got collected and the laundry van came just after 5-6 am and was under our bedroom window so woke me

a little dour, no mention of breakfast or wifi

even better if there was at least one ev charge point - nothing fancy as charging a car overnight only needs

ev chargepoints in the car park are a very valuable feature

reception area it is a hub of activity with welcome from reception and the relaxing lounge and bar area makes

company that collected the laundry at 5

located over trades entrance so we had deliveries (laundry, food and bins being emptied) from approx 6am to give

good wifi we were very happy with our stay, would stay again and very highly

there was a nice comfortable bar area which was an ideal meeting place in the evenings

the rooms was to a good standard & free wifi too

laundry pick up restricted to 3 days per week not the five days advertised

the heating was not good. the bed is a bit small and i could not find laundry plastic bag.

the noise from the laundry kept us awake all night with people talking. lack of breakfast items!

good location. costa coffee and mc d's next door. easy. good wifi and parking.

it was clean apart from some pet hairs and very comfortable

lovely quiet location, plenty of parking

to use wifi as no service from mobile networks that we used- it's just off the beaten track which is its

staff were amazing from the receptionist to room service to breakfast in the morning

came for a relaxing weekend away, had access to the spa facilities that was amazing

only constructive criticism we wanted to highlight was the room service,the sandwiches we ordered were soggy

hosts made us feel very welcome (even did a bag of laundry for us)

we woke up to a great breakfast selection, we opted for the nice hearty porridge, yummy ud83dude0b mixed toast

take food in the main bar and you will be included with the locals

so comfy and the spa bath was a treat

i was late for dinner and the chef made something for me even though he was closing down the kitchen

were not given any information about check out, breakfast or wifi when going to the room

lovely choice for breakfast

clean, lovely staff, parking

food great in the bar area

great customer service so friendly a great breakfast

room 16 was above kitchen, rather noisy up till midnight, and early 6am start preparing breakfasts

kitchen is currently under renovation, so continental only for breakfast at the minute

parking was a little limited and when i first arrived, i couldn't get onto the small car park as it

wifi

no bar, no restaurant, no checkout and poor wifi

warm cosy rooms and pet friendly

com both said the hotel could serve breakfast in the room with room service

was excellent, staff were very friendly and allowed early check in for my husband who was on night shift so he

position. v comfy bed. good showers. v good restaurants. cafe etc easy wifi

would like all hotel residents, regardless of who they booked with, to have free access to the spa facilities

had no idea that the hotel vets pet friendly...our dog spent the night in our car.

beautiful location, lovely pool. excellent breakfast.

eerything lovely surroundings,golf adjacent to hotel,nice swimming pool.

rooms nearer exit walking down corridor with a wheel chair and all the laundry trolleys was

room service only offer extremely limited menu after 10pm

our kids loved all the thomas themed stuff in the hotel, and we got a free upgrade to the thomas theme

clean spacious a good room for an overnight stay when park is closed good parking good wifi

wifi could be quicker also hotel staff had to drive through their own lock to open a door and some

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

say i can't really go out and eat anywhere the room service menu and the food was good value.

very efficient, room service due to covid-19 was excellent

fridge in the room. wifi ..

the free parking aswell

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

though it's by the road it's so quiet, plenty of parking space , food is lovely and pulls a lovely pint of

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

free parking. comfort and cleanliness of room.

all of it nice parking

health spa and gym is clean, extra towels to hand and the swimming pool just perfect for a pre breakfast swim

great gardens, tennis court and golf.

the gym was reasonably well equipped for strength training

great facilities- pool, gym, sauna, steam room, pitch & putt golf

17.00 breakfast better value at premier inn!

pool still need booking and limited time

room, staff, location, pool, wifi

spa and pool were also

took our kids and were told we could explore the whole hotel and grounds

room service breakfast excellent, and checkin checkout reception staff excellent service

didn t appreciate being woken at 6am by very noisy staff under our window, it seems the laundry was located

room was next to the laundry room

maybe heating, a pump or a laundry room and this kept me awake all night, so not happy

enjoyed my stay, great facilities, liked gym, liked club and food.

room overlooked one of the tee off's and we had gone for the golf this was amazing, i used the gym and the

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

i watched a cleaning lady kick and throw laundry down the public stairs

hotel is child and pet friendly

really well trained staff especially bar and food

laundry on landing in bags when we arrived didnt look nice

got told manager not here today another obvious lie as got told early waitress had seen manager , laundry left

laundry bags were outside the bar and restaurant for the while time we were there

) were in corridors ,probably waiting to go to laundry

building very tired and in need of redecoration, piles of laundry and high-chairs dumped in corridor on display

is no laundry facility in the hotel

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

the desk seemed to be open 24/7 and they were really accommodating with extra requests around the kids staying

new decor and breakfast was fab!

food offer is limited so i m not sure it cuts it as a hotel but as a b&b with a lovely spa it s

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

breakfast, staff, grounds, room, spa, bed

very clean well appointed spa facilities available but we didn't have time to use this visit car parking

the spa has to offer you can just come and use the spa without having to be a guest of the hotel breakfast was

great service and great breakfast

needs to be trimmed as there is an awful lot of fat on it which can be off putting bar prices need to be brought

pet dog was accepted and we could have taken breakfast back to the room as we could not leave dog

immediate satisfactory response to no wifi moved to another room when i complained about

free wifi, though i didnt need it, is a great addition

free wifi free parking

would have preferred more tv channels as no channels for kids.

parking, coffee in room, clean and tidy

great breakfast and lovely choices

the prices at the bar were a little on the expensive side

hard ev chargers. good location near m42. staff helpful. nice bathroom and suite.

lovely pool and room service was prompt and food good

we had problems with kids running round the corridors making noise and with my daughter being autistic she

i paid extra for petals to be on the bed which we had 4 petals on

all the staff including the cleaners the bar & spa staff were polite accommodating and friendly

having to go out of my room to use the laundry room to get my shirt ironed

easy parking. slept like a log. great breakfast. meal at the malt shovel was lovely

clean good breakfast friendly staff.

breakfast good but you have to be there in good time

put the selection on the door for room service breakfast but it was not collected noticed when it was too late

also plenty of seating areas for meals and lounging around in the bar area

location, easy parking, lovely reception area

great reception, bar area

a few issues with wifi now and again

clean, friendly staff, restaurant open until 9pm, loads of parking, easy wifi access very comfortable and at a

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

hotel was amazing loved the stay and kids enjoyed it and loved the fact they stayed in a castle

lovely lounge the grounds and bar area staff very friendly and helpful

on the final night, we ordered room service, and the waitress who was stood next to me when i made the order

prompt room service, great location, style and room

we found dirty laundry from the previous occupant under the chair indicating not effectively cleaned

seems to be being used to house families which in itself isn't a problem, but kids and adults shouting at 8am

the period fireplace was full of dust and debris

kids running around

she was not in the kitchen or breakfast room

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

friendly staff, relaxed atmosphere, dog friendly and breakfast excellent

however i asked for the staff to place petals on the bed as i was going to take my girlfriends virginity thst

location was slightly noisey with kids walking past and the dual carriageway

nice and helpfull recepcionist, teasty breakfast, wifi works correct.

the breakfast is fabulous, it has a warm & homely atmosphere for a 4* hotel

i enjoyed dinner in the restaurant and breakfast in the morning; both were of good quality

setting, excellent food in restaurant and bar - friendly attentive staff

super attentive and helpful staff. great restaurant. easy to access from m6. loads of parking.

the wifi in the room was awful and i had to use my own data for the length of my stay

very clean and quite new. parking easy. wifi free and good.

the breakfast was very nice, loved the waitress service

during our stay the tv was virtually unwatchable due to pixelating and the wifi strength was very low

staff were really nice and helpful, also we made a mistake and thought breakfast was on until 10am, but it

free wifi had issues

had a lovely vibe and extremely clean breakfast spot on

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

stafford were very pleasant and i'm grateful for the early check in and late check out

breakfast, bar, cleanliness, hot water, body wash and hand lotion, all linen.

breakfast included at fair price, parking included, there is also just outside the hotel one mcdonald's and one

room was not the greatest, it was dark as the window looked out onto large laundry containers

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

laundry was visible outside our window and was very noisy when it was collected in the morning,

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

poor wifi

room was opposite laundry and staff on first morning were far

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

no room service

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

the sheets had some scuff marks but well may have been from the laundry press

decorated rooms, friendly and very helpful staff, great location and enjoyed using the nearby pool facilities

the room service food was fast but not very nice.

location, price , good bar in hotel & bars on campus

staff were lovely, they have a beautiful bar area and dinning area

for national memorial arboretum, pet friendly, quiet, fabulous dahlias (in late october

the bar is comfortable and pleasant

good location, clean, good food and friendly staff. secure parking at the rear.

we enjoyed our carvery in the evening and being such a pet friendly establishment made the world of difference

value great breakfast staff at reception and bar were very friendly good food

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

the music in the bar area was too loud for my taste but that's just me.

helpful staff, clean, plentiful breakfast, newspapers, free wifi which worked really well, can walk into the

this hotel was clean and value for money… me and my kids enjoyed staying here.

sofa bed in family room was a little uncomfortable for larger kids

to get early check in, and only 2 mins away from snow hill station

very comfortable bed, very good shower and bathroom, good tv and excellent wifi

check in a bit late at 4pm and no early check in

paid £30 extra for early check in but room was not properly ready

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless

wifi was terrible and the food choice in the bar was poor

i was also a bit disappointed by the spa but perhaps i didn't read the

possibly a little more equipment in the gym

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell

carpark was easy to find and close. room service very good quality. large walk in shower

the gym was more spacious than

comfortably and king size bed :-) air condition excellent, wifi very good

room service ends at 10pm so again missed out on dining in the hotel

requested a slightly late check out and was shot down without even trying

couldn't fault breakfast, plenty of choice and high quality ingredients used

however, for a three day stay we did feel (family of four with young adult/teenage kids) that the breakfast

awkward arrangement in the bar which none of us could quite work out

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

staff friendly & helpful. great facilities with an onsite laundry and carpark

kitchen two rooms bed n bedding gym laundry

liked that there was a washing machine also so could do my own laundry

were lovely and friendly rooms were clean cosy and comfy breakfast and bar staff were lovely

location to racecourse nice bar area good breakfast

even the kids enjoyed the pancakes

kids eat free, excellent. comfortable room. handy location for molineux.

room was very clean and the room service lady was nice who set up our sofa bed for the children and the gentleman

breakfast for kids

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

have to pay for parking and late check out

comfortable rooms and a variety of choice for breakfast, it was a pleasure to stay here