the laundry room is closed

go through the front desk and then they lost the key so for 2 of the 5 days i could not exercise; laundry machine

there was an issue with the wifi internet connection though

people walking around the hotel outside trying to sell drugs made it hard for my kids to go to the car but we

parking lot

pool being closed

bed and pillows, access to netflix/amazon prime on tv, having a kitchen and fridge, spaciousness, having a nice

swimming pool & gym & location near legacy boulevard

updated decor, breakfast, pool

location, staff, pool

the hotel advertises food and room service

i enjoyed using the gym and had what i needed

we kept asking for room service to clean it but it was never adequately done or they would come late in the

beds where comfy,room was clean i enjoyed they gym and pool.

no wtitten communications in the room about gym, pool,restaurant hours or tv.

they had laundry facilities

the location. that laundry was onsite and affordable.

has indoor heated pool, gym, laundry facilities

kids were loud and running all over lobby/bar and pool at 10pm

made a reservation for two beds for my kids and an upgrade for my husband and me

desk clerk - 2nd shift; laundry room - both washers doesn t work

room was next to the laundry room which was very noisy

there was laundry on site, a gym, a pool and a bar/restaurant

could clearly hear conversations next door - all hours, housekeeping slamming the laundry bin @ 9am daily access

while doing laundry machine got broken and took my money)

snacks for sale in the lobby, and beautiful pool

we didn't had enough time to enjoy the pool and other facilities. a little price, but worth it.

friendly staff great bar burger's

nice, modern rooms with comfy beds, good wifi, and very quiet

beautiful pool and fitness center

the laundry room was occupied all night, and no one there to remove their clothes.

half of the laundry machines are out of order

was quiet, very comfortable and the staff; from the front desk to the kitchen/breakfast staff were awesome

location, size of suite, friendliess, clean, great breakfast

the room was amazing and comfortable, the kids loved the pool

laundry was terrible, not a good service, i do not know if this was a one time issue they had

comprehensive breakfast offerings

are not so diverse: scrambled eggs, bacon, cereals, some cheese, but you can use your in-room kitchenette to

excellent, i like the buffet style breakfast.

pool was very nice and clean as well as the fitness center

very clean and loved the fitness center and indoor pool. very friendly staff too.

parking can be bad during events

very nice pool, gym, and hot tub

room service. the food was very good, along with the convienence

good breakfast very nice quite environment excellent place if you ever want to get away relax

liked there was a laundry facility

we had a broken dresser. couldn't connect to wifi

this is a minor issue, with plenty of food delivery all around, and the microwave at the snack bar in the lobby

there had been a bar that stayed open later, to end a night with friends more relaxed rather then have to go to

also, i got a good workout at the (albeit very small) gym

i would prefer such a nice hotel to have a bar area and laundry room for extended stays. thanks.

there is a great laundry facility and the breakfast was good

laundry is available for 2$ only

location, laundry room for long term stay

laundry services are forcing the user to pay cash only, without possibility to have coins paid with

price to do laundry was a bit much but i guess since not everyone uses this service it's not a big deal but 2

in the hallway, the windows were open with no screen and my child almost fell out of 4th floor, fireplace turned

i love how comfortable the bed is and the perk of having a kitchen

loved this hotel has two bedrooms with two bathrooms with a full kitchen and continental breakfast

the kitchen was perfectly equipped far beyond what i expected with everything you might need

room location near laundry room and pool very noisy!!!

pool the laundry dryer was broken i didn't know i had to ask for maid service i paid too much for what i got

there's free delicious breakfast in the morning and free parking

decent selection for the continental breakfast

great parking

i got overcharged on my debit card for my stay. no cable. laundry room dryers don't dry clothes

breakfast need to change up little, change things from sausage and bacon

are very rude, hi doesn't know how to talk to customer, i spent 5 days in those rooms with my kids and my wife

new clean great breakfast! all the staff were wonderful and helpful!

the breakfast never changed

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

self service laundry is also a plus but it's not free, costs $6 for washing and drying

room was well appointed, staff very helpful and shuttle service wonderful.

the laundry room with free washers and dryers, tv , large folding table, and free coffee is wonderful

i really love that they have on site laundry and a nice gym to do a quick workout

having free laundry downstairs was a big plus

some floors smell (the carpets), the laundry amenity didn't work the entire stay i was there and it'll stayed

really like their common room with hot beverages and foods for sale (honor), laundry (free) and decently equipped

my son had some clean wet clothes he wanted to dry but the laundry facilities were

there was also a laundry, and a small pool and small exercise room

location to airport laundry on site free parking easy to find

laundry service was not available

the breakfast is nice! laundry and pool are also easy to access!

staff was friendly. guest laundry.

breakfast was fine. staff, mostly, were friendly and helpful. laundry facility was a bonus

the laundry and the tapas restaurant and the location. breakfast was good.

wifi connection at all

the bed is really comfortable and the wifi is fast

there is a guest laundry room

more equipment in the gym?

parking was close

breakfast was yummy and included warm options

the breakfast was good. more than i expected. staff was excellent. rooms were clean.

s a laundry on site

a great parking layout, poor plowing

pool towels are a little small.

room was spacious and there was plenty of parking.

glad that they included granola for breakfast cereal

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is

great front desk laundry. coff3e is too strong

laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water

didn't like there were screaming young kids in the room next to us and parents that didn't seem to care, but

everything. we stayed in the king studio and it was very roomy with a full kitchen and a small

i could also do laundry for free next to the dining room

laundry facility and location

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

inconvenient if your roommate simply steps down to kitchen for a few moments w/o room key

delicious and copious breakfast

laundry room was very dirty

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

pool was very small, would be great if they had a jacuzzi instead but still ok for my 10 yr old son

the breakfast was a shock - instead of

location, great staff, nice gym, fruit infused water, and bar open at breakfast and dinner

no ice maker, no atm to use laundry facility, no late check out.

laundry in facility that you can load money on card to wash/dry

hotel laundry room visible behind reception

laundry room

location free parking stovetop for cooking and a laundry room coffee maker avl. upon request

wonderful staff, and a laundry facility!

laundry room available and washer use comes with detergent

staff on reception friendly, laundry, roaring fire and shuttle. breakfast decent too.

being able to do laundry on site and buy water/snacks on site was a nice thing to have access to

this hotel offers laundry machine and dry machine. and it also offers an ice machine.

no on-site laundry.

loved the pool for the kids

very poor wifi. breakfast was ok.

here we extended for one more night to explore boston more and leverage on the free overnight parking and comfy

complimentary breakfast is always a plus

laundry facilities available in the basement which is great for anyone on an extended holiday

something to read, complimentary coffee and fridge access in the kitchen, vending machines and laundry facilities

we love the shared kitchen and laundry facility

ask for would be additional towels, an ironing board in the room (instead of having to use the laundry room)

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really

disturbing, could not sleep the first night as my room was in front of housekeeping laundry and the staff keeps

she gave us a bay view room that smelled like smoke & near the hotel laundry area, noisy & smoke male rep was

throughout and the area around my room 133 permanently strewn with housekeeping carts and dirty laundry trolleys

laundry supplies not available at front desk or for sale, 2nd floor laundromat has no change

laundry on site was an excellent surprise also

the laundry service is very prompt

breakfast due to covid

poor rooms which need a lot of upgrading . not a good facility. no gym. wifi kept disconnecting

no gym on premises

the restaurant was not open for breakfast on the weekends

self service laundry was helpful to enable me to wash all

the rooms were big and clean. the laundry facility was a big plus for us.

friendly staff; ability to order in dinner; clean; laundry facility on the floor; free breakfast

on-site laundry room so we could wash some clothes

the service its excellent........ and that we can do free laundry was amazing

great facilities. room very well appointed. free laundry a bonus.

we loved the frr laundry services

have free laundry also provided with detergent

complimentary laundry on site

we greatly appreciated the mini kitchen and laundry facilities during our stay

laundry: you need to pay for a load of wash ($2

the fitness room open 24hrs, the self service laundry room are plusses

i like the design especially the closet and kitchen

like when i first walked in the kitchen area the fact that there was dishes there, the bed and the tv with a

everything looked brand new, comfortable beds, nice size kitchen, and bathroom as well

laundry area was out of order

the pool

gym was great and breakfast was better than expected

parking?

please consider kids who are lactose intolerant and want cereal

loved the convenience of laundry room on our same floor

i checked in my first night, the hotel was not full, yet the front desk person put me over the laundry room and

be able to enjoy the pool area without sharing with the kids.

really good gym

all staff, including those in the restaurant and bar, are friendly and friendly

only available as promoted was self laundry

t serve breakfast but could have gotten a breakfast to go which we didn t take advantage

pet room smelled like pet urine. breakfast was no longer served after 9am

garden with some furniture that you can use to sit and chat with your friends, just have breakfast or just have

plentiful free parking

when the door close , it was so loud keep waking us up whenever someone close their door , the laundry didna

our kids loved the cinnamon waffles

the morning breakfast buffet was plentiful and had a good variety of choices

it is very cleans - quiet. friendly staff and the breakfast is really good!!!

the individual that worked in yhe breakfast area was also friendly and helpful

also laundry facilities on 8th floor are very helpful for guests with a longer stay

laundry very useful

the onsite laundry and gym were a great added feature

laundry facilities on the property

we didn t use it, but if we need to do laundry it was available and maintained

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

on top of that, the internet didn't work after new years, and they had no laundry available either

no in-house laundry service

the staff are great and breakfast was good. the hotel is pet friendly. the rooms are large

i booked a king room with a small kitchen

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

we enjoyed room service for dinner from the onsite restaurant

room service took too long.

the pool area is nice and clean, very inviting and at night well lit

outdoor heated pool open and wonderful

the laundry as we were in a long trip

great location! spacey room love being able to do my laundry and exercise at the same time

only thing i didn t like were the laundry wash machines which make a horrible noise

the laundry room and exercise room were both fairly priced and had good equipment

it has a gym and laundry room for guests use

no kettle or cups for morning tea... the laundry service was not working.

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

it has a laundry room

one person staffing both the bar and food service area

the bar and restaurant - bartender and waitress were not very friendly tho

helpful, kind and nice a large spacious room large bath good and varied breakfast free parking, laundry and pool

the coin laundry wasn t properly working.

good breakfast! front desk was helpful! gym and laundry was great!

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

laundry facilities and equipment in the lower level were dirty

arrived to a weekend when it was full if kids on a dance weekend the hotel was full crazy busy no decent food

a lot of kids running around the property and no supervision

with teenagers stampeding the hallways, police were involved and they could not find all the kids so ultimately

and the absence of the lock on the bathroom sliding door, which is important when you travel with kids

not an issue but would like to suggest that a coin laundry for guests would be great.

none. but if i can make a suggestion, laundry room would be nice.

no fridge no laundry

laundry is worst i ever had in my travel life

was horrendous, no on-site laundry, tv access was extremely limited

love the laundry facilities...like the bar...parking is a little tight, but adequate

could be a bit more spacious and the laundry was free of charge

in room were in need of replacement hallways needed new carpets and walls need a paint touch up gym equipment

stayed with 4 kids and myself

parking, helpful staff, quiet,good price for the amenities provided, well-appointed kitchen, nice pool

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

restaurant food was too expensive. laundry service was too expensive

no laundry room

excellent location and super friendly staff, also oyster bar next door with 9.3 rating of fs.

the staff was super accommodating esp with with our two little kids

laundry room

it would be very helpful if there was a coin laundry

no laundry

laundry service was not available. bed was small. wifi was not stable.

could have breakfast

no complimentry breakfast, no laundry on site

got new sheets delivered in a dirty laundry basket

dirty laundry left for hours by the lifts

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap

breakfast is not provided

also, it seems i was next door to the hotel laundry room - it was noisy

wifi is still rather weak for such a big city

free parking, free simple breakfast, free wifi

no breakfast served, but duncan was nearby. great to have covered parking free.

clean, staff are nice, the car is protect with the underground parking

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

the laundry facility where perfect

pile of laundry and trash in the hallway when we arrived

no laundry machine, parking is expensive

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the ac in our premier king suite was not working great. room service crazy expensive.

breakfast and range of food was great

food options were very limited especially in room service.

the gym was also excellent well-equipped and one of the highlights of the hotel

the laundry machines were 4 dollars each

there was even a laundry room at the hotel

locatipn and breakfast.

excellent breakfast. great location.

very good breakfast

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

they have the option of 2 beds in the room so can sleep 2 adults and 2 kids if required

no room service because the oven was damaged. in the end, i ordered some food from uber eats.

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

the staff of ms sammy very warm and friendly, and room service are so careful.

there are many amenities including restaurant/bar and convenience items as well as a shuttle

wifi was rather slow

the coin laundry was clean and available most of the time

in house laundry was super useful

had laundry facility which was great

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

hotel had laundry machines that required quarters, but no quarters were available for change at the front

they also have a laundry onsite and they serve breakfast daily

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

laundry out of order, apparently for days

no coin laundry facilities on site

laundry room - was located deep in the south side and requires some walking through corridors and

no complimentary wi-fi, laundry prices seemed exorbitant

i wish there was self laundry service

the courtesy laundry room was very helpful

laundry was very starchy and was unable to use the washes in the shower due to the caps being

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

spa was terrific. room service very good. staff throughout the hotel were outstanding.

the spa was incredible!

the room service was exceptionally excellent

spa was busy with outside guests which didn t give me the time to have massage sections

no pool? no gym?

no laundry facilities

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

no gym no restaurant no laundry service rickety slow elevators

no laundry facility t

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

very attentive, the room was lovely and comfortable, and we even had a real fire in the room's fireplace

wifi was free but very slow. i turned off the wifi on my phone just so things could load.

wood burning fireplace!!!!

the small gym had all the basic equipment travelers would need and the location was superb

gym wasn t great but ok

had laundry done by outside service

no coffee maker in the room. no laundry bag.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

i did not sign up to stay in a covid infested cesspool full of college kids

we enjoyed all aspects we loved the spa our room was great restaurants were nice

room location was in front of laundry room - all night long the doors of that room were opening and closing

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

we were overcharged for a laundry service but it was alright

thank you to the staff member who helped me figure out where to do laundry nearby

there is no laundry.

great location, flexible check in and laundry service.

no laundry bag was provided

also, you can use laundry service if you pay 10 dollars per a bag

the cafe downstairs was delicious, great for breakfast and a late night dessert/drink

free breakfast

breakfast in breakfast lounge needs improvement

excellent service and wonderful breakfast .

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

breakfast was pre-fab

location. doormen. butler service. room. housekeeping. room service.

for early check in to prepare for a paper i was delivering at a local university

breakfast a hit on 4th for vip

s beautiful to look at, the reception staff is exemplary, it s pet friendly for our dog and the location is

thermostat worked well, room service friendly and efficient, facilities up to par

bedding, lobby, gym, neighborhood.

stom eggs for breakfast, restaurant and transportation recommendations), a full apartment, laundry& exercise,

room was next to the laundry and i heard loud banging when i was settling in

spacious, clean room with kitchen. plus laundry and small fitness room

there is a coin-operated laundry room on site

separate coin-operated laundry facilities

i wish there was a microwave, refrigerator & laundry service.

were charged for laundry we didn t do

the hotel doesn t have some basic thing like microwave and laundry service

wish the hotel had a self laundry mat on site

somehow we ve lost some items probably in the bed linnen laundry.

free coffee and laundry), outstanding location right in the hearth of boston

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

didn't find a laundry bag in the closet

a vending machine with snacks and laundry supplies (ie. detergent)...

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful