no on-site laundry.

the wifi is terribly slow

small holes in the bed sheets, no central heat in the hallway s, and a tile (gym-like) shower.

here we extended for one more night to explore boston more and leverage on the free overnight parking and comfy

no room service

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is

great front desk laundry. coff3e is too strong

laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water

needs more ventilation in the pool area,

didn't work in kitchen or cubby between bedroom and bathroom checked breakers but nothing was off

hotel laundry room visible behind reception

at the front desk was very rude in informing us she didn t have any because she was doing laundry

it had a kitchen and price was very affordable , pet friendly, laundry room.

laundry room

location free parking stovetop for cooking and a laundry room coffee maker avl. upon request

there is a guest laundry room

wifi was not working properly and could not any effective assistance from the front desk/manager

the breakfast was good. more than i expected. staff was excellent. rooms were clean.

breakfast

of parking so happy to have breakfast it was delicious, different menu every am

there was also a laundry, and a small pool and small exercise room

the breakfast is nice! laundry and pool are also easy to access!

rooms were slightly dated. laundry machines were out of order

the convenience of having a laundry room and a small gym is the icing on the cake.?

laundry service was not available

i really love that they have on site laundry and a nice gym to do a quick workout

the laundry room smelt like cat urine.

having free laundry downstairs was a big plus

free laundry full size refrigerator and small

the laundry room with free washers and dryers, tv , large folding table, and free coffee is wonderful

loved the convenience of laundry room on our same floor

i checked in my first night, the hotel was not full, yet the front desk person put me over the laundry room and

all staff, including those in the restaurant and bar, are friendly and friendly

no pool

updated rooms and gym

i got overcharged on my debit card for my stay. no cable. laundry room dryers don't dry clothes

not that i did not like but the breakfast ends too early

bit of a trek to find somewhere to eat with kids.

room was not clean well wifi was wery have to used and is not secure smoking smell frozen

parking was kept clear of snow. great buffet breakfast. sausage, eggs and bacon were fresh.

complimentary laundry on site

mins walk to north quicy train station, free guest laundry, free breakfast

they also have a laundry room available for free, you just need to provide your own detergent, with tumble

have free laundry also provided with detergent

there was laundry and dryer for use 24 hrs, ice machine, a good small kitchen and large enough bathroom

the rooms were big and clean. the laundry facility was a big plus for us.

friendly staff; ability to order in dinner; clean; laundry facility on the floor; free breakfast

on-site laundry room so we could wash some clothes

we were able to do a quick load of laundry while enjoying a nice breakfast of eggs, bacon, and french toast

self service laundry was helpful to enable me to wash all

laundry area was out of order

my kids were very disappointed that we had done our best to book a hotel with an indoor pool, only for

the workout rooms and pool area were very accommodating

my kids were very disappointed that we had done our best to book a hotel with an indoor pool, only for

staff was great. very nice breakfast. clean comfortable room.

disturbing, could not sleep the first night as my room was in front of housekeeping laundry and the staff keeps

she gave us a bay view room that smelled like smoke & near the hotel laundry area, noisy & smoke male rep was

room was apparently near the laundry room because in the morning while we were sleeping prior to checkout, you

laundry supplies not available at front desk or for sale, 2nd floor laundromat has no change

of the river from the room restaurant/bar on the property complimentary breakfast laundry

only available as promoted was self laundry

not many towels to even start a weekend away, also the kids and riff raff that goes on out in the parking lot

breakfast was offered at a cost but wasn t really worth the price especially since no amenities

breakfast seemed very expensive to me for what i ordered - bagel with cream cheese and medium

no microwave in the room, wifi was out for 2 days.

half of the laundry machines are out of order

the laundry room was occupied all night, and no one there to remove their clothes.

i love the little kitchenette area, the living area, the pool, and the staff was amazing

clean, easy parking.

was quiet, very comfortable and the staff; from the front desk to the kitchen/breakfast staff were awesome

snacks for sale in the lobby, and beautiful pool

the restaurant was great with a good kids menu

pool happened to be closed when we were available to use it, but they were reopening later in the

we didn't had enough time to enjoy the pool and other facilities. a little price, but worth it.

issue with the pool, so it stayed closed most of our stay, which was a big disappointment for the kids

when the door close , it was so loud keep waking us up whenever someone close their door , the laundry didna

cleanliness'. breakfast'. friendly staff

breakfast was outstanding

the morning breakfast buffet was plentiful and had a good variety of choices

worked a double and when i came back after the gym, someone else was in my room

wonderful staff, and a laundry facility!

also, there s a coin laundry facility onsite

being able to do laundry on site and buy water/snacks on site was a nice thing to have access to

loved the lounge, comfy chairs, cheery fireplace, immaculate laundry room, new carpeting, great beds and linens

variety breakfast, pool, laundry, shuttle to t, helpful front desk, next to boston bowl, clean room, free

has indoor heated pool, gym, laundry facilities

they had laundry facilities

the location. that laundry was onsite and affordable.

bar close too early and also breakfast ends at 10am which is kinda irritating and there s also no

made a reservation for two beds for my kids and an upgrade for my husband and me

got new sheets delivered in a dirty laundry basket

no complimentry breakfast, no laundry on site

dirty laundry left for hours by the lifts

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap

the bar and bartender were

easy parking and access to highway. room was comfortable and clean.

clean, lots of food options, great gym and amenities

really has everything you need the best gym i ever seen in a hotel racquet ball and basketball great outdoor

i enjoyed using the gym and had what i needed

needs more parking

it has a gym and laundry room for guests use

laundry machines need desperately servicing

on how to use the card for the elevator i was like 5 mins trying to get to my floor the laundry wasnt working

great location! spacey room love being able to do my laundry and exercise at the same time

only thing i didn t like were the laundry wash machines which make a horrible noise

it had a guest laundry, which was useful

noise from laundry, other guests,next to gym, room 110. avoid.

comfortable beds, decent wifi and conveniently close to some shops nearby

wifi didn t work. air conditioner rm 312, vent dirty.

then they changed our room and the spa tub, the whole reason for paying the extra cost, drain wouldn't stay

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

no kettle or cups for morning tea... the laundry service was not working.

it has a laundry room

they had a fantastic gym

the gym had equipment for both muscle and cardio training

who gave me coins for laundry was very friendly

and we got stuck in a room by the hotels laundry room

mirrors placement, bed and breakfast was really good, location and flexibility of parking

the wifi was also very good and had no issues with using it

its location and the availability of a complimentary breakfast

no laundry. restaurant very expensive

the hotel was nice pool gym professional staff

room service.

the wifi was brilliant, i remember trying to use the internet to get in touch with my family and catch

very nice restaurant and bar and kudos to tony the bartender

dryer in laundry was not working.

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

good breakfast! front desk was helpful! gym and laundry was great!

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

quiet room; walking distance to andrew t-station (red); next to southbay shopping center; coin-op laundry

breakfast was fine and conveniently located

bed and pillows, access to netflix/amazon prime on tv, having a kitchen and fridge, spaciousness, having a nice

the heating system woke me, my boyfriend and my kids up at 2am and 4am out of a dead sleep

hotel manager was excellent and worked hard to get us another hotel with a swimming pool for our grandsons to

breakfast, pool

the laundry room is closed

go through the front desk and then they lost the key so for 2 of the 5 days i could not exercise; laundry machine

better wifi

wifi was terrible

large room, very clean! big plus for the fridge. thank you for a free parking.

no in-house laundry service

on top of that, the internet didn't work after new years, and they had no laundry available either

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

close to boston medical center is a plus, and you can add to that a friendly staff, excellent breakfast,

the beds were very comfy, a lot of space, working wifi, mini kitchen if needed

while doing laundry machine got broken and took my money)

room was next to the laundry room which was very noisy

there was laundry on site, a gym, a pool and a bar/restaurant

could clearly hear conversations next door - all hours, housekeeping slamming the laundry bin @ 9am daily access

desk clerk - 2nd shift; laundry room - both washers doesn t work

laundry: you need to pay for a load of wash ($2

the fitness room open 24hrs, the self service laundry room are plusses

i like the design especially the closet and kitchen

like when i first walked in the kitchen area the fact that there was dishes there, the bed and the tv with a

everything looked brand new, comfortable beds, nice size kitchen, and bathroom as well

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

are great - bikes, parking, grill in the outside space, laundry etc

very nice to have laundry facilities

i could use the credit for my laundry bill, if allowed

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

loved the laundry facilities on 3 different levels

clean had laundry facilities was within walking distance to the cruise port

i loved having laundry on my floor

laundry room is convenient, fast and easy to use

there was a guest laundry on our floor - i assume there was one on each floor

they had a laundry room option, where you could wash your clothes by your own

comfortable and clean rooms. has self-service laundry room.

the breakfast was warm and nice

pool was definitely on the chilly side which isn't a big deal

s a nice big space for breakfast the pool number of people is really good the gym is excellent for training

it was clean i had to buy me and my husband a blanket and a pillow cuz i did not feel like the laundry that they

no place to do laundry.

i booked a king smoking room for a romantic date night away from home and got a double bed room no ash trays

convenient to get to with lots of parking

was no comforter in the room just sheets on bed and also there was suboxone empty packets in the parking lot

i like the easy to use laundry room, to be honest.

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

bad sound insulation, only one charging port near the bed, no laundry pods sell in machine

i loved the location, the hotel facilities and access it gym, laundry and pool

gym, pool and laundry room all very good

laundry convince was good. needs more elevators imo.

i liked having the laundry machine, although the price for the loads charged to my account was more than what

a nice heated pool! good breakfast. good laundry service.

the staff showed up one hour later after i went to the laundry room to retrieve the required items

good breakfast. great wifi excellent staff. quiet

no laundry on site.

pool overcrowded with kids.

room service was excellent

sound proof i could hear screaming kids from the hallway and next room

very nice room, great gym

loved the roof terrace with great views, plus laundry facilities and gym on floor 12

we used the laundry facility for a mid-trip wash (although expensive 8$ for 1 wash and dry)

the amenities are more than i could've asked for for a short stay (laundry room, well-equipped gym, outdoor

the self-administered laundry room was very useful with 8 dollars each for a wash and dry

they are also pet friendly

no laundry facility in the hotel.

my kids enjoyed seeing both

loud kids in the room next to us up until 4 a.m. but the hotel took care of us!

loud kids in the room next to us up until 4 a.m. but the hotel took care of us!

decent size gym facilities and big lobby bar

liked there was a laundry facility

the bar closes early :-(

also, i got a good workout at the (albeit very small) gym

a bar area in lobby and a lot of tvs and sitting area

only problem which really wasn't the fault of the hotel, but there were some kids/teens running up and down the

perhaps adding a laundry service on site would make it better

room location was in front of laundry room - all night long the doors of that room were opening and closing

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

we were overcharged for a laundry service but it was alright

there is no laundry.

no laundry

laundry service was not available. bed was small. wifi was not stable.

laundry room

it would be very helpful if there was a coin laundry

no breakfast included.

swimming pool and spa are good maybe a bit warm

i buy a drink and i have to walk with my kids all the way to the bistro just to buy 2 apple juice and mojitos

the pool was spectacular

wish there was a continental breakfast.

parking can be bad during events

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

complimentary breakfast, good looks inside, calm, comfortable bed, cool in summer, air refresher, kitchen in

the walls are thin and we could hear kids screaming above us the garbage pick up early morning

breakfast was wonderful

within walking distance as well as a trader joes grocery store if you wanted to cook in your full kitchen

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

self service laundry is also a plus but it's not free, costs $6 for washing and drying

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

the shuttle driver was so kind and helpful

no proper laundry service, only service

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

good location close to everything, restaurants in walking distance, friendly staff, laundry

you don t need to email them any of your documents to get your pet certified to live in this hotel

password so it s ridiculously dead slow) no late check out

the laundry service is very prompt

fantastic for the purposes of my trip( the staff was very helpful and pleasant but relaxed; the room service

i was charged facility fees for the conference room, food service, parking, and gym

we ate breakfast at the restaurant and it was excellent

the restaurant was not open for breakfast on the weekends

we needed to do laundry and there were machines we could use

laundry was very starchy and was unable to use the washes in the shower due to the caps being

no complimentary wi-fi, laundry prices seemed exorbitant

i wish there was self laundry service

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

the breakfast buffet is great but $27 is a bit steep.

there was no room service menu or any hotel packet that told you when checkout was or

requested early check in on day of arrival and late check out on the day we were leaving and this was

no onsite guest laundry just a very expensive laundry service pay per item

laundry service is a bit pricey.

of facilities, storage and laundry

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

fortunately, the hotel staff solved the issue by giving us a second double room for the (teenage) kids

excellent service and wonderful breakfast .

the spa and pool were stunning

room service cooking soup that warmed my stomach

question we had they answered they were just lovely people and it was a beautiful facility the pool the sauna

breakfast was pre-fab

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

a vending machine with snacks and laundry supplies (ie. detergent)...

the entire stay was perfect. having a laundry room was clutch as well.

they also have a washer and dryer enabling you to do your laundry for free

free water, coffee and laundry were all great touches

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

they made us feel so special (especially the kids) with extra amenities and treatment

have utensils sent to the room and after 15 minutes had to go down in my pjs and walk through the bar and

top location. great pool and spa. classy decor.

the spa was heavenly.

bit expansive imo no parking, can park across the street for 40$ for 24h a guest laundry facilities would have

no gym no restaurant no laundry service rickety slow elevators

no self serve laundry nearby.

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

stated there was a laundry, however there wasn't

only issue i had was my room is next to the hotel laundry room so when they wash their stuff my whole room

i wish they had laundry service

we also were able to use the laundry service

has everything i needed within the rooms location including ice vending laundry and so on

the parking was a little weird.

had laundry done by outside service

no coffee maker in the room. no laundry bag.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

the kids in the hotel were very noisy and i do not think hotel management did anything about it

patrons were loud, kids running in the hallways

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

laundry service, although there's a laundromat in walking distance

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

no butter with muffins for room service

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

excellent location, gorgeous interior, fun and trendy bar. pet friendly but upscale.

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

i wish i had known about the dog as we are not pet people

staff was great and accommodating for an early check in. we also liked the dog on the lobby.

room service was prompt, friendly and delicious

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

laundry service was meant to be same day

were charged for laundry we didn t do

wish the hotel had a self laundry mat on site

i wish there was a microwave, refrigerator & laundry service.

gym wasn t great but ok

service at the bar was excellent and brunch the next morning at the restaurant was delicious and pleasant

very attentive, the room was lovely and comfortable, and we even had a real fire in the room's fireplace

friendly staff with a great atmosphere in the lobby with the lighting and fireplace

they accommodated an early check in--thank you

the gym is super.

wifi is not complementary as well as breakfast which is a complete scandal !

spa was terrific. room service very good. staff throughout the hotel were outstanding.

the room service team was exceptional, and every meal i ordered was absolutely

the spa facility and staff were terrific.

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

having to pay for parking. wifi was poor. weak signal which kept dropping out.

i just wish the breakfast could have more hot food like scrambled eggs and sausages.

no room service

not a big deal but didn't get room service on second day.

no laundry bag was provided

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

breakfast was missing protein. only bagels and donuts.

the cafe downstairs was delicious, great for breakfast and a late night dessert/drink

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

hallways seemed to always have bags of trash and laundry in them.

no plastic bag to use for dirty laundry

kids

the bar area wasn?t the greatest but the bartender?s welcoming demeanor made up for it.

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

expensive no laundry facilities

ability to request additional items such as laundry detergent

nothing to complain but it would be nice if there is laundry room.

no laundry service

staff was so friendly and great with my kids

swimming pool was small

no spa available

to detail: serving the room service coffee (low quality) with cold milk considering the coffee costs almost 15

our room had a great view of the park and the pool / gym were great

room service hours were unacceptable and may cause us to not stay at ritz any longer.

service at the bar was very friendly and good

location, amenties, gym access, restaurants

room service got every item on my dinner order wrong

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

ordered room service once and it was

bar closed too soon for a nightcap

once getting to our room, with early check in, we were greeted with a bottle of prosecco and a lovely handwritten

late check out

we didn t use it, but if we need to do laundry it was available and maintained

good amenities such as k-cup in small kitchen and laundry facilities on site

also laundry facilities on 8th floor are very helpful for guests with a longer stay

laundry very useful

the onsite laundry and gym were a great added feature

possibility of doing laundry on premises

also they have coin operated laundry which is a massive plus when you're on long holidays

ask for would be additional towels, an ironing board in the room (instead of having to use the laundry room)

laundry, ice, and maps were available as well

laundry facilities available in the basement which is great for anyone on an extended holiday

pool the laundry dryer was broken i didn't know i had to ask for maid service i paid too much for what i got

room location near laundry room and pool very noisy!!!

the breakfast is really good. i enjoyed to stay there.

great breakfast and very clean!

the hotel was very clean and excellent breakfast