sounded like laundry spin cycle

only one ice machine. hotel looks dated, no laundry soap.

said 'we put two of everything in your king bed room' as if they are really worried about the laundry bill

waffles were extra fluffy and the whirl pool was wondrous and rescued my aching bod

kids enjoyed the pool, breakfast was great, and location was awesome

the staff was most excellent and they helped me out a lot with cleanliness and laundry among other things

dirty hall carpet. spa closed. nonchalant staff no heat in room

tight parking lot. extremely hot in pool area and very chlorinated .

the breakfast was amazing

decent breakfast options

was hair in the breakfast, the hotel smelled like moldy laundry, and we got bed bugs from there

lack of parking

in the parking lot walking all over the place kinda made a girl with her daughter feel unsafe

plenty of parking and the price

parking lot should be twice the size of the current one, which causes the lot to fill up much

musty smelling hallway leading up to room from back parking

there was a strong smell of smoking through out the building

person walking around in parking lot when we got there, late that night and in the morning when we left

we are not smokers and asked for non smoking room, yet smoke was in the entrance and the hall and even up the

in the room, limited parking, light switch out of the wall and unable to close curtains to block out the light

smelled like a pet had been in the room previously

loved the managing chair and the pool. the breakfast was ok.

breakfast was good, location was awesome.

pool, ice and room hot tub fyi no promises were made

great location. not busy. microwave and fridge in room. laundry facilities available.

hotel states online that there is an onsite laundry facility and while i was greatly appreciative that the woman

and employee was so loud dog laundry at midnight

room smelled. small tv. no laundry bag. old towels. terrible toilet paper.

room wasn't completely clean no pillowcases on pillows had to ask for them at the desk no laundry bags looked

of free parking the facilities in the hotel are good with a small well equipped gym, pool and laundry facility

breakfast is great and having the laundry was really helpful

it was also really nice to have a pool, hot tub, workout room, and laundry room

loved all the kitchen items in our room

too much chlorine in pool & jacuzzi way too strong dangerously strong.

the air conditioner was awful. no laundry room

not what i would consider a breakfast. maybe some toast or dry cereal would be an improvement.

did not stay for breakfast had drs appointment early in am very clean and comfortable will be staying again with

the wifi is the strongest on the front desk when you move inside the property there is almost no

breakfast is pretty sparse and there's no place to sit if someone else is using the one table

that it is pet friendly

you had your own kitchen if you wanted to cook.

loved the kitchen in our room, it made life a lot easier and cheaper

my credit card also got hacked on the wifi

please salt/sand parking lot. the ice is scary when trying to carry luggage, bags, etc.

great - staff - food - location - breakfast - friendly staff

breakfast options were a little slim.

hotel, clean, new facilities with breakfast included

breakfast was good rest of the staff and met was good

breakfast was awesome and location was great!!

the pool and the room

parking

love having a full kitchen and living room area.

nice room with good location and parking

breakfast was very good

of dirty laundry and garbage were still in the hallway till 6pm waiting to be picked up

beds comfy kitchenette

pool area could have been bigger

i liked that it was a decent place to stay and keep the kids entertained for a couple of days.

i have kids who aren t a big fan of eggs and sausage

laundry room in the main building was nice , staff were very nice

a great sleep great room also great breakfast in the morning couldn't ask for more than that

it was good....the small pool was closed...i wouldn't have used it anyway...

pool was closed and it was hot!

love the kitchen

location rooms were good size and the breakfast was wonderful

friendly and accommodating staffs. surprisingly wifi was good.

my kids an i enjoyed the pool, but on our first stay, i found a screw at the bottom of the pool that i

very clean, nice hot tub and pool and in a quiet location

great location for mystic lake casino events! front desk lady was hilarious so fun

room was right across from kitchen and laundry room and close to front desk

i wasn't able to log into the wifi so i just used my mobile hotspot

the breakfast was great and the service was excellent

had a hard time finding a parking spot since we checked in around midnight and my husband was not a fan of the

breakfast was delicious

out just cus it was raining a lil out, desk chair looked like a dog chewed on it, no hot tub or laundry

laundry facility options and staff suggested we talk laundry to a neighboring hotel and use theirs

microwave in the rooms and going outside to do laundry

no laundry facilities

that they don t have a laundry machine s specially when you stay with a kids

kid friendly. has a laundry room.

there was laundry, office area and workout

kids were excited to go swimming once we got to the hotel but then we came to find out we had to

the staff was very friendly and they were accommodating. the breakfast was very good

kids were excited to go swimming once we got to the hotel but then we came to find out we had to

great rooms, good size. gym was well equipped. pool and hot tub were open. nice stay

tiles around the pool were extremely slippery and dangerous

clean room. polite staff. decent parking accommodations.

thought the breakfast was continental style but it was like a kitchen to some extent the food could be ordered

we enjoyed the pool and the spa.

the room was very cool with the ice machine, fridge and laundry basket.

laundry area smelled like mold or sewage when in use. the smell filled the elevator area.

laundry room is coin-operated without a coin machine, and the front desk can't make change on the

when full parking might be challenging if out late

liked the hotel since it was brand new and close to mystic casino

full size fridge and even cooktop and kitchen sink (which i had no use for as i was just there for a night's

my room had new carpet and granite counters with a new kitchenette

the pool was open but laundry and breakfast and everything else wasn't.

no guidance of laundry service.

clean & comfortable. great breakfast

breakfast was great

i liked that they included breakfast and free parking

not sure if they don't do laundry or what

the laundry room was very dirty

waiting for towels until the next day because laundry was not done

wasn't able to get extra blanket overnight. staff didn't have access to laundry.

laundry hanging from balconies

the kids had a great time in the pool area and loved the waterside

location, staff, cleanliness, pool.

and management are awesome i love this hotel my kids do as well waterslide is awesome for the kids hotel has a

breakfast was not 5 star but was clean and delicious for the kids and adults

was great very clean, good breakfast, kid friendly pool and a sauna, also pet friendly

laundry is more experience than that at best western

quiet and relaxing; had a pool

that's just me, the kids loved it though

noisy- wall are thin. kids ran up and down hallways all night

the parking lot

they have a ice machine, vending machine and laundry service on every floor which was a nice surprise

having the breakfast ready to go and lots of tasty options, which was especially great with young kids

we enjoyed the pool & hot tub as well

while we were there the first night, school kids for a sports trip were staying there and were loud/ running

no grab bars inside shower. kids yelling and the loud echos in the pool area.

asked for the quietest room and got one that backed up to the guest laundry and ice machine

here after attending a concert at mystic lake casino right down the road because we didn t want to spend $35

no shuttle service to venue

bed and pillows were very clean and comfortable! great choices for breakfast and good coffee

comfort, location, and breakfast were great.

allowed early check in. assisted with tv

lack of broader shuttle service major problem due to out of the way location

nicely updated hotel, comfortable beds, clean rooms, easy parking.

fabulous pool, spa, and exercise room

the best pool ever. the outdoor landscape. the fire table

awesome smart tv so we could login to netflix for the kids

thought the price was a little expensive for the area and we were disappointed the bar was open until 11:00 pm

paying xtra for wifi, only there to sleep so barely used plus xtra charge is a waste of money

great staff, resturant, front desk, easy parking.

free parking or valet

parking was confusing, difficult to locate my car when i departed

pet fee is incredibly high, extra charges for laundry room

breakfast included eggs, bacon,

bed and pillow amazing, staff excellent, great breakfast and location. room spotless!!

breakfast was satisfying with a good selection

pet fee is incredibly high, extra charges for laundry room

no laundry and the breakfast was way overpriced.

also the fragrances in the cleaning and / or laundry products were strong, overbearing and may be unhealthy

tried to order room service but nobody picked up

hotel is built around the pool so in the hall at every level there is the strong pool chemical smell

please add a waffle maker to the breakfast bar

had to go to laundry room for more

filthy laundry room

i also wish laundry rooms were kept better

pool was closed due to maintenance which was disappointing

breakfast is very good and they have a wide variety of items which was nice since we had little kids with us

my room faced the lobby and the people in the bar area tended to be very loud at night.

but never feels like it, from the beautiful lobby to the friendly staff, to the fact that it s pet friendly,

no free wifi anymore??

was no complimentary breakfast

only 1 entrance so be sure to ask about parking!

no restaurant no bar no cookies and i had to go back downstairs and ask for a laundry bag and a bag for the

the hot tub and pool are amazing!!! cookies are delicious and a nice touch.

pool

cold water forever expensive room service and nothing helping you order outside of the hotel double beds are

hotel was priced well for what we wanted. it has a great pool that the kids loved.

hotel is conveniently located and has great amenities (pool, hot tub, fitness room, guest laundry, elevators,

pool area was wonderful for families, coffee, and water availability in the lobby, overall a great

if you wanted breakfast, you had to pay $8.99.

so trying to relax with 4 kids under the age of 8 was anything but relaxing

light pet smell

free laundry

they offer free use of their laundry area which was a huge help for our family

loved the pool, hot tub and free laundry service

love the location close to normandale lake and having the free laundry facilities was really great

laundry, breakfast and some evening meals

laundry was unavailable and i had to find a laundromat before leaving town after check out

that they only had one laundry location

was filthy - it looked like someone had wiped dirt on it or that it had been bloodied and the laundry department

parking lot blocked for resealing and had to park hotel next door and lug luggage across grass and

food or drink in the pool area

the laundry facilities weren't adequate for the size of the hotel.

i rested well as well as did my laundry

which means sometimes laundry gets started up to days later

our floor had laundry available, and the clean laundry smell permeated the entire hallway

pay quarters on the laundry machines; various ice machines didn't work; cost of snacks was extremely high

maybe few other choices for breakfast but overall we would come back and recommend

breakfast was the best since covid changed most of them

the beds were comfy. breakfast/pool times were very accommodating.

we were celebrating our 13th wedding anniversary and with 4 kids we barely get 5 minutes to ourself

blanket in room, great coffee at breakfast & very nice selection of breakfast foods, nice toiletries, to name

incredibly happy and helpful staff all hours of the day, easy to access guest laundry, and a large, clean, very

clean laundry in the main lobby being folded

especially the front desk woman who had her kids at work with her stuffed in the room across the hall from me

breakfast close to early

especially the front desk woman who had her kids at work with her stuffed in the room across the hall from me

laundry, price, breakfast, room size.

they also have a swimming pool, laundry facility and more

had guest laundry and a hot breakfast which was really good

shuttle, large very comfortable room

they have a great selection of breakfast items, free shuttle to the airport and mall of america

washroom leaks the fridge in the room is not working no iron and ironing board in the room no laundry service

the room smelled like dirty laundry in the gym locker

clean and updated. breakfast was a great variety of foods.

didn't have a guide for the tv, and didn't offer the wifi password

swimming for the kids next to dennys restaurant good location from mall of america

laundry machines out of service

friendly staff and loved that green mill restaurant and bar was connected to the hotel

staff, pool was nasty, hotntub not working

the room was beautiful, nice balcony overlooking the pool, the slides were fun, pool temperature perfect

i liked that the reasturant and bar were connected to the hotel and the bed was comfortable

to laundry'extremely noisy'doors banging all the time

so i sent the kids to eat before we left, and it wasn t

like the included breakfast though with covid it wasn t as good as usual

clean and great breakfast!

comfortable and good breakfast

laundry was on main level in very well lit room so i felt safe when i had to go do laundry at

little stuff that made it special like the fresh lemon orange water and how my pet was welcomed

breakfast could have been warmer

breakfast is excellent, and staff are kind, knowledgeable and

a kitchen was great

pet friendly room

pool wasn t open

kids enjoyed the pool and hot tub was great

breakfast buffet also was good

the door to the gym and pool was locked and we couldn't find anyone around to open it until the next day when

the gym was nice with weights and cardio machines

love the complimentary wine and snack for my kids

pool exceptional

staff was super friendly, rooms where spacious the free breakfast was delicious homemade omelets and location

room was dirty, smelled bad and a hotel staff walked in (the other hotel) so for the safety of my kids i did

unique and pet friendly

the kids not being attended to by adults.

i feel at check-in they are responsible for telling you social hours restaurants valet parking any amenities

room service

on site actual gym. wait staff at bat was very friendly

it was also good to have access to the laundry

i liked the workout room and the laundry room

similarly access to the laundry after 10pm would have been helpful as sharing with busy families there was

it was a nice touch to have a small kitchenette in the room

i love the kitchen and the utensils that are provided by the hotel

good breakfast each morning, and on-site fitness center and laundry facilities make this a good option for any

the sink, good lighting, many electrical outlets, easy parking, fast wifi, very clean guest laundry room, super

laundry facilities are a little out-dated, though work fine

the big parking area, the unlimited beverages 24/7, the staff and the guest laundry area.

easy and cheap option to do your laundry

had smoking area, good breakfast, laundry facilities, close parking

in the mornings as the staff would come to work they would allow the door to laundry room to slam

the breakfast. the price was good. the pool and hot tub was nice.

i wanted to cool off in pool, but pool was heated,

waffles for breakfast were good

the laundry room is very useful and the front desk has laundry detergent and quarters

if there is ever an opportunity for remodeling, i'd make the breakfast area a little bigger with more tables

the kitchen had everything we needed

we enjoyed the option to cook/reheat our food in the kitchen.

staff was very friendly and helpful!! and pet friendly too!!

quiet, nice breakfast selection, location

wifi had a somewhat weak signal

excellent breakfast

nice room, good breakfast. comfortable bed. got everything i need.

gym wasn't clean

having a gym and laundry on the same level as the room

complimentary laundry not so great.

didn't like that kids was allowed to run through the hotel hallway and be so loud

everything especially the breakfast food was great

kids kept sneezing. vent was full of mold spores

room service needed a little bit of work - i asked for a salad with my dinner one night and they

good for pets

the rooms were freezing due to heat shut off and no room service!

additional perks: peloton bike in their gym, pool and hot tub, restaurant on site, and free parking

room service and the hotel was clean

there is laundry for $1 wash/dry so you can head home with clean clothes

friendly front desk. i love the pool! nice clean and quiet large room . the breakfast was good .

hot breakfast, comfortable bed, spacious suite, and a nice fitness center

loved the space and the kitchen

the breakfast was awesome

onsite coin operated laundry

needed to check in a little early due to clinicals at the hospital

loved the breakfast, my room that had a mini fridge and a microwave, the pool room which was lined with cider

card reader was in-op on outside door by pet area so door was unsecured all night.

the incredible pool area kept the kids entertained for hours while the adults relaxed

chose this hotel because of laundry facilities- and no laundry

would have asked for a room away from the pool and breakfast wasn t included which i don t realize

the room was never cleaned, the wall plugs didn t work, and we were denied the advertised airport shuttle,

the pool area is wonderful!

room service the 4 nights i stayed, room looked over the pool, was noisy and lights stayed on day

wifi as a bit weak at times

i also appreciated that it had a laundry facility onsite

the laundry area was something else only 3 of 6 dryers were working

room we were directed to had wrappers and dirty laundry all over floor

employees but a couple were not and the friends were annoying telling me to put my garbage down laundry shoot

it was very dirty the rooms were gross the laundry machines ate my money a lot of drug activity

cleaned my room and stole my brand new tide laundry soap that was $27,they kept coming in my room while i was

clean, guest laundry convenient, location good

50 in laundry in cash and receptionist could have cared less, no sign credit card only

i did laundry while there but had to lean up against the wall b/c no chair was provided

no elevator, no soap to use for laundry, not even soap to purchase

we had an early flight out so went to bed fairly early only to be awoken by someone doing their laundry right

i knew the sheets were clean because i saw the cleaning staff washing loads of laundry. :)

the hot tub was relaxing and i'm glad i could do laundry

in morning, realized room 106 is in a bad location and across from workers doing laundry and door was open with

they have laundry on site

products used in the kitchen and bathroom (they are striving to be green, especially in laundry use)

i liked all the services. having laundry there was a huge help. fresh coffee all the time.

thw only thing lacking is a laundry room at rhis ptoperty!!

no laundry room and the wifi was terrible.

had trouble finding laundry room and there was not change machine there

called down to learn that we were above the laundry

no wifi and room wouldn t maintain a constant temp air was running on and off all night.

no hot tub by the pool but otherwise it was amazing.

shuttle was supposed to run at the bottom of the hour but sometimes didn't run until the 40th

i feel like for an all you can eat buffet, kids should have a lower price

and a laundry room

nice kitchen / living area ud83dude00

i could even imagine not liking, breakfast was fabulous, price was perfect and the hot tub was

that it seemed so new and clean. breakfast buffet exceeded expectations.

free breakfast, free shuttle to mall of america and airport. kitchen in rooms.

my daughter had to move bags of laundry and trash out of the way in order to get through

and, the laundry uses way too much bleach on the bedding

food pantry, restaurant, pool, gym, laundry, large room

weird small in the gym

front desk staff that helped me beyond the basics (wifi problems)

my kids had more fun than we expected

loved the pool

the staff was so helpful and friendly. everyone we encountered made our kids feel special!

the pool area, the activities an the rooms

loved how many activities there are for the kids

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

i can walk to the mall. the person taking care of breakfast was very good.

my kids enjoyed the pool and the muffins for breakfast

it has a great pool with a kids area

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

it was clean. very nice. recently remodeled . the shuttle to the mall was a nice feature.

everything shuttle

good location with free parking.

proximity to airport and moa. easy parking. comfortable beds

i wish they had laundry machines in addition to send out services

the rooms was so comfortable room was clean the pool and gym was clean

room service is great even the cleaning staff are super polite

the bar and the room we were in

nice gym access

room service for a soda was pricy but other than that great!!!!

facilities like the pool are closed, as to be expected, but the bathtub was deep enough for a good soak

the pool was freezing, kids didn't mind it but all adults passed on it

spacious room, gym, pool, immediate, safe access to moa

the kids loved the pool

it was great to have the bar and food available for purchase on property

we like the location, the pool, the exterior open seating, and the closeness of restaurants.

he was so professional and made sure i came back after parking

they are pet friendly

the bed good. also like the pool

laundry is low priced and provide laundry soap free if needed

like that it has laundry facility, the rooms and the staff provided excellent customer service

enjoyed all the amenities, the large room, and the kitchenette and the laundry room

the laundry and snack machines are so convenient

i like the rooms and that it has laundry.

could use additional laundry fro guests. one washer and dryer for all.

staff was very nice....front desk to the laundry guy and others. all very pleasant.

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

shuttle drivers very friendly and accommodating

no laundry service is unacceptable

was a laundry list of issues , no staff was willing to help or something to justify

the self serve laundry on the 3rd floor - only 1 washer was able to accept coin and neither drier was able to

before i made reservations i asked if there was laundry facilities

the pool was closed for maintenance.