laundry room doors were left lying open which was a bit unsightly

noise in my room was loud at all hours must have been a laundry room next door or underneath

laundry cart (full of used sheets) was left outside our room for the duration of our stay

laundry scattered around corridors

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

room was directly opposite the laundry room which was busy

laundry directly across from the room was a bit off-putting

it is next to the laundry room & lift

bedroom very clean. spacious. staff friendly. good parking facilities.

the spa is an amazing experience

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

location esp ferry to arran and all surrounding golf courses

wish i knew about the spa facilities beforehand so i could have stayed longer but that was down to lack of

lovely room good food and pet friendly place

location for the golf courses played in the ayrshire links cup tournament- western gailes, glasgow gailes

the kitchen space had everything you needed for the short break away, 2 ring hob, full size fridge &

everything was perfect, the view the situation the parking.

there was ample free parking on site and having scotts bar there too was a treat - the food was great

clean and well-equipped with the convenience of an ev charger right outside

the three colouring welcome packs were a nice touch for the kids

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

a great restaurant & bar & fabulous rooms with loads of parking

the little mews house was very cute and cosy and our kids really liked having their own space in the living

free parking outside your door

good parking, nice ambiance, accommodation for people with dogs and good food

realise when booking this hotel that the gym, and spa and pool offsite

good facilities - gym included

a gym onsite would be brilliant also

prices for food room service, cost 28 for two ham and cheese sandwiches and a chicken

the only thing we didn't really like (but hotel would) was the number of non residents filling bar and restaurant

the bar staff & the servers are good craic, very helpful, knowledgeable & genuinely care for their

have breakfast but i did have dinner so i can vouch for the tasty food

i suppose kids in a bar seemed annoying to me

to pay £10 per hour for early check in which we didn't find out about until we checked into the hotel

breakfast was a disappointment in breakfast

paper thin walls , no facility to change money, no lift no laundry facilities

the wonderful friendly receptionist immediately offered me a towel to dry myself off and a laundry bag for my

lovely hotel with nice bar area and very friendly staff

excellent choice at breakfast

all that was good, i was in room 201 and the wifi was horrendous

was loud; next to the laundry and over the kitchen fans

air conditioning, washing machine/laundry rooms

room was very noisy, adjoined to the laundry room!!

be one of the nicest places we have ever stayed at, if it wasn't for one thing: the fact that the laundry room

the noise from the laundry was consistent and very annoying, the towel rail wall brackets were loose and one

the cafe is 10 out of 10 the facilities for us and the kids 10 out of 10 great value

however there was a funeral reception and when i arrived at hotel it was raining heavily and no parking close

aura bar opening / closing times - 5-9 pm isn t any good if your having dinner and want a nice drink

signature suite was excellent and the double bath with tv was amazing gym & spa was

like how court yard rooms have separate areas for if kids staying on pull out bed

hotel, stunning suites with fantastic views, great room service

laundry service timing is vague and uncertain. makes planning for laundry tricky

breakfast was ok, , fried eggs were full of grease and tasted bad, and the porridge was made with

there’s a kids play park right across the road which was perfect for our toddler

the wifi signal was not strong enough to reach our room

enjoyable breakfast. everything you would need

laundry in corridors from cleaning rooms

were given a room near the laundry which we thought would have been a bit of a nuisance although it turned out

staff took care of some laundry for us which was helpful

the only aspect we didn't like was the laundry piles near the lift.

only issue was the bar is quite expensive but other wise very good

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

free parking for on street parking

breakfast superb and great variety , fridge in room great extra , parking directly outside

allowed early check in and slightly later check out - so useful considering the weather

wifi, iron and iron board, hairdryer, fridge, kettle, and an excellent tea and coffee tray

it is so dirty, has a damp smell, the storage room for the laundry was open, and the door for the leisure centre

laundry service. shower. cleaning

poor internet connection although advertising free super fast wifi

thought 5 for room service a bit much

great location for beach if with kids, 5 min walk

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

short changed even though we had booked several months in advance for a 3 night stay, 26 bags of laundry in

we had a lot of laundry piled up outside our room for a lot of our stay.

on arrival past the checkin time we were surrounded with laundry bags and trolleys and this was the case every

spacious room for a family which we accessed outside the hotel near the laundry area

however, we really would expect daily room service

it was walking distance to main street & had onsite parking

hotel, fantastic customer service and was given early check in which was greatly appreciated, the suite is lovely

couldnt connect to wifi in the room.

the location of the hotel is great and it's really good that it has it's own parking

we went out to do our laundry and the dryer failed to work

large double room ideal as hotel pet friendly as we had our two year old black lab with us one of the reason's

i would strongly advice anyone with or without a pet to try this hotel, you will not be disappointed

room service was really good

kids will love the giant teddy in dining rooom

ease of parking, location, front of desk lady

were super attentive, they were really good with the kids

wifi working in studio room water only tepid on arrival in shower shower would not turn off fully,

property is lovely however we paid a small fortune for the room with the bath that had the spa in it and it was

were in a comfortable room in the out buildings about 150 meters from the main building with parking

excellent breakfast choice with high quality items nicely cooked and presented

great breakfast, great location. plenty of lovely walks nearby and close to golf courses

polite and friendly breakfast was one of the best

a few too many stairs to carry the luggage. parking around dinner was very cramped.

car parking was an issue over the busy periods

good breakfast, isolated village location. friendly staff especially lisa

property was lovely, lots of parking space, nice clean room, great location , not too far off the motorway, and

within minutes of our arrival we were all chatting in the bar with some friendly locals

were very welcoming and friendly real value for money lovely and quiet - very very peaceful good parking will

staff very nice, plenty of free parking bar area nice and welcoming

really enjoyed the hydro pool and spa and was made to feel very welcome could not fault the staff could not have

struggled with maintaining wifi connection.

seamed to wait a while for drinks at the bar even when it was quiet breakfast could have been warmer seemed very

lots to keep kids entertained

in the full bowfield a could fault what a place migjt be my new holiday village lol thanks to my kids wee diamond

wifi wasn't the best but for oke night i dealt with it.

it was great to stay at a pet-friendly hotel which was exactly that and not just pets allowed

great location and ample parking

wifi was available in our room but this didn't work

where friendly - check in/out was quick and easy - food was great and bar facilities also very good

breakfast was delicious and all staff were polite and friendly, especially the two ladies serving

louise in the bar couldn't have been any better

i didn't want a cooked meal so i had room service of a sandwich and chips and they were presented lovely, not

spa bath was not working upon arrival

especially anna on reception, norma in the kitchen, and the lovely waitress who served me breakfast this morning

7 tray charge for room service is a bit pricey

room was amazing and staff + room service was on top form even though a thought a booked a different room from

20 at night as there was family with kids on both sides maybe not so good for couples on a nite

there were kids running round the bar at 9'30 at night

breakfast brought to the room in time and room service throughout the night was fast and friendly

bar comfortable & friendly

all the bar staff were brilliant made us feel welcome

tea making facilities in the room, bar downstairs

music from bar was loud in the bedroom until it stopped at midnight

the bar was well stocked

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

we stayed 10 days pity no laundry facilities.

comfy beds and close enough to the airport to walk to at 4:30 in the morning with kids

the wifi didn't work

no kids macaroni which were only told 10 minutes after we ordered

we liked the laundry service

close to the airport however not disturbed by noise at all, great staff, lovely bar area and restaurant, room

breakfast, staff very attentive and smartly dressed, this goes for all staff, all very helpful,

charged 30 for an early check in considering the room is already clean and empty for us to use

m).

no laundry facilities

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

room itself- ground floor opposite the laundry room

kids slept all night no problem too and breakfast was really

i had a long trip and they accommodated me with a late check out

clean and modern facilities with plenty of parking

kids didn't want to go!

convenient free parking

pool was lovely for kids to and the staff are so helpful and very kind

there s plenty of free parking which in many other hotels we ve stayed at have additional daily

stains on the bedroom carpet ! no answer when called reception or room service !

wifi code written on paper when room key issued

it is so friendly aand the kids have so much fun, and nobody bothes them

you could choose to have breakfast or not

bar has good selection and no problem getting table at restaurant

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

this was the first time we had ever ordered room service and having a cold pint alongside hot fish and chips

selected this castle hotel because the kids really wanted to stay in a castle

unable to order food apart from room service cold sandwiches.

room service also available which incurred no extra charges

the place is - warm, clean, nice decor, good wifi, friendly and helpful staff, good food, nice beer and great

to order room service which clearly states in the welcome book 24hrs

overall a very great overnight stay with the kids, thanks

is wifi there, but i couldn't connect to it, my husband could but a weak signal

the cooked breakfast was delicious and there were other options too

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

breakfast was good buffet fry up well needed after room service drinks

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

staff were so friendly and welcoming ,hotel was just amazing as was breakfast,didn't goto spa or pool but will

and you do get giving towels to use in the pool you don't need to take them down from the room

while we had a few cocktails and enjoy a little down time while she made friends with the other kids there

caramel wafer, nice touch ud83eudd70, room service collection option is great, had a drink in bar while we waited

better to have laundry

cleaners carried dirty laundry through the eating area

beds sagged a bit in the middle. no blow dryer or laundry services.

location and free parking

quality extremely poor, pet friendly so was kept awake by barking dogs

they even did my laundry for a small additional charge

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

dirty laundry from another guest still in our room when we checked in

room service available

travelled with 3 kids, including a 1-year old

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

laundry facility was a plus, and moderately priced

great to find laundry facilities

early check in and free guest laundry albeit dryer needs an upgrade

it was far away from a lot of laundry service places.

someone was in and out of cleaning/laundry cupboard late and through the night

laundry was never picked up although it was lying in the room in the right

room was huge, check-in was fast and the parking included free ev charging

tv easy to use and wifi accessible

the service, the food, the extra comfortable bed. the spa everything:)

the good - i had one of the best room service meals i've ever had, pretty perfect duck with berry jus and

loved the added touch of the christmas tree next to the fireplace

and how to use facilities - spa disappointing, nice pool but not what you expect in a spa - wifi slow - staff

liked the room, food, staff, pool ,just say everything .

early check in and also early into breakfast as well

close to the hydro, clean rooms, friendly staff, bar open till 2am.

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

pool table and gym available in the hotel

late check out is always a good thing after a late night

i asked about laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

our room was above kitchen and laundry

the laundry machine noise at night in the 3rd floor

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

well maintained and good value for money, also made a phone call in the morning for a late check out at short

wifi could have been a quicker. found it very slow

very nice breakfast was fantastic, staff very helpful would definately use again if the wifi

the laundry service was excellent, timely and efficient

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

beside the laundry, no hot water, and no usb plugs in room

basement floor near laundry room

our room was in the basement next to the laundry