the heated pool was cold

spa room the jets were not very strong at all

breakfast was great and had lots of choices

very comfortable and the breakfast was the best hotel breakfast i ve seen yet, so many options and more name

every thing was great except spa tub was week

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

were on the first floor across from laundry

laundry facility was clean and much needed

laundry piled in hall that was still there when we checked out

airport shuttle and parking is a major plus for travelers.

from room service was ok, nothing special

after long flight was ideal, staff super helpful and gym equipment great

especially for kids

laundry facilities need much improvement

) the boys loved the pool and breakfast

not enough parking space especially when i came back late.

couldn't get with the e-mail and wifi connection to go thru

clean room, friendly staff, decent breakfast. easy to get to

had to use the sister hotel for a load of laundry

very close to departure doors! great 24 hrs shuttle to those doors too!

the room service was prompt and outstanding

the free shuttle ride

no receptionist upon arrival and room service trays left in corridor

clean rooms, had good laundry facilities

facility has a laundry room for guests self-service

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

shuttle to the airport was just over 5 min

they provided airport shuttle. restrauant food was very good! nice place to stay.

nice room , good breakfast, very nice staffs free shuttle bus

from the front desk to the kitchen, everyone went above and beyond to make us feel welcome

loved the two bedroom suite with full kitchen

they had a hot breakfast buffet with lots of items

the separate bedroom was awesome! pet friendly! great rooms

bar and food were great, courtyards don't always have them

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

staff was super friendly, shuttle was prompt

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

the shuttle to and from the airport was nice. driver was very courteous.

good staff and it was clean . guest laundry

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

they don't have breakfast as advertised.

00 cash for our pet

the gym room/laundry room stank

room was comfortable. staff opened up the firepit to us which the kids really enjoyed.

parking was a little squeezed but in fairness i got there later at night

the staffs' fault, but when i booked online, i was led to believe that the pool was indoors; my grandchildren

room was comfortable. staff opened up the firepit to us which the kids really enjoyed.

laundry was handy

the pool was crowded with kids but that wasnt a big deal for us

and the staff could not have been more accommodating and friendly - checkin, checkout and the shuttle driver,

complete breakfast with something for everyone

nice & clean. shuttle to the airport.

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

location and parking. closest to the park.

small gym and swimming pool but nice to have these facilities around

pool was a little murky but when we stayed there was a ton of kids so that is to be expected

the next morning, i used the gym, and there was sign saying to tell the staff when you leave the gym so they

is in the same parkinglot as a raceway/casino

breakfast was a true breakfast

the staff and ability to get a shuttle to airport early in the morning.

the pool and hot tub were a bit small but i sill would go and stay there again

location and shuttle

the laundry facility was very convenient and appreciated as we were half way through our trip and

cleaning people were a little bit loud first thing in the morning, and we were right next to the laundry room

privacy and quiet. pizza on wednesdays. laundry area is neat and clean.

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

they have thought of everything you might need from laundry baskets to paper towels

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

thankful for the indoor pool and complimentary laundry

great breakfast, free laundry, very nice staff

guest laundry area and fitness center

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

and it was pet friendly

had to pay $40 for parking for 8 days while i was traveling

better parking

breakfast was very nice and staff was very friendly and helpful

the staff very friendly. lady who does breakfast is very good.

microwave or laundry bag, draft near window

no laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

first floor room across from the laundry

was clean the pool was nice

were charged a 75 pet fee for our registered support dog (no mention of fee on website) just says pet friendly

free breakfast, free wifi and free parking

the pool area was great

pool was clean & had nice seating for those not swimming

current restrictions, we were quite surprised to see all the facilities open (the pool and the gym)

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

the good news is that the menu is small but diverse, the meals are prepared fresh, and the bar is stocked to

free shuttle to airport comfortable beds

only thing that i didn't like was that the pool was not open

lots of extras that added to its comfort and convenience. great breakfast.

the rooms were clean, the shower was great, and the breakfast was amazing!

soon as we walked into our room it was amazing loved the kitchen ,dinning area a table to eat the bed was

parking

i love the room i had of had a small little kitchen area, seating area, and the bed

kitchen, refrigerator, stove, room size, tv, laundry faciities,

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

pleasant surprise to learn room had full kitchen service

was perfect for my wife and i, breakfast ( coffee, muffins and oatmeal) was a plus since we have a stove and

an airport shuttle was available for a very early flight

pool was closed, even though it was outdoor and the weather was perfect

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

close to the airport, great staff, and easy shuttle run in the morning.

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

laundry facilities worked well and were good addition

although signs say quarters are available for laundry facilities,there were none at office

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

there was a lot of people getting drunk in the parking lot which wasn't pleasant

being able to do our laundry since we were there four nights was very helpful

the access to a laundry room and clean rooms.

room was beautiful, modern and completely clean, the pool was great, everything you needed was provided including

one night stay,friendly staff great breakfast!!!clean!!

amazing staff, clean property, and excellent breakfast

was placed in a room next to the laundry and kitchen

breakfast was awesome fresh and hot

the shuttle runs on the quarter hour so just book a spot on the shuttle when you re checking in

nearby there is a mall and various restaurants, a racetrack and casino, next to i75; we left very satisfied

the breakfast was very fresh, area neat and well kept

pool /spa that is open late , fitness center and even a laundry room

the pillows and towels smell bad i think it's the laundry detergent they use

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

nice and fairly priced laundry facilities

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

couldn't get laundry done

breakfast was really good

was very little food available at the hot breakfast, and the kitchen space was very crowded

quiet, clean, safe, nice breakfast. good parking.

lady in the kitchen/breakfast area was a little rude.

it was great to have laundry services available to wash clothes

shuttle to the airport is just twice a day

the breakfast was really nice

bacon would have been nice on the continental breakfast.

i liked the pool area

small gym and guest laundry

the laundry fee is quite reasonable

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

they have a washer and dryer so anyone staying can do their laundry

the room was fairly comfortable. it was nice having laundry facilities available.

staff members were very kind. very reasonable price to do laundry.

many hotels have a coffee bar in the lobby all the time. this one did not.

location, plenty of free parking, ice cold water bottles at front desk (very hot & humid weather), clean and

was advertised as providing 24/7 shuttle service to the airport which was one main reason i booked there

location and shuttle to/from the airport

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

breakfast wasn't all that good

the kitchen in the middle

bed smell from laundry in fitness room, seems ventilation system not working properly

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

smoking

to children and animals but got put on a 2nd floor there was cigarettes in the window of a non smoking room to

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

requested a non-smoking room

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

the parking lot was not very flat

the gym is quit small there was no dumble at all.

pet friendly

i couldn't do my laundry.

lack of laundry facilities and breakfast

there was a group of people in the parking lot smokeing drinking and passing around

non smoking room have to be non smoking, with no odor

00 pet fee for six ounce bird in a cage

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

they are pet friendly for a small fee

post there was a pet fee

their laundry area consisted of an ancient coin operated washer and

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

was going to do a load of laundry before we headed out the next day

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

i threw all my clothes in the laundry as soon as i got home

the parking, laundry and staff

cost and value and pet friendly

we were travelling with out 2 dogs, and it was very pet friendly

it was pet friendly.

no breakfast because of covid decent daily price stupid pet

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

the parking area and surrounding hotel area badly needs lighting

pool area was just so so

not a lot of parking out front

desk staff was cordial but cold. parking could have been better.

entrance stairs hallway need a facelift. no bag for laundry.

also, there was to be laundry facilities but that was not so, i had to find a laundromat

laundry machines not working

room was next to laundry room with cursing employees entering my room without knocking

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold

my kids loved it

truckers that were staying at the hotel parked longways taking up 16 parking spaces

drinks at the pool, they could allow drinks at the pool as long as there not in a glass container

very friendly staff, we asked for a few extra towels for the pool and they got us the towels immediately

breakfast was excellent! everything was very clean

didn't like the laundry room or the bathroom in my hotel room

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

had a laundry. well situated

little hot water prices for the laundry room way to high for washing clothes 3

the advertised gym was incredibly misleading

it's built under an interstate bridge. the wifi speed was non existant

was nice when checking in and parking was very easy

pet friendly

checking in, we asked about a laundry room

some room renovations, the laundry room only had one washer working

the laundry room terrified me

the bar was nice with happy hour specials on food

the beds we're super comfortable and the views amazing! excellent staff and room service!

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

gentleman that was there friday was extremely helpful with us taking our granddaughter into the pool offering

appeared from the breakfast menu in my room that room service was available

also, no room service if you are staying more than 1 night

did not provide any room service

we hhad dogs and the kitchen staff took great

had kids so was disappointed pool was closed. understandable though.

tiny bath and horrible wifi

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

i came to the thinking that pool was open so had to disappoint my kids

rooms, staff, restaurant, pool! my family had a great time!

went for my kids birthdays

front desk and room service was very polite and attentive

the pool was very small but entertained the kids for a short time.

the indoor pool was a bit cold; my daughter still swam but it ws too cold for me.

the wifi was hit and miss.

about and received without issue an early check in time

only thing i didn't like was the fact that i didn't have time to go to the pool and swim

great bar

some of the staff in the hotel bar area.

also nice that you provide complimentary guest laundry services and an awesome omelet as well

hotel well kept. room service was great!

we love the embassy suites riverfront. we visit all of the time with our kids. love the area!

spacious room and made-to-order breakfast were great.

after an evening out got back and called for room service well before they closed, but the phone just rang and

staff was phenomenal, bar was fun (and open late) and food in the restaurant was delicious

restaurant experience was quite confusing- it was unclear how to order room service (we ended up calling the

bar was closed during our stay and restaurant for a private event

the lobby bar creates delicious and beautiful handcrafted cocktails to order

we had to order room service for a pot of coffee

the room was comfortable and quiet... room service was excellent.

the pool was open later, we would have used it more, which was a pretty big bummer for my kids

breakfast was good and my kids loved it.

great location for the bengals game! staff was fantastic and hotel bar and ambiance beautiful

historic hotel in a great location, walk to everything or take the street car, awesome gym

we did get a fan from laundry

there was no laundry bag

no fridge in room, old decor and no pool.

whirlpool tub, white linens, fireplace, heat, fruit in lobby, newspapers in lobby, bubble bath

no room service

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

everything from the rooms to breakfast. they always do a great job.

didn't get free wifi.

they also gave me a late check out of 1 pm which was amazing

it had a full kitchen, nice size living room, big bathroom, and a huge bedroom

having complimentary wifi was a must for us

bed compfy and breakfast good

loved your kitchen

that the billiards and bar were on separate floors

expected the hotel to have laundry service

was nicely located for our purposes, good room service food from the attached restaurant, the room was clean

good for families with kids, alot of inappropriate nude arts and magazines

rooftop bar was closed - highly disappointing!

and big kids

parking lot had lots of space

i would ve known about the extra pet charge and that we would not have been able to have a room with a balcony

we had 2 kids with us looking to be able to swim

very clean and breakfast was great.

everything was awesome! breakfast was great. pool was perfect

i had my 3 kids with me at all times

wish the pool had been open

got to sleep in with peace and quite and i got to work out enjoy the gym didn t get to use the pool kept

nd my lady had good time she got to sleep in with peace and quite and i got to work out enjoy the gym didn t

easy parking, beautiful room, pool open late and early

laundry room is small, only one washer and dryer.

kitchen wasn t equipped very well and have to valet park for $33 a night- not overly close to a

breakfast was excellent. bathroom was clean.

no room service

it would have been nice if the hotel had a pool. kids always love a hotel pool.

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

the breakfast was better than the last time but could still use a little boost

room was super clean and comfortable, the staff was friendly and the wifi was quick

pool was a little cold

gym had lots of equipment and all seemed to be in working order

the gym needs a little more throughout the brand

having to pay to park room service to expense

the pool water

hotel offers a breakfast but it's not free

pet friendly, people friendly, parking super easy, lobby nice, bar nice, pool great, outdoor

pet friendly

nice pool, close to zoo

wifi was free and worked well

i didn t use fitness room but i used the pool

breakfast. we got there at 9. another empty. no cups. placed trashed.

the price at the laundry very

including the pool hours i was impressed they were open until 11pm

my kids did not get to get in

they don t have a big variety of breakfast items only due to covid-19

they woke up my kids

the fitness room and the laundry room

we enjoyed the bar food/drinks, they were surely overpriced ($12 for 2 soft pretzels) - keep this in mind and

honestly, everything was great. staff, location, facility, gym all are great.

this was possibly due to the floor being pet-friendly

there was a little girl meandering around in the kitchen

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

ample parking

pool area and gym were mostly clean

the pool area was refreshing

liked the free breakfast and parking

i had to switch rooms bc my first room was directly above the laundry room

was unable to access the laundry room with my key

the gym was closed, and loaded with materials

parking was good

the breakfast was fine

pool was not open. tv remote didn t work well but informed the person at the desk

difficult to sleep with lights from the parking lot shining through the window all night

wifi in the first room we had so terrible, the staff moved us to another room with better wifi

the staff worked to get us a better room with wifi in the hotel.

a little more gym equipment would be nice, but it was a good space and functional.

laundry room had to be cleaned by myself before used. no where to hang shirts.

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

the laundry room was not but probably not used that much

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

weekend was super packed, sucks my kids only got to swim for an hour, but i get it with all the coivd rules

no laundry facilities for guest

wish it had laundry of some sort

there were a few people in the bar area but not super busy

the staff at the bar was awesome too

in house restaurant and bar were nice

laundry room and pool hard to locate

gym and laundry room were a plus

free parking

breakfast was decent

gym and laundry room were a plus

also liked the fact that you could do laundry

i called the front desk and found out we were above the laundry and they were running their dryers

breakfast was good. good location. had a swimming pool and laundry

easy to get to and a great restaurant across the parking

the breakfast was terrific, and our kids loved the pool!

next to loud highway. no laundry facilities.

no laundry facilities

the parking lot was a complete disaster

we stayed for location, hot tub and hot breakfast

pool and spa equipment need repairs

when i went to get ice it was in the laundry room and the dryer had a sign on it saying that it was out of

i was in a non smoking room and the sheets was from a smoking room

drive and upon arriving to this property we were greeted with a black topping crew working on the parking lot

weird location, driving through gas station parking lot to reach hotel

amazing service! very clean and pet friendly ud83dude0c

no breakfast left to early. like accommodations

everything was very clean. staff friendly. pet friendly. convenient location to perfect shores.

plenty of boat parking and electric outlets to plug into.

didn't have the trolly to shuttle back and forth to casino

parking spaces were tight and slightly hard to get into

laundry room needs a change machine. i had to walk to truck stop for change.

excellent staff great laundry facilities great bed and

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

the location of our room very noisy next to the front counter and laundry room and the elevator

room had horrible dog //pet odor!! dirty and hard to get anyy toilet paper