looked very new and very clean and easy to get to the airport, very nice breakfast

the shuttle bus service was spot on

fast checkin , airport shuttles both ways, good breakfast , clean rooms

the gym and work facilities are excellent and very well designed

shuttle was efficient and on

however, the breakfast was very good

24hr bar in the lobby

the room was clean great lighting'the bar in the lobby was nice beer was cold

it's relatively close to the airport, good breakfast, clean and modern room

there was nothing to tell me what the free wifi code was.

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

they said they have laundry and dryer with additional charge

fast wifi ~150mbps

not given enough information about room service

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

resturant and bar needed help

the wifi was very poor less than 1 mbps

once i checked out they removed my wifi and told me to pay again as guest

relaxed bar area and useful pool

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

laundry service is not working

the hotel has a good bar and restaurant

room service

réception staff were not particularly friendly no iron available, there is a (quite expensive) laundry and

have to go thru expensive laundry to iron a

they force you to use their very expensive laundry

no supply of iron board and limited laundry time slots

they just mentioned that they provide laundry service

also in the new downtown riverfront with a superb casino

it turned out to be the sound of repair work in the kitchen two floors below

there was building renovating going on, i did not even notice it, except there was no kitchen

got quiet room facing gym building

lovely breakfast with civilised hours right up to midday if you wanted a lie-in

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

the girl bringing back laundry noticed that my robe was too small

the spa wellness area also great

we used all the services, from valet parking to spa to room service and restaurant and bar - all the staff was

we used all the services, from valet parking to spa to room service and restaurant and bar - all the staff was

charges for laundry were unbelievable - we were charged $100 for 4 days worth of clothing for 2 adults

i’m used to unscented laundry soap

need more lifts, and a rooftop bar would be the only thing missing

on top of that, the hotel as spa facilities but you have to pay extra to use the standard sauna, steam room

room service efficient and food good at fair price, early flight so no

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

so beautifully decorated and very clean, very good customer service, kids rated it 10/10.

clean, comfortable, great breakfast, awesome location…reception gave goody bags to the kids when checked-in,

the spa was very nice

issue was the restaurant for kids didn’t feel overly family friendly

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

great breakfast and laundry service staff were very helpful.

breakfast

classy place - good bar downstairs + comfy bed!

kids sit down while i check us in

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

the outside laundry company who fail to follow instructions

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

room service was not great, not the staff, which were always very friendly and helpful

breakfast, reception to the bar ud83cudf78

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

then we listened to a tigers game and ordered pizza from room service

the front desk staff and the room service staff were amazing

to a train station, close to many restaurants and supermarkets and a vast area to go with your kids, plus a park

swimming pool and gym were included into the price, as well as a breakfast

laundry service is a joke

- problematic wifi

the breakfast is outstanding with huge variety of quality products, kept me going all day

no tea/coffee in the room or hotel apart from a breakfast

cinema, stores, supermarket, etc), many restaurants alongside the tagus river, meo arena, casino lisboa etc

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

every morning at breakfast i was greeted by the friendly faces of joaquim, pedro, carlos, and hilton

location is excellent to walk downtown, easy access parking, and the rooftop bar was nice

speed of the wifi is at times slow

the hotel has laundry services that you can pay to have your clothes ironed

the mini bar was totally empty and would expect more attention to small things like these in a four star

telephone in the room was not working so room service or asking anything at the reception was out of the question

the gymclub is nice to carry on some work out

wifi is for 3 devices only, not very comfortable when there are two working persons in the room

also: we were charged laundry by mistake and had to get a refund

breakfast was very good

had problems with wifi in room

room service, delicious food, great and helpful staff, including offering help with receipts after

though they did not speak english very well for most of them the beds are very comfortable the gym is ok but

plenty of establishments nearby for your needs, including supermarkets, self-service laundry, restaurants, and

not possible to borrow iron, only chargeable laundry service, poor breakfast

we loved that modern design. baclon and view gym prize

air conditioning and wifi are very good

super comfy bed . nice restaurant and bar staff.

10th floor is a little mustier, and perhaps shared space with laundry facilities

the hotel could provide kettle in the room as i missed that which other hotels have and as well laundry

the buffet breakfast was a hit with the kids

we used the room service and the toasts were king-size, quite good for the price

say if someone needs to heat their food or heat milk for kids, it would be literally impossible

laundry was expensive

comfortable and quiet room with good amenities for business travel, wifi, printing, great neighborhood

room service and noise for areoplans in my room.

breakfast was ok expected better from this quality hotel

in comfortable bed bath robes and slipper good quality bath products free welcome drink at the bar clean and

special shout out to depok at the bar for being super friendly and good to talk to

i didn’t try the breakfast though

the extras facilities that you pay for like gym, pool are not worth.

friendly staff and a really excellent breakfast with lots of choices

this is a business hotel, so the room service menu has a limited choice

one is requested to send clothes in to the laundry for ironing

the laundry service was very good and cheap

laundry

no mini bar and the bar closes early

room service was well done every day.

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

fast room service

the room was big and clean the room service was fast

forcing guests to use laundry service just for ironing is not pleasant at all

strange part is if we gave something in laundry then we need to go to reception for picking it

laundry of

the laundry service was expensive for what we had better off going to a laundry matt near by

wifi connection is not satisfying. without hot water boiler and bottle opener.

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

the laundry and towels were new and clean. the room was clean.

laundry service was very efficient

lots of restaurants close by, as well as laundry and convenience stores

the wifi reception was excellent

the neighborhood had a grocery store, pharmacy, coin laundry all in the block

supermarket, bank branches (atm), fresh produce shop and laundry next to the hotel

the room was closed to the laundry or something that was always to much noise

noisy in the day times and also we could hear the laundry machine in use at night time

steps from metro, close to grocery, laundry,restaurants

breakfast facility was on floor -1 and it was a bit dark and depressing without windows gym was

nice rooms,nice breakfast and good location.

breakfast was very good...loved the cakes. kids enjoyed playing the piano.

breakfast was very good...loved the cakes. kids enjoyed playing the piano.

liked the location of the hotel is close to many things the saff are friendly and the late check

would have been nice to have the bar as it was last year

we arrived very late for our one night stay and the hotel offered a late check out the next day

*wifi a little slow at times

illumination in the room, wifi didn’t work in the room

parking with elevator up to your room

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

the bar served great drinks, we didn't wait long and prices were reasonable

wifi access in the room was strong

the hotel everything is spot on from friendly staff to the look and feel of the foyer, lounge bar and restaurant

wifi works well

perfect except the laundry it’s too match

staff were very nice, geniuely very helpful, very well accomodating for kids

room service and cleaning

staff and breakfast was amazing except room service, i ordered 2 carbonara for room service and staff informed

kids loved it

we used the laundry service, we are very pleased with it

close proximity to metro, laundry and supermarkets

our biggest thanks to ms mara (she works at the laundry room) and the housekeeping team, they all had a big

there is a plaza just few shops away and has a supermarket, hairdresser, laundry and some juice/coffee shops

they didn't explain how the laundry service works

no self service laundry close by, only paid laundry by hotel

- fast housekeeping services (inc laundry) - underground

wish we would have been warned about the expensive laundry service.

well equipped gym

pool was shut but they let us use the spa for 50% off and gave us longer so this made up for it 3 times

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

the wifi worked well

no view to the outside simplistic wifi never worked overpriced

comfortable clean room, friendly staff, free wifi and a decent breakfast

wifi was only reliable from the lounge on the ground floor

the room didn't have iron i found that so annoying and the laundry service was very expensive.

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

staff, extremely clean hotel, excellent facilities, meters from metro station, top notch wifi and tv channels,

the evening staff at the bar near the reception were professional and fun

facilities (we were told these were only available in premium rooms, although there was a mini bar which is

iron not available in room although hotel has paid laundry facility

stuff,helped me with laundry quickly even if it was after 5pm

breakfast in the rooftop bar area was exceptional

and the rooftop bar had great views

better wifi internet, it was average

to pay for services in advance, like laundry and car park

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

got the kids to the plane on time

the wifi is good

very late, so was very happy to be able to order room service

laundry service works only before 9am, and you will get your staff next day

their wifi network was an open one

was extremely helpful in answering my questions about setting up wifi on my prone and had all the info about

kids loved this hotel because of the pool and the activities

breakfast spread was very good. lots of choices for bread.

room was clean and wifi worked well

was amazing, i really like the breakfast was very varied

they also provided a great room service and a gluten-free breakfast every morning

with windows that can be opened - it was perfect to have some fresh air - but some others (kids were there)

we also got a voucher for a free dinner and a glass of wine from the bar area

most expensive laundry service of my life

laundry services charged per article of clothing.

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

didn't like the spa being so close to the gym

- gym - cleaning - breakfast - staff in general - room - near to the airport

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

the only things i would add are vending for drinks and snacks and laundry for the guests to use

friendly and helpful staff, well equipped rooms, good breakfast

kettle and some tea/coffee in room and downstairs bar open 24hr

size, bed is very comfort, bathroom is renovated and the breakfast is pretty good

1. no safe in the room. 2. laundry service should be always available and instant.

only only only thing that i would change is the fragrance of their laundry detergent for towels

also, the hotel is pet friendly but upon arrival i was told to pay a supplement of 15,- a day which should've

breakfast timing is amazing, much better for people who wants to leave early

nice hotel with good breakfast and nice stuff.

the airport and to the city within walking distance you can find coffee shops, restaurants, self laundry and

please have a laundry service. i had to wash my clothes in the shower booth.

wifi is not good, keeps disconnecting and when it connects barely works

even my cellphone (iphone 12) couldn't get the wifi signal

room service food was disgusting, i got chips that were frozen

cleaned every day, fresh towels daily, cleaned up after our toddler made a mess, even did her laundry for free

we did the laundry service and it was great.

laundry

staff at reception, the privacy, close to public transportation and restaurants and markets, laundry,

who travelling with kids, if you are travelling with buggy, you might feel lift bit congested- too small

day the room was clean , the pool for kids and family is great, the breakfast is very good and various

friendly staff, comfortable and clean rooms, and fantastic food at the restaurant for dinner and breakfast

ordered room service and it took over 45 minutes - continental should have been faster than this

the service was fantastic, from check in to the bar & restaurant. great location .

day the room was clean , the pool for kids and family is great, the breakfast is very good and various

i have no idea, i have not used the restaurant! the services are good, laundry is fantastic!

the laundry service was not available in the afternoon

when i requested an iron, the laundry staff came and picked up my clothes to press it themselves

was in a room closed to the laundry and it was impossible to ignore the noise earlier in the morning

good location 24 check in great value good european breakfast has laundry

room service was not available for most things and were asked to go to front desk to get things

the wifi service was poor and we needed to leave our room to connect to it.

also the bar tender where i went for dinner at their restaurant

did not like the location there is no room service, the hotel looks outdated and

room service was fair, they come in early everyday to clean, and we get new towels and shampoos and

laundry service was expensive

pool is smaller in real life than it looks

cleanliness, location, friendly staff, pool and the 12 noon check out

small rooftop pool, will visit again

modern, comfortable, stonking wifi speeds 100/100, nice helpful staff, clean, great location

shops, laundry and restaurants close by

nothing really, it was very pleasant. the laundry service was very expensive!

water pressure and shower. sumeya (?) a room service worker was kind and professional.

no alcohol in the bar or tea making in the rooms.

there is no room service (to eat food at night) there is no bar and alcohol drinks

there were a few restaurants in the area and a very nice laundrymat on the next block

some might see this as a negative, laundry was too expensive for me to use

other than that, really good cocktails at the bar and a proper room

i liked the location and staff was very kind. breakfast was awesome and there were lots of food.

strong free wifi

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

laundry service is prompt

good, efficient laundry

the laundry service was on point

there is a laundry room with washing machines free for use, it would appeal visitors to have a longer stay

decent wifi

hotel, beautiful room with daily room service and bottled water

perhaps adding a vending machine or a 24 hour room service would have been a nice plus

cons : bed was too firm to my taste, and wifi was an issue since quite weak/patchy

room service is fast, staff are nice

they were so accommodating of an early check in, room change request, and general advice

breakfast was ok, staff excellent

the bar area was also very small

glass of wine and room service were very reasonable

also there was a self service laundry nearby

166 euro for laundry that cost 60 euro, they left the laundry receipt on by mistake

nice spa open 24/7

the facilities are amazing especially the spa and gym on the last

even allow us to have a late check out which is very convenient if you have a night flight

super extra king size bed. very good location. good breakfast.

it was also great that room service is available

wifi was very slow and poor in our room

mini bar water is not free

lifeless, small gym , feels like 3 star

walking distance to the mall, many restaurants and cafe as well as laundry shop

we also had a delay with the laundry service and had to ask about our clothes multiple times, always faced with

limited healthy cereal options at breakfast - sugary kids cereals or cornflakes

good options for breakfast, decent spa and gym

perfect, the location is really close to good restaurants and popular streets, the facilities - gym, spa and

me waiting for 1 hour to than tell me they cannot lend me an iron, i must send clothes to the laundry (that off

to collect garbage at around 12pm - combine this info with the one from the previous point • laundry service

nice clean room close to the university and saldanha. good wifi and breakfast

would like to have the option of room service, which this hotel doesn't have

wifi is excellent

the cost of laundry services was higher than anticipated.

warning to future customers, do not use laundry services on this hotel, i sent 4 polo shirt, 4 tee shirts, 4

wifi in my room was not working well, i made the complain and they moved me to another room without

the wifi was not so good, should be improved

i did not try the sushi bar next time it wont escape me :)

laundry service for a charge

were not friendly, we had to pay for almost everything from a safety deposit key to having room service bring

wifi access bad, very slow and sometimes didn't work. tv is really old

staff were incredibly friendly and helpful and we loved the kids’ toiletry boxes ( esp

room service was poor

rude staff breakfast was pretty shabby, instant coffee etc no laundry

laundry service is available and timely

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

not realy for small kids although we had 7year old daughter

we especially enjoyed the sauna / gym facilities and the breakfast

plase, nice room, esay to any transport, great location, groceries store very close, laundry close

hotel provides very slow cleaning service, however there is a self laundry services 2 minutes from the hotel

super friendly staff (joice ud83dudc99), rich and fresh breakfast buffet until noon, absolute silence in the

and the wifi on the smart tv didn’t work

continental breakfast didn't have any hot selections

service, communicated in my native language and spanish (which i appreciate), staff in the breakfast buffet were

the staff are exceptional, from the reception and concierge to housekeeping and breakfast services

nice bed and bathroom. good room service

was excellent staff were fantastic particularly nuno reizezo at the spa bar pool area

spa and pool is resort quality complete with pool bar service and snack options

only offered to send them off to their laundry provider which would have cost a substantial amount of money

sometimes they expected us to know certain things about services as if we are frequent visitors (laundry, taxi

it was a bit noisy near my room (101), looked like the laundry room was next door

they have a laundry service that is available only in specific times

room service in the morning wakes you up due to noise, even on the weekend

breakfast is quite good too and there was a laundry shop right next to the hotel, very convenient

window overlook other people's apartment and hanging laundry

we also wanted to get our laundry done so we found a pick up and drop off service and the reception didn’t

plus you then had to feed the meter from 9am to 6pm beds were ok for me but too hard for wife and kids not enough

would be great if the breakfast space is opened up for guests to enjoy their own food as there is no

the location is great and very good value for money. room service was included in stay.

bathroom easy access with electronic code and lift tea pot and tea are provided cups are clean wifi works well

wifi very weak. ac not working

wifi is not the best.

wifi connection doesn’t work after midnight

the location was great. laundry and supermarket are close to the hotel.

nice staff, clean rooms, lovely breakfast with live music

notified the front desk to look into the horrific air freshener they use in the entire lobby and bar area

separate enclosure within the room for kids with another tv was beyond our expectations and totally enjoyed it

no facilities room service closed at 22:00 need anything to your room the charge a delivery fee

got a complicated bathtub-box after the first night i got a room for disabled people above the laundry/kitchen

location (close to the metro, laundry services and supermarkets), the room facilities (the availability of a

no laundry service, noisy rooms, ac not working

breakfast simple, but tasty

room service very cold, heating was not working poor breakfast expensive on the main road, couldn't

same day laundry service would have been handy

a staff member gave us the wrong directions to an awful cafe they recommrnded and to a laundry that would take

no laundry service for whole weekend. i

the centre (25minute walk) to rua augusto arch so very manageable and when we wanted to give the kids a break

the family room was big and had 2 tvs, which the kids loved as they could watch cartoons on their side of the

price and location is perfect for transport options , metro is across the road, breakfast included was well

however the guy who manned the bar was really nice because he gave me some hot water when

breakfast could be much better, especially coffee water in flask is luck warm

the breakfast was fresh and offered a good variety

was perfect for what we needed, breakfast was more than enough, location is good you have a metro station right

i liked that there was a gym

staff could give a bit more infos about the spa and swimming pool services, and there is nothing in the room

free and fast wifi quality was perfect

no pool

the bar person was excellent really knew his stuff and recommended some lovely port and wine

the hotel has everything needed for a comfortable stay, including a gym and laundry facilities

the hotel is close to lots of things including a very efficient laundry for our clothes

very expensive extras like water, laundry service, mini bar!

friendly and professional staff, great bar with happy hour and fabulous breakfast

the wifi didnt reach our room so we had to sit in the lobby to outside our door to get on.

swimming pool, which is very tiny for the amount of rooms and full of kids jumping and obviously keeping you

we were family with two kids, we took the familg room and honestly the hotel shouldn't offer such opportunity

could have been a little more substantial for 8 euro, but kids did eat free

air con too cold in breakfast rooms and bar area

the breakfast is well balanced, varied, good for kids and for health nuts alike