my room wasn't ideal, 115, near employee break room, and laundry

towels had an over bearing smell of a maple syrup not a laundry soap smell

no quarters for on site laundry

i liked that they had patios they had a fire pit and a pool table the whole experience was great

pool and gym were great! big room

front door was propped open (had been during the day as well) and the back door leading to the parking lot was

the roaches in the room the homeless living in parking lot

to stay elsewhere, and were not very surprised to see the local police arriving as we left the parking lot

smelled like smoke and the kitchen area looked well used

the pet area had feces everywhere

it took several times to get access to the wifi since my last name was spelled incorrectly but the front desk

staff was very friendly, breakfast excellent, shower was goid, and room was clean. it was quiet.

the rooms were clean and the breakfast had a lot of options.

husband was on business and he liked that he had room to park his pick-up truck with a 35ft trailer attached

like the idea has inside pool with family allways enyoy it

large room, pet friendly, indoor pool, nice staff.

room was located to a connecting room where it seemed as though there was a dozen kids in there making so much

plus this one had a bar right of the lobby that also served appetizers and flat breads if you wanted something

good easy to get to location easy on and off the highway lots of amenities bar in the lobby

rudeness of many guests, the non-stop horesplaying in the pool with the kids and parents, the overwhelming amount

the hotel's fault, but there were kids running up and down the hallway and were being very loud

breakfast was great except no milks for young kids over all not big deal

all the parking spots nearest the door were restricted but there was a snowstorm going on.

pretty much the same breakfast every day.

great breakfast!

staff was friendly and helpful, laundry room had 3 washers and 4

location, amenities including laundry, room layout, price

breakfast was instant oatmeal and danishes. i prefer a hot breakfast

very strong odors (pet, smoking, body odor, etc.). will not be staying again.

the last two stays my rooom smelled like dog. they allow pets but i want a pet free room

dont plan on clean laundry

the onsite laundry facility came in handy, as we were there for a week

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

laundry room was out of order my last 2 days

the parking

comfortable room, 24 hour laundry room, 24 hours free drink

laundry machine and dryer only takes quarters so you need 10 quarters each to pay for the 2

cleanliness. friemdliness great breakfast!

liked how they opened the pool with covid 19

pool closed at 10, that was the only reason that we came but we still managed to have a good time

to park in a parking deck instead of at the hotel but the hotel covered the cost of the parking deck

great location, large rooms, breakfast included, friendly staff & pet friendly.

the hotel had a small bar with reasonably priced items

the pool was being maintained the second night and was empty and i have 4 kids

not a very good reception area for checking in not separate from bar and dining

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in

the smell of laundry detergent on sheets

i also wanted to use the guest laundry which was also not

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

there is no guest laundry

the lady in the breakfast room was super nice

clean and comfortable rooms, great breakfast options, close to crocker park & huntington beach

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

breakfast was great

laundry, parking, dining locations are convenient and meet my needs

desk clerk stood outside smoking, and when i went to check out he just said,

uncarpeted no early check in, kind of sour man from india or pakistan on desk

we called down to the front desk once we settled in our room to ask for the wifi password and the guy that

room was dirty and smelled like smoke even tho it was a non smoking room, people standing on the second floor

although the breakfast area was open at all times, it was minimal

breakfast was simple but good

enough parking space. clean bathroom.

room was clean and comfortable, breakfast was available any time, very nice staff, good price.

breakfast was good

the breakfast was fine

breakfast was yummy.

breakfast was above average for sure

everyone was very nice. hot tub in room nice. breakfast very good

full breakfast was so good, lots of variety and very tasty

went there to stay because it was a trip job and i went specifically to that hotel because the laundry and i

they are pet friendly and offer breakfast.

good location, pet friendly and offered a decent breakfast selection

room was very confortable & updated. breakfast was good.

hot breakfast, friendly staff.

lots of fruit flies in the bar area

comfortable bed and nice decor, free parking & wifii, coffeemaker, mini fridge & microwave

i loved the bedroom, the bathroom and the convenience of parking

pool to small and no hot tub

hotel provided wrapped bagels, toast and a toaster along with bags that contained cereal, granola bar and water

we didn't have a tub for the kids.

room next to us had noisy kids, but i understand that that happens, sometimes

it was nice and quiet. the staff was wonderful and breakfast was great.

though there were only 4 other guests in the large building they put us next to a room with 3 kids in it that

complimentary breakfast /indoor pool

i was told 2nd shift didn't do laundry & there were no more clean towels

no toilet paper all machines in laundry room broken (promoted amenities)

no stairs which we requested and there was a first floor laundry

not a good breakfast... very little to choose from.

may have been loud wild kids

5 hour drive, someone tampered with my car in the parking lot and derailed our entire first day of our trip

couldn t connect to the wifi. room in poor shape.

pool wasn't open

the nightly rate, i understand this isn t the hotel s fault (no breakfast, no pool, limited gym) but i felt

the wifi did not work with my chromebook laptop

breakfast is pretty good. fitness center and laundry machines available for use

better wifi

loved the wide variety of breakfast

we had asked for early check in

love rooms with kitchenettes

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

the reason was airport shuttle, breakfast and laundry facilities with the bonus being a pool

there was no bag for dirt laundry

laundry & snacks/food at front desk was a great bonus

confirmed twice with front desk that hot tub was open and that they had guest laundry

free wifi and free parking added bonuses

to airport, shuttle service and parking for airport

was very pleasant and room close to the parking i had a ada room was very good not a roll in shower but a very

wasn't working and they didn't have a sign hallways were hot and elevator smelled horrible and no room service

outside of our room when we arrived, there was a room service tray of partially eaten food on the floor in the

spent hours trying to operate it until finally got room service to do it

brought us towels, explained the airport shuttle and extended parking, very friendly and knowledgeable

thing was the pool area could use a slight make over

nice staff, clean and comfortable. good shuttle

advertised a pool and hot tub, but when we got there they said it was closed

also loved the free laundry

i also liked having a pool table & bar available in the lounge area

room,beautiful shower,beautiful pool and lobby,the room was small but you couldn't really tell because of the

received great front desk service and appreciated the early check in approval

isn t the hotel s fault, but there were a lot of kids there

she was receptionist and laundry

down i found was there was no change machine in the laundry room

she was doing laundry and was gone for around 10 minutes

) was collecting laundry from the laundry room

laundry facilities were good

access to laundry room/ gym and no extra charges

full kitchenette, wifi and even a small laundry room onsite

the hotel is packed with amenities like fully stocked kitchens and free laundry

love the free laundry facilities

beyond that, the rooms are clean, and well-maintained, free laundry facilities, each room comes with a kitchenette

the breakfast was delicious with plenty of variety

airport shuttle and parking while gone made things so much easier

breakfast was great and a good variety of choices each day

clean friendly staff airport shuttle

it would be great if there were more than two handicap parking spots

has laundry room

i liked kitchen area in room

even tho it was a smoking room

loved the kitchenette but wished they had individual coffee maker in the room.

was no wifi at all over the whole weekend

the 2nd level by the laundry room smelled really bad

no laundry

friendly staff, cheap shuttle, super comfy bed and linens.

could definitely use some upgrades. it was fine but kids concerning after dark.

good chili at the bar. good waffles at breakfast. nice staff. comfortable.

kids swam in the pool and got a chlorine rash- something that has never happened before with them

no kids running the halls

they have a restaurant and a bar on site with great food

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

walikg distance to a nice local bar for

i said i already did they told me to find one of my maids she said i have no towels i said the laundry room is

the broken globe in the bathroom. not safe. pool out of service.

there was plenty of parking for my pickup and trailer close to my room

unsavory looking people loitering in the parking lot

the pool didn t have any water in it so we couldn t swim.

the smell was unbearable long day on the lake we decided to stay but i slept with my clean laundry smelling

i want a smoking room.

the pool was closed

pool had a lot of leaves and deck furniture skimpy - only one small plastic table

swimming pool was not open

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

were fumes from the laundry pervading the entire ground floor

rooms were great and liked laundry facility

do not take the room close to laundry, you will hear loud sound during night.

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

after an hour he went to laundry area & they gave us towels

pool area was clean

close to the cle airport and shuttle is 24/7

the convenience to the airport and they offered a 24-hour shuttle service

small but nice gym and pool

pool and laundry room,

-free parking - the pool (to relax, it s not an olympic pool) -close to

cleanliness, location, pool, room and breakfast.

great variety for breakfast

breakfast was wonderful

com about free parking

breakfast area was very nice with a lot of seating

provided a shuttle service to the airport

food for breakfast and had a shuttle waiting for us

the shuttle from the airport was convenient (call and they come get you) and the shuttle driver (billy)

weekly rates made multiole relocations easier, tgere is a gym, laundry, free breakfast and delicious coffee

staff and laundry area locked for guests only

cool refrigerator, stove, microwave, dishwasher, and laundry on site

the clerk just said she was only there to do the laundry and wasn't very fluent in english

daily that the laundry room would be available to use, but alas, t'was not to be

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

we stayed for four days, one thing we didn't like was the laundry system

only issue would be laundry area and you have to pay to clean clothes

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

room had an odor of previous guests cooking and dirty laundry

no laundry bag in closet

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no place to do laundry

breakfast was okay, i didn't like the sausage but that was the only meat choice

the breakfast was very good. all the staff was excellent--very helpful and friendly.

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was

room smell old and no breakfast which i expecting with the price per night $83 parking is very good a lot of

breakfast service area, the waffle maker is a nice touch

you even get a full breakfast with belgian waffles

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

had everything i need including laundry

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had to wait for them from laundry i was told

the wifi is non existent

customer service no freash towls room smelled bad no fresh towels no wifi password

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

self laundry facility was in the hotel

wifi was terrible..no continental breakfast..bad selection of coffee in room

location, how easy it was to find, and the fact it was just across the parking lot from our conference

terrible laundry staff

great having the laundry room but many of the machines were broken

great laundry facilities and easy on and off the highway

location, parking

the second had duct tape over rips in the carpet, the door looked like it had been kicked hard, the bedroom

also the laundry facility was terribly messed up

of 2 elevators broken, ice machine on my floor was broken, laundry machines for guests was out of order, needs

the laundry on floor 6 was out of order

extremely rundown ice machines not working no quarters for laundry etc. i could go on..

laundry room was too small

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

cab or shuttle ride to the casino or east 4'th

originally added extra items to my room service tab

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

in room breakfast was excellent

nice corner view breakfast was excellent

the bed was great nice tv room service was great

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

it was kids run up and down the hallway all night kept me up

rooms were nice, gym was great and clean presentation.

but the pace of seating overpowered the kitchen staff

great bar and restaurant

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

there were no laundry bags for dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

questions cleanliness of laundry

that we didn t like although it would be nice if they had a laundry facility in the premise

we didn't have breakfast at the property

staff was great. we requested early check in and they were able to accommodate.

breakfast was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and

bar and lounge on 2nd floor and the choc

housekeeping left dirty laundry throughout the hallway til 8ish

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

they had an immaculate gym

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at

i like free breakfast and wifi.

no room service

i had reserved a room with a fireplace and for the second year in a year, i did not get one

there was a full kitchen and fireplace

breakfast bar was very nice; 5 min walk to baseball stadium; 15 min walk to rock/roll hall of fame

early check in, friendly staff, location.

the hotel is not serving room service i assume to covid

on site parking very dog friendly room service food tasty

room service was incredibly over priced.

the amenities such as the roof top bar and downstairs restaurant were out of this world

also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

great gym

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

we went down to the bar to have a few drinks and the bartender was friendly and professional

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

we're here to get away from our kids but were woken up by kids in the next room carrying on at 730 am

i asked about the hotel shuttle, the response was 'it goes to the hospital'

first room 125 they put me in was noisy, next to laundry, they moved me to another room

the parking lot wasn't even half full

pool door was always locked (even during hours when the pool was open) and you had to ask the front

small pool but great time.

the facility was clean from the rooms, to the hallways, all the way to the pool

minor, but it would have been nice to have scrambled eggs and sausage or bacon as an option for breakfast, but

looked like they came out of a box and were microwaved, there was a pool but it was empty and not in

breakfast was good and everything we needed we were able to walk to

the parking lot had potholes in everywhere weeds growing in the landscaping everywhere

clean, quiet, friendly, specially pet friendly!!!!!

rooms were comfy and clean, even had laundry on

very clean, and very clean laundry,

free laundry, free coffee, very

i liked how i could do laundry at any time

exercise room, laundry room, & outdoor fire pit.

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

the self service laundry was great and the shuttles to and from the hospital was great as well.

the pool, laundry, and gym were open

laundry room

near cleveland hospital. laundry services

convenient with laundry and gym room

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

suite had a nice kitchen area and comfortable king sized bed

when asked, we received hal-hour later a thin blanked which didn t keep kids warm enough so that they didn

temp control in rooms which were set at 80 degrees, too hot to sleep the wifi didn't work the television didn

the gym was clean and well equipped

access to cleveland clinic and ease of obtaining shuttle service as needed

electronics, tv and wifi could be better. dated

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

weren't enough dishes in the kitchenette for two

breakfast felt underwhelming

it was a real apartment with a full kitchen, breakfast bar, living room area with couch and desk, sleeping

very friendly breakfast survers

clean , location , shuttle , breakfast , staff

wifi was not free as indicated on the website, you had to become a hilton premier member to get the

got accused 3 times and profiled for smoking in the hotel room

location .. amenities .. bed comfort .. early check in ..

loved the shuttle and the warm cookies and comfy

we had appointments with the cleveland clinic and was pleased that we had a shuttle

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

paying for parking. breakfast was just ok.

the bar was closed

beds were very comfortable and that we had free shuttle service!!

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

clean and conveniently located included wifi and tv streaming was awesome too

the shuttle and valet parking are terrific bonuses

the shuttle and the friendliness of the staff.

higher toilet, had a very noisy shower door, office had no quarters to facilitate laundry machines

the hotel was clean and staff was friendly. the breakfast was great! clean pool

the hotel was clean and staff was friendly. the breakfast was great! clean pool

my 3 year old and i made great use of the pool

the staff was very helpful and friendly. the breakfast had a nice variety of foods.

it was a smoking room

room service, room was extremely small, bath tub was disgusting and was not properly cleaned, old

location and pet friendly

smoking

pet owners

parking lot lights are very bright, which is wonderful, but the curtains are not room darkening and

it was pet friendly.

parking is close

customer, an older gentleman who seemed to be in town for business who wanted help with the wifi and got brushed

pool could have been warmer eye wash in their front desk first aid kit had expired

needs really replacing its sunken in the middle and of course the towels are too small and the laundry detergent

the chuck holes in the parking lot.very noisy at night

charged an extra $100 pet fee because of some scratch on the floor that was clearly from poor clearance of the

friendly staff. pet friendly hotel. drive thru check in window

the beds, cleanliness and the parking was convenient

breakfast was good

were roaches and bed bugs in our room pool looked like a swamp couldn't go swimming water was nasty

first time i have stayed here. i was very impressed. hot breakfast was a real plus.

parking lot wasn't salted and it was very icy which could be expected due to ice storm but could

did not serve a full hot breakfast as indicated on their own website

the laundry room was only one machine and occupied the entire time by long-term construction tenants

was you could only enter the building through the front entrance makes it hard when it comes to parking and

no wifi

parking was good

hotel was very clean and lots of parking for our truck

it was a newer hotel in a safe location. nice lobby, pool and guest laundry room.

guest laundry

peaceful setting, convenient location. very clean. excellent workout area and breakfast.

can t name just one thing , everything was exceptional, the staff, the room, the breakfast bar, the pool and

a suggestion is in the pool area when the kids got out one of our girls, that was walking out of the pool and

ice machine worked, laundry room wasn t open, pool was down

pool and workout area

drink glasses on the breakfast bar greasy felt unclean

only one of the gym machines worked so i couldn t get a good workout

would love to see them put in a walkway between the parking lot and the entrance in the front of the hotel