enough good parking

the kitchen had no plates, glasses, silverware, or cookware so if we had planned to stay for an

hotel hired snow shovelers to clean up the parking lot

we wish breakfast had a better variety but were still happy with it.

the rooms where a good size and it was nice to have the kitchenette.

nice b fast. good pool. nice room.

no shower in pool area

clean, friendly staff, great breakfast

they had a very good continental breakfast. everything very clean.

this hotel was outstanding!! great staff. easy location to get to. wonderful gym.

suite with full kitchen and couch

i love this location. always kind and clean. the pool area is amazing.

outdoor pool, breakfast was great, the kitchenette in room. cleanliness

i especially liked the option of room service everyday

had it all - courteous and helpful staff, comfortable and spacious rooms, a quiet setting, easy parking, and

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

the breakfast is also good for the price

very helpful, breakfast was good. pool open until 11pm, it was amazing!

rooms are big for value. having a kitchen area helps out with kids. shower pressure was awesome.

nice pool although chilly room. great breakfast. comfy beds

laundry room in the main building was nice , staff were very nice

having a kitchen, pool, friendly staff, able to borrow kitchen items and games.

pool was closed and it was hot!

pool area was very small and not private.

the kitchen had all the things we needed for our stay, it was nice to have those added amenities

room was right across from kitchen and laundry room and close to front desk

not enough parking.

the pool area was very clean and there were towels, unlike many places

i wasn't able to log into the wifi so i just used my mobile hotspot

pool was under construction so wasn't able to try that out unfortunately, but didn't disrupt the

no laundry facilities

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

that they don t have a laundry machine s specially when you stay with a kids

microwave in the rooms and going outside to do laundry

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

kid friendly. has a laundry room.

there was laundry, office area and workout

good continental breakfast

breakfast area is packed when hotel is fully booked.

location, staff was so friendly and helpful, breakfast was very yummy, pool and spa warm and clean

that we wanted for a nice weekend bar restaurant swimming pool jacuzzi was available

great rooms, good size. gym was well equipped. pool and hot tub were open. nice stay

clean room. polite staff. decent parking accommodations.

pool gave 2 of my 3 kids a rash possibly over chlorinated

we also visited the bar and the bartender didn t know anything and told us they thru him into the situation

it was also really nice to have a pool, hot tub, workout room, and laundry room

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

breakfast is great and having the laundry was really helpful

the room was very clean, as were the lobby area and the pool

needed more handicap parking

no guidance of laundry service.

the pool was open but laundry and breakfast and everything else wasn't.

the staff in the kitchen working the breakfast area were extremely friendly!!!

easy parking, clean, comfortable bed, courteous staff, good breakfast

treadmill in the fitness room is out of order

the 17th floor; bed was very comfortable, room was clean with no odor from the air conditioner, pool stayed open

there was plenty of parking for us who travelled from out of state

kids baseball teams everywhere

the best pool ever. the outdoor landscape. the fire table

very comfortable, room was clean with no odor from the air conditioner, pool stayed open late, bar and kitchen

huge room lovely staff super convenient the freeway beautiful breakfast in a beautiful

the location was easily accessible off the highway close to many attractions plenty of parking

clean, nice room, pet friendly, staff friendly

the breakfast bar has affordable, great food and coffee

easy going and no pet fee

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

interior was well put together everything looked nice the pool was clean and was not overwhelming with the smell

syringe and liquor bottles in the parking lot which made me feel unsafe when i had to walk my dog

no kids in the pool:)!

my kids were complaining of the cold

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

fact that you have to walk through the bar area to get to the pool

light pet smell

breakfast was always fresh,and kids love the fresh cookies and hot beverages offered in the lobby

pool and hot tub in working order. hotel upkeep is good

love the location close to normandale lake and having the free laundry facilities was really great

work out room is attached to the laundry facility which made it

they offer free use of their laundry area which was a huge help for our family

laundry, breakfast and some evening meals

i also appreciated the free laundry machines and workout space

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

that they only had one laundry location

laundry was unavailable and i had to find a laundromat before leaving town after check out

mike in the kitchen made special dishes and made it a point to make sure your food was delicious

bar is bad

this is a nice location, breakfast included, laundry room has only 1 washer 1 dryer 2

there were vending machines and ice throughout the hotel, as well as laundry on one of the floors (detergent

the guezt laundry took way more then the $2 it said it would cost.

pay quarters on the laundry machines; various ice machines didn't work; cost of snacks was extremely high

loved that there was a laundry room available.

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

sounded like laundry spin cycle

only one ice machine. hotel looks dated, no laundry soap.

great breakfast

spa/pool open all night would be nice

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

clean laundry in the main lobby being folded

it was somewhat outdated, but it was clean, room was in good shape, pool area and exercise room was nice

clean,quiet,shuttle

there was a bar and grill/restraunt on site

they also have a swimming pool, laundry facility and more

had guest laundry and a hot breakfast which was really good

laundry, price, breakfast, room size.

pet friendly hotel

i just wouldn't stay here without my kids because of the swimming pool occupied with kids all times

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

the room smelled like dirty laundry in the gym locker

there was garbage left in several areas, and despite requesting room service, it was never provided

checked in very fast, and went in the pool, and hot tub

kids partying across the hall

was hair in the breakfast, the hotel smelled like moldy laundry, and we got bed bugs from there

the free breakfast isn't anything to write home about, but it was adequate for a quick bite before check-out

so clean,here, excellent the breakfast was very nice,

the street (walking access) quiet rooms and neighbourhood hispanic food truck in parking lot breakfast was ok

were great,and there's a food truck in the parking lot so if you want a snacks is only steps away

laundry is more experience than that at best western

that's just me, the kids loved it though

disappointed in the breakfast options

great breakfast because they offered gluten-free muffins and bagels.

we didn't use the pool or gym

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

only complaint could be noise level of kids running the halls very late in the night.

having the breakfast ready to go and lots of tasty options, which was especially great with young kids

didn t like how the parking lot wasn t plowed at all during the snow storm which made it hard to get in and

excellent breakfast with numerous choices for us and our kids.

musty smelling hallway leading up to room from back parking

person walking around in parking lot when we got there, late that night and in the morning when we left

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

there was a strong smell of smoking through out the building

laundry room is coin-operated without a coin machine, and the front desk can't make change on the

the room was very cool with the ice machine, fridge and laundry basket.

laundry area smelled like mold or sewage when in use. the smell filled the elevator area.

cleaniness and i always had parking available

location, easy drive to mystic lake casino.

full size fridge and even cooktop and kitchen sink (which i had no use for as i was just there for a night's

my room had new carpet and granite counters with a new kitchenette

all of the ice machines were broken the fireplace in the room worked when it wanted to and when not turned on

was a great value for us the room huge new and airy checking in simple breakfast okay

especially the hot tub for the adults

comfortable bed. clean and quiet. breakfast was good but they need more variety to pick from.

pool was awesome breakfast was very good lots of choices would stay there

wasn't able to get extra blanket overnight. staff didn't have access to laundry.

the laundry room was very dirty

waiting for towels until the next day because laundry was not done

not sure if they don't do laundry or what

laundry hanging from balconies

only complaint i had was difficult to turn on tv and wifi

it was very clean and the kids loved the pool

it s near my family and has spa suites.

there also seems to be some people camping in the parking lot

stinky rooms, homeless people hanging around and police driving around the parking lot

hotel states online that there is an onsite laundry facility and while i was greatly appreciative that the woman

room smelled. small tv. no laundry bag. old towels. terrible toilet paper.

great location. not busy. microwave and fridge in room. laundry facilities available.

room wasn't completely clean no pillowcases on pillows had to ask for them at the desk no laundry bags looked

and employee was so loud dog laundry at midnight

asked for the quietest room and got one that backed up to the guest laundry and ice machine

great location near my planned visit, out of city.. parking was good with handicap availability

provide a good breakfast

no airport shuttle and too expensive

close to casino. clean

room layout for traveling with kids

sink in kitchenette did not drain

solid breakfast, great pet accommodations

room was dirty, smelled bad and a hotel staff walked in (the other hotel) so for the safety of my kids i did

great location, friendly staff, comfortable and clean rooms. great breakfast!!

i liked the workout room and the laundry room

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

it was also good to have access to the laundry

functional layout, great for the business traveler who likes a work space, and basic kitchen.

everything was perfect! especially the staff. breakfast was great. would definitely stay again!

jacuzzi, swimming pool, nice breakfast, clean room.

the pool was out of order which was extremely inconvenient when that's what the kids look forward to the most

the pool was closed and that was the only reason for taking my 4 kids to this hotel

there was a child out in the hallways at 3 am and there were kids in the next room screaming and crying all

location , as we went to valleyfair and mystic lake casino

also the fragrances in the cleaning and / or laundry products were strong, overbearing and may be unhealthy

no laundry and the breakfast was way overpriced.

that the pool was only open until 10pm!

no channel guide for tv; no info on restaurant or bar hours provided

great location and clean room, good breakfast

chose this hotel because of laundry facilities- and no laundry

the pool and hot tub

access, and parking

shuttle to the airport as promised, first room for our daughter & family had no working heat, had

how clean it the hotel and our room was and pool area.

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

i also appreciated that it had a laundry facility onsite

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

room we were directed to had wrappers and dirty laundry all over floor

the laundry area was something else only 3 of 6 dryers were working

laundry could be improved.

were rather slow and the one dryer in the guest laundry was broken for the entire 10 days i was there

t like when everything is open their small gym wasna

she assisted me with my lap top which was having a challenge connecting to the wifi

shuttle to moa; very helpful front desk staff; pool and hot tub

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

pool smelt very strong of chlorine

happened to park on the north side a little bit west of the entrance because the parking was very full

the breakfast was amazing

easy parking and free breakfast was a hit with the family

do laundry for cost of soap and everything you need is in your room to

the area was great as it was near many stores. also enjoyed the free laundry.

kitchen and also laundry

we loved the fact that you can do free laundry, borrow kitchen items and access the candlewood cupboard

staff was really easy going and to top it all off you get free laundry

had smoking area, good breakfast, laundry facilities, close parking

in the mornings as the staff would come to work they would allow the door to laundry room to slam

coffee hot water was not working. temp of spa tub was same as pool.

thing i didn't like is parking spots are too small for suv i parked then people parked next to me and i couldn

the breakfast and convenient location

breakfast was the best since covid changed most of them

the pool area was just ok

we were celebrating our 13th wedding anniversary and with 4 kids we barely get 5 minutes to ourself

nice and clean friendly staff good breakfast very quiet the pool and whirlpool was nice

breakfast was excellent, but was surprised that there was no meat { bacon/ sausage } offered!

clean, guest laundry convenient, location good

i did laundry while there but had to lean up against the wall b/c no chair was provided

cleaned my room and stole my brand new tide laundry soap that was $27,they kept coming in my room while i was

too much for guest laundry, no elevator, only gave to bath towels to room, had 3 ppl when asked for more towels

this property does allow long-term residents and has laundry facilities

great staff, resturant, front desk, easy parking.

i loved the location, the staff were pleasant and the parking was free

parking was confusing, difficult to locate my car when i departed

paying xtra for wifi, only there to sleep so barely used plus xtra charge is a waste of money

and from the street we can hear the air condition from all the rooms and at the parking garage

some kind of heater or generator next door, an ice machine, vending machine, and people doing laundry at midnight

laundry on the floor

i knew the sheets were clean because i saw the cleaning staff washing loads of laundry. :)

the hot tub was relaxing and i'm glad i could do laundry

laundry room

i also wish laundry rooms were kept better

had to go to laundry room for more

filthy laundry room

location restaurant next breakfast wild turkey ud83eudd83 wondering at edge of parking lot

the bedroom seperate from sitting area. easy access, plenty of parking. access to restaurant.

the laundry room is very useful and the front desk has laundry detergent and quarters

croissant at the breakfast

pool wasn't open on the hottest day's here

the indoor pool was in another building in the complex, so the kids didn't have access.

the fact that it came with a kitchen.

good breakfast each morning, and on-site fitness center and laundry facilities make this a good option for any

was super clean, laundry room was open 24/7 and the complimentary drink was a nice touch

the sink, good lighting, many electrical outlets, easy parking, fast wifi, very clean guest laundry room, super

easy and cheap option to do your laundry

the big parking area, the unlimited beverages 24/7, the staff and the guest laundry area.

our kids wanted to go swimming

the hot tub and pool were nice and breakfast was good

clean, comfortable, coffee was great, breakfast also great.

there and i was able to get in at 1 pm and the room was very nice nice warm breakfast nice warm pool and hot

some high schools kids had the room next to me and were very loud in the hallway all night !

complimentary laundry not so great.

having a gym and laundry on the same level as the room

kids kept sneezing. vent was full of mold spores

loud kids in pool until 10 pm

also kids were running up and down the halls and stairs for hours

pet friendly walking areas

a big deal, but is there a limit on the wifi devices that can be used at one time

the rooms were freezing due to heat shut off and no room service!

cleanliness near the pool area. although it is updated it showed some wear in the rooms.

big pool area

there is laundry for $1 wash/dry so you can head home with clean clothes

hot breakfast, comfortable bed, spacious suite, and a nice fitness center

great staff, rooms, breakfast & location! we d stay here again:)

did not bring my swimming suit - the pool looked inviting

loved the space and the kitchen

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

wanted to do laundry, the staff wasn t very helpful with knowing the cost and making change

location, security, breakfast and ambience

friendly staff, great location, nice pool.

nice pool. good beds and wifi. close to the airport. big rooms. good public transport.

hold for a long time, bed sunk in the middle, ac loud off/on, shower head not working properly, laundry room

thw only thing lacking is a laundry room at rhis ptoperty!!

no laundry room and the wifi was terrible.

no way to do laundry.

had trouble finding laundry room and there was not change machine there

called down to learn that we were above the laundry

the bar and restaurant is awesome

room was clean and very nice! breakfast was delicious!

clean and tidy business travel friendly reliable airport shuttle service that was a major draw

noise in the swimming pool. add noise reduction equipment to absorb the sound.

and a laundry room

free breakfast, free shuttle to mall of america and airport. kitchen in rooms.

the kids can’t wait to go back and stay when it is warmer to get out and enjoy the basketball court

room size and functionality, proximity to mall and airport, shuttle service

gym had a variety of items to choose from

my daughter had to move bags of laundry and trash out of the way in order to get through

and, the laundry uses way too much bleach on the bedding

food pantry, restaurant, pool, gym, laundry, large room

great shuttle service to mall and airport

shower in room 334 had rust spots on the safety bar handle and the handle cover had come apart

kid friendly with lots of activities for kids

drunk people. near kids.

loved how many activities there are for the kids

provide at least continental breakfast for kids with that price per night.

the pool closed to soon at 8 pm

the air conditioner was awful. no laundry room

there definition of contenintal breakfast was interesting.

not what i would consider a breakfast. maybe some toast or dry cereal would be an improvement.

we did not have time to check out breakfast, chaska is an interesting city and i'd love to visit again

the outside was dirty. no pool. no extras. very minimal breakfast.

should have been advertised as under construction there should be a way to purchase coins for the laundry and

no laundry bags for wet suites

loved that they had the shuttle to the moa to made it super

airport shuttle excellent

the staff was wonderful. having a shuttle to take us to and from the mall was a huge plus!!

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

had a round of cocktails in the bar which were ridiculously over priced, and small

liked the receptionist (alexandra) who was very helpful in providing details around parking services

all around great experience the free shuttle between the airport and hotel great location pleasant

location and cleanliness plus swimming pool and workout room.

i wish they had laundry machines in addition to send out services

great gym & pool

pool and location

also it is pet friendly that's a super plus for us

the location is great and i like that they are pet friendly.

disappointed there wasn't a hot tub in the pool area

the pool timing

pool and workoutroom was not available during my stay

room service for a soda was pricy but other than that great!!!!

of staff, clean indoor pool, breakfast was awesome

was quiet except for the people playing music in the parking lot but that ended around 10 o'clock

breakfast sucked

comfy bed, big screen tv, hot tub and pool.

not much for breakfast all prepackaged.

wish there would have been more amenities like breakfast or later out

loved everything about this hotel it's nice clean smells good nice employees and has laundry room and

that it had cheap laundry on site and smoking rooms available.

very very slow wifi, even on off peak hours.

that it had smoking room

the parking lot was not kept up and there were sketchy people loitering in the parking lot

could use additional laundry fro guests. one washer and dryer for all.

staff was very nice....front desk to the laundry guy and others. all very pleasant.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

haven't used any of the facilities pool, gym, etc

the laundry facilities are too small for the number of guests. breakfast needed more variety.

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

machine was located on only one floor, inside the laundry room

food, small gym , pool and a restaurant connected to building, drinks are available, small choice of food and

advertising, they said that they are pet friendly, then when you check in there is a $75 fee, it was include

also, there are only 2 washers and dryers for the guests, which can make doing laundry difficult

laundry accessibility, honestly that's about it.

workout center and laundry facilities were exactly what i was seeking in my stay

only thing found that person in the evening did not know the luges laundry only accepted cards and sent me to

laundry room was pretty small and no chairs to sit on in there but, was still glad we were able to

friendly staff, free tea and coffee in reception, clean, laundry available

breakfast was way better than i expected it was just another bonus to an already great stay loved

wonderful. love pool

the kids loved the pool and so did i

the breakfast was amazing!!!

allowed early check in. assisted with tv

laundry and reception have been great

then later she was kind enough to give us extra laundry

decent breakfast included and a laundry a bonus

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

beautiful room. full kitchen great breakfast,swimming and outdoor patio

we loved that the laundry was free and there were plenty of machines

there was free self-serve laundry which was an amazing perk

friendly staff great amenities - nice workout facility and access to laundry

of good options, a fun lobby with plenty of space and built in entertainment for the kids, free laundry facilities

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

good laundry facility

easy check-in responsive staff laundry facilities

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

free laundry services

pool was opened and they had bored games n pool tables had hangout spots

the laundry facilities were very old and outdated, and the bottom dryer was broken

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

were not able to shuttle either way to the airport and their breakfast couldn't be served because of the virus

was lovely, maintenance for cleanliness very well and has no issues, had a large party of kids i couldn t hear

wifi connection in the room was very poor. i could not manage remote meetings very well.