we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

pool was a little cold

kitchen staff was a little rude to people eating morning breakfast

only issue that i had was connection to wifi - my phone kept telling me that my connection was compromised

you had to sign up for hampton inn rewards/specialty program to access wifi during your stay

was no kitchen aid with a mini fridge you could not use full of items

also wish there was a shuttle service to and from the riverfront

walked to paul brown stadium not to bad 30 min they need shuttle bus

bar drinks were delicious

restaurant experience was quite confusing- it was unclear how to order room service (we ended up calling the

the only thing i didn't love was that the breakfast had to be paid for separately

pool, gym, and court yard were all on the same floor & close to each other

we came with our kids so that was the only reason i would not go back if i had my kids

but the kids had to problem with any of it

super pet-friendly, and easy parking

also nice that you provide complimentary guest laundry services and an awesome omelet as well

the room stank like mould and the wifi doesn't work in the bedroom

we love the embassy suites riverfront. we visit all of the time with our kids. love the area!

breakfast is outstanding, except pastries are cold like they came out of refrigerator with no way

no one answered the phone when i attempted to order room service

we were there for a gymnastics meet and it was crowded all the time but the staff were friendly, funny and

the pool and workout room far exceeded expectations

kids love staying in this hotel

we loved the bar and view of the river.

great location and kids enjoyed indoor pool.

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

my great grandson loved the pool

they have a shuttle that takes you to different areas and there s a restaurant in the same parking lot

could use bigger and more towels at pool. ok for small children but not adults.

they had a clean heated pool and grab and go breakfast

had kids so was disappointed pool was closed. understandable though.

kids playing football in hallway doors slamming

include breakfast bar in price

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

very clean, nice having a bar and food downstairs as well.

some room renovations, the laundry room only had one washer working

the laundry room terrified me

checking in, we asked about a laundry room

closed but they did have a nice restaurant on the first floor that was open until 10 and with room service

not a negative, but would have preferred a handle bar in the shower/tub.

laundry room is small, only one washer and dryer.

was disappointed that there was no grab bag breakfast available daily.

it would have been nice if the hotel had a pool. kids always love a hotel pool.

the room was cozy and loved the kitchen will definitely be a return customer

there needs to be more glassware and kitchen items

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

12.99 breakfast

this location, it was unclear if parking was an additional fee

bed was very comfortable. enjoyed the complimentary breakfast.

nice pool area

little hot water prices for the laundry room way to high for washing clothes 3

said it had breakfast, i guess i was hoping for more

location and parking

i paid a pet deposit in addition to the pet fee

the advertised gym was incredibly misleading

wasn't nothing open around there! no fault of the hotel. couldn't access the wifi.

i also really enjoyed the peter thomas roth toiletries

spa tub was a wonderful feature, very relaxing

historic hotel in a great location, walk to everything or take the street car, awesome gym

wifi wasnt the greatest either, it kept skipping every few minutes

some of the other guests were a little loud in a nearby room- perhaps they had the door open, and kids were

the pool was great fir the kids

pool and pool area was smaller than the picture indicated.

was great, well lit parking lot made us feel safe, breakfast was delicious, staff was very

2nd night kids in the hallway and slamming doors at 11.30 pm

bar could be open later on weekend nights, pricing, my sisters room charge was less than mine

pool wasn t heated so it was kinda pointless and they should definitely tell you that you have to

easy parking, beautiful room, pool open late and early

nd my lady had good time she got to sleep in with peace and quite and i got to work out enjoy the gym didn t

neither of us had popcorn or any food outside of a chocolate bar in the hotel

the only downfalls were the noisy kids

great location, and recently renovated. handsome rooms and free wifi.

is no longer on the shuttle route with the casino, but it is still advertised that way thru the casino website

small shallow pool. kids were not impressed.

the view of the top of the pool from my window

expected the hotel to have laundry service

i love that 21c is pet friendly. the staff was so nice. the room was clean.

good for families with kids, alot of inappropriate nude arts and magazines

room service food very expensive and not very good

location, room service, staff, parking fee, comfortable beds, excellent amenities.

we did get a fan from laundry

there was no laundry bag

free wifi

the bar stayed open late & the staff was very friendly and accommodating

it had no lobby, no restaurant, no pool, no bar

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

delicious breakfast and great location

great value for the location. continental breakfast was very nice!

the gym could do with another bench for free weights. there were 2 of us lined up to use it.

the kitchen staff was amazing!! also cleaning lady with blond hair was great

early check in was appreciated. parking garage across the street.

i had no issues.. unfortunately the bar was not opened but we still didn't have no problem.

garbage disposal didn't work so kitchen sink would back up when running water or using garbage

the bar was not open on a friday night

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

had a laundry. well situated

didn't like the laundry room or the bathroom in my hotel room

the price at the laundry very

2nd day pool was closed and my kids were miserable

the pool was awesome and it was clean from the looks of it ud83dudc4c i definitely recommend

we enjoyed everything. the rooms were clean. the pool was a nice size.

they woke up my kids

breakfast. we got there at 9. another empty. no cups. placed trashed.

nice pool, close to zoo

i liked the comfort of the room, the quality of the gym and the service of the staff.

the indoor pool was small.

the pool is nice too but a smidge

was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

provided no usb ports for charging breakfast is very minimalistic and didn t taste good gym is small with not

breakfast selection was amazing

the hotel was clean, staff was very friendly, the breakfast was great, and i liked the location.

could use better parking. i thought a suite would have been a little bit bigger.

difficult to sleep with lights from the parking lot shining through the window all night

room was very nice, breakfast was good, friendly staff, excellent location.

staff, breakfast, room

breakfast was included

the fitness room and the laundry room

staff was very helpful, especially african american female working at the bar in the evening!

my kids enjoyed the free pool table in the lobby.

the bar was open longer

cincinnati history. bar staff and kitchen were exceptional. parking.

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

laundry room had to be cleaned by myself before used. no where to hang shirts.

the laundry room was not but probably not used that much

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

great staff! very family friendly! kids everywhere!

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

the bed was comfy and the fact that they had wifi was great

the parking lot felt safe and the hotel overall seemed taken care of

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

the room was very clean, the entire hotel was very clean, we didn t swim or work out but the pool looked nice

the entire hotel was very clean, we didn t swim or work out but the pool looked nice and the gym look very

the pool room was so potent with chlorine it was almost unbearable.

the pool and the bed the bathroom was nice the rooms smiled all new and the staff was great

we spent a lot of time in the pool, which was great, and used the laundry as well

at the gym

think the pool needed cleaned out and we never had room service as requested but was able to get extra trash

excellent gym, nice pool, wry good breakfast. clean rooms, well equipped kitchen.

the lights are dim and the main light in the kitchen only had one of the two florescent bulbs working

gym and laundry room were a plus

laundry room and pool hard to locate

on parking

i didn t wake up early enough for breakfast but they offer it so that is also nice

wifi would not connect to my game at all

limited breakfast

breakfast, ready made very dry scrambled eggs, ev chargers only catering tesla

quickly breakfast was replenished with the amount of guests eating

breakfast area was spacious and tables spread out-i didn t feel jammed in next to people,

parking was a little tight as the place was booked

bathroom laundry items (towels, cloths, etc

the hotel or our stay, but full-size trash cans in the rooms would be helpful, especially with a kitchen in the

the location, the staff, breakfast & the room

equipped kitchen! full size refrigerator

full kitchen was convenient and well stocked

that the pool wasn t open for my kids

the breakfast is great and the pool was nice and warm

the breakfast is great and the pool was nice and warm

breakfast was delicious, pool was nice, beds were comfortable

pool was open and clean

laundry facilities were not operating

they don't use laundry sanitizer so you are basically sleeping on someone elses germs as simple washing does

) no fridge or microwave, no coffee pot, no bag for dirty laundry

completely ran out of towels even after they said they d give me some more once they finished laundry

it has false advertising there no breakfast no laundry room it more like a motel 6 than a hotel

the smell of marijuana was strong at the front desk at check in and as we passed the laundry room on several

only have you two small pillows and when my husband went to ask for another one that told them laundry was closed

friendly helpful staff, large clean room, ice and guest laundry, pool, breakfast

friendly helpful staff, large clean room, ice and guest laundry, pool, breakfast

i didn't like that it is non-smoking..

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

come there if you need to use the wifi

i love that they had a pool and a gym when i booked the facility i completely forgot about it, and i wish i

bigger parking lot. i had a truck and trailer was hard to find parking.

indoor pool area was nice

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

the kids took water bottles and threw them in the pool to play with

breakfast was made to order, not the usual hotel spread

also, we were by the desk and laundry area

clean rooms, had good laundry facilities

machines out of order, laundry 2nd floor

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

facility has a laundry room for guests self-service

the gym room/laundry room stank

the toilet is so tiny, like a kids toilet and i'm

wasn't aware of the pool being closed completely untill we had got there the kids is only reason we had choice

t have breakfast they said covid 19 but accross the parking lot was waffle house who didn t mind having

breakfast was great, location was good close to creation and the ark

bar and food were great, courtyards don't always have them

to watch from too-no left side lamp/table--pool closed for 1 week (terrible if i had kids) -- was advised to

shuttle was prompt

kids were coughing, having a hard time breathing

close to airport and my business venue a free shuttle that helped

good staff and it was clean . guest laundry

00 cash for our pet

not work, freezer frozen solid, noone cleared sidewalks to room or office, noone cleared snow off parking lot,

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

shuttle driver was great for information

they had a hot breakfast buffet with lots of items

from the front desk to the kitchen, everyone went above and beyond to make us feel welcome

nice room , good breakfast, very nice staffs free shuttle bus

the room was great. my kids had a blast! and the breakfast was exceptional!

the laundry facility was very convenient and appreciated as we were half way through our trip and

privacy and quiet. pizza on wednesdays. laundry area is neat and clean.

cleaning people were a little bit loud first thing in the morning, and we were right next to the laundry room

it had a full kitchen in suite, laundry facilities on site

they have thought of everything you might need from laundry baskets to paper towels

laundry was handy

carpet had pets fur

everything was excellent. breakfast was amazing and our room was better than i had hoped.

loved the hot breakfast as well

cleanliness, newness, kitchen, breakfast

kitchen, refrigerator, stove, room size, tv, laundry faciities,

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

thing i didn t care for was that this hotel allows pets which is fine but someone s pet pooped in the hallway

breakfast was a little lacking (instant oatmeal pkgs) and they took even the coffee and hot water

laundry piled in hall that was still there when we checked out

and convenient airport shuttle

very nice room, very comfortable bed, and the shuttle from the airport was great.

the pool area was cold and the pool was freezing.

very nice pool and workout room

had spinal surgery so no breakfast. but it sure smelled good.

breakfast was very nice and staff was very friendly and helpful

parking wasn't the best, not accommodating to trucks (not 18 wheelers)

morning hot buffet breakfast was very nice to start the day with

good breakfast. great pillows!

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

the pool was closed after i asked them a couple of days prior to coming to the hotel and they said it

i wish the pool was heated more and i would have loved a hot tub to be there

1st shift was really rude and noway i am paying 20 per person to eat breakfast my kids was wanting

charlie the shuttle driver, big hearted loving family man

location and shuttle

the staff and ability to get a shuttle to airport early in the morning.

pool could be warmer.

gym open 24 hrs

the swimming pool had to be closed due to the coronavirus

a nice spa room over the weekend

spa (hot tub) was not available.

breakfast was good everyday. the gym was basic but workable.

spa bath, location, friendly staff at check in/out

first floor room across from the laundry

no laundry

microwave or laundry bag, draft near window

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

there is also a casino in a short walking distance

hot breakfast, pool, laundry room, location is all excellent.

the facilities laundry room needs updated equiptment.

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

were on the first floor across from laundry

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

the room was fairly comfortable. it was nice having laundry facilities available.

need to take your own laundry detergent, none available to buy

they have a washer and dryer so anyone staying can do their laundry

went to the laundry area to ask a question about why the television was not working, she told me that she did

although signs say quarters are available for laundry facilities,there were none at office

laundry facilities worked well and were good addition

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

the halls smelled like cigarette smoke, parking was tight

laundry facilities need much improvement

the kids had a coughing reaction to the chlorine odor so we had to leave the pool

kids enjoyed the pool

the gym was small but very clean

hot breakfast not great,had better at holiday express

the pillows and towels smell bad i think it's the laundry detergent they use

nice and fairly priced laundry facilities

pool /spa that is open late , fitness center and even a laundry room

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

staff members were very kind. very reasonable price to do laundry.

convenient location right off the interstate and free parking is great

pool 2-the exhaust fan from the bistro roared below out room- quite annoying 3-could hear the guest

location, plenty of free parking, ice cold water bottles at front desk (very hot & humid weather), clean and

our shuttle driver was a great ambassador for your brand as well

was placed in a room next to the laundry and kitchen

loved the bar in the main lobby, pool, and the shower head in the shower was amazing!

the staff was extremely helpful and the grandkids enjoyed the pool.

the elliptical in the gym was brand new

we we left waiting for an airport shuttle for over an hour in sub 20 degree temperatures

very clean, nice warm pool

the main reason we booked this specific hotel was because they had an outdoor pool

an airport shuttle was available for a very early flight

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

pool was closed, even though it was outdoor and the weather was perfect

had to use the sister hotel for a load of laundry

very outdated and grubby, no sanitiser in the gym. smell smoky. food expense.

convenient to the airport, ,comfortable bed, excellent pool

it had a restaurant bar in the hotel so no need to go somewhere

food was delicious and bar area was great

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

great breakfast, free laundry, very nice staff

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

guest laundry area and fitness center

thankful for the indoor pool and complimentary laundry

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

gym was closed and there s no guest laundry.

pet friendly

the gym is quit small there was no dumble at all.

is conveniently located near the airport (13 minutes from the parking garage for early flights)

we had to take a smoking room and it smelled

people hanging out in parking lot

got a smoking room and there was an ash tray there

the parking in the back

i couldn't do my laundry.

lack of laundry facilities and breakfast

our non-smoking room smelled like stale smoke.

had a non smoking room but smelled like smoke

very friendly staff, well lit parking lot, safe place to stay for a reasonable price.

but we missed the breakfast each day because we needed to sleep in

the indoor pool and gym are open

anyone using the workout area and/or pool were visible when driving through parking lot.

that there were different things to do at the hotel that you didn't have to leave for there was a gym an indoor

the pool area was great

other pool freezing that we could us across the parking lot

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

pool area rooms are nice breakfast could be updated but still very good

the indoor pool water was cold.

loved having a kitchen and separated bedroom

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

the pool, staff, and room were excellent.

shuttle returning to the airport in the morning the car could ve been warmed up since i had made

tried calling the front desk to find out the shuttle schedule (which ended up being consistently 45 min behind

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the kitchen in the middle

kids without control

bed smell from laundry in fitness room, seems ventilation system not working properly

the laundry facilities were cheap which was a plus

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

couldn't get laundry done

no. because of covid 19, the pool was closed.

no longer pet friendly

the staff was friendly and helpful. the pool was open, you get a hour but it was cool

could have provided towels, cups and wipes (to clean the machines after usage) in their fitness center

it was great to have laundry services available to wash clothes

wish there had been an indoor pool, but can’t have everything..

the place is kids friendly and very safe

gym and good location

everything was good, wish the pool could have been open.

was going to do a load of laundry before we headed out the next day

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

their laundry area consisted of an ancient coin operated washer and

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

i threw all my clothes in the laundry as soon as i got home

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

thin and we were placed next to someone, even though there were few guests staying at the hotel, wifi is terrible

easy parking as

pool and other facilities were nice as well

lots of parking