lovely place, stay here on business every year. super swimming pool in spa building.

at breakfast, friendly staff, lovely old building and beautiful room, good location near to golf course and

property is beautiful and the whole location is like staying in a grand house very good parking and very nice

m very satisfied with my stay at this hotel and spa

and grounds are so picturesque, the room was lovely and very clean, the food (room service and breakfast) was

wifi free kept going off

friendly staff and very comfortable. ample parking.

ordering room service, menu states gluten free option bread however when ordered told they didn't do this

it was lovely to relax by the fire in the bar with a large malbec

the use of the pool and gym facilities which were great for a hotel

great breakfast and spa

location for access to good hope hospital rooms very clean well appointed spa facilities available but we didn

staff always helpful and will assist at all times during your stay facilities available are cafe bar with drinks

breakfast, staff, grounds, room, spa, bed

breakfast was good value for

maybe heating, a pump or a laundry room and this kept me awake all night, so not happy

room was next to the laundry room

didn t appreciate being woken at 6am by very noisy staff under our window, it seems the laundry was located

prices for drink are quite high and the parking was troublesome

golfers are the new builders

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

reception, bar and breakfast xx thank you 10 star service

and wifi in room didn't work but that was fine as we had previously downloaded our movies onto the ipad

away from the main drag with good parking

beautiful place, but discreetly situated and spotless throughout, plenty of parking

laundry stacked in corridors, open doors to messy stock rooms, heaped cigarette butts on patio

) were in corridors ,probably waiting to go to laundry

laundry bags were outside the bar and restaurant for the while time we were there

building very tired and in need of redecoration, piles of laundry and high-chairs dumped in corridor on display

got told manager not here today another obvious lie as got told early waitress had seen manager , laundry left

poor tv, wifi connection

wifi didn t work in my first room.

prices of food and drink. room had no bath. kids camp bed really uncomfortable.

the food was really n is for breakfast and dinner, staff were really nice and remembered us, the steam room

breakfast have plentiful to eat, sunny side up is perfectly done, kids food available on the table, fresh fruits

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

with a lovely bathroom and a nice view at sundown, the free wifi was brilliant and my son was pleased as he

the food at the bar was really good and fantastic choise looking fotward to my next

low staff number on breakfast

great to have star city across the road to keep kids entertained and some good dining options there also

rooms nearer exit walking down corridor with a wheel chair and all the laundry trolleys was

free wifi wouldn't connect, despite leaving it for 30 minutes

our kids loved all the thomas themed stuff in the hotel, and we got a free upgrade to the thomas theme

wifi could be quicker also hotel staff had to drive through their own lock to open a door and some

bar seemed a little under staffed for a saturday evening

poor wifi in parts. a little remote location wise.

the spa is incredible and offers so much

wifi is free and very reliable

the spa was lovely and spacious and good value for the facilities

room service - due to a language issue

the hotel is very comfortable with the food and wifi good

free wifi had issues

salmon & eggs for breakfast was a real treat

ample parking very close to entrance

visible sign on the far wall of the lower car park to inform first time guests there is ample parking in the

i watched a cleaning lady kick and throw laundry down the public stairs

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

far from the motorway with ample parking and pet friendly

swimming pool, gym, sauna and steam room included at no extra cost

room was opposite laundry and staff on first morning were far

room service was not available

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

staff are rude and not trained room service does not know english

used to room service options

the sheets had some scuff marks but well may have been from the laundry press

access to the swimming pool and sauna is an added bonus

wifi could drop out a bit sometimes (not for long though)

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past -

the room service food was fast but not very nice.

laundry pick up restricted to 3 days per week not the five days advertised

the heating was not good. the bed is a bit small and i could not find laundry plastic bag.

the noise from the laundry kept us awake all night with people talking. lack of breakfast items!

dog friendly so able to bring our pet with us.

expensive surcharge for a pet friendly room for our dog which was 30.00

the staff were friendly and the room was clean water and biscuits were nice free wifi

the bar has well priced drinks and some gorgeous food

we stayed as a place to go and watch the golf

a while to get a parking spot but is that really a bad thing

comfortable had everything we needed including safe - fan - tea and coffee facilities - on site parking - friendly

which not needed also cleaners knocked door twice although we had late check out and do not disturb in door

great location early check in eat in and take away available for breakfast

breakfast items was very slow, however there were a lot of guest eating so a busy

excellent accommodation. clean room, excellent wifi and breakfast and a comfortable bed.

we had to use the sofa bed for kids and wasn’t comfortable at all and some metal was coming out risking to

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

the staff member who served us at the bar at around 1am was also very friendly

couch bed was not comfortable. ok for kids but not for teenagers.

late check out at 12 and breakfast till 11 is perfect for me

bar comfortable, live music and reasonable priced drinks

wifi was slightly unreliable for the video call i had (via phone whatsapp) but worked fine for

we were walking distance from the bull pen which had kids of shopping and food

had some problems linking to wifi on mobile

only downside was the parking was a walk away, otherwise a superb hotel and very good gym

warm cosy rooms and pet friendly

com both said the hotel could serve breakfast in the room with room service

was excellent, staff were very friendly and allowed early check in for my husband who was on night shift so he

having to go out of my room to use the laundry room to get my shirt ironed

the rest of dishes i ordered for my room service was nice though

big car parking but somebody tried to break in my van

shame no gym or spa. food was a little limited for non-meat eaters.

condiments with room service

we ordered room service a number of times and the food was delicious and delivery was very efficient

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and

no breakfast room service

didn't sleep until the last residents were back )just like home with the kids

wifi was terrible and the food choice in the bar was poor

never get on the wifi , mentioned to staff never got back to us

i couldn t access the room service from the tv

and bathroom decor lovely, staff very helpful and allowed late check out as

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

however, for a three day stay we did feel (family of four with young adult/teenage kids) that the breakfast

parking was a little limited and when i first arrived, i couldn't get onto the small car park as it

wifi a little iffy and very slow with little bandwidth - otherwise a1

wifi connection timed out a lot, and in my room, no.16, was really weak.

not enough towels and noisy fan from kitchen.

nothing, although more parking would better i was lucky, my colleague had to park elsewhere

was no hairdryer, no wifi in the rooms and no window - couldn t tell what time it was when i woke up as it

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

no wifi in room, even in lobby wifi was slow, sometimes unavailable

room service menu could be some better than the one in room.not any choice

less people using the wifi ud83eudd23

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

the room has been upgraded & has been dressed with rose petals in the bed

the bar was a good place to meet visitors

have been nice to have small fridge in room, fresh milk and ice brought free by room service to room but milk

a guest laundry, staff available 24/7 and a bar were all appreciated

large room, gym, location was easy walk from train station. laundry available.

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

kitchen two rooms bed n bedding gym laundry

having a laundry onsite and options to have your laundry done for you save us so much time

very small double room. neglected garden area with laundry piling up outside.

breakfast was excellent and room service was great!

everything is excellent during my stay . good location, friendly staff as well wifi excellent.

effective wifi

wifi could have been better.

a particular problem but we had a bit of trouble connecting to the wifi

clean, comfortable, good facilities, decent breakfast, very helpful staff, perfect location and onsite parking

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

95 @ head, kids eat free

comfortable rooms and a variety of choice for breakfast, it was a pleasure to stay here

one lift working, car park very tight and a number of spaces taken by laundry carts

staff were friendly and helpful. the room was clean & comfortable. decent well priced breakfast

free wifi

staff we're lovely and 24 hour bar was a bonus!

comfy bed and a good breakfast

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

allowed us have an early check in which was great as we hadn t slept the night before

breakfast was so good.

the beds were comfortable and the breakfast was brilliant

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

in a pet friendly room and the carpet was dirty

everything about it & the bar staff being so amazing!

booked this room for our 10 years anniversary to be away from kids for a night

drinks selection and mini bar and room service prices could be improved upon as we would have used more if

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

staff couldn t do enough for us great view very clean and fab breakfast

they allowed late check out as well

the worse night with the kids i’ve

the staff were always helpful, from the front office helping with my things to the room service keeping everything

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

swimming pool only for kids 12+

my room was a perfect size and it had a fridge large tv wifi coffee and tea facilities an iron and ironing

good room service and prompt good breakfast

we experienced the gym,sauna and steam aswell as the pool which was spotless

weirdly there's an outdoor laundry at the garage nextdoor

staff were really helpful with early check in

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean

i enjoyed the mini gym

breakfast was excellent - all the full english options as well as pastries and croissants, artisan

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

breakfast too expensive, wifi did not work

the wifi could be better

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert

i was concerned about the open wifi

the staff were very helpful when i checked in i was told i had to get another room because i had kids

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

private, free parking, great bar, great food, always spotlessly clean, comfortable, staff are amazing

all of it nice parking

free parking. comfort and cleanliness of room.

early check in on christmas day fulfilled so i was able to return for the night later and get

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

delicious breakfast and friendly staff. the kids play area was fabulous too.

bed, close to all amenities, easy parking, good restaraunt, great staff and 24 hour room service menu

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot

the gym was not really well equipped, for me i would have liked barbells

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

to the golf at the belfry, which is what we did

charging 10 per hour for a late check out wasn t great and tarnished the good service up to that point

tried the onsite gym but the facilities were pretty basic unfortunately.

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

great location kids loved it the breakfast was lovely

great location kids loved it the breakfast was lovely

staff were very helpful and kids loved the choices at breakfast.

being woken early by gardeners when we did a very early check in between 3am and 4am

was lovely stay.clean. warm.friendly staff. breakfast was delicious

staff were really friendly & good with kids.

booked 2 hours in advance of arrival and the sofa bed was not prepared for the kids to sleep

information on parking or pets until booked and arrival at property where informed a 69 one night stay (10pm

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

i had late check out however i had cleaners knocking on my room door at 11 and reception calling for no

no-one provided wifi

we got offered a complimentary late check out of an extra hour also which was nice