very nice and clean house with a kitchen

water, tea and coffee bar was very appreciated

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

no restaurant or room service.

however we love the gym and the convenience of laundry facilities

laundry room was convenient

the space of the room - the friendly staffs - laundry

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

a big plus for the free diy laundry service

laundry and dryer machine is free

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

the washing machine also broke down and we could not do our laundry

wifi was spotty. not enough room in the bathroom to lay out toiletries.

i guess room 208 is right above the kitchen - don't ever agree to take it

this is the cleanest hotel i have ever stayed in bar none. location, right next to subway.

wifi was a little slow and front desk not always staffed.

breakfast was amazing, we were not hungry until dinner and the wine was such a nice touch before

the coin laundry was clean and available most of the time

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

hotel had laundry machines that required quarters, but no quarters were available for change at the front

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

staff, clean room fast and simple to use room service

for a hotel that big, it should have a bigger gym

wasn t much around it. our room was close to the 24 hr gym so could hear weights

elevator access to floor 3 where the gym and laundry room was

they have a laundry facility for guests which is great if you are travelling a couple of days

king suite was very spacious and comfortable fast wifi

room service is quite expensive (there is a whole foods about 10 minutes walk from the hotel) be

so perfect and beyond our expectations that we even took advantage of the bar area for late night snacks

no drink service, no drinks or meals offered, no room service, no music

no room service, no mini bar, no room cleaning

didn t have room service

to accommodate breakfast room service at 530am

no room service and restaurant closed early for breakfast and dinner

a little pricey, inconvenient personally laundry service

no laundry on site street traffic very clearly heard at all hours

no facilities like laundry, gym

the property was good, little old but ok. breakfast and people who works in the kitchen

breakfast, service and clean room

the laundry facility where perfect

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

no laundry machine, parking is expensive

pile of laundry and trash in the hallway when we arrived

special gift and breakfast for the marathon runners!

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

hotel and air-conditioning very modern and small gym facilities

nice rooms with refrigerator. big bathroom. nice gym

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

wifi kept turning off

wifi was really slow

healthy breakfast choices

they said they hadn t got laundry back

were doubles not queen no laundry

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

laundry using system

room service

room located next to laundry and gym

also, no laundry on site

complaints it was inconvenient to have to log in to wifi every day of our visit

gym is a little small

no coffee maker in room, had to ask for wifi password, otherwise it implies you have to pay.

no laundry room

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

restaurant food was too expensive. laundry service was too expensive

they provide early check in and late checkout, people are very nice as well.

5 minutes walk from my kids dorm at bu

we didn t use it, but if we need to do laundry it was available and maintained

if you are near the laundry room you can hear the washers on

laundry very useful

also laundry facilities on 8th floor are very helpful for guests with a longer stay

the onsite laundry and gym were a great added feature

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

they also have a laundry onsite and they serve breakfast daily

love the artistic decor, the breakfast, the laundry access, and the outdoor visibility from the lobby ( glass

laundry room - was located deep in the south side and requires some walking through corridors and

i also want to use the guest laundry, but was told the dryer was broken

charged me an amenity fee for things such as newspapers/gym/and coffee in the morning

gym is quite small, no spa

through hotel, walkable neighborhood away from the center, clean during covid, big bathroom, pet

well the gym could have been a little bit bigger

crowds of drunk kids. rude bar-staff. lousy location for walking around.

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

really friendly staff, unique and cool rooms, convenient breakfast, a fantastic hotel.

loved the in room record players, robes, tea and water and free wifi

not a big deal but didn't get room service on second day.

the robes were a nice touch and the super warm pool was a great bonus

bar boulud was very mediocre, had nothing to do with daniel boulud's talent

the room service was exceptionally excellent

no pool? no gym?

due to covid there is no bar and restaurant, not their fault. you can still have room service.

the spa facility and staff were terrific.

we could also use the laundry room, free of charge

have to ask for clean laundry 24 hrs in advance

free laundry machines and comfortable beds.

appreciated the free laundry facilities and the fitness center as well

having a laundry was a nice bonus. the breakfast was excellent. the location was close to the

gym wasn t great but ok

room service was very quick and delicious

the gym smelled funny & way too hot.

friendly staff with a great atmosphere in the lobby with the lighting and fireplace

wifi got a bit slow at times.

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the pool was closed

the pool and gym area. also the great restaurant zuma

breakfast and range of food was great

great location. very good breakfast

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

no laundry bag was provided

unfortunately, i did not take advantage of the breakfast. i have latte at tradesman, etc.

breakfast was missing protein. only bagels and donuts.

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

very kind staff. convenient laundry. good location

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

the laundry room was small, the gym could be a bit larger.

laundry facilities were good and meals were great and well priced

no self serve laundry nearby.

no laundry facility t

no laundry facilities

no gym no restaurant no laundry service rickety slow elevators

stated there was a laundry, however there wasn't

had laundry done by outside service

no coffee maker in the room. no laundry bag.

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

breakfast isn t the greatest for what it s worth, i had higher expectations but the eggs just

rally liked the spa and the gym

the gym facilities were exceptional. the staff is very attentive and helpful.

there is even an option for pups on the room service menu, which we ordered and he loved

location bar staying open past 9pm great staff

beds are super comfy, rooms are quiet and spacious, oak bar is really fun, room service is great - location is

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

no complimentary wi-fi, laundry prices seemed exorbitant

used free laundry to dry clothes stood out in snow at patriots nfl game

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

we needed to do laundry and there were machines we could use

i wish there was self laundry service

good location close to everything, restaurants in walking distance, friendly staff, laundry

no proper laundry service, only service

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

they have the option of 2 beds in the room so can sleep 2 adults and 2 kids if required

nice gym and beautiful pool if its open

a bit of long waiting time for the breakfast on weekends.

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

excellent customer service, cleanliness, great pool and jaccuzzi,

breakfast was pre-fab

laundry service was not available. bed was small. wifi was not stable.

laundry room

it would be very helpful if there was a coin laundry

no laundry

wifi kept falling over

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

no self laundry facilities

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named

rooms were very small for family with adults kids

we love the shared kitchen and laundry facility

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really

laundry, ice, and maps were available as well

access to clean, full kitchen, dining room, laundry facilities, outdoor deck and patio

kitchen and laundry area available if needed

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no laundry service at the moment

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

no guest laundry

excellent, made to order, breakfast was included in the price of our room

laundry soap did not dissolve in washing machine

as a family of 5, i appreciate laundry areas for guest use (minimal additional

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

decent room, decent location, laundry on location

it would have been nice if the pool was open for the kids.

the hotel doesn t have some basic thing like microwave and laundry service

laundry service was meant to be same day

i wish there was a microwave, refrigerator & laundry service.

somehow we ve lost some items probably in the bed linnen laundry.

were charged for laundry we didn t do

location was excellent overlooking the park and close to the spa and pool

to detail: serving the room service coffee (low quality) with cold milk considering the coffee costs almost 15

delivered the cappuccino and bar bites with a smile

the gym is very small and needs a renovation.

also, great gym with a beautiful pool that must have one of the most stunning views in boston

there also wasn t any resturant or bar on site

it is next to the drug dispensary so the street has packs of kids smoking dope. not very savory

every sports bar around the area packed after a game

silly me, thought the fireplace was real in the room

i missed free breakfast!

the laundry service is very prompt

really far walk no restaurant or room service

on the 7th floor and the water is cold the hotel is expensive considering that it does not have breakfast included

we arrived at the hotel around 5:00-5:30 on a saturday and the bar & grill associated with the hotel was closed

it was clean and the room service food was good

laundry room was very dirty

no amenities-no newspaper, no gym. also, i feel that $35 for overnight parking is excessive.

location, great staff, nice gym, fruit infused water, and bar open at breakfast and dinner

just wish we could have stayed longer to enjoy the pool

bistro, 24/7 snack area, indoor pool, water pitchers in lobby for guests, newness of

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

room was right next to the gym so at 7am we were woken to people dropping heavy weights on the floor and our

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

a jack hammering noise when any room uses hot water, no room service

bistro bar for dinner and breakfast makes it very easy to eat and not have to hunt down another place or

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

also breakfast is not included in prices and is very expensive

i could also do laundry for free next to the dining room

laundry facility and location

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

i loved the breakfast options and kitchen area as well

and super accommodating staff, convenient to everything but quiet location, access to the kitchen, comfortable

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

room service options were somewhat limited, but the food was great.

hubby loved gym, water station

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

free water, coffee and laundry were all great touches

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

a vending machine with snacks and laundry supplies (ie. detergent)...

the entire stay was perfect. having a laundry room was clutch as well.

location, amenties, gym access, restaurants

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

great hotel. looking forward to the return of the mini bar when checking in at midnight.

room service got every item on my dinner order wrong

foyer bar closed sunday evening on a holiday weekend

thank you to the staff member who helped me figure out where to do laundry nearby

there is no laundry.

room location was in front of laundry room - all night long the doors of that room were opening and closing

they don t have laundry room

perhaps adding a laundry service on site would make it better

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

great, i had room service

paid the $50 early check in fee and boy was it worth it

we felt special receiving gifts for the kids and water when checking in, and a voucher for a complementary

9.95 per day for wifi is a good reason not to stay here!

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

option, room was not ready for us as a family when checkin in late in the evening with tired kids

extended the stay. was a perfect week. top hotel. gym as well. clean and comfy.

nice small gym, perfect for a short

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

we were early but they found us a room and allowed early check in

a gym but it really wasn't much of a gym so much as it was a small room with 2 treadmills and a small

thought the drinks at the bar were very pricy

nothing to complain but it would be nice if there is laundry room.

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

expensive no laundry facilities

wish room service was available and there was an incident with not getting our laundry back on time so that led

no laundry service

the location from the metro laundry facilities rooms in itself quite big and comfortable

so quite noisy with constant airplanes flying low overhead - if you charge $111+ for bringing a pet then a)

we really enjoyed the bar and pool

that there was a 24 hour gym

the lavender sauces were a very pleasant touch, gym was well equipped, pool area small but clean

website says free laundry is included , but they did not honor it

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

no laundry facilities. small bathroom.

it could have laundry facility, like the club quarters in the loop - chicago, il

cq in a chicago has it's own guest laundry, unlike this one

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

location & room, staff were friendly & helpful, laundry facility

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

the bar was a bit too old fashioned

the bar is amazingly great- service, food and drinks

i find it difficult to locate the restaurant and the hotel pool

dated, but the facilities were nice, beautiful pool and solid hotel gym

nice hotel, nice gym and excellent location.

during covid most amenities are not available (restaurant, bar, room service, etc.).

room service was great

it is a pet friendly hotel, so you cannot complaint about dog barking in the night

wifi

love the laundry facilities...like the bar...parking is a little tight, but adequate

could be a bit more spacious and the laundry was free of charge

free parking, helpful staff, quiet,good price for the amenities provided, well-appointed kitchen, nice pool

room clean & spacious! breakfast very good.

loved the pool, breakfast, full size kitchen and partial living room in our suite

no laundry facilities. a lot of garbage on the streets in the neighborhood.

laundry facilities or services available

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

we were able to get early check in and late check out

$17.99 for wifi seems a little steep considering how much the room cost!