no elevator, no soap to use for laundry, not even soap to purchase

cleaned my room and stole my brand new tide laundry soap that was $27,they kept coming in my room while i was

could use a table in the laundry room

clean, guest laundry convenient, location good

50 in laundry in cash and receptionist could have cared less, no sign credit card only

the hot tub was relaxing and i'm glad i could do laundry

they have laundry on site

laundry being on site 24 hours big plus. the housekeeper sure tidy with the best.

i knew the sheets were clean because i saw the cleaning staff washing loads of laundry. :)

some kind of heater or generator next door, an ice machine, vending machine, and people doing laundry at midnight

we loved the fact that you can do free laundry, borrow kitchen items and access the candlewood cupboard

kitchen and also laundry

everything! from the kitchen to the gym free laundry and all!!

staff was really easy going and to top it all off you get free laundry

very clean the free laundry yess

i also appreciated that it had a laundry facility onsite

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

the laundry area was something else only 3 of 6 dryers were working

room we were directed to had wrappers and dirty laundry all over floor

were rather slow and the one dryer in the guest laundry was broken for the entire 10 days i was there

laundry could be improved.

also, the pool says it's adults only after 10pm, but there were really obnoxiously noisy kids in there well

t like when everything is open their small gym wasna

very clean quiet to rest favorite part is the pool

wanted to do laundry, the staff wasn t very helpful with knowing the cost and making change

everything i needed - small gym, pool, bus stop right outside. basic breakfast and laundry room.

expected breakfast to be much better with eggs, potatoes, sausage and bacon

nice pool and big hot tub

i enjoyed the gym and swimming pool.

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

thw only thing lacking is a laundry room at rhis ptoperty!!

products used in the kitchen and bathroom (they are striving to be green, especially in laundry use)

used the laundry facility and put my money into the dryer and the dryer didn t start

no way to do laundry.

it was also good to have access to the laundry

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

i liked the workout room and the laundry room

shuttle to airport and mall of america

had a shuttle to take us to and from the mall of america

and a laundry room

helpful staff. free shuttle to/from airport was seamless.

my kids always love there

i could even imagine not liking, breakfast was fabulous, price was perfect and the hot tub was

with kids, this is so incredibly helpful

called down to learn that we were above the laundry

it didn't have continental breakfast.

breakfast isn t included but worth it to pay as it is buffet style with fresh food

the gym area very clean and smelled very nice

no free breakfast a

my daughter had to move bags of laundry and trash out of the way in order to get through

food pantry, restaurant, pool, gym, laundry, large room

and, the laundry uses way too much bleach on the bedding

our kids enjoyed the pool.

knocked on the door two hours before checkout also couldn t use the gym

the pool hours

my kids had more fun than we expected

my kids had more fun than we expected

the pool hours weren't as long as we wanted for the price we paid

room service

great morning breakfast for the family.

room was dirty, smelled bad and a hotel staff walked in (the other hotel) so for the safety of my kids i did

the kids running around. the overnight staff was unfriendly

i like the space in the rooms and of course the breakfast.

with premium suite booking, snacks within the room were provided as well, which was great for our kids

should have been advertised as under construction there should be a way to purchase coins for the laundry and

no laundry bags for wet suites

my kids enjoyed the pool and the muffins for breakfast

noise at night by other guest kids running in the halls yelling

my kids enjoyed the pool and the muffins for breakfast

chose this hotel because of laundry facilities- and no laundry

found it frustrating that the shuttle service stops operating at 10:00 pm from the airport and 10:00 am to the

no pots & pans. horrible wifi. .. no dish soap to wash utensils. .

was disappointed that the green mill bar was closed at 10:00 on a saturday night

i also like the swimming pool and exercise area except i wish it would ve been a treadmill

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

meghan at check in was pleasant and helpful. the shuttle driver was sweet !

buildings, parking lot was full due to some sort of concert that was there

great room service staff and food

off the highway, super close to airport, shuttle service, ease of checkin, friendliness of the staff, clean and

to call room service did not work

we had kids that needed a nap with the long day running around the moa and nickelodean universe

pillows were flatter than i liked. no hot tub at pool.

didnt like that the bottles of heineken that i ordered came open from the bar when i went to pick them up

asked at check in telephone service never turned on so no way to communicate with front desk, bar etc

i wish they had laundry machines in addition to send out services

secure elevators, great pool, hot tub, and gym

the pool could be bigger especially with the location and attracting families

the location is great and i like that they are pet friendly.

room service too expensive. i was sick and purchase a small bowl of soup for $16

staff was very nice....front desk to the laundry guy and others. all very pleasant.

could use additional laundry fro guests. one washer and dryer for all.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

haven't used any of the facilities pool, gym, etc

the laundry facilities are too small for the number of guests. breakfast needed more variety.

machine was located on only one floor, inside the laundry room

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

the rooms were so big for the price! we were able to get some privacy from the kids

advertising, they said that they are pet friendly, then when you check in there is a $75 fee, it was include

friendly staff, free tea and coffee in reception, clean, laundry available

the beds are super comfy, the room is huge, the kitchen is perfect and the location to the mall was ideal

the breakfast was nice the hotel is really nice

stayed one night with our 2 young kids and dog

hotel for all travelers, we love the studio/kitchenette, great free breakfast, free internet, & nice pool & spa

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

was clean and had a mini kitchen with regular size refrigerator

decent breakfast included and a laundry a bonus

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

told me come get themself, if you want them housekeeping left the halls full of dirty laundry and trash

laundry and reception have been great

the facilities were complete -- parking, pool, laundry -- and the room was spacious and comfortable

had a workout room, pool, and laundry if needed

there was free self-serve laundry which was an amazing perk

of good options, a fun lobby with plenty of space and built in entertainment for the kids, free laundry facilities

we loved that the laundry was free and there were plenty of machines

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

free laundry services

good laundry facility

easy check-in responsive staff laundry facilities

pool and breakfast.

the floors in the room were a bit dirty. the dryer in the laundry room had quite a bit of lint.

the bar and the shuttle

was perfect for our needs, easy to get to and plenty of parking

the pet policy was not made apparent

real restaurant, they called an open area their restaurant, and the bar was the same way

the laundry facilities were very old and outdated, and the bottom dryer was broken

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

i liked how friendly the staff was and the breakfast was good!

swimming pool could have been bigger

if we do come back, the same room will be ok when we have the two kids with us

(possibly dry laundry soap flakes

the laundry on the second floor was neat and clean

items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass

the only place available to guests was laundry

laundry detergent was too strong smelling

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

the room smelled like dirty laundry in the gym locker

you can t hardly breath so my kids ended up not to be able to swim which make them so sad

we had an excellent experience and the breakfast was wonderful staff were great

breakfast i've had at this star level of hotel

laundry, price, breakfast, room size.

had guest laundry and a hot breakfast which was really good

they also have a swimming pool, laundry facility and more

free parking, free breakfast

we came with kids and teens and the room was spacious enough for everyone

there were clean towels all over for you to grab and the hamper for the dirty laundry was nicely labled

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

to ask for room coffee from, no one answered bell, no one in office or hallways, walked back to laundry (door

only thing which clicked was there wasn't a laundry in the building

and easy access to the moa and light rail but we were in room 210 which seems to be above the laundry room and

clean laundry in the main lobby being folded

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

and stains all over pull out couch, window dropped when it rained, and a leaky bar sink so my kids couldn’t

no breakfast includ it had to pay extra

traveled with 2 kids and requested a roll away bed for our room and after having to walk down to the lobby

one of our beds had dirty laundry in it

love the bar and food at woolleys on the property

location yo the airport and great breakfast

the hotel offers a very nice breakfast

the pool area could be bigger. no hot tub.

going on in main lobby, no on-site laundry

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

i was looking for a breakfast...also was under construction

location, wifi

gym and sauna

that they only had one laundry location

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

laundry was unavailable and i had to find a laundromat before leaving town after check out

pool wasn't open which wasn't posted on their website

the whole family loved the pool and hot tub

there were vending machines and ice throughout the hotel, as well as laundry on one of the floors (detergent

loved that there was a laundry room available.

the guezt laundry took way more then the $2 it said it would cost.

the laundry facilities weren't adequate for the size of the hotel.

which means sometimes laundry gets started up to days later

laundry, breakfast and some evening meals

they offer free use of their laundry area which was a huge help for our family

location, kitchen in the apartment, nice and helpful staff, laundry room

i also appreciated the free laundry machines and workout space

love the location close to normandale lake and having the free laundry facilities was really great

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

my kids loved the pool and the hot tub

pool area, hot tub, breakfast room was gorgeous, and love the bar and the seating area and check in

pool area, hot tub, breakfast room was gorgeous, and love the bar and the seating area and check in was so

i loved the tea and kurig to make it the mini fridge and microwave came in handy and the swimming pool and hot

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

parking. snow plow should do better we had to park a very good distance away.

kids running everywhere, shower pressure so high there would be water all over floor

was placed in an adjoining room with screaming kids

pet friendly

clean, nice room, pet friendly, staff friendly

were kids everywhere

i was surprised that room service arrived in take-out boxes and not with traditional plates, glasses, and trays

my room faced the lobby and the people in the bar area tended to be very loud at night.

room that we had was very nice and clean, but the walls were so thin, that we could hear the kids in the next

no, hot pool, swimmingpool to small.

pool was very small- limit of 8 people. and the deck was slippery due to the type of tile.

up to date, clean, convenient, great staff, shuttle

i reserved the hotel - it says free wifi

no sausage for breakfast

staff pool laundry

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

my husband & i also signed up for the swimming pool

friendly staff, full kitchen

airport shuttle we were told would be available the morning of checkout was not available because staff

so those need to be kept separately when doing laundry

didn t get cleaned and we asked for towels and were told they would call the room after laundry was finished

registration was unprofessional, folding laundry at counter

whatever laundry detergent you use made me itchy all night

cleanliness shuttle

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

we even used the guest laundry room

kitchen appliances are new and clean too, including large refrigerator, microwave, knives, folks

quiet, breakfast, clean, price, location

the food was healthy and excellent. bed was cozy. loved the pool and laundry

the shuttle service to the mall of america was so convenient!

additionally, the gal who drove the airport shuttle was timely and friendly as well

easy shuttle service to airport nice and quiet at night and the rooms are dark at

the restaurant is only a small bar with mostly sandwiches and microwaved pizza with very limited hours

very clean interior including the laundry room, which i used due to a long stay for business.

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

wifi was not working during my stay

the hotel is pet friendly as well, which was nice as we had to travel with our dog on short notice

the breakfast was good and had lots of variety

breakfast was just ok nothing great

it was well worth the money. breakfast was fantastic! so many choices!

breakfast was hot breakfast with lots of options (not the packed to-go protein bar, a fruit, and

wifi was down the whole time. bed was hard and squeaky.

unfortunately i did not get to sample the breakfast, but the early morning coffee was perfect

the breakfast was the bomb !!!! awesome!!

the tvs lip sync was way off, assuming this was due to the wifi not working well

i could not get on the wifi and the breakfast area was not kept clean or stocked

nice clean rooms, pool area and overall facility. very good experience, i'll stay here again

laundry facilities came in handy

laundry facility in house

there was dirty laundry laying on the reception desk

hotel room was dirty, the phone didn't work, the wifi didn't work, there was one muffin left @ 9 am for breakfast

easy parking.

they didn t have e a inside pool

we enjoyed the outside pool too

it was nice to have the big fridge and kitchen area but i really think it would be nice to see it updated then

breakfast was a little lacking.

staff, breakfast, early check-in, shuttle, welcome bag, comfortable bed with good pillows.

the kids really enjoyed the pool and hot tub:)

good breakfast

superb ? room was wonderful. pool & whirlpool perfect. breakfast incredible ud83dude04

pool and hot tub for the 9 year old kids is why we were there

small gym, no hair dryer.

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

we asked them if there was a laundry room and for extra toilet paper

the room we had was next to the elevator and laundry so it was noisy all night

clean, modern room. great amenities of in room kitchenette and shared laundry

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

spa wasn't hot. they billed me for my stay before i even checked in.

breakfast sucked

parking lot was being paved so had to park a few buildings away

it has a really nice pool and hot tub, the rooms were spotless, i had a mini fridge and microwave without asking

parking good

was a lot of noise coming from the laundry or maintenance room above

the only reason we chose this hotel was strictly for the pool and or hot tub and it for sure pleased us

pool and hot tube to cold

would stay there again only if they fix the wifi

the restaurant was closed for dinner and drinks but what got me upset is the the kitchen could make you breakfast

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

staff was friendly & there's onsite laundry

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

parking was limited and the path to the room was strange. but the room itself made up for it

the pool and breakfast was closed due too the virus pandemic

that it had cheap laundry on site and smoking rooms available.

loved everything about this hotel it's nice clean smells good nice employees and has laundry room and

very very slow wifi, even on off peak hours.

the parking lot was not kept up and there were sketchy people loitering in the parking lot

room smelled like stale cigarettes and we got in late and there was a lot of traffic in the parking lot

in the mornings as the staff would come to work they would allow the door to laundry room to slam

had smoking area, good breakfast, laundry facilities, close parking

thing i didn't like is parking spots are too small for suv i parked then people parked next to me and i couldn

i wanted to cool off in pool, but pool was heated,

pool & hot tub were nice and clean

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

guest laundry equipment out of service. miniature room.

celebrated our granddaughters birthday here and were able to use a place right outside the pool area that had

our arrival back in msp the shuttle back to pick up our car was not operating even though it was in within the

i just liked the location of the hotel, the ease of getting there and the pool and commons area was very relaxing

laundry accessibility, honestly that's about it.

laundry onsite

only thing found that person in the evening did not know the luges laundry only accepted cards and sent me to

working laundry machines and not having to clean my own room .

would have been better if they accept cash payments and coin laundry that was my main problem

we chose this place because it is pet friendly and the ability to have our own kitchen and do laundry on-site

the front desk, laundry and common areas

i decided to wash the bedding in hotel laundry

staff are very awesome,i like the kitchen it helps alot,i'd stay here again & again!

parking area and multiple doors for entrances.

nice amenities. room was clean. liked having a workout area and on-site laundry options.

better breakfast the bed is great but need more space and room and the laundry is to much and need to put coin

i loved that they had a work out room and laundry area

laundry - i am sensitive to fragrance

chad, was nice enough to let do an early check in

the bar was close at 9:45 on a friday night

pet friendly was the main reason we stayed

good wifi

best room service breakfast i've ever had

awesome smart tv so we could login to netflix for the kids

kid friendly. has a laundry room.

there was laundry, office area and workout

the hotel's fault but there were kids running up and down our hall pretty late at night and they were quite loud

we went for a funeral and all my kids and grandkids stayed and there wasn't anywhere we could be together

well as the hot tub and there were plenty of pool towels available i stayed with my husband and kids for 2 nights

that they don t have a laundry machine s specially when you stay with a kids

no laundry facilities

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

microwave in the rooms and going outside to do laundry

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

good tv and wifi.

room was right across from kitchen and laundry room and close to front desk

i wasn't able to log into the wifi so i just used my mobile hotspot

breakfast was amazingly great

sorry that no pool available. understand that one is being built. lighting by desk area is poor.

lovely clean room, exceptional breakfast, great service.

laundry room in the main building was nice , staff were very nice

pool was closed and it was hot!

room was great for the kids and i. breakfast was awesome great selection.

breakfast was great. kitchen had all of the cookware and dishes i needed

pool area was very small and not private.

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

breakfast person was great

nice pool although chilly room. great breakfast. comfy beds

nice breakfast and it was available until 10 am on weekends

but the kids don't care

suite with full kitchen and couch

had it all - courteous and helpful staff, comfortable and spacious rooms, a quiet setting, easy parking, and

the pool and the room

our toilet became unlatched on almost every flush. no indoor pool.

the size of the room and full kitchen for the price

hotel, clean, new facilities with breakfast included

breakfast was good rest of the staff and met was good

great - staff - food - location - breakfast - friendly staff

they had a very good continental breakfast. everything very clean.

breakfast was awesome and location was great!!

pool area was nice

parking. so many empty diamond spaces.

location, parking, and front desk provided excellent customer service.

run up and down the hallways screaming their heads off, paid for breakfast just to be told the kitchen was closed

we also visited the bar and the bartender didn t know anything and told us they thru him into the situation

no guidance of laundry service.

the pool was open but laundry and breakfast and everything else wasn't.

nice location. breakfast options were very tasty.

i loved how clean the pool area was, even in the corners and niches that usually get forgotten

breakfast was great

the staff gave us some from the staff kitchen

enough good parking

didn't have breakfast there.

that it is pet friendly

clean rooms,complimentary wi-fi and light breakfast

the hotel was equipped with a guest laundry

nice place. parking lot needs to be bigger

great location and awesome breakfast

friendly staff extended pool hours we will be back

very close to the airport and getting the shuttle was simple

wasn t that good -small room -need trash bags for larger items -no bag for laundry-more pillows and additional

also were we parked our vehicle a man at night was approaching the vehicles in the parking lot checking the

pool and spa were nice, breakfast sandwiches we purchased at the front desk were good

which i had for room service, had a great ceasar salad and the best burger i've had in minneapolis

couldn't use the pool because of soo many kids

no free water, light by bed gets bright before you turn it off, no stationery, no unscented laundry

gym, staff, restaurant.

kids love it

paying for parking is outrageous! and the amount they charge for a pet per night!!!

there were some kids running up and down the hall screaming for a while but that was the parents' fault, not

was a laundry list of issues , no staff was willing to help or something to justify

no laundry service is unacceptable

before i made reservations i asked if there was laundry facilities

the self serve laundry on the 3rd floor - only 1 washer was able to accept coin and neither drier was able to

i have to work late. it would be nice if the bar and restaurant stayed open later than it does.

breakfast great location great staff nice pool area there was nothing that i didn't like about it especially

the pool area and hot tub was nice to have to relax at the end of the day

convenient parking, nice pool & whirlpool, good breakfast offerings

gardening service was there and dirty up all the cars in the parking lot with there leaf blowers, the guest were

great breakfast!! super easy check-in & out!