the shuttle route with the casino, but it is still advertised that way thru the casino website

gym

have been nice to have a breakfast bar to get a quick bite or coffee

great breakfast, large room and great receptionist

the smell of marijuana was strong at the front desk at check in and as we passed the laundry room on several

friendly helpful staff, large clean room, ice and guest laundry, pool, breakfast

only have you two small pillows and when my husband went to ask for another one that told them laundry was closed

car parking facilities. staff courtesy. hotel location.

friendly helpful staff, large clean room, ice and guest laundry, pool, breakfast

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

breakfast selection

room clean/ breakfast service still great although modified/ kids loved the pool

breakfast was great and the location was perfect

this hotel is very family and pet friendly, i believe there is a dog park near by

laundry facilities were not operating

completely ran out of towels even after they said they d give me some more once they finished laundry

they don't use laundry sanitizer so you are basically sleeping on someone elses germs as simple washing does

it has false advertising there no breakfast no laundry room it more like a motel 6 than a hotel

) no fridge or microwave, no coffee pot, no bag for dirty laundry

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

had a laundry. well situated

didn't like the laundry room or the bathroom in my hotel room

also nice that you provide complimentary guest laundry services and an awesome omelet as well

the pool and bar not being open.

really enjoyed the cooked to order breakfast and happy hour and snacks each evening

excellent size executive suite! pool was great! happy hour was nice. breakfast was awesome!

room phone didn't work for calling room service

i think it was west 10, and the waiter told us it wa taking 1-1/2 hours to get food out of the kitchen

pool and no hot tub

i took my daughter to swim but there were like 25 screaming kids (kids old enough to know better) and hair

only thing i didn't like was the fact that i didn't have time to go to the pool and swim

we paid $3 per cup of coffee at the bar after finishing the complimentary one in the room.

room size, cleanliness, location of hotel, gym, hotel staff very welcoming

staff at breakfast was so nice and friendly it reminded you of being a young child at your grandmothers

pool and gym were closed

currently being renovated so the pool and the gym were not available

stay at this property a lot and the location and breakfast are the most compelling reasons for my choice

had kids so was disappointed pool was closed. understandable though.

we hhad dogs and the kitchen staff took great

kids playing football in hallway doors slamming

a lot of litter) part of town, poor wifi signal, practically nonexistent and kind of a high price for no

things open around the city but breakfast bar not open and have to buy a coffee paid our own pocket

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

this location, it was unclear if parking was an additional fee

wifi connection was pretty quick as well

gentleman that was there friday was extremely helpful with us taking our granddaughter into the pool offering

not in room, down the hallway, bathroom sink was slowly with the water going down, wifi didn't work for

little hot water prices for the laundry room way to high for washing clothes 3

i paid a pet deposit in addition to the pet fee

location and parking

was nice when checking in and parking was very easy

free parking

also wish there was a shuttle service to and from the riverfront

welcoming staff and delightful bar with excellent restaurant

mini bar was fun (large bottles of

it was absolutely fabulous. i is impressed with the room and the room service

are vegan and although their restaurant didn't have many options, the service staff and kitchen team were all

very nice pool and delicious breakfast!

clean and good parking

that woke us up both days, the bed was super firm (personal preference for soft beds), the wifi was very slow,

staff was great to accommodate my kids to get to use the pool.

there was a large group of kids staying, and the staff kept up with towels, breakfast service and genuinely

checking in, we asked about a laundry room

some room renovations, the laundry room only had one washer working

the laundry room terrified me

the best wifi connection around

it was very nice, comfortable and clean! room service is so good!

laundry machines could use a little clean up

very helpful staff. inexpensive nearby restaurants. onsite laundry facilities.

laundry facility on-site was awesome

the rooms were spacious with a wonderful spa shower.

the spa shower feature our room had was amazing. nice pool and workout area. great location!

also box on condoms in front window by lobby (laundry room) really

was only one elevator which took a long time to access and the laundry facility was closed for the entire duration

the breakfast provided and the laundry facilities

where one washing machine and no drier was working up until wednesday when that too broke with my laundry in it

wish it had an indoor pool.

the breakfast was continental, but get minimal.breakfast bars etc the pool wasn't the cleanest.

the full kitchen and the price

the free breakfast was lacking.

the breakfast was more like coffee to go.

especially if it's an extended stay, as there is a kitchen area to utilize if need be

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

customers interferred with cable tv and wifi signal

affordable room clean room good breakfast friendly staff

was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

close to downtown cincy without the parking and traffic hassles of downtown

was very clean, they pool was nice

hallways with chairs and nothing being said and window to look outside very dirty and not enough parking

could use better parking. i thought a suite would have been a little bit bigger.

clean room breakfast pool

wifi in the first room we had so terrible, the staff moved us to another room with better wifi

pool temperature was very cold

indoor pool

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

laundry room had to be cleaned by myself before used. no where to hang shirts.

the laundry room was not but probably not used that much

save money and lose the pool, just install a large hot tub!

laundry is old machines

they have a nice breakfast area and really appreciated they had laundry appliances available

there was lots of noise throughout the night from other guests and people in the parking lot and it smelled

free parking and good wifi

only thing i disliked, was there really wasn't a variety of breakfast choices to select from

they all get two thumbs up especially all working the dinner and bar it was busy(really busy) kids everywhere

rooms, excellent price, indoor/outdoor pool and hot tub, proximity to cincinatti, wonderful breakfasts, dinners

parking lot was shared with cracker barrel

very nice place to stay they even offer breakfast that is delicious. dinner as well

the pool and hot tub were clean and relaxing

i did not like was the fact that we were doing laundry and someone stole all of wife's clothes that she just

coin op laundry

my room smelled like smoke and i didn t want a smoking room and it was super hot in there

the wifi didn t work at all

love the fact yall still have smoking rooms

the gym was great. the laundry was great. the customer service was awesome.

front desk says can't make change for laundry

was in a sketchy area, parking lot was occupied by what appeared to be a drug dealer who repeatedly tried get

the room was clean & neat. the facilities were very good. the breakfast was the same every day.

hot tub and indoor pool open late. friendly staff. good breakfast.

provided good quality kitchen tools for cooking, hotel amenities that was clean and convenient

desk guy was very rude about the pool

breakfast in a bag encouraged the customers to take the food as they left

parking is a bit full at times.

the complimentary breakfast accommodations were wonderful, convenient and a good menu

loved the laundry service even though a little pricey

pool was closed for whatever reason and the laundry facility was closed as well

the pool was closed, yes we wanted to let the kids have time with cousins in the pool and the laundry was closed

like the updates, more modern rooms, pool, laundry and exercise space

facilities laundry pool etc are in the same building and the facility is clean enough for a person with

the bar was closed due to

the pool could you and update

room service was perfect and the attendants were kind and accommodating for all our needs and

it offered room service

didn't offer room service or meals during the weekend, only a breakfast up front in the lobby

our room was near the laundry room

parking laundry needed it's own app with a min load amount that was more than the cost if

more washer and dryer for the guest cause one is not enough- took me almost 4 to 5 hours to do laundry and had

pool, exercise room, laundry, pet friendly, pool table, all day coffee, and daily breakfast

i love the fact that there was a 24hr laundry facility

thing i don't like is laundry room needs new washer and dryers also upgrade shampoo lotion conditioner to all

good breakfast. large room. convenient for where i need to be in north cincinnati.

rooms and kitchens are in excellent condition and clean

hotel was clean and comfortable, the staff was friendly and the breakfast was adequate

like or the kitchen

leaking from roof in work out room and middle of lobby with bins and signs/laundry bins collecting water

worn, frayed, mold in shower, stained mattress, rude staff, overflowing trash cans, dirty laundry on the floor

police should have been called, all the parents just sat and watched their kids run the halls like wild animals

contractor responsible for snow plowing did little or nothing overnight to clear the parking areas

from dining to room service, espeicially attention to special need

also, the pool was very cold to the point we couldn't enjoy the indoor pool

pool closed

breakfast wasn't included and pretty pricey

great location and breakfast and the mini bar in the front lobby for adult only

pool area was clean and inviting

no fridge, no microwave in room, laundry was 1 machine for the whole facility&

ice machines were not working, some carpet needed cleaning

mold on the ceiling, the tub stopped up while showering cause dirt to get on your ankles, no room service so

breakfast and amenities

15 min drive was not too bad and free parking

could use a laundry facility within the hotel.

i believe it was a bunch of rich kids there for a

was what my kids call bougie the only thing that got me was the pool looks so much bigger in the pictures

didn't make breakfast! pool was great for the kids

was what my kids call “bougie” the only thing that got me was the pool looks so much bigger in the pictures

had a 24 hr gym, laundry, and our room even had a full kitchen area including a dishwasher, stove and fridge

the laundry room was clean

laundry facilities too

kitchenette, self-serve laundry area, clean bathroom

laundry facility was a big plus

there were not enough towels in the room but we were told towels were in the laundry and would be delivered to

the ice machine on my floor was out of order and the laundry vending machine was out of order

i also am a fan of the laundry room that is just the perfect size and convenience for me to do loads of laundry

kids running around in the hall late at night and being near the laundry room.

i usually can request the 3rd floor close to the laundry room, but got the 1st floor where the sink did not

the room was clean and the property was quiet. the laundry facility was nice to have available.

the staff very very accommodating and friendly the laundry lady!

that you had the accessibility to cook if you wanted to and do laundry.

love that you have a little kitchen

i did not eat breakfast at the hotel.

nothing works: laundry machine, pancake machine, communal fridge, threadmill, all at of order

it is unfortunate they don't have onsite parking but the valet attendant was great.

the woman who took care of the breakfast was the

didn't get a chance to eat the breakfast, got up too late

clean gym and pool

parking lot needed to be shoveled and iced

the breakfast was adequate & served in a spacious dining area

of the two rooms was not ready until 5 pm and the indoor pool was freezing cold

locked without having a room key (the doors on the side that led to the parking lots, pool, and gym) were not

breakfast was really good

the laundry and gym areas were well appointed and clean

love the microwaveable breakfast combos.

i loved the size of the room and the kitchenette.

kids loved the pool, and it was nice to see the notice about it being a saline pool

no weight scale in the gym

the laundry facility could be cleaner than current status, the machines were quite dirty inside

the breakfast.

we enjoyed our stay and breakfast was great

the bar closed at 10 pm

advertise free breakfast, but a brown bag with a small muffin, a granola bar and small water isn't what i would

no laundry facilities

hotel refused to plow or shovel snow from the walk way or parking lot so we could exit safely

everything from the parking lot to the room to thebreakfast and also the workers of the hotel.

my room, the breakfast, the pool, and customer services

get her name) that worked the front desk the day i checked in ((7/27/19) and i was able to get an early check

clean room and love the fact that has self laundry facility

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

careful about the pet fee

the kids loved the pool and hot tub

machines out of order, laundry 2nd floor

facility has a laundry room for guests self-service

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

clean rooms, had good laundry facilities

that is all i liked oh yeah laundry room that was ok

there is an elevator and free parking

the parking lot isnt a bunch of confusion and chaos

no parking for truck and trailer.

com was both the cancel it because they did not have truck parking

good location. ice and laundry a plus. comfortable bed.

smoke smell pervasive even in our non smoking rooms

breakfast or coffee, mattress was old.

better beds and better breakfast choices and just alottle mpre cleaner

they also didn t charge anything extra for a pet

dogs that employee had to run to laundry room for safety

for the price, and loved the pet policy

it says it's pet friendly and you get there

it had a kitchen and i could cook.

pet policy

the convenience of the onsite laundry facility

no blanket for cough bed, floors was dirty when we got there, tolit sits so low to the ground, laundry was on

laundry facilities were perfect and loved that they accepted credit cards

laundry is convenient

location to the laundry services - stuffy near it

the gym is amazing, love it

shuttle was prompt

airport shuttle runs 24 hrs so very convenient

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

construction zone. noisy during the day. limited parking.

has laundry and basketball court and outside

had something stolen from laundry room, and there is not enough room to stay in there while doing laundry

ice maker,nice stove with oven,wifi worked well,had good cable tv channels,also offered breakfast,laundry

they had no one to do laundry

on the rules such as when to expect cleaning services, the location other amenities such as laundry room, fees

we had 2 kids with us looking to be able to swim

the pool and friendly staff

clean smells wonderful pool was open outdoors 247

meeting her , we were there due to brother being sick in the hospital and on comfort care and kids couldn t

very clean and breakfast was great.

i liked most the ability to have two separate areas, a bedroom and a living room/kitchen.

kids unhappy sofa bed totally unfit for sleeping shower with no door is plain stupid and dangerous

warm cozy and efficient plenty of parking and convenient to everything

breakfast-delish

pool was being worked on during the time we stayed there, however that was not something they could

friendly staff and great price! clean pool and laundry room!

the smoking accommodations

very nice location close to shopping staff was awesome. breakfast was good and the coffee

it was bad bad bad bad, everything was bad, zero maintenance in anything, my pregnant wife and my kids were

desk regarding inconsiderate guests keeping their room doors open, lots of thumping, bumping, kids playing in

first of arrived and there was dirty laundry baskets and take out food all in the parking lots

they do have vending machines that work, ice, and a laundry area

website said the pool was open, and it wasn't

blinking parking lot light blinking through the curtains couldn't sleep

was advertised as breakfast but there is none

convenient, price,staff,laundry room

i was never told there was an e tea pet fee, the whole time i was under the impression the price was $99, which

that u had to ask for kitchen stuff!

hotel includes an equipped kitchen which is nice

i like the fact that the rooms had kitchenette. and that it was pet friendly.