the cafe is 10 out of 10 the facilities for us and the kids 10 out of 10 great value

was great both mornings, sauna, steam room and pool were fantastic

incredibly friendly staff, first-class gym and spa facilities. comfy room.

the wifi is a bit hit and miss and there was next to no phone signal

a pool a spa something for the kids at the fun factory the food is very good and the staff were guest

bed was comfy breakfast was so tasteful

parking was ample

staff very nice, plenty of free parking bar area nice and welcoming

the bar reception warm friendly the manager james made us feel any future visits could be made for up

hotel was not worth price paid, which was likely inflated due to the open golf at troon

they accommodated an early breakfast as we were travelling to the open golf

the bar and hospitality. and they were great with our dog .and things to do .

all the bar staff were brilliant made us feel welcome

tea making facilities in the room, bar downstairs

music from bar was loud in the bedroom until it stopped at midnight

the bar was well stocked

set in lovely grounds with a very nice modern bar and dining area over looking the gardens

check in, bar and breakfast

room service a little expensive at 4 charge per person plus cost of food/drink

they were also brilliant and patient with the kids running around crazy

room was very nice, we was actually upgraded free of charge to the deluxe double which feature a spa bath

food was terrible and the staff were just stood around pleasant enough but seemed like a bunch of kids with no

it was great to see owners of a hotel mixing with guests and working the front desk bar and restaurant

everything stayed before receptionist is so helpful plenty free parking

the bar staff & the servers are good craic, very helpful, knowledgeable & genuinely care for their

there was no room service option/menu

laundry cart (full of used sheets) was left outside our room for the duration of our stay

laundry room doors were left lying open which was a bit unsightly

laundry scattered around corridors

noise in my room was loud at all hours must have been a laundry room next door or underneath

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

was loud; next to the laundry and over the kitchen fans

backed on to laundry room which was a bit noisy, but fine after 9pm

constant overnight noise from some sort of heating/ventilation system in a laundry room.

air conditioning, washing machine/laundry rooms

be one of the nicest places we have ever stayed at, if it wasn't for one thing: the fact that the laundry room

comfortable rooms, good parking, nice bar area

friendly staff on both booking in, and those serving dinner and breakfast the next day

kids were running around everywhere

gym would have been nice, a pool even better but not many hotels have those

poor wifi

car parking is free

bar was a bit soulless and bar meals only mediocre.

for kids to be open a little later i know it's under 12 but if you haven't got anyone to watch them

food, staff, pool and location near the beach.

limited kids menu.

laundry directly across from the room was a bit off-putting

it is next to the laundry room & lift

room was directly opposite the laundry room which was busy

think the gym visit could have been a bit more reasonably priced.

bed clean very very nice helpfull staff evening meal very good a bit pricey lovely breakfast great

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

we stayed 10 days pity no laundry facilities.

i requested a late check out for next morning late in the evening and was accepted

no kids macaroni which were only told 10 minutes after we ordered

free wifi

good location, safe parking for motorcycle, good breakfast , very clean

all really nice, great parking.

the bar could be better

good parking

not enough parking

we liked the laundry service

family room with two rooms in one, perfect as our kids are a bit older and the space was excellent

close to the airport however not disturbed by noise at all, great staff, lovely bar area and restaurant, room

2 bedrooms. one for adults and the other for kids. plus there was 2 toilets

interconnected family room perfect for travelling with kids.

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

room itself- ground floor opposite the laundry room

service at bar was very slow, one pedantic dude serving a busy place

for a late check out as came in at 3 am, not advised work being done and awoken with horrendous noise at

room was amazing and staff + room service was on top form even though a thought a booked a different room from

food was also terrific, and the bedroom was very nice indeed - great bathroom (amazing shower), wifi was good

the parking facilities are to the rear of the hotel which was a relief for us with the motorbikes, and

room was so lovely, it was so spacious

the spa facilities, the breakfast and cocktails were all very very good

all the beer was good in harry's bar as well as the restaurant

a nice place and met expectations but swimming pool was out of action when attending for a spa day which i only

my partner enjoyed steam room as my kids swimming pool

pool was lovely for kids to and the staff are so helpful and very kind

wifi was constantly dropping out making it difficult at times to get work done

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

they put us next door to a laundry room and could hear banging all night from that

it's advertised as pet friendly but on arrival we had to pay extra for our small dog and we had to sign a

accessibility to airport and friendlly staff. plus best breaded mushrooms ever via room service!

my kids had to change rooms because the window literally fell off

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

little dog was given as much attention as me which for someone travelling on their own with their pet, was really

from the moment we arrived excellent free parking to the reception greeting

was excellent, room was well appointed, and heated which was nice as we were cold and wet from golf

lovely outdoor area for good weather very useful to have ev charger on site for

we didn't play golf, but it looks great

views were amazing , good for a one night get away for peace and quiet from the kids

wifi connection in room was quite slow and temperamental.

all of its good points, mar hall is pet tolerant rather than pet friendly

only problem is with the pet friendlyness

the spa and gym rooms restaurant staff are very helpful

the other negative was the wifi, not great to say the least, not what you expect in a fabulous hotel

breakfast is buffet and has everything you want

property was incredible, was super clean and great value for money , the pool is lovely and good gym facilities

close to my kids

apartment was spacious and the kitchen was very useful

loved the wee kitchenette facilities

the kitchen space had everything you needed for the short break away, 2 ring hob, full size fridge &

there was ample free parking on site and having scotts bar there too was a treat - the food was great

the wifi was a little 'hit and miss'.

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

very easily accessible by car very well presented property drive up to hotel experience plenty of parking spaces

comfy bed nice sized room with lounge area good wifi and room service

parking

was very nice and room service was very efficient and quick and staff were fantastic couldn t do enough for

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

and is a unique place to enjoy the west coast but also on the doorstep of some great scottish golf courses

the mix up with breakfast service

break, lovely location, friendly service and delicious scottish breakfast

breakfast was served promptly and exactly what we pre-ordered

and a special thanks to jack and the girls in room service, as we left behind a box containing jewellery, they

towels and room service each day

lovely place , easy entrance ,and parking ,and adjoining restaurant.

of car parking

wifi was rubbish and couldn't connect to house wifi

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

and then walk through the gym to get into the pool

they also let me have a late check out after i wasn t feeling great after swimming my blood sugar had dropped

the spa is nice but a little out dated but really no complaints.

in our room was excellent dinner was lovely and staff were really attentive spa area was great everything we

the hotel was lovely and breakfast was amazing.

no room service for the four nights we were there

overall a very great overnight stay with the kids, thanks

so i couldn't phone room service from the privacy of my room

room charge on bill, never had room service

shower ran hot then cold. room next to laundry so smell in hall was not great.

great to find laundry facilities

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

early check in and free guest laundry albeit dryer needs an upgrade

laundry facility was a plus, and moderately priced

laundry was never picked up although it was lying in the room in the right

someone was in and out of cleaning/laundry cupboard late and through the night

it was far away from a lot of laundry service places.

room was huge, check-in was fast and the parking included free ev charging

were great and did their best to allow us an early check in, however didn’t know the price of breakfast when

window with tattered curtains hanging out on east gable, and alarm continually sounding in laundry area

close to the water and to some cafes and laundry for 6 pounds

rooms were clean smell of laundry powder from bedding smelt nice

would have liked to find some sort of laundry room / facility

john provided an excellent laundry service for modest cost

it is so friendly aand the kids have so much fun, and nobody bothes them

it is so friendly aand the kids have so much fun, and nobody bothes them

at 1yr ) liked sitting here playing with blocks and even other parents came along with their kids and sat

car parking is free, which is great to see for guests and very refreshing from the norm

there were short black hairs, which looked like pet hair, on the duvet, the bed linen had visible washed-in

better to have laundry

cleaners carried dirty laundry through the eating area

beds sagged a bit in the middle. no blow dryer or laundry services.

we didn't get to bowling or the pictures, but we went to the casino during the day & for a 1st experience it

room , friendly reception staff,late drink at the bar and a nice breakfast with great coffee, and free parking

early check in and also early into breakfast as well

the hotel also has a built in gym and various games in their front lobby such as pool, table football and a

pet friendly and outside the new low emissions zone

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

and the wifi was working fine

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

have been nice if public computers for the internet and laundry facilities had been available

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

wifi is a bit slower than i like but, hey i had a book to read so not the end of the world

our room was above kitchen and laundry

i asked about laundry

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

the laundry machine noise at night in the 3rd floor

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

well maintained and good value for money, also made a phone call in the morning for a late check out at short

went to bar next door - never consumed alcohol but soft drinks were good

we were in basement and split into 2 rooms in one, would have preferred an open room as kids got split up and

good location, very helpful laundry staff -went out of their way to advise.

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

the laundry room music and construction below was very loud and annoying

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

beside the laundry, no hot water, and no usb plugs in room

a spa would have been perfect but didn t deviate from how great everything else was

i may have missed that you had a gym. i definitely will use it next time.

restaurant, etc) due to how busy we were with wedding, but everything we did experience (suite, room service,

minimal gym facilities but there are complimentary gym options nearby.

the gym. very poor equipment .either bits missing or old equipment.

i thought breakfast was included but it was not.

spot on for the requirement of delivering my kids to uni

large comfortable room, very good breakfast, nice bar and friendly staff

friendly helpful staff, lovely breakfast

wifi was a bit patchy but i wasn't around much to notice. not a dealbreaker.

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

it feels like the staff are kids without a manager and they all just wanna get home

rooms were stylish the wifi was good the location is superb for the university and the access to the city centre

great location and good room service.

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

the bar is reasonably priced and all in all its a great value for money hotel with really pleasant

beds were so comfortable and the pool was great for the kids

the trip was ruined by a 100 laundry bill for one bag of laundry

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

i had room service once during my stay which was fantastic

we ordered room service for our dinner and i must say for room service meals, it was above our expectations

guest laundry on site

dinner was very good with good choices. no laundry facilities

position of room looked out over laundry collection. window catch broken/loose.

i found out on this trip that i could do laundry which was a big bonus

and since you offer laundry service a washing machine that doesn t take several hours to do one load

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

a guest self serve laundry would also make this great hotel even better

we got in early check in and a late check out

room service was quick

breakfast was good and friendly staff

wifi

lack of channels on the tv, was only 1/2 adult channels, rest were kids channels even after 8pm which was really

some trouble with wifi (our phone plan limited to wifi) which was resolved by connecting closer to the front

late check out at 11am also meant a leisurely pack after breakfast