had to wait for them from laundry i was told

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had everything i need including laundry

have to pay for wifi

handy off the freeway, pet friendly

u have to walk outside to go to the main lobby for breakfast

the convince of the parking

you even get a full breakfast with belgian waffles

no wifi

good parking from lot to room; can see from room window if u get the spot

great having the laundry room but many of the machines were broken

terrible laundry staff

great laundry facilities and easy on and off the highway

dirty areas/things and the staff at check in barely spoke english and didn t explain about wifi password,

good wifi and cable tv

no laundry bag in closet

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no place to do laundry

think the only thing i didn't like was the fact that the you guys didn't offer any kind of free breakfast, even

the property is billed as adults only but there were kids everywhere

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

room had an odor of previous guests cooking and dirty laundry

only issue would be laundry area and you have to pay to clean clothes

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

we stayed for four days, one thing we didn't like was the laundry system

the clerk just said she was only there to do the laundry and wasn't very fluent in english

was no laundry soap in the dispenser to do laundry had to go out buy your own not cool

cool refrigerator, stove, microwave, dishwasher, and laundry on site

staff and laundry area locked for guests only

breakfast could be chosen different, n take out laundry room garbage on time

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

self laundry facility was in the hotel

wifi was terrible..no continental breakfast..bad selection of coffee in room

to covid restrictions, we were unable to take advantage of the pool, hot tub, and breakfast, but that was to be

very friendly staff. clean room. good and easy parking.

quietness of rooms and good breakfasts.

food for breakfast and had a shuttle waiting for us

staff were polite, the rooms were clean, and the pool was open.

the kitchen that they where t cooked all the way and to use the microwave so that people can eat

after an hour he went to laundry area & they gave us towels

breakfast was amazing, the staff, super friendly, and the shuttle experience to the airport was awesome

that yogurt machine yep i would like to come back once the remodeling starts was no lift in the kitchen

breakfast was amazing, the staff, super friendly, and the shuttle experience to the airport was

entrance to parking lot made it easy to get in and out of building

pool and laundry room,

i liked the breakfast in the am. the pool was clean.

cleanliness, location, pool, room and breakfast.

good facilities; however, what i liked the most was the customer service, from the reception, breakfast area,

no pool, wifi

extremely rundown ice machines not working no quarters for laundry etc. i could go on..

in the laundry room is filthy it needs to be thrown away and a new one brought in

the laundry doesn't work on either floor

the laundry on floor 6 was out of order

laundry room was too small

staff was great, comfortable bed, food wasn't bad, free wifi as hilton rewards member.

i did not use the fitness center but i did not like how it was inside the pool area either

approx 7 kids and adults had to exit the area because it was burning

sink drained slowly. i was unable to connect to free wifi.

location from airport is great and staff with early check in were very accommodating

the 2nd level by the laundry room smelled really bad

no laundry

there was not actual gym, a few treadmills and bike machine

everything plus the breakfast ud83dude0b

could definitely use some upgrades. it was fine but kids concerning after dark.

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

parking lot at night tended to be full.

repaving the parking area which made loading and unloading luggage more difficult.

would have like to have had a little more quiet on our stay, the kids next to us ran up and down the halls

rooms were great and liked laundry facility

property was clean, quiet and had a guest laundry which i used

room smelled like dirty musty laundry, there were no towels

were fumes from the laundry pervading the entire ground floor

the hotel also had a laundry room and fitness room that i did not use

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

also many drunk and shady characters in the parking lot

grab n go breakfast was kinda less than stellar

good wish it had a better breakfast

told me on the phone that they had early checkout

manager shuttled us to airport, was full of personality! very friendly.

breakfast was great and a good variety of choices each day

very clean. good breakfast.

wifi, room cleanliness..

indoor pool would like it if the windows could be opened in the summer months

also loved the free laundry

shuttle is run in an efficient way

and none for the pool area

is pet friendly and truly is not a side comment but really show love to those with pets and

great staff, comfy beds, no pet fee (yay

) was collecting laundry from the laundry room

laundry facilities were good

she was doing laundry and was gone for around 10 minutes

she was receptionist and laundry

down i found was there was no change machine in the laundry room

beyond that, the rooms are clean, and well-maintained, free laundry facilities, each room comes with a kitchenette

the hotel is packed with amenities like fully stocked kitchens and free laundry

staff was welcoming, beds and furniture were comfortable. had free laundry which was a plus.

comfortable bed. extremely clean. free laundry.

liked the amenities of the hotel especially the laundry room

- windows open and not pet unfriendly

spent hours trying to operate it until finally got room service to do it

the pool and hot tub

advertised a pool and hot tub, but when we got there they said it was closed

good shuttle service

the cook for our breakfast was good as well

comfortable beds, great breakfast, parking facilities, nice restaurants at walking distance

the room was big, bed was comfortable and there was ample parking.

to airport, shuttle service and parking for airport

walmart is across the parking lot as well as some restaurants

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was

laundry & snacks/food at front desk was a great bonus

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

the reason was airport shuttle, breakfast and laundry facilities with the bonus being a pool

there was no bag for dirt laundry

has laundry room

loved the kitchenette but wished they had individual coffee maker in the room.

ok wifi

custom service, mattress, kitchenette, near steps, had a smoking room

cute rooms with kitchen area

i was told 2nd shift didn't do laundry & there were no more clean towels

no stairs which we requested and there was a first floor laundry

no toilet paper all machines in laundry room broken (promoted amenities)

parking areas need to be more lighted

i liked that they were pet friendly.

coffee in the lobby was good. nice pool and gym.

couldn t connect to the wifi. room in poor shape.

the nightly rate, i understand this isn t the hotel s fault (no breakfast, no pool, limited gym) but i felt

the wifi did not work with my chromebook laptop

also, the bar was not open for drinks or snacks

breakfast is pretty good. fitness center and laundry machines available for use

we had asked for early check in

$182 room, charged $282 beware $100 pet charge per night not stated at time of booking

the room was clean, they took pets and morning staff was very friendly and helpful.

place had everything you needed to cook inside also a gas grill outside built in pool, area to sit outside was

laundry, parking, dining locations are convenient and meet my needs

room was dirty and smelled like smoke even tho it was a non smoking room, people standing on the second floor

requested a non-smoking room, but the room smelled heavily of cigarette smoke when we entered

i was put in a smoking room, 2nd, the room was dirty, 3rd the bed was not comfy at all as well as the so called

hbo tv... house keeping was good . pet friendly

although the breakfast area was open at all times, it was minimal

it was nice the breakfast area was open 24hrs so we could grab some silverware to eat and grab breakfast super

breakfast was good

enough parking space. clean bathroom.

the staff was helpful and friendly. the breakfast was good.

laundry on site

i wish the pool was open but understand during this pandemic

gym was clean and breakfast was very good

the pool is currently closed but the gym is open 24 hours

too many kids in the pool

we had to go to the linen/ laundry room to get extra towels

to plug them back in requires gymnastics as you lie on the ground and reach up under the bedside table to plug

t like that the pool was closed but it was mid december in cleveland and it was frozen

the pool was not in the sun.

wifi was sketchy

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

wifi didn't work

there were plenty of things to occupy kids

have a pool, dining area (closed due to covid) and basketball court

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

, laundry services, & wake-up calls

access to workout room laundry room

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

staff are petty theives who steal change and laundry quarters

i like that we can open the window for fresh air. also like the laundry facilities.

we booked the room to have alone time away from the kids at home

there were tons of kids in the hot tub, shouting and splashing

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

the room i received was not well vacuumed and old laundry baskets were

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

there also was a restaurant across the parking lot which was convenient

he loves to swim, so we enjoy the pool

due to cov 19, no pool, gym or breakfast

wifi very spotty breakfast was just mediocre

the staff was super apologetic for the malfunctioning parking ramp situation

pet fee too high

could have had larger towels in the pool area

room service came knocking loudly at 9:30 am and opened my door before i had the chance to make it

kids running up and down the hallway all night

nice premises, big parking lot

pool is amazing and huge

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

eyes burning and some kids in out group broke out in rashes

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

the pool was not working for the kids

the next day my kids got an ear infection

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

parking and accessibility not convenient

the pool was very very cold!

the space was comfortable and clean. the indoor pool was perfect.

everything was good i wish i could have try the bar out.

they have a free breakfast in the morning and a bar in the evening

room service took there time bringing extra towels

breakfast is delicious, staff is very helpful

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

was generally quiet with ample parking

looked like they came out of a box and were microwaved, there was a pool but it was empty and not in

the manager at the desk was friendly and courteous. the place was clean. the breakfast was good.

clean, quiet, friendly, specially pet friendly!!!!!

the breakfast was good.

first room 125 they put me in was noisy, next to laundry, they moved me to another room

cookies and popcorn at check in. new construction. great breakfast and breakfast hostess.

( kings suit with balcony) had a balcony view of the parking lot and other businesses surrounding the hotel

my only complaint was the pool only being 4 1/2 ft deep

the parking lot wasn't even half full

there is no guest laundry

proximity to family and friends, great breakfast, friendly staff

the breakfast was delicious

breakfast was great

the lady in the breakfast room was super nice

i also wanted to use the guest laundry which was also not

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said

told there was a laundry room on the 3rd floor

the smell of laundry detergent on sheets

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

the onsite laundry facility came in handy, as we were there for a week

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

laundry room was out of order my last 2 days

dont plan on clean laundry

wifi didn t work half of the stay

staff was friendly and helpful, laundry room had 3 washers and 4

location, amenities including laundry, room layout, price

breakfast could be better

parking area away from the lobby was not well lit

i do not travel with a pet

the hotel's fault, but there were kids running up and down the hallway and were being very loud

the free breakfast is outstanding

great breakfast!

all the parking spots nearest the door were restricted but there was a snowstorm going on.

i specifically stayed here because of their hotel fitness room/gym

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

the hallway was dirty and there were laundry bins in the hall way all night

room service took an hour and a half

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

the bed was great nice tv room service was great

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

i like everything about the hotel/staff/breakfast and parking.

pool looked dirty. also there seemed to be sewer gas odor in bathroom. not good!

loved the room, the bed was very comfortable and the full kitchen was very convenient

parking was a little tricky - an event was taking place at the hotel

was shocked that there was a $100 pet fee

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

one had the space bar broken

they even gave us an early check in which was great

staff in the kitchen were wonderful

the bar and other common areas had a luxury feel to them and everything was so nice and clean

everything but the gym

great location. large room with kitchen. hot breakfast provided

no room service

location was listed as pet friendly but was going to charge us a $100 pet fee for our small dog when we arrived

that we didn t like although it would be nice if they had a laundry facility in the premise

the lobby entrance is confusing without valet assistance. the whole city's wifi was down.

we enjoyed our stay very much: we were particularly amazed by the size of the room and the gym

breakfast service at the restaurant was rather slow. other than that, no dislikes.

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

no help with baggage or parking you had to pay room service was poor

questions cleanliness of laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

then after our second day nobody cleaned our room or took dirty laundry

had pet area that the dogs were curious about but didn't make full use of

the rood top bar is an experience and i loved

the king suite was way better then expected , room service was worth every dime .

room service that never came

room service was not available, the television in the room wasn't working right and the door to our

housekeeping left dirty laundry throughout the hallway til 8ish

breakfast was wonderful. room was clean and comfortable.

room service too expensive

pet friendly, but not a very well sound insulated construction to mitigate the yapping dog in the

what we didn't like was the closing of the urban steakhouse and non-access to room service

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

pool still closed!

towels had an over bearing smell of a maple syrup not a laundry soap smell

no quarters for on site laundry

my room wasn't ideal, 115, near employee break room, and laundry

beautiful inside the lobby,rooms,pool and outdoor sitting area

no hott tub by pool

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

the shuttle could be newer. the drivers were helpful and nice though. overall, worth the price!

plus we was able to get early check in and late check out so that’s a major plus

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

another patron was very rude over laundry facilities and called me many names and nothing was done about it

the swimming pool and included breakfast was very convenient for my family

parking was at a minimum

king /smoking giot 2 doubles/smoking

dirty stairs,walkways and definitely parking lot. no wifi code , vending machines closed.

they are very pet friendly

and gas station in the same parking lot as wendys

there were a lot of workers there, they were drinking and smoking outside our door

clean rooms. guest laundry operational.

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

there was a laundry room for guests to use on our floor

first room we had was supposed to be handicapped accessible but had no grab bar by the very small and low to

not many breakfast choices

pool and play area kids loved it

) they care there is a pool, mini golf, playground, arcade, etc, etc

the arcade was nice the kids loved it

great for families with young kids (indoor pool, putt putt, playground), plenty of free on-site parking

atrium where the pool and hot tub were was amazeing has a put put golf, game room, and kids play area this would

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

rooms were comfy and clean, even had laundry on

- neighborhood was a little scary - they don t sell laundry detergent

exercise room, laundry room, & outdoor fire pit.

there was even a guest accessible laundry room on our floor which was nice

the room had dried food splatters on the wall, the whole kitchenette area wasn t clean well

the roaches in the room the homeless living in parking lot

to stay elsewhere, and were not very surprised to see the local police arriving as we left the parking lot

front door was propped open (had been during the day as well) and the back door leading to the parking lot was

the kitchen & size of the room.

i noticed there was on in the laundry

- no laundry bags, no in room directory (e

the pool, laundry, and gym were open

laundry room

close to the hospital and laundry facility on site

convenient with laundry and gym room

bar way overpriced for what was offered

it's difficult to get room service to answer their phone.

the restaurant was excellent and the bar was nice

bar staff very friendly-allowed us to sample beers before our selection

both restaurants plus room service were top notch

good i had room service

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

room service was exceptional and the bathrooms are huge and nice.

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

i'll be happy when fairfield gets back to their hot breakfasts.

breakfast was excellant, great selection of hot and cold items

free breakfast, too

the breakfast is what i call a full breakfast

staff was phenomenal! pool was warm!