when i went to get ice it was in the laundry room and the dryer had a sign on it saying that it was out of

smoking room

parking area under construction

limited parking

location, confortable, free parking easy etc

no laundry facilities

next to loud highway. no laundry facilities.

the kitchen staff was friendly and greeted us every morning, and checked back with us after eating to

we stayed for location, hot tub and hot breakfast

the room itself was spotless and the wifi flawless

excellent staff great laundry facilities great bed and

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

the location of our room very noisy next to the front counter and laundry room and the elevator

laundry room needs a change machine. i had to walk to truck stop for change.

close to highway, pet friendly

laundry dryer was thumping against the wall

entrance stairs hallway need a facelift. no bag for laundry.

laundry machines not working

also, there was to be laundry facilities but that was not so, i had to find a laundromat

room was next to laundry room with cursing employees entering my room without knocking

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

friendly and helpful employees, on the highway, kitchen with room service.

the bar wasn't open for a nite cap

pool was cool, parking lot lights to bright into room, no free breakfast.

bar server was not particularly deft with our food or drink

the parking, laundry and staff

wanted to charge an extra fee for having a pet

it's a 10.00 pet deposit it's close to restaurants and the mall.

cost and value and pet friendly

hairdryer broken and couldn't get wifi to work

was going to do a load of laundry before we headed out the next day

i threw all my clothes in the laundry as soon as i got home

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

lack of laundry facilities and breakfast

i couldn't do my laundry.

smoke smell in non-smoking room

i requested non smoking but the rooms stunk of cigarette smell

i like how is quiet and clean, good parking too.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

breakfast quiet pool

the staff was fantastic tammie had the breakfast bar immaculate and well furnished everything was available to

wifi is a bit slow

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

pillows holes in bedspread would have liked to been on side where grass for my dog not all parking lot

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

requested a non-smoking room

is conveniently located near the airport (13 minutes from the parking garage for early flights)

bed smell from laundry in fitness room, seems ventilation system not working properly

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

the room we were given was next to the laundry room and the staff was doing laundry all night

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

when he wasnt feeling well enough to walk to the kitchen area

wifi was spotty and unreliable 3

staff members were very kind. very reasonable price to do laundry.

convenient location right off the interstate and free parking is great

pool 2-the exhaust fan from the bistro roared below out room- quite annoying 3-could hear the guest

location, plenty of free parking, ice cold water bottles at front desk (very hot & humid weather), clean and

was informed after i checked in that i had to give a 24 hour notice for the shuttle

it was great to have laundry services available to wash clothes

gym and good location

wish there had been an indoor pool, but can’t have everything..

the breakfast was good and the staff was super helpful

breakfast was okay, i know it would have been better if the covid-19 wasn t going on.

couldn't get laundry done

dident get breakfast

breakfast was good and plentiful.

the 6 grand-kids loved the pool

pool, fitness center

they have a washer and dryer so anyone staying can do their laundry

the laundry fee is quite reasonable

the room was fairly comfortable. it was nice having laundry facilities available.

small gym and guest laundry

went to the laundry area to ask a question about why the television was not working, she told me that she did

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

pool water needs to be a little more warmer

on-call hotel shuttle service to and from cvg is good

shuttle returning to the airport in the morning the car could ve been warmed up since i had made

nice and fairly priced laundry facilities

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

the pillows and towels smell bad i think it's the laundry detergent they use

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

pool /spa that is open late , fitness center and even a laundry room

was placed in a room next to the laundry and kitchen

we enjoyed our stay, breakfast was awesome!!!!

clean nice staff and we got to kentucky early and they were kind enough to allow a early check in which meant

pool area had way to much chlorine in it

the living room and smart tv was able to wifi hot spot my phone and use chrome cast to watch nexflix

parking

we always enjoy the pool and breakfast was excellent.

pool area rooms are nice breakfast could be updated but still very good

not much parking in front.

has nice pool and hot tub

close to the airport, great staff, and easy shuttle run in the morning.

the main reason we booked this specific hotel was because they had an outdoor pool

great shuttle service and driver to cvg

very clean, nice warm pool

pool was closed, even though it was outdoor and the weather was perfect

laundry facilities worked well and were good addition

although signs say quarters are available for laundry facilities,there were none at office

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

the facility is pet friendly, for a fee of course

were in the process of revisiting their parking lot

parking was included, very convenient, and parking area was safe

anyone using the workout area and/or pool were visible when driving through parking lot.

so clean room and breakfast area and great food.

friendly staff, comfortable room, lovely breakfast, good facilities, great location and free parking

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

kitchen, refrigerator, stove, room size, tv, laundry faciities,

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

oatmeal, coffee, muffin and nutrigain bar was an ok start for grabngo breakfast

cheap, easy access, free wifi

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

the indoor pool was not heated. it was snowing outside and the indoor pool was freezing too

very comfortable & quiet room; airport shuttle was so appreciated!

it was nice. i wish the pool was heated

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

microwave or laundry bag, draft near window

first floor room across from the laundry

no laundry

room was small. rooms and pool are showing their age.

great breakfast, free laundry, very nice staff

laundry, breakfast was wonderful, room was super nice with everything we needed

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

guest laundry area and fitness center

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

not enough parking. there were times we had to park in unusual spots.

good breakfast. great pillows!

the breakfast

the wifi was poor

breakfast was good, location good for what we had planned to do.

charlie the shuttle driver, big hearted loving family man

screaming kids in the pool all day, so didn't get to take a dip

thought out to maximize space and privacy and was very quiet even on the first floor close to the pool

location and shuttle

we also love the shuttle service and ability to park our car at the

laundry was handy

bed, great blinds, clean large room, fully equipped kitchen and very welcoming staff

the breakfast was straight i'm a vegetarian so i'm limited in what i eat i just don't eat meat

everything was great. the staff, breakfast, room, and pool was all so nice.

the pool is a little small but the kids liked it

it had a full kitchen in suite, laundry facilities on site

the laundry facility was very convenient and appreciated as we were half way through our trip and

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

laundry room was feet away

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

good staff and it was clean . guest laundry

00 cash for our pet

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

they don't have breakfast as advertised.

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

the gym room/laundry room stank

i was traveling alone with my two kids and my dog, the last thing i wanted to do was worry about a crib that

were able to put us on the bottom floor near end of hall next to exit door as we had a pet and didn't want her

the breakfast wasn't good. it was grab and go. the pool was closed.

the parking lot was small so we had to park far from the front door.

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

trouble connecting to wifi on phone with code given

we loved the pool hours and kids had so much fun

parking was a little crowded and there was mainly one entrance

swimming pool and gym facilities

the staff is amazing! they made sure we had a room to accommodate my family. 24 airport shuttle.

not really a bad thing but took up some parking area

shuttle was prompt

the shuttle to and from the airport was nice. driver was very courteous.

the shuttle to the airport deal is awesome to have, super convenient and great

great breakfast

it was nice having 2 separate bedrooms and full kitchen area. breakfast was good.

kitchen included a microwave, full-sized refrigerator, dishwasher, sink with dish washing detergent

the hot breakfast and service with a smile always

breakfast :(

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

1st floor room, early check in

they are pet friendly, but i have a medical service dog that they welcomed with open arms and didn t give

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

kids loved to hotel

and most hotel pools open too late for me to swim for exercise in the mornings and too many kids in the evenings

facility has a laundry room for guests self-service

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

clean rooms, had good laundry facilities

machines out of order, laundry 2nd floor

had to use the sister hotel for a load of laundry

very close to departure doors! great 24 hrs shuttle to those doors too!

they provided free door-to-door shuttle service upon request

the room service was prompt and outstanding

that they allow pets and there are no special rules surrounding that

the laundry room was not but probably not used that much

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

laundry room had to be cleaned by myself before used. no where to hang shirts.

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

the spa tub wasn't very strong/powerful. might need cleaned or service?

a nice spa room over the weekend

the kids loved the pool

every thing was great except spa tub was week

spa tub

spa (hot tub) was not available.

laundry piled in hall that was still there when we checked out

then on the second room, we pull out the couch/bed for our kids to sleep on only to find trash(earbud, plastic

very nice room, very comfortable bed, and the shuttle from the airport was great.

we stayed ,there were soccer kids running around like a bunch of yard apes and playing soccer in the hallways

checkout staff was very friendly. gym and pool were great.

laundry facility was clean and much needed

were on the first floor across from laundry

hot breakfast, pool, laundry room, location is all excellent.

the facilities laundry room needs updated equiptment.

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

i had to switch rooms bc my first room was directly above the laundry room

was unable to access the laundry room with my key

hallways with chairs and nothing being said and window to look outside very dirty and not enough parking

parking

the wifi capabilities are very good, however

breakfast was included

pool water was very cold and you did not have tea bags for the breakfast

the pool is small/ the decor of the room was very generic

breakfast was really good and a great value add to your stay

room was very nice, breakfast was good, friendly staff, excellent location.

laundry facilities need much improvement

the breakfast was very good

the rooms were very roomy and clean. my kids loved the towel swan on the bed.

noise from kids running around above us

the tv and wifi worked well

checking in, we asked about a laundry room

the laundry room terrified me

some room renovations, the laundry room only had one washer working

the beds we're super comfortable and the views amazing! excellent staff and room service!

restaurant were nice, but the tables were too close together, the seating on the side of the bar was a tight

there was plenty of parking space and the hotel was easy to find and access

it's a bit difficult to get into the parking lot from the street.

my kids loved it

room was very nice and so was the pool area.

breakfast was excellent! everything was very clean

little hot water prices for the laundry room way to high for washing clothes 3

pet friendly

i paid a pet deposit in addition to the pet fee

parking was free. we had a fridge and microwave

parking lot is shared with a holiday inn at twice the rate

also wish there was a shuttle service to and from the riverfront

their shuttle service was excellent

friendly staff, super clean, stylish interior, excellent food, well equipped modern gym

the lobby bar creates delicious and beautiful handcrafted cocktails to order

great hotel, would be great to have a gym for business guests

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

the open gym, and the bathrooms were clean, overall good rooms

also, no room service if you are staying more than 1 night

charge for parking. that's a new one for a holiday inn.

for breakfast that was considered a buffet, but it is just continental breakfast

having a plastic cup in the room to get a drink of water and having to ask for a bar of soap for the room

we hhad dogs and the kitchen staff took great

were able to ask for late check out without incurring a fee.

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

include breakfast bar in price

kids love staying in this hotel

00 overnight,big crowds of kids ,not the best

00 overnight,big crowds of kids ,not the best

about and received without issue an early check in time

we did use the pool and it was very nice with towels readily available

also nice that you provide complimentary guest laundry services and an awesome omelet as well

when you have kids and several bags that s a lot even if it s only a few stairs

the location and breakfast.

and the tiny gym had all the necessities to have a good workout

the room was nice, the bed was pretty good. the breakfast selection was phenomenal.

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

didn't like the laundry room or the bathroom in my hotel room

had a laundry. well situated

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

kitchen staff was a little rude to people eating morning breakfast

pool and gym breakfast was amazing cleanliness

this hotel is very family and pet friendly, i believe there is a dog park near by

the pool isn t anything i could use for exercise

great location and hotel! very friendly staff and the breakfast buffet was delicious.

the breakfast is perfect everyone is helpful and friendly:) bar has good local beers ;) food in the restaurant

very nice hotel. the pool was extremely nice and the gym.

room service

the room service food was sub par and extremely overpriced.

and with the addition of the spa tub, the rest of the bathroom was quite small

no room service

all of the employees were friendly, the room service attendant in particular

pet friendly, but no where to walk a doggor

well maintained historic hotel. loved the bar area. good food at a reasonable price.

there was no laundry bag

we did get a fan from laundry

there really wasn't anything for kids to do

fireplaces did not work

pool, but it is downtown so i understand that

was good, and it did have laundry somewhere within the building

depressing, floors with the laundry were trashed and almost scary

free breakfast, good location, nice gym.

didn't get free wifi.

breakfast was wonderful

wifi did not work

the bar was not open on a friday night

it had a full kitchen, nice size living room, big bathroom, and a huge bedroom

great breakfast

bed compfy and breakfast good

everything, especially the outdoor area for the kids to play games

the gym needs a little more throughout the brand

kids swam in the pool

great location, no pet fee, parking available next door for only $10/day.

but the kids had to problem with any of it

expected the hotel to have laundry service

in front of the hotel to valet which resulted in being in traffic trying to exit the vehicle with kids

was nicely located for our purposes, good room service food from the attached restaurant, the room was clean

very unique hotel and experience great room service

i used the gym on two occasions - while on the smaller side, it still had all the facilities i needed

laundry room is small, only one washer and dryer.

there needs to be more glassware and kitchen items

breakfast was excellent. bathroom was clean.

it would have been nice if the hotel had a pool. kids always love a hotel pool.

good bar food and breakfast

pool was ccccooooollllld

pool water was very cold. didn't offer free breakfast.

no kitchen ware in the kitchenette, in fact only four paper cups

nd my lady had good time she got to sleep in with peace and quite and i got to work out enjoy the gym didn t

i had my 3 kids with me at all times

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

pool area and gym were mostly clean

the breakfast bar was awesome

my great grandson loved the pool

they have a shuttle that takes you to different areas and there s a restaurant in the same parking lot

the price at the laundry very

my kids did not get to get in

my room, which it was, but they didn't tell me that you have to reserve times for the pool so my kids didn't

we asked to move our room twice due to a large party of kids that were there for a baseball event

such a friendly staff. very comfortable accommodations. super clean. great breakfast!

i also wish laundry was available

no laundry facilities and breakfast area is small. the beds weren t very comfortable.

didn't have change for the laundry machine

the breakfast was awesome and well stocked with an assortment food

the kids had a great time at the pool

the breakfast for both days were not to my liking.

front desk staff amazing. breakfast was exceptional

breakfast was delicious

we enjoyed the pool and the delicious breakfast

friendly staff, good breakfast, good location

the fitness room and the laundry room

my kids appreciated it

this was possibly due to the floor being pet-friendly

the bar was open longer

no microwave or coffee pot, kids would of loved a pool

laundry facility

had a laundry area where i went to do a load

the guest laundry dryer did not dry my clothes very well.

too many younger kids running around without adult supervision maybe more signs would help

breakfast was great. everything was wonderful

no laundry facilities for guest

wish it had laundry of some sort

couldn't get waited on one evening in the bar area

no room service/limited menu in restaurant. tried to rent a movie and it did not work

the salad i ordered from room service was amazing