lovely outdoor pool and extra towels to use for it

if i'm being very critical - the gym is small with not much equipment.

free parking

kind staff, clean, good breakfast and great value for money

the outdoor spaces are very kids' friendly

good and secure parking

the owner washed some of our kids clothes for free

the owner washed some of our kids clothes for free

the breakfast was amazing and the host is absolutely friendly and helpful

the helpfulness of the people, the breakfast, the building.

i slept like a baby in this comfy bed :-) breakfast was incredibly good, you have a choice of virtually everything

the breakfast was wonderful and the communal areas were so comfortable and cozy

besides that, i slept like a baby in the comfortable beds and woke to have a delicious breakfast - eggs, pastries

the wifi was fast enough for all my zoom calls, which was huge

low wifi

it s also pet friendly, which we much appreciated since we travel with our dog

pool area is very nice

ank you) comfortable bedroom with use of lounge and kitchen when we wanted very nice swimming pool and sunbathing

in mind everything was fantastic, the parking outside is underwhelming to say the least

the pool (like most in the region) is unheated in the winter months.

the gym and the sauna are underground and very small

despite the windy weather we really enjoyed spending time in the pool area and found our room to be lovely and

time slot for the morning breakfast could last a bit longer (also to avoid having a lot of guests at the same

were a little hard and the breakfast was very basic but also free so not really a worthy complaint

the breakfast

very noisy, no wifi in the room, horrible pillows

unable to get wifi working. breakfast ok but juice and coffee below standard

breakfast was a bit basic, especially if you stay more than 3 days

the room was always clean and our laundry was kindly done on the request

the extra mile, free late check out as there was no one booked in our room that day and we got laundry done for

next door bar with load music

there is a bar under the hotel, the noise felt like we were inside the bar

the breakfast was also really good and the personal is helpful in every situation

buffet could use some variation, rooms are a bit outdated, laundry service would be great

small room. rip off getting laundry done

breakfast was nicely varied, the staff were super friendly and helpful, we required some laundry service one

wifi not secure

hotel is excellent, from staff, location ,facilities, food / dinning and bar service also very good

(we asked for laundry, parking, restaurant etc) super large and

24 hour bar availability welcome

friendly little bar area and super close to lots of great cafes and restaurants

no running hot water in the bathroom only one staff member to run everything, bar included

wifi, difficult to get online, only one electric contact to charge mobile phones, tablets etc in

breakfast was very substantial and nicely presented. staff very nice.

maybe need more space for breakfast

also had the most relaxing massage at the spa on site, highly recommend

great breakfast, nice location, comfortable rooms and amenities

the towel bar fell on one of my kids so maybe it isn't as well constructed as it looks

no in room coffee laundry was a little expensive (20 euros for 1 bag)

not allowed to do laundry in the room even though there was ample space outside.

in house laundry offered excellent service for a traveller

quality of wifi connection

playarea for kids no acc no fan it's was really hot ud83dudd25 no washroom slipper were there

i feel that the lack of an iron in the room is a bit of a let-down, although they did have a laundry list for

we had to pay for pressing through laundry service basically the hotel charges for everything on top so charges

also, there is no iron/ironing board available at all… they offer laundry service at an additional cost of

clean facilities, great outdoor and indoor pool

parking was quite busy

the hotel is super calm, great rooms, great pool to cool down and very good breakfast

there was no one at the pool bar for a long time, when they joined we finally had our towels and they were very

the breakfast was of a good quality and the staff were very attentive

enough parking facilities on premises

breakfast was slightly different both mornings which kept it interesting and the pool and pool bar were so

special extras including fantastic breakfast, complementary afternoon drinks and snacks, free laundry and much

free laundry machines and detergent

everything to the spacious rooms, locally made hand soap, robes, comfy beds and pillows, free laundry room,

great info sheet & map upon checkin informed employees did my laundry

convenient laundry services available to guests

washing machine was not included - a very expensive laundry service was available

groceries, laundry and shops are all at an easy walking distance

good wifi

kitchen was well supplied, though might have benefited from basics (salt, pepper, olive oil and

it is new, gorgeous, quaint and extremely well located - and the breakfast

room is clean enough with room service

beds are comfortable and wifi is good

wifi didn't work (even though we had a password) , it wasn't crucial for us as we stayed just for

the wifi did not work very good in the room

the wifi was ok

the price for the laundry was very reasonable, and they did a great job

fridges in the rooms), giving restaurant recommendations, luggage storage, or helping us organise laundry

we had a bit of misunderstanding about laundry, that personnel resolved well

living in a gorgeous huge room in a beautiful estate with world-class gardens and a huge pool

house, beautiful garden with a nice pool

seems like their laundry department had an issue

just one thing, there was no diy laundry. we had to walk to a laundromat.

gym had no sanitizing towels to wipe down equipment, battery was expired in rowing machine

wifi connection was horrible.

super location and very kids friendly and helpful staf!!!

would have been nice to have a self serve laundry.

hotel offer free mini bar and coffee machine in the room

staff were very kind and helpful. breakfast was delicious. room was very cozy. wifi was ok.

outstanding breakfast

front desk, breakfast, location of the hotel, valet parking, room space, early check in, great

room was very spacious and nice, with an electric fireplace

room did not have wifi but the other rooms did but there was a beautiful lounge area with cushions and couches

there is a bar with outdoor seating in the neighborhood that stays open until 1200 or 0100, so if you leave

only thing i did not like was that downstairs was a bar open until 2am and you can hear the noice clearly in

the wifi was in and out, and slow.

i loved the pool and the way the foggy mountains were looming around it

bar food and drinks were fine for us

all is perfect -big room beautifully decorated , very comfortable bed, great breakfast very nice staff

fantastic for family with young kids like ours

no indoor pool and the outdoor pool was not usable.

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

absolutely disappointed with the room service, and lack of professionalism from the staff in general

of the food available on the room service menu, none of my choices weren’t available

dinner wasn't very good (there were more fast-food type options in the bar area) no pool towels and no sun

nice swimming pool

wifi was not great in certain areas of the property and especially in our room

in the room, wifi was weak sometimes

the pool at the back is a nice peaceful place to chill out

the building is wonderful, with old touches and an amazing interior, the view is lovely, the pool amazing and

no wifi in the room and poor 4g connection.

for the night, it was exactly the kind of romantic and peaceful break we needed away from the kids and our daily

the breakfast was magical

comfortable room and excelent wifi connection

the gym is also almost brand new, and due to covid you book the time that you want to use it so you

the coffee from the bar was very tasty (unlikely to other places in portugal to our surprise )

we order room service and we were expecting better quality for the price.

location on the beach, quiet, parking available, view to the sea.

view. staff. food. beach. parking.

and walking on the beach - the hotel is more suitable for romantic pairs than for families with kids restaurant

the spa is perfect for a relaxing stay with a sauna, jacuzzi and swimming pool

laundry service takes 48hrs.

the facilities were amazing - big gym with nice view, indoor and outdoor pool, spa, trails to walk , easy drive

gym, nobodh told us that we need it to jook it too

it is isolated from the nearest town but has a good restaurant & a rooftop bar that also sells snacks

great location! tons of things to do for kids around the hotel too.

noisy noisy noisy. very loud music from bar opposite untill 01.30. omg!!!

good location, comfy bed and good breakfast

staff were very friendly, facilities not luxurious but very comfortable and clean, breakfast really nice with

very good location near praia de maca. good wifi.

just cofee in breakfast could be better.

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

good breakfast

beautiful rooms, delicious breakfast, and outstanding staff

room was very nice with a balcony and a tiny kitchen

good wifi, good a/c, fair breakfast, train two blocks away, quiet neighborhood, great restaurant a block

wifi was fine

the offer of a laundry service didn t work for us as we needed the clothes on morning in particular but it

there also is no info about room service, laundry service, restaurants, etc

we would have loved a laundry rack and maybe a dresser in the room

were lumpy it would be good to have airers/pegs on balcony to save laundry blowing off the balcony

restaurant staff forgot to place our order with the kitchen. our food took too long to come

breakfast and staff were terrific!

hotel near airport with 24/7 free shuttle bus. clean and very beautiful room

fast checkin , airport shuttles both ways, good breakfast , clean rooms

gym is terrible as well

johnathan, the bar tender/server at the restaurant bar was great

toilet spotless, beds are comfortable, the room has air conditioning, wifi works perfectly, windows are the

laundry is picked up only on certain days

the laundry is picked up only every second day.

go there in person and they brought up only two bath towels because there was a problem with the laundry machine

we especially appreciated the availability of two outdoor pools (0

good breakfast, nice pool, amazing bed, lots of parking

free wifi, staff really friendly and helpful

super clean, super friendly and helpful staff, good wifi, very quit, close to lisbon airport.

breakfast had a lot of choices

airport pickup, allowed late check out at1 pm

however, the breakfast was very good

no modern hair dryer, no iron or board. they do have laundry service.

never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

easy parking, spacious room, good eggs at breakfast.

wifi was a little erratic

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

they said they have laundry and dryer with additional charge

also no room service

not given enough information about room service

restaurants, people were so nice , great for traveling with kids : the park, the bikes, the bourses

very pet friendly, my dog loved his tipi

is a top class venue with a magnificent golf course and wonderful staff

was truly a beautiful, restful place but the staff - from the front desk to the breakfast hosts - just absolutely

i loved the gym which was equipped with the newest technogym workout stations

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

laundry service is not working

was travelling with my 2 kids and when i made the booking i choose 2 double beds

i asked 3 weeks in advance for an early check in

pool, staff and room

kitchen / living room is shared with other people.

nice swimming pool, good beds and equipped shared kitchen

the kitchen needed a few things like towels for drying dishes and an oven.

as mentioned in the description it has a shared kitchen but we were unaware we had a shared apartment

also: we were charged laundry by mistake and had to get a refund

lovely staff. great breakfast. comfortable bed.

room service meals were generous portions,fresh and tasty even for kids

the staff, the restaurant, gym, pool

my pet had all the home comforts

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

i wish i would have know about the halal bar and the lack of alcoholic beverages.

availability of the pool was a nice option for the kids

breakfast, swimming pool, the room and all staff ud83dudc4cud83cudffb

excellent breakfast,very comfort room.all in all very nice hotel.

they don't have any iron for the clients, and instead they offer a laundry service which is very expensive and

no supply of iron board and limited laundry time slots

have to go thru expensive laundry to iron a

they just mentioned that they provide laundry service

réception staff were not particularly friendly no iron available, there is a (quite expensive) laundry and

the girl bringing back laundry noticed that my robe was too small

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

hotel should have better with dogs, they are not dog friendly hotel for kids neither, i been in hotels 5 stars

breakfast was excellent. the staff were the best.

my toilet kept running and needed fixing, the wifi was out and not working for hours during a major work event

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

there is no microwave in room and too high service charge for room service.

gym

nice rooms, nice bathroom, good gym

laundry was expensive

gym was really good for a hotel at this price and food was fantastic

they offer nice touches for guests and have a gym and parking on-site

fantastic for adults and kids

room service was very poor, had to call atleast three times to room service for water as the

it's close to train station, shops, markets, restaurants and other entertainment for adults and kids

location and pet friendly as i was attending pet festival

wifi could be better

bar open around the clock

gym was closed

the hotel has laundry services that you can pay to have your clothes ironed

the mini bar was totally empty and would expect more attention to small things like these in a four star

bacalhau ud83dude01… close to underground… everything was perfect, just the swimming pool & jacuzzi’s

the fact that in the swimming pool there was no one to help you

a swimming pool for utilization of the guests

charges for laundry were unbelievable - we were charged $100 for 4 days worth of clothing for 2 adults

i’m used to unscented laundry soap

really good breakfast. during our stay we very luch enjoyed our morning with it.

the bunk bed doesn’t seem hardy enough. my kids didn’t want to sleep on the upper bunk.

breakfast very good with several options and flexible time in case you need it

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

clean, comfortable, great breakfast, awesome location…reception gave goody bags to the kids when checked-in,

there is also a aquarium if you have kids

excellent gym, pool and other facilities to guarantee a very pleasant stay

the spa was very nice

no self service laundry close by, only paid laundry by hotel

wish we would have been warned about the expensive laundry service.

- fast housekeeping services (inc laundry) - underground

fine for the kids who didn’t mind but was quite chilly when first getting in

we found an amazing kids park within monsanto forest

common kitchen is useful with the kids to bring snacks and drinks

has private parking

my son enjoyed a nice swim in the pool

he will always try to recommend the best places to dine, find the best locations for your kids or just recommend

location beautiful, serene and comfortable. very clean and great for kids

great breakfast and laundry service staff were very helpful.

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

clean, stylish interiors, comfy bed, lovely bar area and helpful/friendly staff - all for a great price - what

don't miss the aquarium right nearby - easy to spend at least two hours or more - great fun for kids and adults

parking, wifi, breakfast, room size, tv channels, location in a nice modern part of lisbon

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

the swimming pool was very good and they were very accommodating to my baby

location is great - early check in - breakfast each morning was simple - lots of sun beds by the

good wifi

the extras facilities that you pay for like gym, pool are not worth.

vegetarian food, not enough choices for room service

fast wifi,

i think it would be best if there was no option to open them as kids might fiddle with it and it would be a

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

the outside laundry company who fail to follow instructions

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

reception was amazing , breakfast staff incredible, cleaning staff did an amazing job, pool deck bar tender

it would be great if they offered in-house spa treatments like other 5 star hotels