checking in, we asked about a laundry room

some room renovations, the laundry room only had one washer working

the laundry room terrified me

pool was huge and the children couldn t live with out it

we came back to our room later saturday and the house keepers had the kids animals placed cutely on their bed

your hotel is an absolute gem. easy access to cincy, restaurants. walkable, pet friendly.

this hotel is pet friendly

called for room service for a pot of coffee, front desk told me most people just came down to get coffee

friendly staff, super clean, stylish interior, excellent food, well equipped modern gym

great hotel, would be great to have a gym for business guests

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

had kids so was disappointed pool was closed. understandable though.

were able to ask for late check out without incurring a fee.

having a plastic cup in the room to get a drink of water and having to ask for a bar of soap for the room

very clean, nice having a bar and food downstairs as well.

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

i didn't use the gym but it had your basic equipment

location was good .. breakfast was great lots of choices .. staff were very friendly ..

the location is perfect for a quick trolley trip over to cincinnati and back without paying any parking

my grandsons enjoyed the gym.

little hot water prices for the laundry room way to high for washing clothes 3

was a kitchenette with a refrigerator, microwave and stove

was absolutely thrilled to find that my pet room came with a full kitchen

location and parking

room has kitchenette room and hallway are clean proximity of restaurants and highway

noisy kids running up and down the hall and taking over the pool

batter during breakfast and couldn't find anyone to ask to replace, and that was only thing my kids would eat

wish they had a hot tub, and i kind of hated that the kids ran amok but that wasn't anything the staff could do

some of the other guests were a little loud in a nearby room- perhaps they had the door open, and kids were

also, the breakfast was outstanding

we also had a kitchen employee move right in front of us as we were trying to get the last of the coffee --

great location and kids enjoyed indoor pool.

we paid $3 per cup of coffee at the bar after finishing the complimentary one in the room.

by the pool didn't work but not a big deal since there were fully equipped showers available in the locker

the pool is ice cold. no heat whatsoever.

also nice that you provide complimentary guest laundry services and an awesome omelet as well

hotel bar seemed to close a bit earlier than was expected on a friday night . but oh well.

room service was great breakfast was ok need more selections ( pancakes or waffles) turkey saugage

we loved the free breakfast, the beautiful views, and emmy the hotel pet macaw.

my kids were very disappointed that the pool was not open ,one of the main reasons we picked the

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

a discount for that night due to the disturbance so we are alright with everything never did get wifi on my

$75 for a pet fee is ridiculous!!

we did like the fact that there was a pool and a gym

the pool water burned like straight bleach

the only downfalls were the noisy kids

went for my kids birthdays

the pool was very small but entertained the kids for a short time.

bar area very nice

i wish they had a free breakfast

stunning lobby, clean room, kind front desk staff, great gym, decent location.

the pool was open later, we would have used it more, which was a pretty big bummer for my kids

location was great! lobby bar and staff are amazing! room service spectacular!

, to talk with and entertain the kids

everything including the kids and i experience was wonderful!!!

we did get a fan from laundry

there was no laundry bag

no restaurant, bar, pool or anything

also the gym and the restaurant were closed

the bathroom/spa was amazing. we went for our anniversary and had a great time.

was good, and it did have laundry somewhere within the building

depressing, floors with the laundry were trashed and almost scary

made breakfast a joy

everything from the rooms to breakfast. they always do a great job.

the gym had decent equipment

having complimentary wifi was a must for us

breakfast was not well stocked

muffins, granola bar and coffee

the wifi was not working very well but the weather was very rainy

loved your kitchen

wifi

hotel offers a breakfast but it's not free

but the kids had to problem with any of it

truly pet friendly, didn't feel like i was sneaking my dog in and out. love

gym

expected the hotel to have laundry service

location, room service, staff, parking fee, comfortable beds, excellent amenities.

no breakfast room service

good for families with kids, alot of inappropriate nude arts and magazines

rooftop bar was closed - highly disappointing!

laundry room is small, only one washer and dryer.

over charged no room service no parking was not mentioned poor location

hot breakfast was great and the location was beautiful and convenient

breakfast was excellent. bathroom was clean.

everything else. especially the kitchen.

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

didn't like the laundry room or the bathroom in my hotel room

had a laundry. well situated

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

neither of us had popcorn or any food outside of a chocolate bar in the hotel

we didn t know the wifi password so we didn t use the wifi

no kitchen ware in the kitchenette, in fact only four paper cups

out enjoy the gym didn t get to use the pool kept getting crowded but overall had a good time bar was nice

pool was ccccooooollllld

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

parking was plentiful around the hotel

problem i had with the hotel is it there clock was set 1 hour ahead of time, and i got down for breakfast at 5

ample parking

the pool area was refreshing

the price at the laundry very

2nd day pool was closed and my kids were miserable

the pool was awesome and it was clean from the looks of it ud83dudc4c i definitely recommend

we enjoyed everything. the rooms were clean. the pool was a nice size.

they woke up my kids

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

lady checking us in was rude and $25 pet fee

they allowed pets and had a pool

the pool is nice too but a smidge

we enjoyed the pool and the delicious breakfast

was very clean the breakfast food was good and the staff was very attentive to cleanliness the pool was

comfortable beds, nice pool, good breakfast.

weak wifi

the fitness room and the laundry room

staff was very helpful, especially african american female working at the bar in the evening!

cool vibe, great value, great staff, pet friendly!

how it was decorated, kids loved it to, very nice hotel will definitely stay here again next time

the room seemed more like a lounge and had a kitchen and dining table and couch

was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

breakfast selection was amazing

very clean when we stay, ample and easy parking as well as an easy route to the ball stadium

everyone was very pleasant our room was clean and there was plenty of parking

nice front desk staff. has gym.

we drive an electric car so the ev charger in the parking area was a bonus amenity.

difficult to sleep with lights from the parking lot shining through the window all night

i would instead chose a room facing the parking side which would of been quieter

great bed and breakfast

laundry room had to be cleaned by myself before used. no where to hang shirts.

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

the laundry room was not but probably not used that much

weekend was super packed, sucks my kids only got to swim for an hour, but i get it with all the coivd rules

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

the room was very clean, the entire hotel was very clean, we didn t swim or work out but the pool looked nice

the entire hotel was very clean, we didn t swim or work out but the pool looked nice and the gym look very

the pool room was so potent with chlorine it was almost unbearable.

the pool and the bed the bathroom was nice the rooms smiled all new and the staff was great

laundry room and pool hard to locate

gym and laundry room were a plus

laundry room and pool hard to locate

free parking

the location was convenient to the zoo, the art museum and the places we went out to eat and parking was easy

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

clean room and love the fact that has self laundry facility

kids loved to hotel

breakfast was made to order, not the usual hotel spread

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

the gym area was super hot though

free wifi

elevator out, wifi out, pool not clear. fax had problems.

wifi password didn't work

clean rooms, had good laundry facilities

facility has a laundry room for guests self-service

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

to watch from too-no left side lamp/table--pool closed for 1 week (terrible if i had kids) -- was advised to

did not have time for breakfast. i caught the airport shuttle at 6:30.

the staff is amazing! they made sure we had a room to accommodate my family. 24 airport shuttle.

that we had to pay for parking

construction zone. noisy during the day. limited parking.

the gym room/laundry room stank

gym was awesome

breakfast was great, location was good close to creation and the ark

work trucks so it was hard coming in after 8 pm after late dinners and being able to find close parking we had

room was comfortable. staff opened up the firepit to us which the kids really enjoyed.

we spent a lot of time in the pool, which was great, and used the laundry as well

great room, friendly, pool and exercise equipment.

we spent a lot of time in the pool, which was great, and used the laundry as well

my kids loved the ping pong table outside

didn t have breakfast

good staff and it was clean . guest laundry

they don't have breakfast as advertised.

not work, freezer frozen solid, noone cleared sidewalks to room or office, noone cleared snow off parking lot,

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

00 cash for our pet

pool not open as stated

the room size . pet friendly.

parking can be tight if busy.

shuttle driver was great for information

the hot breakfast and service with a smile always

quickly breakfast was replenished with the amount of guests eating

breakfast, ready made very dry scrambled eggs, ev chargers only catering tesla

parking was a little tight as the place was booked

could work on a better breakfast for the price of the stay other then that every thing else was great

breakfast area was spacious and tables spread out-i didn t feel jammed in next to people,

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

privacy and quiet. pizza on wednesdays. laundry area is neat and clean.

they have thought of everything you might need from laundry baskets to paper towels

cleaning people were a little bit loud first thing in the morning, and we were right next to the laundry room

the free breakfast is great and love the convenient things like laundry and vending machines they are always

bathroom laundry items (towels, cloths, etc

location seemed like an up and coming neighborhood but our car was safe in the adjacent parking lot

how small the pool is lol

pool could have warmer. it was a little chilly

the breakfast, gym, and pool were great!

laundry piled in hall that was still there when we checked out

pool was tiny and there is no hot tub.

told me about a $5 room service charge after i placed my order

very nice room, very comfortable bed, and the shuttle from the airport was great.

doors slammed, kids yelling, neighbors fighting/cussing at midnight and 5am

spa tub was weak

the room was great, i opted for the spa tub and it was useful after the long days.

the swimming pool had to be closed due to the coronavirus

spa tub

the breakfast was awesome, and the kids loved the pool.

laundry was handy

the room was terrific and included a kitchenette

bed, great blinds, clean large room, fully equipped kitchen and very welcoming staff

we did have a misunderstanding about the shuttle when we arrived but that was quickly explained and sorted out

the pool is a little small but the kids liked it

were on the first floor across from laundry

hot breakfast, pool, laundry room, location is all excellent.

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

the facilities laundry room needs updated equiptment.

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

kitchen, refrigerator, stove, room size, tv, laundry faciities,

location was good and it was pet friendly place with lots of restaurants near by.

full service kitchen in my room

had spinal surgery so no breakfast. but it sure smelled good.

wish the breakfast would have been more than just self serve

had to pay $40 for parking for 8 days while i was traveling

morning hot buffet breakfast was very nice to start the day with

the staff very friendly. lady who does breakfast is very good.

pool was out of order so that was a huge bummer for our kids.

looked nice but appeared to always be crowded and felt rather uncomfortable working out in the gym with people

nice breakfast, the pool and exercise room. room was spacious beds were comfortable.

is in the same parkinglot as a raceway/casino

pool was out of order so that was a huge bummer for our kids.

laundry room in hotel, vents in the room super dirty

first room we were given had dirty laundry in a pile in the floor

the bar. pool. and the rooms are very nice.

pool & gym closed!! open up!

worst part of the trip- we stayed there so kids could swim in the indoor pool

microwave or laundry bag, draft near window

no laundry

first floor room across from the laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

lack of options for breakfast

laundry facilities need much improvement

breakfast was good

the kids enjoyed the pool and we all liked the breakfast

a little trouble with finding a parking spot the first night of our stay

the tv and wifi worked well

the room was fairly comfortable. it was nice having laundry facilities available.

need to take your own laundry detergent, none available to buy

it was cheap and the laundry was cheap.

small gym and guest laundry

the laundry fee is quite reasonable

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

laundry facilities worked well and were good addition

although signs say quarters are available for laundry facilities,there were none at office

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

not as clean as it should be. non a/c halls. extra wifi was more money

had to use the sister hotel for a load of laundry

cleanliness, pool

the bed was comfy. we loved the pool, very relaxing for mom and dad yet fun for the kids.

desk said i could order room service and it would be deducted from the $50 hold (it was actually a $60 hold) on

gave us a room that was a pet friendly room and our room smelled like urine

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

the pillows and towels smell bad i think it's the laundry detergent they use

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

pool /spa that is open late , fitness center and even a laundry room

nice and fairly priced laundry facilities

was placed in a room next to the laundry and kitchen

clean nice staff and we got to kentucky early and they were kind enough to allow a early check in which meant

was easy to get into, the pool and bar was cool even tho i didn t drink at it but nice to have

the snack bar is

the kitchen staff were accommodating

an airport shuttle was available for a very early flight

pool was closed, even though it was outdoor and the weather was perfect

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

very clean, nice warm pool

close to the airport, great staff, and easy shuttle run in the morning.

staff members were very kind. very reasonable price to do laundry.

location and shuttle to/from the airport

hotel advertised a nice indoor pool

no pool

not able to have shuttle available

only have you two small pillows and when my husband went to ask for another one that told them laundry was closed

friendly helpful staff, large clean room, ice and guest laundry, pool, breakfast

the smell of marijuana was strong at the front desk at check in and as we passed the laundry room on several

children were timid getting out with the bar overflow in parking lot.

breakfast had very limited choices.

they don't use laundry sanitizer so you are basically sleeping on someone elses germs as simple washing does

) no fridge or microwave, no coffee pot, no bag for dirty laundry

completely ran out of towels even after they said they d give me some more once they finished laundry

laundry facilities were not operating

it has false advertising there no breakfast no laundry room it more like a motel 6 than a hotel

noises all night but we couldn t unplug it because it had 4 inch thick ice in the back, the wifi didn t work

very clean and comfortable, plenty of parking. great breakfast. staff were very friendly.

parking

clean. parking. front desk person pleasant.

breakfast was delicious, pool was nice, beds were comfortable

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

great breakfast, free laundry, very nice staff

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

guest laundry area and fitness center

thankful for the indoor pool and complimentary laundry

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

gym was closed and there s no guest laundry.

pet friendly

the gym is quit small there was no dumble at all.

is conveniently located near the airport (13 minutes from the parking garage for early flights)

we had to take a smoking room and it smelled

people hanging out in parking lot

got a smoking room and there was an ash tray there

the parking in the back

breakfast was great too with many options

how new and fresh it was and they had a place for kids in the main lobby to play games and a pool table for the

pool late check out late breakfast good can't complain loved everything

there was a bit of a mix-up in the early morning (4am) for the shuttle to the airport, as a family of 4 showed

breakfast could have longer hours.

lack of laundry facilities and breakfast

i couldn't do my laundry.

smoke smell in non-smoking room

she even helped us with our luggage because we had to walk due to paving of the parking lot

parking setup

other pool freezing that we could us across the parking lot

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

pool area rooms are nice breakfast could be updated but still very good

the indoor pool water was cold.

loved having a kitchen and separated bedroom

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

the pool, staff, and room were excellent.

shuttle returning to the airport in the morning the car could ve been warmed up since i had made

tried calling the front desk to find out the shuttle schedule (which ended up being consistently 45 min behind

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the kitchen in the middle

kids without control

couldn't get laundry done

one of my pet peaves is the lack of outlets in a room

easy parking access

with covid19 the pool and fitness club was closed.

the breakfast in the morning

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

bed smell from laundry in fitness room, seems ventilation system not working properly

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

the laundry facilities were cheap which was a plus

it was great to have laundry services available to wash clothes

wish there had been an indoor pool, but can’t have everything..

the place is kids friendly and very safe

gym and good location

everything was good, wish the pool could have been open.

was going to do a load of laundry before we headed out the next day

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

their laundry area consisted of an ancient coin operated washer and

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

i threw all my clothes in the laundry as soon as i got home

the parking, laundry and staff

it was pet friendly.

we were travelling with out 2 dogs, and it was very pet friendly

hairdryer broken and couldn't get wifi to work

it's a 10.00 pet deposit it's close to restaurants and the mall.