has laundry room

was no wifi at all over the whole weekend

i liked kitchen area in room

had a small kitchen sink (though not a kitchen)

the kitchen area

the 2nd level by the laundry room smelled really bad

no laundry

red cross placed us in this hotel with my family and i with the knowledge of the hotel is pet friendly

it was very uncomfortable being that we had kids with us at the time, we’ve stayed here multiple time in the

the breakfast is good and hot nice place to eat.

the beds afford the best possible nights sleep and the indoor pool was off the chart enjoyable

no room service at all on a two day stay even though sign in room says wayer and snacks refilled daily

cleanliness,pool,gym

part of hotel under construction, pool and hottub looked a bit dated.

there was lots of yelling kids at pool

very clean. good breakfast.

breakfast was great and a good variety of choices each day

clean, updated, pool, fitness center, centrally located

friendly staff, airport shuttle, breakfast, everything seemed new and clean.

i didn t need the wifi

liked the amenities of the hotel especially the laundry room

free laundry, great beds, good staff

beyond that, the rooms are clean, and well-maintained, free laundry facilities, each room comes with a kitchenette

access to laundry room/ gym and no extra charges

the hotel is packed with amenities like fully stocked kitchens and free laundry

laundry facilities were good

down i found was there was no change machine in the laundry room

she was receptionist and laundry

she was doing laundry and was gone for around 10 minutes

) was collecting laundry from the laundry room

the pool and hot tub

advertised a pool and hot tub, but when we got there they said it was closed

spent hours trying to operate it until finally got room service to do it

brought us towels, explained the airport shuttle and extended parking, very friendly and knowledgeable

thing was the pool area could use a slight make over

wifi was good

adequate wifi

complimentary breakfast not provided

information we received said the hotel had room service

the staff members were very friendly from the driver of the shuttle bus till the room service team

confirmed twice with front desk that hot tub was open and that they had guest laundry

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was

there was no bag for dirt laundry

laundry & snacks/food at front desk was a great bonus

also loved the free laundry

pool table,,bar area and the room layout

gym could be better

is pet friendly and truly is not a side comment but really show love to those with pets and

shuttle is run in an efficient way

no stairs which we requested and there was a first floor laundry

i was told 2nd shift didn't do laundry & there were no more clean towels

no toilet paper all machines in laundry room broken (promoted amenities)

the size of the room and fu kitchen.

stains all over it pee and other stuff,room and hallway smelled like urine desk clerk had kids running around

rooms were great and liked laundry facility

do not take the room close to laundry, you will hear loud sound during night.

property was clean, quiet and had a guest laundry which i used

laundry service is on the 4th floor, costs about $6 to wash and dry per load

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

after an hour he went to laundry area & they gave us towels

plenty of free parking

the pool water was very cold

the shuttle lady driver so sweet and

breakfast, was ok

pool and laundry room,

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused

pool was under renovation during our stay

the breakfast was really goood, a lot to choose from.

the hostess in the breakfast room was not as professional as i would've expected.

wifi; seems like couldn't connect without giving a lot of personal info/signing up

selected this hotel because of the indoor pool

the wifi did not work and all the staff did was give us a 1-800 number to call and they still couldnt

pretty hotel with great pool & hot

very comfortartabe, nice indoor pool.

breakfast is pretty good. fitness center and laundry machines available for use

property was very clean and well maintained the staff was great and the little kitchen was great to have in the

the kitchen was

$182 room, charged $282 beware $100 pet charge per night not stated at time of booking

the room was clean, they took pets and morning staff was very friendly and helpful.

friendly staff and the breakfast was good

the pool had to much chlorine.. had. salt taste

also had free shuttle service to the hotel from the airport and to the rental car center

had a big kitchen, living room, huge bed room and whirlpool tub for only $130 for the night

quietness of rooms and good breakfasts.

was no laundry soap in the dispenser to do laundry had to go out buy your own not cool

weekly rates made multiole relocations easier, tgere is a gym, laundry, free breakfast and delicious coffee

breakfast could be chosen different, n take out laundry room garbage on time

cool refrigerator, stove, microwave, dishwasher, and laundry on site

laundry area was clean but only 1 washing machine

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

room had an odor of previous guests cooking and dirty laundry

only issue would be laundry area and you have to pay to clean clothes

we stayed for four days, one thing we didn't like was the laundry system

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

had to wait for them from laundry i was told

had everything i need including laundry

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

service is horrible, no electricity when i arrived, so i couldn t check in, you have to pay for wifi which is

handy off the freeway, pet friendly

no place to do laundry

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no laundry bag in closet

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

gym. bed was comfy.

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was

the staff was awesome and they have the best breakfast

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

breakfast service area, the waffle maker is a nice touch

clean good location would like full kitchen and complimentary breakfast

self laundry facility was in the hotel

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

was looking for hotels with a pool

ample parking was available

terrible laundry staff

great laundry facilities and easy on and off the highway

great having the laundry room but many of the machines were broken

there was a kitchen and livingroom

the kitchen area was my favorite

no breakfast meat

kids were running around the lobby shirtless and sitting at the bar so we couldn t get a drink or

beautiful hotel, nice pool, wonderful breakfast.

the hotel had a small bar with reasonably priced items

i'm sure it's due to covid, but the bar and restaurant area was not open

there is no guest laundry

overall comfort. wifi good

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

nice flat screen tv with hd programming. wifi worked well.

i didn[t expect the breakfast that you offered. it was great!

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

guest laundry washing machine was broken

plenty of parking but didn't like how the back parking lot was so dark, not enough lights

and had to get to the airport early so we didn't use most of the amenities, but we did use the pool and that

wifi was good

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

grab n go breakfast was kinda less than stellar

liked best that the room was a nice size and included a kitchen sink and stove and other things that make a

the breakfast was only oatmeal

parking was a bit tight, but overall, no.

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

i also wanted to use the guest laundry which was also not

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said

told there was a laundry room on the 3rd floor

dont plan on clean laundry

the onsite laundry facility came in handy, as we were there for a week

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

laundry room was out of order my last 2 days

the parking

location, amenities including laundry, room layout, price

staff was friendly and helpful, laundry room had 3 washers and 4

parking area away from the lobby was not well lit

hotel allows pets

the room was clean and neat with a nice kitchenette. it was nice to have free wifi and a fridge.

the breakfast was really good and the bed was extremely comfy.

nice hotel plenty of parking

parking around back, several vehicles and a service truck parked close to the door all weekend and

and i specifically chose this hotel for the pool

the room was beautiful, the staff was wonderful, the pool was very nice, and the breakfast was surprisingly

also breakfast was excellent

i loved the breakfast.

said that is all that is left, but as we were making our plates he was taking food back to the kitchen, i thought

large room, pet friendly, indoor pool, nice staff.

bar being in the lobby and closing at 10pm on saturday night

laundry, parking, dining locations are convenient and meet my needs

we called down to the front desk once we settled in our room to ask for the wifi password and the guy that

closer to places also you can bring in a pet

room was dirty and smelled like smoke even tho it was a non smoking room, people standing on the second floor

it was a place to stay and they were pet friendly. no bed bugs.

the staff was helpful and friendly. the breakfast was good.

breakfast was simple but good

it was nice the breakfast area was open 24hrs so we could grab some silverware to eat and grab breakfast super

enough parking space. clean bathroom.

food/gas nearby as well as continental breakfast

no quarters for on site laundry

towels had an over bearing smell of a maple syrup not a laundry soap smell

my room wasn't ideal, 115, near employee break room, and laundry

the wifi was terrible and i was trying to work. the indoor heated pool was freezing.

the hot tub wasn't working and the pool a bit cold but otherwise, everything was terrific.

laundry room was too small

extremely rundown ice machines not working no quarters for laundry etc. i could go on..

the laundry on floor 6 was out of order

the laundry doesn't work on either floor

also the laundry facility was terribly messed up

no towels room not that clean and no laundry bags

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could

originally added extra items to my room service tab

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

the bed was great nice tv room service was great

nice corner view breakfast was excellent

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

great bar and restaurant

staff in the kitchen were wonderful

but the pace of seating overpowered the kitchen staff

upgraded our room so we each had our own bed; which is a godsend when you have 2 bickering kids who have been

walls are gross, kitchen stove sticky, the floors were not washed there were spill marks and sticky stops all

the pet area had feces everywhere

the roaches in the room the homeless living in parking lot

bed was uncomfortable, room was dirty, kitchenette was barely functional, bugs, and the bathroom was

parking lot had several large holes in the pavement

that we didn t like although it would be nice if they had a laundry facility in the premise

was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and the gym within the

breakfast prices. we have 3 kids, a family of 5.

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

bar and lounge on 2nd floor and the choc

then after our second day nobody cleaned our room or took dirty laundry

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

there were no laundry bags for dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

awesome location, excellent room, and amazing breakfast.

breakfast was excellent

no room service or a parking lot

the room was right above a loud bar that was open until 2 am

plenty of room, nice kitchen

housekeeping left dirty laundry throughout the hallway til 8ish

the restaurant and bar was closed aswell as the pool and no breakfast was served

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

went well from the check in to the restaurant for breakfast

the gym i loved, staff was very good bobby the valet was excellent

had pet area that the dogs were curious about but didn't make full use of

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

the king suite was way better then expected , room service was worth every dime .

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the vault bar was the best bar i have ever been to

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

the pool and hot tub were perfect for the kids

it took several times to get access to the wifi since my last name was spelled incorrectly but the front desk

pool not working, cable not working, wifi not working and breakfast not too good.

nothing working in hotel pool broke ice machine broke elevator not working

husband was on business and he liked that he had room to park his pick-up truck with a 35ft trailer attached

free breakfast, too

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

pool and spa were used, as was the gym

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

also the shuttle service to cleveland clinic hospital is god sent

breakfast was super: well stocked, big variety, tasty

laundry on site

also pool and gym were both down

breakfast was nutritious and healthy. the coffee was good. i liked the tea as well.

even though i didn't use them, the fitness area and pool looked nice as well

i loved that fact that it's very clean. the breakfast was good. and they have a pool.

we had to go to the linen/ laundry room to get extra towels

pool was nice

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

only had an outdoor pool

guest laundry was easily accessible

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

access to workout room laundry room

staff are petty theives who steal change and laundry quarters

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

we loved the outdoor pool

more parking.

we loved having a big kitchen

i like that we can open the window for fresh air. also like the laundry facilities.

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

they can improve the gym, but more equipment

we booked the room to have alone time away from the kids at home

breakfast bar attendant

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

loved the room with a trundle option to allow kids to spread out in a hotel room.

kids loved the trundle bed

loved the room with a trundle option to allow kids to spread out in a hotel room.

eyes burning and some kids in out group broke out in rashes

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

parking and accessibility not convenient

the pool was very very cold!

very little parking close to the front

the room i received was not well vacuumed and old laundry baskets were

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

to many kids and not enough adult supervision

was clearly advertised as being with top golf

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has

it s included in the stay not just that you have breakfast specify what is required like paid wifi for example

my kids slept on the floor

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

parking lot was small, and at times a very tight squeeze

kitchenette and second tv in living room and the free happy hours reception.

they also had a pool and small gym

check-in in there were dirty room service trays on the floor in the hallway, including one in front of our room

the restaurant and bar were excellent

you shouldn't need paid wifi to utilize

laundry machine and dryer only takes quarters so you need 10 quarters each to pay for the 2

comfortable room, 24 hour laundry room, 24 hours free drink

we had a small dinner table in the kitchen

one gentleman helped my husband bring breakfast up to our room and they were never bothered by my 1 year olds

very spacious, kitchen was very nice

exercise room, laundry room, & outdoor fire pit.

free laundry, free coffee, very

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

rooms were comfy and clean, even had laundry on

- neighborhood was a little scary - they don t sell laundry detergent

near cleveland hospital. laundry services

nice to have laundry facilities and exercise gym

- no laundry bags, no in room directory (e

i noticed there was on in the laundry

close to the hospital and laundry facility on site

convenient with laundry and gym room

the restaurant and bar were not very impressive and the wait staff was not attentive.

it's difficult to get room service to answer their phone.

our room service dinner was excellent

asked about wifi handed a card said just do what it says

pet friendly. very good breakfast

room next to us had noisy kids, but i understand that that happens, sometimes

pool needs some type of ventilation, its like a sauna if you are just sitting in there watching

oh and the pool temp was perfect

easy access to interstate. lots of free parking. wifi was very good.

they did not salt the parking lot and it was a sheet of ice in the morning

bar/restaurant area could've been open since the pool was open and it advertised starbucks coffee and that was

beds were uncomfortable in middle of night hear kids running up and down hall and slamming doors

pool to small and no hot tub

upper floor rooms should ve been available because the parking lot wasn t very full

room was tidy, there was east wifi access, the tv in the room worked as expected

breakfast was yummy.

breakfast was great room was clean. great parking.

breakfast was and fresh, we love feature

pool could have been 82 to be more comfortable.

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

both restaurants plus room service were top notch

the breakfast buffet on the 14th floor was exceptional

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

went there to stay because it was a trip job and i went specifically to that hotel because the laundry and i

breakfast bar was very sparse

also, the pet fee of $25 per night was too high

good location, pet friendly and offered a decent breakfast selection

the smoking area is immediately outside the entrance and that area is just plain stinky