pool and laundry room,

pool area was kinda digny and water was little chilly.

room, service, breakfast , and free shuttle exceeded my expectations

in the morning, phyllis was keeping the breakfast area stocked and then drove me to the car rental facility,

breakfast was wonderful

after an hour he went to laundry area & they gave us towels

the staff in the breakfast area! very kind and accommodating!!

the gym needed upgrade all the machines where broken.

front desk didn't tell us that there was a fee for parking

it included a kitchen and a sitting area, along with a desk

staff and laundry area locked for guests only

the clerk just said she was only there to do the laundry and wasn't very fluent in english

was no laundry soap in the dispenser to do laundry had to go out buy your own not cool

breakfast could be chosen different, n take out laundry room garbage on time

cool refrigerator, stove, microwave, dishwasher, and laundry on site

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

we stayed for four days, one thing we didn't like was the laundry system

room had an odor of previous guests cooking and dirty laundry

only issue would be laundry area and you have to pay to clean clothes

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

pool area was a little cold.

staff were polite, the rooms were clean, and the pool was open.

had a big kitchen, living room, huge bed room and whirlpool tub for only $130 for the night

the size of the room and kitchen space.

the kitchen that they where t cooked all the way and to use the microwave so that people can eat

had everything i need including laundry

had to wait for them from laundry i was told

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

fridge and microwave and free wifi

the front desk was very helpful getting my internet/wifi back on line.

no breakfast

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

breakfast and night staff were excellent

clean good location would like full kitchen and complimentary breakfast

you even get a full breakfast with belgian waffles

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no laundry bag in closet

no place to do laundry

tried to order room service twice and was unable to do so.

they offer shuttle service,nice restaurant/bar,clean rooms,pool, excellent location,and friendly staff

great laundry facilities and easy on and off the highway

great having the laundry room but many of the machines were broken

terrible laundry staff

dirty areas/things and the staff at check in barely spoke english and didn t explain about wifi password,

of those are available after the snow melted tons of beer cans bottles chicken wings out in the parking lot very

self laundry facility was in the hotel

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

very clean and friendly staff pool and hot tub were amazing

convenient location. great parking.

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

guest laundry washing machine was broken

the breakfast was fresh, hot, and had items other hotels did not

breakfast included was perfect

the breakfast was also wonderful

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

the full-service kitchen

good handicapped parking spots that were free & spacious

nice kitchen easy parking great staff

liked best that the room was a nice size and included a kitchen sink and stove and other things that make a

room smelled like dirty musty laundry, there were no towels

rooms were great and liked laundry facility

laundry service is on the 4th floor, costs about $6 to wash and dry per load

property was clean, quiet and had a guest laundry which i used

the hotel also had a laundry room and fitness room that i did not use

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

approx 7 kids and adults had to exit the area because it was burning

the pool and hot tub were really nice

sink drained slowly. i was unable to connect to free wifi.

location from airport is great and staff with early check in were very accommodating

the 2nd level by the laundry room smelled really bad

no laundry

had to wait 20 mins after driving 12 hours with two young kids just to check in

i slept well in the room and in the morning the breakfast buffet was clean and organized with hot coffee

good chili at the bar. good waffles at breakfast. nice staff. comfortable.

has laundry room

towel on the back of the door in bathroom bath mat had dirty footprint wifi password was never shared

room had a little kitchenette

i liked kitchen area in room

the kitchenette came in handy the location the value accept pets

while on vacation and the shuttle/van to the airport and back

it would be great if there were more than two handicap parking spots

pool was a little on the cool side and the pool was also too small

very clean. good breakfast.

the breakfast selection was impressive and tasty

love the free laundry facilities

staff was welcoming, beds and furniture were comfortable. had free laundry which was a plus.

great location. quiet. clean. laundry room very convenient. all around great value.

comfortable bed. extremely clean. free laundry.

liked the amenities of the hotel especially the laundry room

) was collecting laundry from the laundry room

down i found was there was no change machine in the laundry room

she was doing laundry and was gone for around 10 minutes

laundry facilities were good

she was receptionist and laundry

- windows open and not pet unfriendly

spent hours trying to operate it until finally got room service to do it

airport shuttle

good shuttle service

hotel shuttle

outside of our room when we arrived, there was a room service tray of partially eaten food on the floor in the

hotel was quiet. elevator was pretty quick. wifi was better than neighboring properties.

it would be nice if breakfast was included rather than an additional charge.

no breakfast

wasn't working and they didn't have a sign hallways were hot and elevator smelled horrible and no room service

also loved the free laundry

pool table,,bar area and the room layout

great staff, comfy beds, no pet fee (yay

shuttle picked us up at the car return

there is only one desk chair to sit in and the bean bag chair is fine for kids, but you have to find something

laundry & snacks/food at front desk was a great bonus

there was no bag for dirt laundry

the reason was airport shuttle, breakfast and laundry facilities with the bonus being a pool

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

no stairs which we requested and there was a first floor laundry

no toilet paper all machines in laundry room broken (promoted amenities)

i was told 2nd shift didn't do laundry & there were no more clean towels

the staff kept my kids safe

did not bring my kids back for the night

laundry room was too small

laundry facility needs updated working facility

the laundry on floor 6 was out of order

of 2 elevators broken, ice machine on my floor was broken, laundry machines for guests was out of order, needs

in the laundry room is filthy it needs to be thrown away and a new one brought in

laundry on site

breakfast was nutritious and healthy. the coffee was good. i liked the tea as well.

gym was clean and breakfast was very good

breakfast, wifi, and parking included

the wifi worked well

also, the bar was not open for drinks or snacks

when i checked-in, a used bar of soap was still in the shower, and there was hair in the sink

couldn t connect to the wifi. room in poor shape.

pool was closed sadly

wifi; seems like couldn't connect without giving a lot of personal info/signing up

breakfast is pretty good. fitness center and laundry machines available for use

outdoor pool area was small, not a lot of seating

we had asked for early check in

buffet was unavailable due to covid but the hotel sill provided a bagged breakfast

loved the wide variety of breakfast

we had to go to the linen/ laundry room to get extra towels

the room is clean and the room service is very proactive

t like that the pool was closed but it was mid december in cleveland and it was frozen

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary

the room was nice, very clean. the breakfast was good, and there were a lot of choices.

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

breakfast was good

there were no towels at the pool when it opened

excellent staff, great breakfast, great location.

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

, laundry services, & wake-up calls

access to workout room laundry room

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

guest laundry was easily accessible

i like that we can open the window for fresh air. also like the laundry facilities.

the hot tub was nice and the pool area very nice

u guys didn t have room service

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

last night kids were running down the hall, opening and shutting doors

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

screaming in hallways , kids running around , people getting ice from ice

the pool was not working for the kids

nice fitness center and pool too

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

parking was a small problem due to conference next door

the space was comfortable and clean. the indoor pool was perfect.

pool is advertised and was the main reason to stay, i'm a nurse and just wanted a nice environment

i was told by desk when i checked out that they do not do room service for an overnight stay

gym

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

kids running up and down the hallway all night

no room service.

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

parking was shared with a local restaurant and many of their guests

kitchenette and second tv in living room and the free happy hours reception.

they also had a pool and small gym

room service took there time bringing extra towels

june 29th was my mom's birthday and the bar staff sang happy birthday to my mom and gave her a piece of cheesecake

didn't care for the parking charge

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

i go up to room and laundry carts everywhere even when i left that morning

from the front counter to the gym

nice corner view breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

in room breakfast was excellent

originally added extra items to my room service tab

the bed was great nice tv room service was great

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

great bar and restaurant

rooms were nice, gym was great and clean presentation.

loved the location and gym.

i am with 3 kids and needed towels and a clean room

the free wifi is beyond hurrable

needed an early check in for meeting

the pool was being maintained the second night and was empty and i have 4 kids

breakfast was full on good

no room service

the outstanding room features ( a full kitchen with table, plenty of outlets and port to hook up your equipment

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped

breakfast was on point, the suite was great and the location was amazing

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

there is no guest laundry

the lady in the breakfast room was super nice

overall comfort. wifi good

breakfast was a helpful plus

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

that we didn t like although it would be nice if they had a laundry facility in the premise

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

only disappointing aspect was that we had to pay $150 for early check in

this hotel is offering daily room service for making beds and linens- thank you

questions cleanliness of laundry

there were no laundry bags for dirty laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

then after our second day nobody cleaned our room or took dirty laundry

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the $75 pet fee is ridiculous

friendly the staff was when we checked in and the room service was quick for a saturday night

on site parking very dog friendly room service food tasty

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

had pet area that the dogs were curious about but didn't make full use of

the king suite was way better then expected , room service was worth every dime .

housekeeping left dirty laundry throughout the hallway til 8ish

called for room service never received items, wasn t charged

wifi is charged but is free to spg members

pet friendly, but not a very well sound insulated construction to mitigate the yapping dog in the

great gym

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

our room was spacious and i love the kids area in the room

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in

told there was a laundry room on the 3rd floor

i also wanted to use the guest laundry which was also not

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

the breakfast item availability and quality was wonderful

i just wish it was a microwave i had my kids

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

the onsite laundry facility came in handy, as we were there for a week

dont plan on clean laundry

laundry room was out of order my last 2 days

parking was easy.

laundry, parking, dining locations are convenient and meet my needs

room was dirty and smelled like smoke even tho it was a non smoking room, people standing on the second floor

uncarpeted no early check in, kind of sour man from india or pakistan on desk

we called down to the front desk once we settled in our room to ask for the wifi password and the guy that

it was a place to stay and they were pet friendly. no bed bugs.

location, amenities including laundry, room layout, price

staff was friendly and helpful, laundry room had 3 washers and 4

parking area away from the lobby was not well lit

hotel allows pets

wish the grab and go breakfast offered more choices than oatmeal bars and pre-packaged muffins

the staff was helpful and friendly. the breakfast was good.

the breakfast was horrible, but the food was available all day and night food like juice, cereal,

breakfast was awesome

enough parking space. clean bathroom.

although the breakfast area was open at all times, it was minimal

great location. nice breakfast. clean room and fun pool area, especially for kids.

pool

the breakfast was really good and the bed was extremely comfy.

the pool area is wonderful! such a great place to take your kids to play in the pool.

bathroom were clean, lots of thick fluffy towels, staff were friendly and competent, nice free breakfast

i loved the breakfast.

good easy to get to location easy on and off the highway lots of amenities bar in the lobby

$100 non-refundable deposit for pet

large room, pet friendly, indoor pool, nice staff.

we also arrived very late at nigth and let the kids sleep in a little

- neighborhood was a little scary - they don t sell laundry detergent

exercise room, laundry room, & outdoor fire pit.

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

i liked how i could do laundry at any time

free laundry, free coffee, very

the breakfast eggs were fluffy. the staff very polite and helpful.

no elevator on premises.no swimming pool.

breakfast was good and everything we needed we were able to walk to

the manager at the desk was friendly and courteous. the place was clean. the breakfast was good.

location & it s pet friendly

first room 125 they put me in was noisy, next to laundry, they moved me to another room

pool door was always locked (even during hours when the pool was open) and you had to ask the front

the facility was clean from the rooms, to the hallways, all the way to the pool

small pool but great time.

very clean the balcony view was nice swimming pool was great

i noticed there was on in the laundry

the pool, laundry, and gym were open

nice to have laundry facilities and exercise gym

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

close to the hospital and laundry facility on site

convenient with laundry and gym room

bar way overpriced for what was offered

nothing stocked in kitchen

bar staff very friendly-allowed us to sample beers before our selection

asked about wifi handed a card said just do what it says

no quarters for on site laundry

my room wasn't ideal, 115, near employee break room, and laundry

towels had an over bearing smell of a maple syrup not a laundry soap smell

room service is non existent

convenient. had two great restaurants that shared parking lot.

both restaurants plus room service were top notch

room service was quick and delicious

room service was exceptional and the bathrooms are huge and nice.

the breakfast buffet on the 14th floor was exceptional

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

shuttle service to the cleveland clinic or restaurants

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

hotel employees shuttle us back and forth and they are excellent

smoking in front

booked this place because it had a shuttle service, which was good because i am not from the area

the pool was fun for my kids

ev chargers, while working when we first got there, stopped soon enough and didn't start again

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

staff was screaming at kids using the f-word right at the entrance

their breakfast buffet was the best i ve seen

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

actually had breakfast... clean, good pool

the pool, hot tub, and sauna were a perfect mid winter break for my 11 and 14 year olds!

initially booked a king size non-smoking room, but i was given a double bed smoking room

plenty of free parking

and gas station in the same parking lot as wendys

pet friendly

the parking lot and in front of the room on the sidewalk looked as if they opened a trash bag and

coffee in the room, gym and pool available, free shuttle service breakfast available

and then i took a shower and there was a half used bar of soap with hair on it

clean and conveniently located included wifi and tv streaming was awesome too

that the pool wasnt open so not much for my kids to do.

the shuttle service is very convenient.

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

staff was excellent, let us do an early check in, we arrived early fro out of town

the bar options.

clean rooms. guest laundry operational.

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

there was a laundry room for guests to use on our floor

i didnt have enough time to use the pool

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices